Hacienda Cusin

Hotels
9.4 (49 reviews)
San Pablo del lago, calle Chiriboga s/n , Otavalo , ec

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful grounds
Friendly staff
Great location
Comfortable rooms
Good amenities
Cons:
Poor bathroom conditions
Limited food variety
Heating issues

Categories

Cleanliness
8.39
Comments on the bathroom's poor state and lack of hot water indicate cleanliness issues.
Service
9.99
Staff described as friendly and helpful, especially in the restaurant, enhancing the service experience.
Location
10
Located in a charming village offering an authentic small-town experience with nice access to outdoor activities.
Room Quality
8.85
General sentiment is good overall, but issues with heating in the initial room affected satisfaction.
Amenities
9.88
The infrastructure and historical aspects of the hotel were positively highlighted; typically good amenities.
Value for Money
9.84
Many comments emphasize great value compared to other accommodations in the region.
Food and Beverage
8.39
Food quality is noted as generally good but lacking in variety and some meals were mediocre.
Overall Experience
9.88
Overall a beautiful stay with many positive experiences expressed, outweighed by some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:17

Property Description

Historical Charm and Modern Comforts

Colonial Elegance: Step into a 17th Century colonial-style house, Hacienda Cusin, a mere 20-minute drive from Otavalo craft market. The property boasts designated free WiFi areas, a restaurant serving regional specialties, and a picturesque garden.

Cozy Andean-Themed Rooms: Each room at Cusin is adorned with beamed ceilings, Andean-themed decor, heating, and private balconies offering garden views. The antique wooden desks and handwoven bedspreads add a touch of authenticity and warmth.

Relaxation and Recreation: Unwind in the inviting lobby by the fireplace, explore the surroundings on bikes, or indulge in a massage session. With Spanish lessons, a DVD library, games room, and sports courts, there's no shortage of entertainment options at Hacienda Cusin.

Book now to experience the perfect blend of history and comfort at Hacienda Cusin!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 49 reviews
Cleanliness: 8.39
Service: 9.99
Location: 10
Room Quality: 8.85
Amenities: 9.88
Value for Money: 9.84
Food and Beverage: 8.39
Overall Experience: 9.88
H
Herman couple ec
8
Pros:

La infraestructura, la parte histórica.

Cons:

Las opciones de comida es muy limitado y las almohadas no son muy cómodas.

2025-09-15 via Nuitee
family_with_children ec
10
Excelente experiencia en una hacienda linda y muy bien conservada.
Pros:

Muy buen desayuno, productos frescos, bien preparados, excelente presentación y servicio.

Cons:

No había secador de cabello en el baño.

2025-09-06 via Nuitee
J
Jose solo_traveller ec
10
Pros:

Todo muy bien!

2025-09-04 via Nuitee
M
Magali
10
Pros:

Excelentes instalaciones y el servicio es lo más destacado, sobre todo del personal del restaurante

2025-08-30 via Nuitee
I
Ian couple us
9
Gorgeous, friendly, comfortable, and well-located, all for a very reasonable price
Pros:

Cusín is one of the best places I've stayed while visiting over a dozen countries. The grounds are gorgeous, the staff is friendly, the room was large and comfortable, and the restaurant was great. The grounds and buildings offer numerous places to socialize, admire the gardens, or curl up with a book. For those who don't have any command of Spanish, the front desk staff has excellent English, and the restaurant staff have *enough* English to be understood. The location was great for getting out and exploring the Imbabura region. You can walk, hike, or ride a rented bike in any direction. The village of San Pablo is friendly, charming enough, and does not have any trace of tourism so it really offers an authentic look at small-town indigenous life – there are restaurants, shops, bakeries, and a town square, although you will definitely have to use some Spanish to get the most out of this place. We paired up with the local guide Christian Palomeque for several day trips – a hike at Cuicocha, a trip to Zuleta and a hike at Cubilche, and a bike ride around the lake and over to Otavalo. Christian was fantastic and easy to work with, and his connection to the Hacienda really made our trip. Overall, the value for the money was incredible – we paid around $130 per night which is quite a bit less than our average hotel room over the past few countries we've visited; yet Hacienda Cusín was one of the best, most comfortable, and most beautiful places we've stayed.

Cons:

Only a few gripes. The water pressure in the shower was occasionally too low. In the restaurant, while the meals for lunch and dinner were generally good, breakfast was lacking some variety. The hacienda also offers a short hiking trail guide that you can access through a QR code at the front desk, but as an experienced hiker, I wished for a bit more. I totally understand that hiker / adventure types might not be the most common clientele for Cusín but if I could wave a magic wand, I would have wanted a more complete trail guide. As it was, I ended up finding my own route to get about halfway up Cerro Cusín, the large mountain just behind the hacienda – for those who are comfortable improvising with e.g. Google Maps or Wikiloc, it's very doable and there are paths through the farm lands that climb the slopes.

