LUMA At Platinum Suite

Hotels
•
Independent
7 (8 reviews)
1020 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250 , Kuala Lumpur , MY
60-16-3758972

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Facilities

Express check-out
Free WiFi
Express check-in/check-out
Elevator
Breakfast available (surcharge)
Express check-out
Smoke-free property
Express check-in
Airport transportation - pickup (surcharge)

Review Highlights

Pros:
Friendly staff
Good location
Clean environment
Nice pool
Easy check-in
Spacious rooms
Cons:
Elevator issues
Unclean rooms
Outdated facilities
Pool under renovation
Problems with registration
Room maintenance issues

Categories

Cleanliness
5.8
A notable number of guests complained about the cleanliness, including dirty towels and unclean rooms, however, some did highlight overall cleanliness.
Service
7
Staff friendliness and good check-in services were often mentioned, but issues with staff treatment and check-in problems were also noted.
Location
8.5
The hotel's location was frequently praised for being central and close to attractions, despite few complaints.
Room Quality
5.5
Mixed reviews with guests enjoying spacious and well-equipped rooms, countered by complaints of outdated and unkempt rooms.
Amenities
6.1
The pool and in-room facilities were appreciated when available, but issues such as renovation and maintenance were a concern.
Value for Money
6.7
Guests found the hotel to offer a good deal for the money, but some were disappointed due to room views and the cost relative to the services received.
Food and Beverage
7.3
Some guests praised the restaurant food, but there was no significant feedback on variety or issues.
Overall Experience
7.2
While many guests recommended the hotel for its various positive aspects, concerns over room quality and amenities affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 01:46

Property Description

Refreshing Outdoor Pool and Free Wi-Fi

Dive into our outdoor pool or stay connected with complimentary Wi-Fi.

Convenient Amenities and Shuttle Service

Enjoy express check-in/out, elevator access, and a surcharge-based roundtrip airport shuttle.

Homely Suites and Prime Location

Relax in air-conditioned rooms with kitchen facilities and explore nearby attractions like Petronas Twin Towers and KLCC Park.

To book your stay at LUMA At Platinum Suite in the heart of Kuala Lumpur, visit our website or call us now!

Important information:

  • Pool access available from 8:30 AM to 9 PM.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7
Based on 8 reviews
Cleanliness: 5.8
Service: 7
Location: 8.5
Room Quality: 5.5
Amenities: 6.1
Value for Money: 6.7
Food and Beverage: 7.3
Overall Experience: 7.2
H
HAI LEONG
6
Pros:

The Wi-Fi n tv not working

2023-06-23 • via Nuitee
K
Kit Long • family_with_children
2
Pros:

Terrible!!
Have Ant Room !!
Bad Wi-Fi !!!
Dirty infinity pool !!!

2023-04-18 • via Nuitee
T
Timothy
8
Very pleasant stay
Pros:

This is a residence inn. Therefore it has equipped with full kitchenette facilities, and we are very pleased to use this. The pool on top is spectacular and the hotel is location is near light rail train and MRT so it’s good to go around.

2023-04-08 • via Nuitee
A
Ali
10
Very good,I recommend to my two friends
Pros:

Amazing apartment,I recommend

2023-02-21 • via Nuitee
V
Verified traveler • self
6
Pros:

+ Goede ligging, goede wasmachine
- Grote kale ruimte met veel open en lege kastruimte wat ongezellig oogt. Contact alleen via mail en app. Witte beddegoed smoezelig, kussenslopen roken niet fris, samen met handdoeken gewassen en toen ok. Douchekop /houder past niet op elkaar dus met hand douchen. Service bij lobby en zwembad alleen voor hotelgasten. Dus eigen handdoek nodig bij zwembad

2019-07-18 • via Nuitee
R
Ravi
4
Pros:

The room ameneties is not favourable and not supply accordingly.Towels shortage and need to remind couples of times.

2019-02-12 • via Nuitee
V
Verified traveler • family
8
Pros:

Apartment concept was excellent. Better towels would be better.

2019-01-15 • via Nuitee
V
Verified traveler
10
Pros:

Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing

2018-10-31 • via Nuitee