MORAZEN Surabaya

Hotels
9.8 (158 reviews)
Jl. Kayon No.4-10, Embong Kaliasin, Genteng , Surabaya , ID
+62 31 99246888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Delicious breakfast
Cons:
Limited elevator availability
Some rooms had a damp smell

Categories

Cleanliness
9.86
Multiple reviews praised the cleanliness of the rooms and facilities.
Service
10
Staff are frequently mentioned as friendly and helpful.
Location
9.83
Strategically located in central Surabaya with good accessibility.
Room Quality
9.87
Rooms are described as good and comfortable.
Amenities
9.32
Good amenities noted, but some reviews mentioned the limited number of elevators.
Value for Money
9.85
Considered a good value for the services provided.
Food and Beverage
9.81
The breakfast variety and quality received high praise.
Overall Experience
9.86
Guests enjoyed their stays with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:17

Property Description

Luxurious Accommodation in Surabaya's Genteng District

Indulge in Premium Amenities: MORAZEN Surabaya offers an indoor pool, fitness center, sauna, and hot tub for a relaxing stay.

Culinary Delights: Enjoy a variety of cuisines at the on-site restaurant, including American, Cantonese, and Chinese dishes, with options for vegetarian, halal, and vegan guests.

Convenience at Your Fingertips: Benefit from services like room service, a 24-hour front desk, free WiFi, a business center, and a bar for unwinding.

Experience comfort and convenience at MORAZEN Surabaya. Book now for an unforgettable stay in Surabaya's vibrant Genteng district.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.8
Based on 158 reviews
Cleanliness: 9.86
Service: 10
Location: 9.83
Room Quality: 9.87
Amenities: 9.32
Value for Money: 9.85
Food and Beverage: 9.81
Overall Experience: 9.86
H
Hüseyin • couple • tr
10
2026-10-29 • via Nuitee
M
Melissa • couple • fr
10
2026-10-22 • via Nuitee
S
Sascha • couple • at
8
2026-10-22 • via Nuitee
J
Jan • couple • nl
9
Pros:

De Kamer en het ontbijt.

Cons:

Eigenlijk niets.

2026-10-19 • via Nuitee
F
Francesco • solo_traveller • it
10
Pros:

The room was very clean and comfortable. The staff was incredible: at breakfast we were late, needing to leave very quickly to train station, they made a wonderful take away breakfast in a few minutes.

Cons:

Nothing. The only small note is for the elevator that took almost 10 mins to be available due to the high demand.

2026-10-17 • via Nuitee
H
Hsin Fang • couple • tw
10
2026-09-07 • via Nuitee
M
Martına Malloggi • solo_traveller • it
8
2026-08-29 • via Nuitee
O
Olesia • solo_traveller • ru
8
Pros:

Reception was good enough, but we couldn't understand each other to the end anyway.

Cons:

The classic music in 6.30-that strange, it made me up. I think music in lobby might be more relaxing.

2026-08-28 • via Nuitee
C
Colin • couple • au
9
2026-08-23 • via Nuitee
H
hung chi • extended_group • tw
8
2026-08-17 • via Nuitee
V
Viona • solo_traveller • nl
10
Pros:

Prachtig hotel met vriendelijke personeel. Ontbijt is fantastisch!
Mocht ik in surabaya zijn dan boek ik weer dit hotel.
Zeer schoon!

2026-08-16 • via Nuitee
M
Martin • family_with_children • gb
9
2026-08-15 • via Nuitee
1
155rafifa • Business
10
nice service,nice room thats all
Pros:

nice service,nice room thats all

2026-08-14 • via Tripadvisor
D
Daydream33303737352 • Business • Banjarmasin, South Kalimantan, Kalimantan
10
good
Pros:

perfect hotel, good experience

2026-08-12 • via Tripadvisor
A
agungkresnos • Business
10
Training from association
Pros:

Hood facility, good foot fair price

2026-08-11 • via Tripadvisor
C
Curious28613955891 • Business
10
Great Experience Staying at Morazen
Pros:

had a wonderful experience stay in here, the rooms, the facilities and the people really great👍🏻

2026-08-10 • via Tripadvisor
B
Bernhard • couple • at
9
2026-08-08 • via Nuitee
H
H6859KNelisas • Family
8
Kikan
Pros:

Serivice good,staff nice,good

2026-08-07 • via Tripadvisor
5
575ryujis • Family
8
nice
Pros:

great atmosphere and nice service

2026-08-07 • via Tripadvisor
6
672nitab • Business
10
Castrol Outlet Event supported by Morazen Hotel
Pros:

Location is quite strategic. The team were very helpful especially team in charge were Mas. Yasin & Mas Firman. Food also delicious. Happy and satisfy doing the Castrol outlet gathering here. Thanks so much and keep up the good work!

2026-08-07 • via Tripadvisor