Fairfield Inn & Suites by Marriott Savannah SW/Richmond Hill

Hotels
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Fairfield Inn
8.8 (791 reviews)
4620 US Highway 17 , Richmond Hill , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean room
Cons:
Poor cleanliness in some areas
Noisy room next to exit

Categories

Cleanliness
6.56
Several reviews mentioned cleanliness issues, including dirty toilets and damp rooms.
Service
10
Many reviews praised the staff for being helpful and professional.
Location
9.33
Reviews consistently noted the convenient location.
Room Quality
8.07
Some rooms were clean and comfortable, but some guests noted issues of size and noise.
Amenities
9.02
General positive sentiment about amenities, although specific mentions were limited.
Value for Money
8.55
Guests expressed satisfaction with the overall value compared to other hotels.
Food and Beverage
9.51
Positive feedback on the breakfast service and options.
Overall Experience
9.36
Mixed experiences, but overall a decent stay for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:44

Property Description

Convenient Location in Richmond Hill
Situated in Richmond Hill, Fairfield Inn & Suites by Marriott Savannah SW/Richmond Hill offers easy access to nearby shopping centers and golf courses. Guests can explore the city with free bikes or relax in the indoor pool.

Modern Amenities and Comfortable Rooms
This 3-star hotel provides air-conditioned rooms equipped with essential amenities like a coffee machine, fridge, and flat-screen TV. The property also features free WiFi, a fitness centre, and a business centre for convenience.

Nearby Attractions and Airport Access
With Savannah Mall Shopping Center and Hunter Golf Course within reach, guests can enjoy leisure activities nearby. Additionally, being just 30 km from Savannah/Hilton Head International Airport, travel convenience is guaranteed.

Book your stay at Fairfield Inn & Suites by Marriott Savannah SW/Richmond Hill for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAV

Location

Guest Reviews

8.8
Based on 791 reviews
Cleanliness: 6.56
Service: 10
Location: 9.33
Room Quality: 8.07
Amenities: 9.02
Value for Money: 8.55
Food and Beverage: 9.51
Overall Experience: 9.36
C
Carol A • couple • us
10
Very comfortable stay!
Pros:

The room was great as well as the staff. Very friendly!

2026-09-05 • via Nuitee
J
Jizzmone • solo_traveller • us
10
Overall the hotel is great Dave who worked that night was amazing and the other young guy was as well.
Pros:

How clean it was

Cons:

When we entered our first room it had a horrible smell I just could not tolerate but the young man at the front desk did accommodate us by switching our room with no hesitation at all.

2026-08-31 • via Nuitee
K
Kelly • couple • us
9
2026-08-30 • via Nuitee
K
Kelly • couple • us
10
2026-08-30 • via Nuitee
S
Sirles • solo_traveller • us
10
Pros:

Very clean, and location was great

Cons:

Loved it all

2026-08-30 • via Nuitee
C
Carol • couple • us
9
Except for minor issues was a good place to stay.
Pros:

Property was in a good location and clean. Room was quiet. Breakfast was delicious, and everything you could possibly want and fresh.

Cons:

The TV was a blue color, not clear. AC hard to regulate, had trouble sleeping do to being hot & cold.

2026-08-26 • via Nuitee
B
Brown • extended_group • us
9
2026-08-25 • via Nuitee
C
Curtishia • couple • us
8
2026-08-18 • via Nuitee
C
Caro Cruz • couple • us
10
Excellent
Pros:

The staff was excellent

Cons:

N/A

2026-08-18 • via Nuitee
T
Thomasj • couple • us
8
2026-08-17 • via Nuitee
L
Lisa • extended_group • us
10
2026-08-17 • via Nuitee
T
Ty • solo_traveller • us
10
2026-08-17 • via Nuitee
M
maureen • solo_traveller • us
6
2026-08-16 • via Nuitee
A
Amy • solo_traveller • us
9
2026-08-16 • via Nuitee
L
Lisandro • solo_traveller • us
8
Pros:

Clean place

Cons:

Was a weird smell right when you get into the room but after few minutes is like your nose just ignore the smell so I think is not that bad

2026-08-10 • via Nuitee
A
Andrea • solo_traveller • us
9
Great place to stay and close to main areas in Richmond Hill
Pros:

I liked how modern everything looked. The facilities were nice in the lobby and in the room. The room was clean and well maintained. The AC worked well and was not too loud.

Cons:

I did not like the outdated TV in the room. The quality was not good and it had a tinted blueish color.

2026-08-08 • via Nuitee
A
Ana • couple • us
8
It worked well for what we needed to stay
Pros:

Well, our room didn't get cleaned even though we asked, but our do don't disturb sign was on the door, but I requested to get in to clean and when we arrive late that second night, the room wasn't make. Breakfast wasn't great.

Cons:

I already wrote about it

2026-08-07 • via Nuitee
B
Barbara • solo_traveller • us
9
2026-08-03 • via Nuitee
S
Steven • family_with_children • us
5
2026-08-02 • via Nuitee
M
MVH04 • Family • Washington DC, District of Columbia
6
Beware of the Bait and Switch
Pros:

I rarely leave negative reviews, but this experience deserves honest feedback.

One of the reasons I booked this hotel was because the Marriott Bonvoy app clearly advertised that there was no pet fee. Upon check-in, however, I was informed that I would be charged a pet fee anyway. When I showed the front desk associate the Bonvoy app displaying the “no pet fee”, the response was not an attempt to understand or resolve the discrepancy. Instead, I was immediately handed a preprinted notice citing “Marriott corporate policy,” almost as though this is a common occurrence at this property. The relevant information was even highlighted, making it even more obvious that this is business as usual.

What was most disappointing was the attitude. Rather than working toward a reasonable resolution, I was told that if I refused to pay the fee, my reservation would be canceled. Being threatened with losing a confirmed reservation over a clear disagreement—while presenting what appeared to be unequivocal evidence supporting my position—felt less like customer service and more like a power trip. Hospitality should be about solving problems respectfully, not escalating them.

After my experience, I wasn’t surprised to find that several other reviews mention issues with the demeanor and attitude of the front desk staff. Unfortunately, my interaction reinforced those concerns.

The room itself also reflected a property in need of attention. It was noticeably dated and worn, and the shower had significant mold issues that should have been addressed long ago. These are not the standards I expect from a Marriott-branded hotel.

Disagreements over policies can happen. What distinguishes a quality hotel is how those situations are handled. Unfortunately, this property chose confrontation over customer service, leaving what should have been a pleasant stay overshadowed by an entirely avoidable experience. I am a Titanium Elite loyalty level guest.

2026-07-31 • via Tripadvisor