Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and beautiful
Cons:
Small rooms
No breakfast
Noise from outside

Categories

Cleanliness
9.48
Some reviews mention that room cleanliness could be improved, specifically regarding window cleaning and bathroom corners.
Service
10
The staff is frequently praised for being friendly and helpful.
Location
10
Most reviews highlight the hotel as being centrally located and convenient.
Room Quality
9.48
Several reviews mention that rooms are small and some have issues like noise and comfort of beds.
Amenities
9.98
Amenities reported as basic with some suggestions for improvement, such as adding bathrobes.
Value for Money
9.98
General sentiment leans positive, aligned with overall prices and value.
Food and Beverage
9.48
Some reviews indicate the lack of breakfast could be a drawback.
Overall Experience
10
Overall experience is positive, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:42

Property Description

Central Location in Hanoi
Located in the heart of Hanoi, Alisa Hotel & Spa offers 4-star accommodation near major attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake.

Luxurious Amenities
Guests can indulge in the hotel's hot tub, enjoy delicious meals at the on-site restaurant, and benefit from services like a 24-hour front desk, airport transfers, and free WiFi throughout the property.

Comfortable Rooms
Each room at Alisa Hotel & Spa is equipped with modern amenities including air conditioning, a flat-screen TV, and a private bathroom with free toiletries. The cozy bedding and seating area ensure a relaxing stay for all guests.

Experience the best of Hanoi at Alisa Hotel & Spa. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    People 7 years old and over stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1243 reviews
Cleanliness: 9.48
Service: 10
Location: 10
Room Quality: 9.48
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 9.48
Overall Experience: 10
J
japh • solo_traveller • ph
9
2026-05-01 • via Nuitee
A
Abraham Donald • couple • gb
7
2026-04-29 • via Nuitee
D
Datu ali • couple • ph
9
excellent location
Pros:

good location

Cons:

so far nothing

2026-04-29 • via Nuitee
A
Abraham Donald • solo_traveller • gb
8
Pros:

Amazing location and very good stay. Get rooms with the balcony.

2026-04-29 • via Nuitee
D
Damian • couple • us
10
2026-04-26 • via Nuitee
B
Blaine • family_with_children • au
8
2026-04-25 • via Nuitee
T
Tuyen • family_with_children • nz
10
Pros:

For the price my family were so happy with our stay! The staff were wonderful and really helpful!
Was very close to the old quater but not as loud! Location and service was great! Would be happy to return here again!
The staff were the best!
FYI we did get the bigger rooms.

2026-04-23 • via Nuitee
C
Claudio • couple • ch
8
Pros:

Gratis upgrade

Cons:

Lage bischen weit auserhalb

2026-04-22 • via Nuitee
M
Maeï • extended_group • fr
8
2026-04-21 • via Nuitee
C
Charlie • couple • au
8
Good cheap stay with a good location.
Pros:

The staff were very helpful and extremely friendly. The location is great

Cons:

Loud from the street.

2026-04-17 • via Nuitee
L
Limer Chena • solo_traveller • ph
8
Pros:

Excellent stay in Hanoi! The hotel is in a fantastic location, making it easy to explore the city. The staff were incredibly accommodating and managed to fulfill our request even on a very short notice. Highly recommended for their efficiency and great hospitality!

Cons:

Just the shower within the bath tub 😅

2026-04-16 • via Nuitee
L
Louis • solo_traveller • ca
9
2026-04-12 • via Nuitee
K
Kenneth • couple • gb
8
Great location close to everything we wanted to do during our short stay in Hanoi. Quiet street in the old quarter
Pros:

Location perfect

Cons:

Location and staff were good

2026-04-12 • via Nuitee
B
Barmpoutis • extended_group • gr
10
2026-04-12 • via Nuitee
גנקין • solo_traveller • il
10
2026-04-11 • via Nuitee
Y
Yoong Pyng • family_with_children • sg
9
Pros:

Staff were friendly and informative. They even helped us book a taxi for the airport for 4 persons with 4 big luggage. The fare was good too as compared to Grab as a discount was given for guests. Location is good too and can easily walk to the city centre.

Cons:

Nil

2026-04-11 • via Nuitee
J
Jashveer • solo_traveller • au
2
Pros:

Customer service

Cons:

The room had sewer smell. Broken shower handle. Water sprays everywhere. Mosquitoes. Jane was awesome as she moved us to another room.

2026-04-10 • via Nuitee
L
Louise Dukes • couple • au
7
2026-04-08 • via Nuitee
M
Maricela • family_with_children • us
10
Pros:

Comfortable, clean , good more quite area few blocks from more attractions area " like the buzzing area of Hanoi " windows were like sound prove was able to sleep great.

Cons:

No breakfast choice

2026-04-05 • via Nuitee
C
Chakritthakoon • family_with_children • ca
5
Pros:

Room is spacious but very dusty and dirty. Locations is great.

Cons:

the room is very dusty

2026-04-02 • via Nuitee