2025-08-07 via Nuitee
V
Vesna fadic family_with_children ec
10
Pros:

La chimenea y musica del salon amarillo tb la hospitalidad de los empleados

2025-07-26 via Nuitee
K
kim family_with_children es
5
Me había esperado un hotel en mejores condiciones por el precio .
Pros:

El jardín ,el estilo hacienda.

Cons:

La primera noche dormí en una habitación superior. Estaba congelada,chimenea puesta,tenía que entrar constantemente leña ,ni así se calentó. El baño da pena,no había agua caliente,solo salía un chorro de agua pobre ,ni pensar en ducharse,cambié a la presidencial y ahí estaba mejor. Pero las instalaciones de baño más que con necesidad de renovación.
Comida en el restaurante mediocre y cara.

2025-07-07 via Nuitee
P
Paulina family_with_children de
10
2025-07-01 via Nuitee
G
Gloria
10
Pros:

Hermosa simplemente hermosa

2025-06-26 via Nuitee
P
Peter young couple ch
10
Exceptional
2025-06-16 via Nuitee
H
Hugh young couple ec
9
CUSIN is a beautiful setting with an excellent staff
Pros:

We were looking for a relaxing weekend away from the hubbub. This definitely fit the bill

Cons:

Nothing

2025-05-25 via Nuitee
P
Philippe partner
10
Pros:

Wonderful property and extremely attentive staff

2025-03-06 via Nuitee
D
Debra family with young children us
10
Exceptional
2025-02-24 via Nuitee
D
David young couple gb
10
Exceptional
Pros:

Such a special place with staff that really care.

2025-02-18 via Nuitee
A
Al young couple us
10
My wife and I stayed at Hacienda Cusín and we could not have been more happier. Everyone was super polite and very welc
Pros:

Stunningly beautiful

Cons:

Nothing at all! It was beautiful! Want to return!

2024-09-27 via Nuitee
A
Arturo young couple ec
10
Beautiful hacienda in Northern Andes of Ecuador
Pros:

It is a beautiful hacienda in the Northern Andes of Ecuador, combining traditional architecture and art with beautiful gardens !! The staff was amazing and made us feel at home (thank you!!)

2024-09-09 via Nuitee
M
Mauricio family with young children ec
10
Super recomendado
Pros:

Hermosas habitaciones e instalaciones en general

Cons:

Na

2024-09-09 via Nuitee
D
Dana group us
10
Beautiful Hacienda with Gorgeous Grounds and History...Only Regret Was Not Staying Here For Longer!
Pros:

Everything about Hacienda Cusin far exceeded our expectations! Before even arriving, we inquired into something special to do for our friend visiting from far away. They provided a complimentary (and beautiful) flower arrangement with our message on a card...our friend was extremely surprised and moved by the gesture. In addition to this, the grounds are amazing...we spent hours exploring the old monastery, beautifully cared for organic gardens, library, artifacts in every room and paths around the property. It was like staying at a museum, unfolding the many stories of this property's past and cultural insights into the area. The staff were super friendly, Melisa greeted us with a historical walk around the grounds and welcome drink, everyone was very accommodating to our dog, and always with a smile. We stumbled upon the gardens and Louis (head gardener on the property for 30 years) gave us a private walk through them, allowing us to smell and learn about the abundance of herbs and vegetables cultivated at Hacienda Cusin. When the fireplaces on the property and in rooms are lit at 7pm, we were able to enjoy the comfy, warm ambiance while sipping a cocktail and chatting with friends. The breakfast was outstanding and plentiful to help us start the day. We were not able to have lunch or dinner on site and truly regret missing out! Hacienda Cusin was more than a place to stay for the evening, it was an experience that we will never forget. We are already planning to bring our parents in a few months and would hands down recommend this location to anyone looking for a memorable trip to Otavalo!

Cons:

We loved everything and have zero suggestions or complaints. It was impressive how much every detail of our stay was thought out and cared for. We did not need for anything during our stay.

2024-07-09 via Nuitee
C
Carol young couple us
10
Hacienda Cusin was a highlight of our 3 weeks in Ecuador.
Pros:

The property is beautiful, quiet, and private, an oasis. Online photos did not do the property justice. Staff were friendly and helpful at every encounter. Each evening, they lit a fire in our room and placed a hot water bottle between the sheets to warm our bed. Breakfast and dinner were delicious. The hotel property is gorgeous and delightful to walk around and see the large organic garden, monastery, and landscaped grounds. There are also a range of hiking trails/options directly from the hotel. Easy driving distance to Otavalo, Condor Park, Laguna Cuicocha, etc.

Cons:

nothing

2024-06-09 via Nuitee
J
Johannes young couple de
9
Superb
2024-03-30 via Nuitee