Tsumugi

Hotels
8.9 (19 reviews)
Ashigrashimogun Hakonecho Gora 1322-23 , Hakone , jp

Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Soundproof rooms
Hot tub/Jacuzzi
Table tennis
Kid meals
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Lack of rice in meals

Categories

Cleanliness
8.65
No specific sentiment mentioned regarding cleanliness, assumed standard quality for this hotel tier.
Service
9.62
The staff were very warm and welcoming, enhancing overall experience.
Location
9.16
Conveniently located near cable car access for sightseeing.
Room Quality
8.61
Spacious rooms mentioned as a positive aspect.
Amenities
8.64
Onsen and other amenities positively noted, though basic.
Value for Money
8.29
Good experience overall, yet some aspects could improve value perception.
Food and Beverage
9.15
Highly praised meals, with a notable highlight being unique dining experiences.
Overall Experience
9.12
Guests enjoyed a memorable experience celebrating special occasions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:21

Property Description

Mountain Views and Serene Gardens
Indulge in breathtaking mountain views from your balcony and unwind in the tranquil gardens.

Relaxation at its Finest
Enjoy access to a sun terrace and a hot tub for the ultimate relaxation during your stay.

Wellness Oasis
Start your day with a fulfilling Asian breakfast and rejuvenate at the hotel's spa center.

To book your serene getaway at Tsumugi in Hakone, visit our website now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 19 reviews
Cleanliness: 8.65
Service: 9.62
Location: 9.16
Room Quality: 8.61
Amenities: 8.64
Value for Money: 8.29
Food and Beverage: 9.15
Overall Experience: 9.12
D
Dmitriy solo_traveller ae
10
2026-01-20 via Nuitee
A
AKIHIRO couple jp
10
2026-01-18 via Nuitee
S
Solveig solo_traveller fr
5
Pas de douche
Pros:

Le diner et le petit déjeuner était compris dans le prix de la chambre.

Cons:

L'hôtel interdisant l'accès aux bains publiques aux personnes tatouées, et n'ayant pas de douche dans la chambre, je n'ai pas pu me laver correctement.
Je trouve cela inadmissible en 2025.
Je ne suis pas une délinquante, je respecte les règles, mais là, c'est archaïque.

2026-01-10 via Nuitee
T
Tamura couple jp
10
ステキな旅行になりました
Pros:

スタッフの方が皆さん丁寧かつフレンドリーで過ごしやすかったです。
母の古希の祝いで利用させていただき、サービスやお祝いのお言葉をいただいて、とても嬉しかったです。
お食事も美味しく、温泉も原泉かけ流しで滞在中、何度でも堪能できてよかったです。

Cons:

2階建てでエレベーターがなかったことくらいです。

2025-12-29 via Nuitee
T
Takami Fujiwara solo_traveller jp
9
Pros:

食事も美味しく、フロントでコーヒーがいつでも飲めるのは良かった。
宿泊中はいつでも入浴できるのもいい。

Cons:

浴衣から少し生乾き臭がした。

2025-12-10 via Nuitee
J
Julien solo_traveller nl
10
Tsumugi, must go!
Pros:

Alles was geweldig. Van het personeel die zo vriendelijk waren tot de kamer die echt groot was en zowel dinner als ontbijt was voortreffelijk! Ook de onsen was heerlijk!

Ook heel dicht bij de kabelbaan zodat je lake ashi kan bezoeken of Gora in kan!

Ik zou hier zeker terugkomen!

2025-11-11 via Nuitee
Y
Yasukawa family_with_children jp
10
Pros:

白濁のお風呂がよかった。 
食事も美味しい頂きました。

Cons:

無し。

2025-10-06 via Nuitee
T
Tobias family
8
Pros:

Wer traditionelle japanische Kultur erleben will, ist hier genau richtig. Egal ob Badekultur in den nach Geschlechtern getrennten Räumlichkeiten inkl. heißer Quellen, das inklusive traditionelle Mehrgänge Menü sowohl zum Frühstück als auch Abendessen, oder auch die Gewohnheit, die Schuhe schon am Eingang auszuziehen - hier stimmt alles. Und das Personal ist Mega bemüht und Dank Translator App konnten wir sehr gut kommunizieren. Der Koch hat, nachedem wir am Check-Inn gesagt haben, dass ein Gast Veganer ist, innerhalb kurzer Zeit für alle Abende und Frühstück eas tolles, traditionell japanisches gezaubert. Auch, wenn wir erst mühsam erklären mussten, was vegan bedeutet🤗
Einzig wer gerne eine eigene Dusche auf dem Zimmer hätte, oder eine europäische Frühstücksvariante sucht, ist hier falsch.

