Fairmont Hot Springs Resort

Nice pools, friendly staff, good bar.

Location

Lovely setting. Nice staff.

The resort was very loud. Music blasting in the pool area, definitely not relaxing. Children were loud, unsupervised and both large pools were packed with kids from the moment they opened until closing- suggestion- please have an hour of adults only
Rooms also unkept, really in need of a refresh. The toiletries provided in the rooms are non existent, lucky to get one use out of the tiny bar of soap provided. Microwave is found in the hallway for guests to warm up food . We have been 3 times to this resort and over the past few years have found it going downhill.

This was an awful vacation I took it over Canadian thanksgiving last year with my 6 month old baby and my husband. They didn't have enough towels in the entire place so there were no towels at the hot springs and when we asked for some we were told that they didn't have enough and "needed to order more". We had to ration our towels and use the bathroom towels at the pools. Because of this I spent the whole stay kind of damp because I had to use my already wet pool towel to dry myself after showering. Paint peeling on the ceiling, old fixtures, advertised they would supply a pack and play for our child to sleep in but it didn't have a base so he was meant to sleep on the plastic bars I guess? poor noise control in the entire place, wouldn't let us check in 15 mins early and when we returned after eating the line to check in was 40 minutes long. Food was oily and inedible. I would have been able to excuse it if it was a cheap hotel but this is a resort.

Quick positives: the scenery is beautiful, the pools are fun, our four-year-old had a good time.

With that out of the way: this place is barely functional as a hotel. When you check in, you are completely on your own. There is no housekeeping. If you call and ask for basic housekeeping, you will be told that it is coming - and they never send anybody. The front desk is completely unresponsive. I had to walk into the maintenance closet myself to grab clean coffee mugs and a vacuum to tidy up my own room. Don't expect anyone to come around and make your bed or take your dishes, even if you ask for it. Paint is peeling everywhere, carpet is from 30+ years ago, the facility is run down and beaten up and it doesn't seem like management cares. Non-pool amenities are either run down or non-operational. Both restaurants on site are wildly overpriced with mediocre food. They have cut corners everywhere in this facility and the decline in the last 12 months is noticeable - our summer 2026 stay was notably worse than our summer 2025 stay (I doubt we'll be back ever again.) You are paying luxury resort prices for a Motel 6 experience.

The hotel hasn’t been touched for 20+ years. You can see some old grandeur but everything is super worn and dirty. Even the stairs which are a stone tile, have indents from how many people have walked them. None of the hikes are maintained and they shut down the second half of the mini golf course. The yard and florals looked in significantly worse condition then we we last came a few years ago.

We ordered the family platter for breakfast which was decent value and excellent. The staff in the Antlers restaurant were awesome!

The beds were comfortable.

This hotel was most likely great in it’s day. I first stayed here 20 years ago and the rooms were outdated then. And they are extremely outdated/worn/disgusting/not clean now.
We were a party of 6, we booked as a party of 6. The room we got had 3 plates and 3 forks, and 5 glasses. We only planned to eat breakfast in our room (toast) so I guess we could share plates, and use the fork to butter the toast but the toaster was broken. The mini fridge struggled to keep our water bottles slightly cool. The bathrooms are disgusting and the painted grout doesn’t cover the mold. Dull, dingy lighting, most likely so you can’t see all the disgust. As I mentioned a party of 6 but the room had 4 towels and 2 robes. Yes we were able to get more towels but some attention to detail on our booking would have been nice.
The pools are ok, also dated. The beds are doubles and uncomfortable.
The price for the room was a premium so if you choose to book here just know you are paying for the beautiful mountain views and the hot springs because the rooms are the worst.
As a comparison we paid the same price to stay in Revelstoke BC. (Same week- 3 days at each place) It was a brand new spacious two bedroom apartment with a fabulous view of the mountains. Next time I will trade the hot springs for a longer stay in Revelstoke.

We really enjoyed our stay. there was a lot for the kids to do. The room wasn't as clean as we would of hoped and the food was more expensive than what we were expecting. but over all it was a good stay!

Beautiful, clean room. Quiet setting. A/C was working. Access to meals on site. Mineral pools and cold plunge/sauna were a huge bonus.

I’m about to travel here in a few days. I’ve been calling and trying to reach the resort and nobody answers! I half expect to roll up and find it haunted by ghosts… can anyone tell me if they have bbq pits to use and if so where? Can anyone help me make a spa reservation? Lol. It’s funny how the reservation is online and no one is at the hotel. Maybe hotels are the new Airbnb? Do I have to bring my own toilet paper? Or my own water?
Plus, the smoke due to fires is building up. What’s the air quality like there right now? Hmmm

It was a good experience, my family enjoyed our stay and we love the pools. However, the keurig coffee maker is dirty, we did not use it. The oven is not working properly.

Amazing resort! Comfortable beds and super clean. We ate at the Bearspaw lbar and grille 3 nights in a row because the food and service were super fantastic!!!! We'll definitely be back😁

Nature around was amazing, the restaurants were great too.