SpringHill Suites by Marriott New York Manhattan/Times Square South

Hotels
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SpringHill Suites
8.3 (10119 reviews)
338 West 36th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited food options
Small rooms

Categories

Cleanliness
7.69
Mixed reviews about cleanliness, with some mentions of noise and small room issues.
Service
9.16
Multiple comments praising the friendly and helpful staff.
Location
9.7
Consistently noted as a perfect location for accessing various attractions.
Room Quality
7.65
Rooms were described as small and sometimes noisy, affecting the comfort.
Amenities
7.68
Some comments indicate limited amenities like elevator issues and basic breakfast options.
Value for Money
8.14
Some reviews mention the cost is high but acceptable considering location and service.
Food and Beverage
7.69
Breakfast options were seen as limited and could be improved.
Overall Experience
8.66
Overall positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:49

Property Description

Prime Location in Hell's Kitchen
Located in the vibrant Hell's Kitchen district, SpringHill Suites New York Manhattan/Times Square South offers easy access to top attractions like Macy's and Madison Square Garden.

Delicious Dining Options
Guests can start their day with a continental or buffet breakfast and indulge in American cuisine at the on-site restaurant, ensuring a satisfying culinary experience throughout their stay.

Convenient Amenities
With a fitness centre and a 24-hour front desk, guests can stay active and have their needs met at any time during their visit. Plus, being just a short distance from Times Square and Bryant Park, the hotel provides the perfect base for exploring the city.

Book your stay at SpringHill Suites Times Square now for an unforgettable New York experience!

Important information:

Please note that for Guest who stay more than 3 nights, a housekeeping service is offered for free on 3d day.

To ensure your package is properly received, stored and delivered, please ensure all items sent to the hotel are addressed to the primary guest whose name is on the hotel reservation. All guest packages are charged a $10 package handling fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

8.3
Based on 10119 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
R
Ronald • couple • nl
9
Top verblijf
Pros:

Goede ligging, aardig personeel. Prima kamer.

Cons:

Niets

2026-06-06 • via Nuitee
E
Erika • solo_traveller • it
5
2026-06-06 • via Nuitee
A
Alicia • solo_traveller • es
7
Recomendable pero con mejoras
Pros:

La ubicación cerca de todo lo turístico y con el metro al lado, desayuno incluido (aunque básico), cama cómoda y habitación de tamaño aceptable.

Cons:

Tienen un problema con el ruido de los aires acondicionados. En la primera habitación que nos dieron, había un ruido insoportable que se iniciaba cada 8 minutos aunque tuviéramos el aire apagado, no era posible el descanso por lo que tuvimos que pedir el cambio de habitación de madrugada. Tras insistir varias veces conseguimos que nos dieran otra habitación esa misma noche. En la nueva había un pequeño ruido pero constante, por lo que permitía el descanso. Muchos pisos para solo 2 ascensores, en la hora del desayuno puedes estar media hora esperando el ascensor. La atención del personal muy amable pero para la incidencia del ruido y otra más tuvimos que insistir varias veces.

2026-06-06 • via Nuitee
K
Kamil • couple • pl
10
2026-06-06 • via Nuitee
L
Luigi • extended_group • it
9
2026-06-06 • via Nuitee
P
Palma • couple • us
10
Pros:

Excelente zona

2026-06-06 • via Nuitee
J
Juan David • couple • co
5
2026-06-06 • via Nuitee
F
Florence • family_with_children • fr
4
Très déçue par ce Mariott !!!
Pros:

L’emplacement

Cons:

Erreur dans le débit du dépôt de garantie sans les justificatifs demandés
Petit déjeuner industriel dans le bruit, avec de rares produits frais et de la vaisselle jetable
Les poubelles au pied de l’hôtel éventrées par les SDF a 22h en rentrant, que l’on doit enjamber

2026-06-06 • via Nuitee
עדי • family_with_children • il
9
מושלם קרוב למרכז העניינים נקי ושרותי
Pros:

מיקום מעולה שירות מעולה חדר אוכל מגוון אף שהמוצרים לא משתנים הם טריים ומספקים להתחיל את היום בהחלט אהבנו את המיקום והמלון נחזור שוב

Cons:

קבלת חדריפ קשיח בשעה 16 למרות שביקשנו להשתדל להקדים לנו

2026-06-06 • via Nuitee
C
Charlotte • extended_group • be
9
2026-06-06 • via Nuitee
E
Edith • solo_traveller • mx
10
2026-06-06 • via Nuitee
D
Diana • couple • us
10
2026-06-06 • via Nuitee
M
Melpomeni • solo_traveller • gr
4
Κρίμα, θα μπορούσε η διαμονή να μείνει αλησμονητη
Pros:

Το πρωινο και η τοποθεσία

Cons:

Είμαστε 4 άτομα. Το δωμάτιο ήταν απελπιστικά μικρό, δεν είχε χώρο να ακουμπήσουμε τις βαλίτσες και η ντουλάπα ήταν μονόφυλλη χωρίς συρτάρια . Δεν είχε γυάλινα ποτήρια για να πιούμε νερό. Δεν είχε αρκετά κρεμασταρια να κρεμάσουμε τις πετσέτες

2026-06-06 • via Nuitee
G
Germano • solo_traveller • br
3
Ótima localização, atendimento bizarro, não recomendo pra ninguém.
Pros:

A localização do hotel foi o ponto positivo e o café da manhã era bom, nada demais mas era bom.

Cons:

Me deram um quarto fedendo a cigarro e ficaram arranjando impedimento para me trocar de quarto, a recepcionista disse que não tinha outro quarto e tal, parecia não acreditar que o quarto estava com cheiro de cigarro. Péssimo atendimento só consegui arrumar quando fui mais duro e me disse que ou me davam outro quarto ou sairia do hotel. Por vezes sai e voltei e as chaves não funcionavam aí faziam confusão dizendo que eu estava num quarto e estava em outro. No fim tentaram me cobrar o calção pelo quarto com cheiro de cigarro. BIZARRO

2026-06-05 • via Nuitee
P
PAOLA • solo_traveller • it
9
Ottima struttura per posizione, prezzo e colazione
Pros:

Posizione, colazione, atmosfera

Cons:

Camera piccola

2026-06-05 • via Nuitee
E
Ebony • couple • ca
10
2026-06-05 • via Nuitee
A
Atıl • couple • tr
10
2026-06-05 • via Nuitee
A
Anastasiia Eden • couple • il
10
Замечательное соотношение цены и качества
Pros:

Замечательное расположение, близко к центру, но не было слишком шумно.
Чисто, убирались каждый день.
Замечательный, внимательный и вежливый персонал.
В номере было почти все самое необходимое.
Завтрак скудноватый, но сытный, если голодные. В целом соотношение цена качество полностью устроило.

Cons:

Очень маленькая ванная и туалет.
Мало место если нужно открыть и разложить чемоданы, например.
Самая большая проблема на мой взгляд это лифты. Только два лифта на весь отель, очень долго ждали каждый раз.

2026-06-05 • via Nuitee
B
BOJIC • couple • fr
9
Y retourner
Pros:

La situation est idéale.
Bon petit déjeuner, copieux et varié.
Le confort des chambres

Cons:

Rien

2026-06-05 • via Nuitee
P
Peter • solo_traveller • de
8
Zentrale, ruhige Lage, tolles Shuttle zu JFK
Pros:

Lage, Sauberkeit

Cons:

Frühstücksraum, Frühstücksangebot

2026-06-05 • via Nuitee