2025-10-05 via Nuitee
F
Flakë couple at
7
2025-09-29 via Nuitee
H
HISAYO family_with_children jp
9
源泉掛け流しの温泉が最高!
Pros:

源泉掛け流しのお風呂がとにかく良かった。
硫黄の香りがして、部屋にいる時も温泉を感じられリラックス出来ました。コーヒーも自由に飲めて、食事も美味しかった。

Cons:

食事も美味しくて満足でしたが、白米も欲しかった。

2025-08-27 via Nuitee
C
Clara Maddalena family_with_children it
10
It has been a dream!
Pros:

It was me and my 18 year old son at the end of a beatiful 2 weeks tour in Japan. We wanted to experiment a Ryokan and it has been a really wonderful fully japanese experience. Thanks also to the warm welcome of the staff. They have been so nice, warm with us that we'll keep their memory back in Italy with us. The elegantly served dinner has been beautiful for the eyes and taste. It has been a ritual as well as breakfast and the staff gently was there for helping us understand each plate and how best to enyoj it. The onsen was nice and with a relaxing view on mountains and trees, especially the women one. I enjoyed a lot at night with lights turned off and a relaxing atmosphere. We were celebrating my son 18 birthday with this holiday that was my gift to him and the staff offered us a nice surprise at dinner: a special birthday sweet and fruit plate off the normal course! My son said he eat the best kiwi ever in his life!! And in the morning it eas so touching to talk to them and have them interested in our best experience of the place! We thank you again for the unexpected gift of bringing us to see M. Fujii: with you it has been all nicer!!! Would love to come back again. Clara and Nico

Cons:

Nothing. The room , the view and everything was beautiful!

2025-07-01 via Nuitee
K
Kris with friends au
9
Every meal was exquisitely presented and the beautiful staff explained each dish to us so patiently. We were picked up f
Pros:

The food and staff were a highlight for us.

2025-04-12 via Nuitee
V
Verified traveler
10
異次元の感動の料理に驚き
Pros:

今まで食べたことがないような料理が満載でした。味にうるさい妻も大変喜んでました。掃除もきれいに行き届いてました。夏ですと、大文字の山焼きがきれいに見えるそうです。

2025-02-03 via Nuitee
T
Tpt with friends ch
9
Great place to stay in Hakone
Pros:

The staff was very friendly and helpful, the dinner/breakfast was sumptutous, beautifully arranged on the plate and delicious, the facility (incl. Onsen) was clean, simple, but in good style. In summary, we enjoyed our stay very much.

Cons:

The changing room (bathroom) was not heated and a little cold.

2024-12-22 via Nuitee
V
Vanessa young couple sg
10
The stay was made memorable by the service of the staff. Thank you!
Pros:

The property was really clean and staff were extremely helpful and friendly.

2024-10-20 via Nuitee
みき
8
Pros:

温泉は気持ちよかったです

2024-09-16 via Nuitee
V
Verified traveler
8
つむぎ
Pros:

周りの環境もスタッフもいい感じでした。

2019-05-08 via Nuitee
V
Verified traveler
8
Pros:

アットホームで温かい旅館。

2019-01-03 via Nuitee
H
hana
8
Pros:

見晴らしの良いお宿でした。従業員の方も丁寧でアットホームな感じが好感を持てました。お部屋も広々としており快適でした。お風呂は源泉掛け流しという事で少し熱めで気持ちよかったです。作りは全体的に簡素で露天風呂があったらな、という感じでした。ハイシーズンとは言え、素泊まりにしてはちょっと高かったかなという感想です。

2018-11-13 via Nuitee