Hacienda Cusin

Hotels
9.4 (49 reviews)
San Pablo del lago, calle Chiriboga s/n , Otavalo , EC
+593 98 360 7779

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Beautiful grounds
Friendly staff
Great location
Comfortable rooms
Good amenities
Cons:
Poor bathroom conditions
Limited food variety
Heating issues

Categories

Cleanliness
8.39
Comments on the bathroom's poor state and lack of hot water indicate cleanliness issues.
Service
9.99
Staff described as friendly and helpful, especially in the restaurant, enhancing the service experience.
Location
10
Located in a charming village offering an authentic small-town experience with nice access to outdoor activities.
Room Quality
8.85
General sentiment is good overall, but issues with heating in the initial room affected satisfaction.
Amenities
9.88
The infrastructure and historical aspects of the hotel were positively highlighted; typically good amenities.
Value for Money
9.84
Many comments emphasize great value compared to other accommodations in the region.
Food and Beverage
8.39
Food quality is noted as generally good but lacking in variety and some meals were mediocre.
Overall Experience
9.88
Overall a beautiful stay with many positive experiences expressed, outweighed by some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:17

Property Description

Historical Charm and Modern Comforts

Colonial Elegance: Step into a 17th Century colonial-style house, Hacienda Cusin, a mere 20-minute drive from Otavalo craft market. The property boasts designated free WiFi areas, a restaurant serving regional specialties, and a picturesque garden.

Cozy Andean-Themed Rooms: Each room at Cusin is adorned with beamed ceilings, Andean-themed decor, heating, and private balconies offering garden views. The antique wooden desks and handwoven bedspreads add a touch of authenticity and warmth.

Relaxation and Recreation: Unwind in the inviting lobby by the fireplace, explore the surroundings on bikes, or indulge in a massage session. With Spanish lessons, a DVD library, games room, and sports courts, there's no shortage of entertainment options at Hacienda Cusin.

Book now to experience the perfect blend of history and comfort at Hacienda Cusin!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Location

Guest Reviews

9.4
Based on 49 reviews
Cleanliness: 8.39
Service: 9.99
Location: 10
Room Quality: 8.85
Amenities: 9.88
Value for Money: 9.84
Food and Beverage: 8.39
Overall Experience: 9.88
C
carlo • family_with_children • au
9
Unique artistic refuge
Pros:

A unique series of buildings, full of art and surrounded by beautiful gardens.

2026-10-24 • via Nuitee
B
Bernd Anton • couple • de
8
Zwei ruhige Tage auf der Hacienda Cusim
Pros:

Außergewöhnlich schöne Hacienda, sehr freundliches Personal, Turndown Service und Wärmflasche für die Nacht, Park und Kloster

Cons:

Die Auswahl im Restaurant war eingeschränkt

2026-10-16 • via Nuitee
A
Arie • solo_traveller • il
10
מושלם
Pros:

מקום מושלם. מאד מושקע, רואים שחושבים על חווית הלקוח, מהאישה המקסימה שבאה עם בקבוק חם לחדר. האש שהודלקה באח. צוות המטבח המקסים.
אחד המלונות הכי טובים וכיפיים שיצא לי להיות בהם.

2026-10-15 • via Nuitee
A
Annette • extended_group • ec
10
Everything was fabulous. We felt like royalty the entire time.
Pros:

The property is absolutely gorgeous.

Cons:

Nothing

2026-10-14 • via Nuitee
D
Daniel • family_with_children • ec
9
2026-10-08 • via Nuitee
H
Herman • couple • ec
8
Pros:

La infraestructura, la parte histórica.

Cons:

Las opciones de comida es muy limitado y las almohadas no son muy cómodas.

2025-09-15 • via Nuitee
• family_with_children • ec
10
Excelente experiencia en una hacienda linda y muy bien conservada.
Pros:

Muy buen desayuno, productos frescos, bien preparados, excelente presentación y servicio.

Cons:

No había secador de cabello en el baño.

2025-09-06 • via Nuitee
J
Jose • solo_traveller • ec
10
Pros:

Todo muy bien!

