SJ Grand Hotel Monterrey

Hotels
Radisson Americas
8.4 (346 reviews)
Av. Insurgentes 4001 , Monterrey , mx

Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Affordable price
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
6.26
Guests reported unclean towels and unpleasant odors.
Service
8.73
Inconsistent service, with slow response and confusion regarding breakfast.
Location
10
Excellent location near university and shopping areas.
Room Quality
8.27
Issues with curtains and disturbances from external noise.
Amenities
7.72
Pool unavailable during stay and limited breakfast options.
Value for Money
9.75
Affordable stay considering location; however, quality has trade-offs.
Food and Beverage
7.21
Breakfast was described as average and service was slow.
Overall Experience
9.26
Mixed feelings due to significant issues but some good aspects as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:39

Property Description

Luxurious Amenities
Radisson Hotel Monterrey San Jeronimo offers a range of upscale amenities including a fitness centre, shared lounge, and a terrace for guests to unwind and relax during their stay.

Exceptional Services
Guests can enjoy top-notch services such as room service, a 24-hour front desk, and a concierge service, ensuring a seamless and enjoyable experience throughout their visit.

Convenient Location
Situated near popular attractions like Obispado Museum and MARCO Museum Monterrey, and just a short distance from Monterrey International Airport, Radisson Hotel Monterrey San Jeronimo provides the perfect blend of convenience and comfort for travelers.

Book your stay at Radisson Hotel Monterrey San Jeronimo now to experience luxury and convenience at its finest.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jan 9, 2026 until Mon, Feb 9, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 346 reviews
Cleanliness: 6.26
Service: 8.73
Location: 10
Room Quality: 8.27
Amenities: 7.72
Value for Money: 9.75
Food and Beverage: 7.21
Overall Experience: 9.26
M
Mimee Silva couple mx
10
2026-02-11 via Nuitee
K
Kevin couple us
6
2026-01-20 via Nuitee
M
Maria De Jesus couple mx
10
2026-01-20 via Nuitee
P
Paulina extended_group mx
6
2026-01-19 via Nuitee
O
Oscar ismael solo_traveller mx
7
Pros:

Limpieza

Cons:

Caro ya que instalaciones son básicas

2026-01-15 via Nuitee
P
Pablo family_with_children mx
9
2026-01-04 via Nuitee
P
Paul couple us
6
Great location and price, but classic case of you get what you pay for.
Pros:

It was close to family and had quick access to the Galleria and restaurants. Very affordable, even during the holidays.

Cons:

There were immediate maintenance issues such as a toilet that didn’t completely flush and the refrigerator that was both inoperable and dirty. The on-site restaurant had slow service (took one hour to serve a chicken sandwich and enchiladas at a time when there were only four tables occupied.) also, they had great difficulty preparing oatmeal.

2025-12-31 via Nuitee
M
Mitchelle solo_traveller ca
1
Desagradable experiencia
Pros:

La Ubicación que tiene muy cerca del lugar donde tenía que ir en mis días de universidad.

Cons:

Hay muchas que no estuvieron bien ,
Toallas muy sucias y gastadas
Las cortinas de las ventanas no bajaban y me tocó dormir así y en la mañana el sol muy temprano ya me pegaba en la cara,
Cruza un tren muy cerca del hotel que hace mucho ruido. El personal del hotel no sabe mucho mi desayuno era parte de mi paquete y me dijeron que no era así y me tocó comprar dos días desayuno cuando me dio por buscar les informé y ya me dieron el desayuno de un día sin pedir disculpas, un desayuno muy x. Pero lo peor de todo sucedió la última noche de mi estadía cuando tipo 3 am dejé la puerta del baño abierta y se empezó a sentir un mal olor que llenó toda la habitación, una peste tan horrible que no se fue por dos horas a cloacas o aguas sucias fue algo que nunca había experimentado. Definitivamente no recomiendo este hotel en lo absoluto

2025-12-31 via Nuitee
M
Mauricio Alejandro solo_traveller mx
10
2025-12-15 via Nuitee
S
Svetlana couple gb
7
Pros:

The hotel is quiet, with a nice view of the mountains. Next to it is a big shopping mall and its around 15 min away from the downtown.

Cons:

The breakfast is too simple and the staff doesn’t explain/ communicate much, but are still friendly.
Wifi is open which doesn’t provide a lot of security.

2025-11-14 via Nuitee
J
juan gabriel solo_traveller mx
10
2025-10-17 via Nuitee
C
CARELY couple mx
10
2025-09-16 via Nuitee
K
Katia Mariel couple mx
9
2025-08-25 via Nuitee
E
Eduardo Israel family_with_children mx
8
2025-08-18 via Nuitee
H
Hernández family_with_children mx
8
Pros:

La comodidad y limpieza de las habitaciones

Cons:

La alberca no estuvo disponible en toda la estancia y no se explica cuando se reserva

2025-08-06 via Nuitee
M
matt family_with_children us
8
2025-08-02 via Nuitee
L
Luis
10
Pros:

Good

2025-07-29 via Nuitee
G
Gerardo
10
Pros:

Good location and Great staff

2025-07-27 via Nuitee
M
Margarita family_with_children us
4
2025-07-08 via Nuitee
G
Garcia family_with_children mx
8
ELEVADORES
Cons:

TENER QUE USAR DOS ELEVADORES

2025-07-07 via Nuitee