MORAZEN Surabaya

Hotels
9.8 (136 reviews)
Jl. Kayon No.4-10, Embong Kaliasin, Genteng , Surabaya , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Delicious breakfast
Cons:
Limited elevator availability
Some rooms had a damp smell

Categories

Cleanliness
9.86
Multiple reviews praised the cleanliness of the rooms and facilities.
Service
10
Staff are frequently mentioned as friendly and helpful.
Location
9.83
Strategically located in central Surabaya with good accessibility.
Room Quality
9.87
Rooms are described as good and comfortable.
Amenities
9.32
Good amenities noted, but some reviews mentioned the limited number of elevators.
Value for Money
9.85
Considered a good value for the services provided.
Food and Beverage
9.81
The breakfast variety and quality received high praise.
Overall Experience
9.86
Guests enjoyed their stays with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:17

Property Description

Luxurious Accommodation in Surabaya's Genteng District

Indulge in Premium Amenities: MORAZEN Surabaya offers an indoor pool, fitness center, sauna, and hot tub for a relaxing stay.

Culinary Delights: Enjoy a variety of cuisines at the on-site restaurant, including American, Cantonese, and Chinese dishes, with options for vegetarian, halal, and vegan guests.

Convenience at Your Fingertips: Benefit from services like room service, a 24-hour front desk, free WiFi, a business center, and a bar for unwinding.

Experience comfort and convenience at MORAZEN Surabaya. Book now for an unforgettable stay in Surabaya's vibrant Genteng district.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 136 reviews
Cleanliness: 9.86
Service: 10
Location: 9.83
Room Quality: 9.87
Amenities: 9.32
Value for Money: 9.85
Food and Beverage: 9.81
Overall Experience: 9.86
A
Audrey • couple • sg
10
Awesome will book again, the bed is one of the best I had
Pros:

Clean, amazing , good service super comfortable bed

Cons:

The lift will need to wait for quite some time

2026-07-02 • via Nuitee
M
Michael John • family_with_children • gb
9
I have stayed at many hotels in Surabaya, the Morazen is one I would definitely recommend and choose to stay at again.
Pros:

As soon as you enter the main foyer, you are greeted with smiles and a wonderful ambience, the diffusers smell wonderful. Great facilities, the rooms were super clean, floor to ceiling windows with very good views of the cityscape.

Cons:

There was nothing to complain about from my perspective.

2026-06-30 • via Nuitee
E
Ezra • extended_group • nl
10
Luxe kamers en ontbijt was top
Pros:

Vriendelijk personeel, ontbijt was erg lekker met genoeg keuzes waar je uit kunt kiezen. Smart tv voor in de avond met o.a. Youtube

Cons:

-

2026-06-14 • via Nuitee
N
nuraM9401EO • Family
10
Event and family gathering
Pros:

It's ok nice experience and nice staff well-done

2026-06-13 • via Tripadvisor
D
Discover22403543687 • Business
10
PERFECT
Pros:

such a good hotel to go. the staff, foods, services also🤍

2026-06-13 • via Tripadvisor
R
RidhwanMRN • Business
10
Business Trip
Pros:

Good Experience Hotel at Surabaya

2026-06-11 • via Tripadvisor
H
hasanuddinr2026 • Business
8
-
Pros:

Great location and place. See you

2026-06-11 • via Tripadvisor
9
951alfiann • Business
10
best hotel
Pros:

check in prosess was smooth best hotel

2026-06-09 • via Tripadvisor
W
Wakiniki • solo_traveller • id
8
Superb location, subpar food quality.
Pros:

One of the best hotel location in Surabaya. Convenience Store, food, coffee shop, and shopping mall just across the hotel. Many landmark of Surabaya also within walkable distance. Very recommended for people who wanted to explore central Surabaya.

Cons:

Food quality is subpar. Nothing really standout from breakfast buffet. Attended wedding reception here and the food also subpar. Swimming pool access is rather confusing. Gym is without rental towel available. Water station also not cold.

2026-06-09 • via Nuitee
G
GlebN • couple • ru
10
2026-06-04 • via Nuitee
A
Amerashar • Business
10
Business trip
Pros:

All good, new experiences
Bella dan gita

2026-06-02 • via Tripadvisor
D
dkamellia • Solo travel
10
Pleasant stay in Surabaya
Pros:

Had a pleasant stay in here! Served by mbak Bella and mbak Gita with excellence.

2026-05-31 • via Tripadvisor
L
Lilis • couple • be
9
2026-05-29 • via Nuitee
G
Global61111349887 • Family
10
Lunch Time Served by Dita
Pros:

Pelayanan Ok, Bisa Check in Early.

Breakfast Ok, Lunch served by Mba Dita 5 Star Service

2026-05-15 • via Tripadvisor
C
C1157GHjoeys • Family
10
Recommended stay at Morazen
Pros:

Had a wonderful stay at this hotel! The service was warm and welcoming throughout. Stayed at the executive room, comfiest bed i’ve ever slept on.

Special thanks to Kikan at reception for being so friendly and helpful, and to Gita, the restaurant manager, for making every dining experience smooth and enjoyable. The jamu drinks were a highlight—my mum absolutely loved them!

Their hospitality truly made our stay memorable. Would definitely come back!

2026-05-14 • via Tripadvisor
B
basmahk2026 • Friends getaway
10
im happy to stay here, the place was comfortable 🤍
Pros:

nyaman tempatnya enak , pelayanannya enak , such a beautiful memories for quality time

2026-05-14 • via Tripadvisor
D
Daydream49270656012 • Business
10
Bisnis trip
Pros:

The best in town ! ( bella dan gita )

2026-05-12 • via Tripadvisor
J
jundya2023 • Business
10
Bisnis trip with our company
Pros:

All good, clean, serving good.

2026-05-11 • via Tripadvisor
D
Dimas Teguh • solo_traveller • id
9
2026-05-10 • via Nuitee
S
Sterre • couple • nl
5
Pros:

Mooi hotel

Cons:

Het was vies, vriendin en ik kwamen aangelopen met de backpacks en ze namen ons niet serieus. Hebben wel gratis kamer upgrade gekregen. Maar overal waren vlekken in de bekleding en de douche was niet echt heel schoon.

2026-04-22 • via Nuitee