2025-09-04 • via Nuitee
M
Magali
10
Pros:

Excelentes instalaciones y el servicio es lo más destacado, sobre todo del personal del restaurante

2025-08-30 • via Nuitee
I
Ian • couple • us
9
Gorgeous, friendly, comfortable, and well-located, all for a very reasonable price
Pros:

Cusín is one of the best places I've stayed while visiting over a dozen countries. The grounds are gorgeous, the staff is friendly, the room was large and comfortable, and the restaurant was great. The grounds and buildings offer numerous places to socialize, admire the gardens, or curl up with a book. For those who don't have any command of Spanish, the front desk staff has excellent English, and the restaurant staff have *enough* English to be understood. The location was great for getting out and exploring the Imbabura region. You can walk, hike, or ride a rented bike in any direction. The village of San Pablo is friendly, charming enough, and does not have any trace of tourism so it really offers an authentic look at small-town indigenous life – there are restaurants, shops, bakeries, and a town square, although you will definitely have to use some Spanish to get the most out of this place. We paired up with the local guide Christian Palomeque for several day trips – a hike at Cuicocha, a trip to Zuleta and a hike at Cubilche, and a bike ride around the lake and over to Otavalo. Christian was fantastic and easy to work with, and his connection to the Hacienda really made our trip. Overall, the value for the money was incredible – we paid around $130 per night which is quite a bit less than our average hotel room over the past few countries we've visited; yet Hacienda Cusín was one of the best, most comfortable, and most beautiful places we've stayed.

Cons:

Only a few gripes. The water pressure in the shower was occasionally too low. In the restaurant, while the meals for lunch and dinner were generally good, breakfast was lacking some variety. The hacienda also offers a short hiking trail guide that you can access through a QR code at the front desk, but as an experienced hiker, I wished for a bit more. I totally understand that hiker / adventure types might not be the most common clientele for Cusín but if I could wave a magic wand, I would have wanted a more complete trail guide. As it was, I ended up finding my own route to get about halfway up Cerro Cusín, the large mountain just behind the hacienda – for those who are comfortable improvising with e.g. Google Maps or Wikiloc, it's very doable and there are paths through the farm lands that climb the slopes.

2025-08-07 • via Nuitee
V
Vesna fadic • family_with_children • ec
10
Pros:

La chimenea y musica del salon amarillo tb la hospitalidad de los empleados

2025-07-26 • via Nuitee
K
kim • family_with_children • es
5
Me había esperado un hotel en mejores condiciones por el precio .
Pros:

El jardín ,el estilo hacienda.

Cons:

La primera noche dormí en una habitación superior. Estaba congelada,chimenea puesta,tenía que entrar constantemente leña ,ni así se calentó. El baño da pena,no había agua caliente,solo salía un chorro de agua pobre ,ni pensar en ducharse,cambié a la presidencial y ahí estaba mejor. Pero las instalaciones de baño más que con necesidad de renovación.
Comida en el restaurante mediocre y cara.

2025-07-07 • via Nuitee
P
Paulina • family_with_children • de
10
2025-07-01 • via Nuitee
G
Gloria
10
Pros:

Hermosa simplemente hermosa

2025-06-26 • via Nuitee
P
Peter • young couple • ch
10
Exceptional
2025-06-16 • via Nuitee
H
Hugh • young couple • ec
9
CUSIN is a beautiful setting with an excellent staff
Pros:

We were looking for a relaxing weekend away from the hubbub. This definitely fit the bill

Cons:

Nothing

2025-05-25 • via Nuitee
P
Philippe • partner
10
Pros:

Wonderful property and extremely attentive staff

2025-03-06 • via Nuitee
D
Debra • family with young children • us
10
Exceptional
2025-02-24 • via Nuitee
D
David • young couple • gb
10
Exceptional
Pros:

Such a special place with staff that really care.

2025-02-18 • via Nuitee
A
Al • young couple • us
10
My wife and I stayed at Hacienda Cusín and we could not have been more happier. Everyone was super polite and very welc
Pros:

Stunningly beautiful

Cons:

Nothing at all! It was beautiful! Want to return!

2024-09-27 • via Nuitee