Staybridge Suites - Johnson City by IHG

Hotels
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Staybridge Suites
8.8 (314 reviews)
10 Mark Twain Court , Johnson City , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Heated pool
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Service
Comfortable Rooms
Cons:
High Prices
Housekeeping Issues
Cleanliness Complaints

Categories

Cleanliness
8.01
Multiple complaints about dirt and unclean items such as hair in the sink and dust.
Service
9.48
Friendly and helpful staff noted; however, serious issues with housekeeping were reported.
Location
9.52
Convenient location close to events and family; positive mentions about its centrality.
Room Quality
8.97
Rooms are spacious and comfortable with good facilities but had issues with housekeeping.
Amenities
8.5
Amenities are good but some were missing; suggested improvements needed such as water fountains.
Value for Money
7.96
Many comments on increasing prices leading to concerns about value.
Food and Beverage
9.01
Breakfast was noted as fantastic, but some complaints about specific food items.
Overall Experience
8.98
Overall enjoyable stay but with some significant issues affecting experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:29

Property Description

Convenient Location
Staybridge Suites - Johnson City, an IHG Hotel, is ideally situated in Johnson City, offering easy access to popular attractions like Tweetsie Trail, George L. Carter Railroad Museum, Tipton-Haynes Historic Site, and Hands On! Discovery Center.

Modern Amenities
Enjoy a comfortable stay with free WiFi and complimentary private parking during your visit to Johnson City.

Travel-Friendly
With Tri-Cities Regional Airport just 17 km away and Bristol Motor Speedway a short distance from the hotel, Staybridge Suites ensures a convenient and enjoyable experience for all guests.

Book your stay at Staybridge Suites - Johnson City today and make the most of your visit to this vibrant city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 314 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.97
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
B
Benjamin • solo_traveller • us
9
2026-05-02 • via Nuitee
E
Este • family_with_children • us
10
2026-04-27 • via Nuitee
L
Lisa • extended_group • us
10
2026-04-20 • via Nuitee
S
Sara • extended_group • us
9
2026-03-28 • via Nuitee
A
Alan • family_with_children • us
1
Don’t book here.
Pros:

Didn’t stay.

Cons:

Came on Valentine’s Day well after check-in time and they said the room was not ready. They said they were understaffed with one person to clean all the rooms and it was not clean. We said we needed to go to another hotel. Manager claimed she would refund us, but it’s 5 weeks later and no refund and no response to messages. Out over 300 bucks and didn’t even stay there. Bad management, understaffed and unprofessional.

2026-03-22 • via Nuitee
S
SHERRY • family_with_children • us
10
Awesome place to stay
Pros:

Awesome

Cons:

Fountain drink machine in breakfast area wasnt accessible.

2026-03-15 • via Nuitee
S
Sherrie • couple • us
10
Our stay was very nice and quiet. The room was what we expected and very clean
Pros:

Check in staff was very professional and friendly.
Easy checking in and out
The room was spacious as well as the bathroom.
The sheets were clean and fresh smelling and plenty of towels
The room was very clean. House keeping does an amazing job!
I would recommend this hotel and would stay there again.

Cons:

The only thing, inside the bath tub when wet was very slippery trying to step out, however there are plenty of holding bars inside to hold onto.

2026-03-15 • via Nuitee
T
Thomas • couple • us
10
Outstanding!
Pros:

Very clean, courteous staff, and great breakfast selection!

Cons:

Nothing!

2026-03-05 • via Nuitee
N
NATASHA • family_with_children • us
7
Pros:

Property was clean, bed was comfortable, never got breakfast was always cleaned out by other guest taking 10 plates back to their rooms so, I guess that means it was good.

Cons:

They don't attempt to clean the parking lot of snow so you can park or even get to the property. Maybe I was expecting too much, but having to park down the street instead of being able to park in the hotel parking lot is a problem. Need to fix the elevator, it shakes bad when going up. Staff really don't care if you have issues in the room.

2026-03-03 • via Nuitee
T
Tara • couple • us
10
Very comfortable and breakfast was good
Pros:

Very convenient to everything

Cons:

Nothing

2026-03-01 • via Nuitee
B
Brodin • family_with_children • us
10
Pros:

Big cozy great place

Cons:

Nothing was wrong great place

2026-02-28 • via Nuitee
C
Clarry14 • family_with_children • us
8
2026-01-30 • via Nuitee
M
Madeline • couple • us
10
Extremely clean and comfortable, the staff was very friendly and helpful. We will continue staying here when visiting th
Pros:

The property was clean and well maintained. Extremely comfortable and quiet. We were very impressed with the amenities, the breakfast, and how spacious the room was.

Cons:

N/A

2026-01-23 • via Nuitee
L
Larry • couple • us
3
This time it wasn't very good.
Pros:

The breakfast is always good.

Cons:

When we checked in, shower soap dispenser empty, garbage disposal jammed up, kitchenette sink drain backing up, bathroom sink drain stopper wouldn't open. Reported problems to front desk, never was corrected during our stay. Saturday morning, woman who makes breakfast didn't show up for work, consequently no breakfast. Woman on duty at the time had the attitude of a bent trash can. All our previous stays have always been good, This one sucked.

2026-01-20 • via Nuitee
L
Linda • couple • us
10
Great Stay
Pros:

N/A

2026-01-19 • via Nuitee
E
EVANDRO • extended_group • br
8
Pros:

Good

Cons:

Not comments.

2026-01-15 • via Nuitee
P
Peter • couple • us
7
Cons:

the heater was noisey

2025-12-03 • via Nuitee
C
Cielito • family_with_children • us
10
Pros:

Location

Cons:

There was hair in the bathroom sink. Dust on the tissue cover that was cleaned at least a a month for that much dust. There was a dirty knife in the dishwasher.

2025-11-18 • via Nuitee
A
Adrijana • family_with_children • us
8
Pros:

The place was nice and clean. Loved the products in the bathroom. The breakfast was fantastic.

Cons:

The proce was very high.

2025-11-15 • via Nuitee
D
Donna • solo_traveller • us
10
Short Trip
Pros:

I would live there in room 411 forever. Love that place it's my getaway right here at home. Thanks guys

2025-11-08 • via Nuitee