Bacalar 102 Hotel

Hotels
Independent
7.6 (100 reviews)
Av 19-C, Reg 12, MZ 22, Lote 5 y 6, Bacalar, QROO, 77930 , Bacalar , MX

Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Concierge service
Multilingual staff
Porter/bellhop
Tours/ticket assistance
Free self parking
See all facilities

Review Highlights

Pros:
Buena atención
Alberca relajante
Cons:
Falta de limpieza
Precios excesivos
Accesibilidad mala
Poca comida disponible

Categories

Cleanliness
6.43
Several reviews mention poor cleanliness, with specific issues related to the smell and maintenance of the rooms.
Service
8.9
Overall positive sentiment about the service provided by the staff.
Location
7.44
Negative feedback regarding the accessibility of the hotel and its distance from attractions.
Room Quality
7.39
Some reviews mention small rooms, worn-out bedding, and facility issues.
Amenities
8.92
The pool was mentioned positively, indicating good amenities for relaxation.
Value for Money
7.38
Negative sentiment on the value compared to the facilities and cleanliness; considered overprice.
Food and Beverage
5.93
Mention of lack of food options available at the hotel, with no nearby alternatives.
Overall Experience
8.4
Mixed overall experience with positive reception of staff but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:18

Property Description

Outdoor Pool and Terrace Enjoy leisurely days lounging by the outdoor pool, soaking up the sun, or taking in the serene view from the terrace.

Dining Experience Indulge in a delicious meal at the hotel's restaurant, offering a variety of satisfying dishes to please your taste buds.

Convenience and Comfort With amenities like complimentary Wi-Fi, a 24-hour front desk, and air-conditioned rooms equipped with modern facilities, including flat-screen TVs and rainfall showerheads, your stay at Urban Bacalar Hotel will be nothing short of relaxing and convenient.

Book your stay at Urban Bacalar Hotel now to experience comfort, convenience, and an unforgettable vacation in Bacalar!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 100 reviews
Cleanliness: 6.43
Service: 8.9
Location: 7.44
Room Quality: 7.39
Amenities: 8.92
Value for Money: 7.38
Food and Beverage: 5.93
Overall Experience: 8.4
J
JOSE FERNANDO family_with_children
8
Pros:

Buena atención

2025-09-26 via Nuitee
S
Sandra partner
10
Pros:

Esta un poco escondido y para poder entrar la hierba de los vecinos estaba alta

2025-09-20 via Nuitee
C
Cris
4
Pros:

La ubicación que marca la aplicación está mal, queda del otro lado de la carreta por lo que no de chiste quedas cerca de la laguna, además de ese lado no hay restaurantes y ellos no tienen el servicio como lo marca la aplicación, no hay nada que comer a ninguna hora y la calle no está pavimentado, la habitación está bien pero el baño olía a usado, en general el trato del personal muy bueno.

2025-08-19 via Nuitee
F
Fernanda
10
Pros:

Todo bien y la alberca es un most

2025-08-11 via Nuitee
O
Odalia friends
8
Pros:

The rooms are very small but convenient. The pool was relaxing. You need a vehicle if you stay there cause things are far

2025-08-07 via Nuitee
V
Verified traveler
6
No me gustó 🙁
Pros:

Considero que le falta mantenimiento, la zona no es accesible, no hay comercio cerca, la habitación está muy pequeña, la cama estaba muy desgastada y olía un poco raro

2025-07-25 via Nuitee
M
Manuel family
6
Pros:

Puede mejorar su limpieza en sus instalaciones

2025-07-22 via Nuitee
J
jorge family
2
Pros:

Ese hotel es una porquería, nada de lo que presentan en fotos es una realidad, favor de no contratar ese hotel, es una estafa y ustedes cómo Expedia deberían primero analizar sus calientes como este tipo de establecimientos ya que está en juego su veracidad de ustedes, por otro lado, espero me regresen mi dinero, gracias, ya que no volveré a contratar por medio de Expedia, son una estafa.

2025-07-22 via Nuitee
L
Lupita
4
Pros:

No me gustó hay alacrano

2025-07-20 via Nuitee
R
Rodolfo I flores de
8
Pros:

Bien

2025-07-12 via Nuitee
A
Aida
10
Pros:

Un lugar excelente para descansar

2025-05-21 via Nuitee
V
Valentín lautaro
10
Bien
Pros:

El espacio está muy bien, son pequeños los cuartos pero bien, solo deben de reubicar los aires acondicionados que generan humedad dentro de cuarto y no está padre oler todo el tiempo a humedad. La ubicación lejos pero en medio de la naturaleza, muy rico! Área de oportunidad el arreglar la humedad. Yo quitaría los cojines alrededor de las camas, tendría más espacio la habitación

2025-05-21 via Nuitee
A
Abel partner
10
Pros:

Todo muy bien!!

2025-05-11 via Nuitee
B
brianmL4892SF Family
6
There is real potential with some minor tweaks
Pros:

Vacation Review Budget

First off, we do like to take vacations that are “luxurious” but we also take a lot of low budget trips to go away more often and see new places.

This review is a budget review
2 things matter most to us
1 cleanliness and 2 a pool
We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on)

Cleanliness rating 9
Room rating 5, the room with the sofa bed is too uncomfortable to sleep on and had weak water pressure and the AC leaked into the room, the rooms are small but that was expected.
Room amenities, AC, TV
Hotel/condo/VRBO rating 7
Amenities, pool
Pool rating 10, good sun and shade as sun sets with warm water
Staff rating 10
Restaurant rating/options, n/a
Location to things, a lot close but has to be driven/taxi

If you’re looking for budget, I would and wouldn’t recommend, if you need the sofa bed it’s impossible to sleep on
If you can share a double or are single I’d go back

This review does not take restaurant food in the consideration

There are plenty of (excellent) options nearby in driving distance

2025-05-10 via Tripadvisor
B
Brian partner
6
Pros:

Vacation Review Budget

First off, we do like to take vacations that are “luxurious” but we also take a lot of low budget trips to go away more often and see new places.

This review is a budget review
2 things matter most to us
1 cleanliness and 2 a pool
We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on)

Cleanliness rating 9
Room rating 5, the room with the sofa bed is too uncomfortable to sleep on and had weak water pressure and the AC leaked into the room, the rooms are small but that was expected.
Room amenities, AC, TV
Hotel/condo/VRBO rating 7
Amenities, pool
Pool rating 10, good sun and shade as sun sets with warm water
Staff rating 10
Restaurant rating/options, n/a
Location to things, a lot close but has to be driven/taxi

If you’re looking for budget, I would and wouldn’t recommend, if you need the sofa bed it’s impossible to sleep on
If you can share a double or are single I’d go back

This review does not take restaurant food in the consideration

There are plenty of (excellent) options nearby in driving distance

2025-05-10 via Nuitee
E
Eli
10
Pros:

Nice, cute small rooms with very comfortable beds

2025-05-04 via Nuitee
M
Martin
6
Pros:

The only thing about is that doesn't have cable nether Netflix

2025-05-03 via Nuitee
M
MIGUEL partner
10
Pros:

Me gusta la tranquilidad del lugar y muy buena atención

2025-05-01 via Nuitee
V
Vicente
10
Pros:

Buen servicio

2025-04-25 via Nuitee
K
karen
10
Pros:

Pueden mejorar las condiciones de limpieza

2025-04-22 via Nuitee