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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Massage services
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Games room
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Indoor pool
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Evening entertainment
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Shallow end
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Steam room
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Surabaya's Genteng District
Indulge in Premium Amenities: MORAZEN Surabaya offers an indoor pool, fitness center, sauna, and hot tub for a relaxing stay.
Culinary Delights: Enjoy a variety of cuisines at the on-site restaurant, including American, Cantonese, and Chinese dishes, with options for vegetarian, halal, and vegan guests.
Convenience at Your Fingertips: Benefit from services like room service, a 24-hour front desk, free WiFi, a business center, and a bar for unwinding.
Experience comfort and convenience at MORAZEN Surabaya. Book now for an unforgettable stay in Surabaya's vibrant Genteng district.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
Location
Guest Reviews
⭐⭐⭐⭐⭐ An Unforgettable Stay at Morazen Hotel Surabaya
From the moment we arrived until the day we left, our experience at Morazen Hotel Surabaya was nothing short of exceptional. I would gladly give this hotel five stars and recommend it to anyone visiting Surabaya.
I would especially like to recognize Mira, the Assistant Director of Catering. She did an absolutely amazing job coordinating our engagement celebration and managing every reservation. Mira went far above and beyond her responsibilities to make sure everything was perfect and that we were happy every step of the way. Her professionalism, attention to detail, and genuine care made our special day unforgettable. She treated us like family, and we will always be grateful for everything she did.
I also want to thank Rosi, our concierge, for the outstanding assistance he provided. From meeting us at the airport to helping us get settled into the hotel, he made our arrival smooth and stress-free. His kindness, organization, and willingness to help made a wonderful first impression and set the tone for the rest of our stay.
Our rooms were beautiful, spotless, and incredibly comfortable. The hall we rented for our engagement was elegant and exceeded our expectations. The food was outstanding, and every meal was delicious. What impressed me most, however, was the level of service throughout the hotel. Every member of the staff was kind, respectful, professional, and eager to help. No matter what we needed, it was handled quickly and with a genuine smile.
It is rare to find a hotel where every aspect of your stay exceeds expectations, but Morazen Hotel accomplished exactly that. The exceptional hospitality shown by Mira, Rosi, and the entire staff made this one of the most memorable hotel experiences I have ever had.
Thank you, Morazen Hotel Surabaya, for helping make our engagement so special. We will always treasure the memories we made there and look forward to returning in the future.
Sincerely,
John Ali
Buffalo, New York, USA
Selalu stay disini klo ke SBY like second Home
We loved everything about this hotel and the friendly and attentive staff. We were sad to leave, but all good things must come to an end.
櫃檯人員表現冷淡，早餐時間未說明，電梯樓層未說明，原本訂豪華雙床房，她說是單床，結果換到的雙床房間有強烈霉味，床單有多處黑點。
Clean, amazing , good service super comfortable bed
The lift will need to wait for quite some time
As soon as you enter the main foyer, you are greeted with smiles and a wonderful ambience, the diffusers smell wonderful. Great facilities, the rooms were super clean, floor to ceiling windows with very good views of the cityscape.
There was nothing to complain about from my perspective.
Vriendelijk personeel, ontbijt was erg lekker met genoeg keuzes waar je uit kunt kiezen. Smart tv voor in de avond met o.a. Youtube
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It's ok nice experience and nice staff well-done
such a good hotel to go. the staff, foods, services also🤍
Good Experience Hotel at Surabaya
Great location and place. See you
check in prosess was smooth best hotel
One of the best hotel location in Surabaya. Convenience Store, food, coffee shop, and shopping mall just across the hotel. Many landmark of Surabaya also within walkable distance. Very recommended for people who wanted to explore central Surabaya.
Food quality is subpar. Nothing really standout from breakfast buffet. Attended wedding reception here and the food also subpar. Swimming pool access is rather confusing. Gym is without rental towel available. Water station also not cold.
All good, new experiences
Bella dan gita
Had a pleasant stay in here! Served by mbak Bella and mbak Gita with excellence.
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