Qualia Resort Phu Quoc

Hotels
•
Independent
7.4 (360 reviews)
Cau Ba Phong - duong Tran Hung Dao, ap Cua Lap, xa Duong To, Phu Quoc, An Giang, 922200 , Phu Quoc , VN
84-919857698

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Wheelchair accessible
Snorkeling nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Porter/bellhop
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Poor cleanliness
Bad service

Categories

Cleanliness
6.1
Multiple reviews highlight issues with cleanliness, indicating dirty bathrooms and facilities, and a general neglect in housekeeping.
Service
7.1
Guests reported poor customer service and communication issues with the staff, as well as indifference at reception.
Location
9.1
The hotel's location near the beach and restaurants was appreciated by guests.
Room Quality
7.6
Rooms were described as comfortable but small and not as depicted in photos.
Amenities
7.1
Amenities such as the swimming pool were criticized, alongside general issues with hotel upkeep.
Value for Money
7.6
While the price was seen as low, the overall experience did not align with the expected value.
Food and Beverage
6.6
Breakfast options were consistently described as poor in quality and variety, affecting guest satisfaction.
Overall Experience
8
Overall, expectations were not met; however, some aspects like location and room comfort were acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:36

Property Description

Luxurious Amenities
Indulge in onsite massages and relax by the outdoor pool, or savor a meal at the hotel's restaurant. Unwind with a drink at the bar or poolside bar.

Convenience and Comfort
Enjoy complimentary wired and wireless internet, room service, and free self-parking. The 24-hour front desk, dry cleaning services, and safes in rooms ensure a stress-free stay.

Prime Location
Located steps away from Phu Quoc Beach, with major attractions like Phu Quoc Night Market and Long Beach Center a short drive away. The proximity to the airport makes Qualia Resort Phu Quoc a convenient choice for travelers.

Experience luxury and convenience at Qualia Resort Phu Quoc - book your stay now for an unforgettable getaway!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.4
Based on 360 reviews
Cleanliness: 6.1
Service: 7.1
Location: 9.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 6.6
Overall Experience: 8
G
giuseppe • extended_group • it
2
AD ESCLUSIONE DELL'ALBERGO IL SOGGIORNO E' STATO PIACEVOLE.
Pros:

LA POSIZIONE DELL'ALBERGO E' A FIANCO AD UNA FOGNA A CIELO APERTO CON UNA PUZZA NAUSEANTE E CONTINUA. LA PULIZIA LASCIA MOLTO A DESIDERARE, LE CAMERE SONO FATISCENTI CON SERVIZI IGIENICI E DOCCE DA RIFARE COMPLETAMENTE.

Cons:

TUTTO. LE FOTO E LE INFORMAZIONI DELLA STRUTTURA NON RISPONDONO ALLA REALTA' DELLA STESSA.

2026-03-20 • via Nuitee
T
Takayoshi • couple • vn
4
2026-03-20 • via Nuitee
N
Nguyễn • solo_traveller • vn
10
Pros:

Ok

Cons:

Ok

2026-03-20 • via Nuitee
D
Duc • family_with_children • us
1
This is the most horrible place, it is better than an outdoor camping only.
Cons:

The whole facility was a big mess; nothing seemed to work properly. The toilet lock is broken, and water is dripping. NO MAINTENANCE AT ALL

2026-03-18 • via Nuitee
J
jules • couple • au
7
Comfortable well situated resort.
Pros:

Easy access to the beach and shops and restaurants along the main road. The resort was clean and surrounded by greenery. Central pool was nice. We had a bungalow which included a small private veranda facing the pool. Reasonably priced but plenty of other option in that price range.

Cons:

Large variety of foods for breakfast but would have like better quality juices, less strong coffee and some cereals.

2026-03-16 • via Nuitee
M
Mansi • couple • in
10
Must visit
Pros:

Everything was good and staff was very nice and helpful.

2026-03-15 • via Nuitee
K
Kristy • extended_group • au
1
2026-03-15 • via Nuitee
A
Ayush • family_with_children • in
1
Pros:

Location

Cons:

No service , No person to take your luggage to room , we booked with early check inn despite having rooms available with them thay made us pay again extra , at time of check out we were 1 hour late they heavily charged for this also.

2026-03-14 • via Nuitee
H
Helga • family_with_children • de
1
2026-03-12 • via Nuitee
L
Lawrence • couple • au
1
Disappointing
Pros:

Nothing, the room had broken furniture, broken toilet lid, half finished bathroom and it constantly smelt like sewerage.
All the balustrades were broken throughout the resort and the pool was cloudy.

Cons:

Everything

2026-03-12 • via Nuitee
U
ULADZISLAU • couple • by
10
Pros:

отличное соотношение цены-качество. очень близко к морю и пляжу. очень близко к центру. прекрасный персонал и обслуживание.

2026-03-11 • via Nuitee
J
Jannika • couple • fi
6
Super cheap and okay hotel. What can you expect with that price.
Pros:

Super cheap hotel and room at the pool was okay.

Cons:

Hotel was outdated, everything a bit broken like shelf in the room, pool tiles broken, sunbeds broken etc.
Too less sunbeds in the pool and no sunbed cushions.
Staff doesnt speak english at all.

2026-03-11 • via Nuitee
R
Roman • family_with_children • kz
7
2026-03-09 • via Nuitee
M
Ma. Glaiza • family_with_children • ph
3
Pros:

Like the location. Near from restaurants and shops.

Cons:

The photos on the website is different from actual. Staffs are awkward except from that one girl who's on evening shift. Towels smell odd even after it was changed. Sheets gas stains as well. It was also loud in the room because of the condenser of AC.

2026-03-09 • via Nuitee
H
Helga • family_with_children • de
1
Schlechter geht kaum
Pros:

Das gebuchte Zimmer war wirklich groß, aber immer dunkel, da es nur Verdunklungsvorhänge vor den großen Fenstern gab. Und entweder dunkel oder jeder kann ins Zimmer gucken..

Cons:

Bei der Ankunft schon wurde man von üblen Gerüchen von stehendem, brackigem Wasser vor dem Hotel empfangen. Die Rezeption ist wenig einladend und schmutzig. Das Zimmer hatte große Wasserflecken an der Decke, die Möbel dunkel,teilweise kaputt und abgewohnt, in der Dusche waren schimmelige Fugen, der Duschschlauch kaputt. Die Fahrstuhltür verrostet, ebenso die Feuerlöscher. Das Wasser im Pool war trübe, die Poolliegen kaputt. Überall in der Anlage lag Müll.
Das Frühstück war o.k.( hatten schon schlechteres aber auch besseres), aber alles war offen und viele kleine Fliegen auf Obst und Salat.
Wir sind nicht bis zum Ende geblieben und sind vorzeitig ausgecheckt.
Die Bilder bei Booking sind warscheinlich mal bei der Eröffnung des Hotels aufgenommen.

2026-03-05 • via Nuitee
I
IMOTO • couple • jp
1
泊まらなければよかった
Cons:

スタッフの対応が最悪

2026-03-04 • via Nuitee
G
Geneviève • couple • ca
7
Pros:

In the center, pretty hotel, close by walk to nice beaches.

2026-03-03 • via Nuitee
N
Nurbol • solo_traveller • vn
7
2026-03-02 • via Nuitee
H
Hiep • extended_group • vn
1
2026-03-02 • via Nuitee
J
Jérôme • extended_group • fr
8
Tout c’est très bien passé je recommande
Pros:

Très bien situé

2026-03-01 • via Nuitee