Maxwell Reserve Singapore, Autograph Collection

Hotels
Autograph Collection
8.6 (437 reviews)
2 Cook Street , Singapore , sg

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Unique design
Cons:
Small rooms
Dampness in room
Construction noise

Categories

Cleanliness
7.56
Some reviews mention high cleanliness standards, but the dampness in rooms and construction noise affect overall perception.
Service
9.53
Overall positive feedback about staff friendliness and service, although some mentioned rudeness among staff.
Location
9.57
Multiple reviews highlight the excellent location near metro stations and local attractions.
Room Quality
8.02
Reviews indicate varying experiences with room size, some being small and lacking basic amenities.
Amenities
8.55
Unique design and bar mentioned positively, but the absence of certain facilities like elevators affects this rating.
Value for Money
8.51
Many feel it’s not worth the price at 5-star standards, but the boutique vibe is appreciated.
Food and Beverage
8.56
Breakfast praised, though some feel it could be more abundant despite good quality.
Overall Experience
8.53
The hotel provides a unique experience with charm, despite flaws noted in rooms and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 21:45

Property Description

Boutique Heritage Charm

Luxurious Accommodations: Indulge in tastefully decorated rooms and suites with original artworks and premium amenities.

Dining Variety: Enjoy a culinary journey with 5 dining options including a plant-based cafe, a cocktail bar, and more.

Convenient Facilities: Stay active in the gym, relax by the lap pool, and make use of 24-hour services for a seamless stay.

Experience the charm of Maxwell Reserve in the heart of Chinatown. Book now for an unforgettable stay!

Important information:

Construction work is currently ongoing adjacent to our hotel. The hotel facilities, along with our restaurants and bars remain fully operational during this time. While we strive to minimize any inconvenience caused, please be aware that some rooms may experience some disturbance during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.6
Based on 437 reviews
Cleanliness: 7.56
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
N
Nicole Ralph couple au
8
Lovely hotel, I would stay here again.
Pros:

Loved the location. Siting on the Maxwell MRT line, perfect to travel all over and get to all the attractions. Breakfast options very adequate and to a great standard. Very clean hotel.

Cons:

Unfortunately the room was a little too small for the two of us. However, this was totally overlooked as we did not spend alot of time in our room!

2026-08-09 via Nuitee
B
Bourdon couple fr
8
Un voyage dans le temps
Pros:

L'accueil par l'officier sikh et le décor colonial très British sont exceptionnels, du jamais vu. Le dîner est également un très grand moment (cher également mais cela vaut le coup). Très bon petit déjeuner. Ne pas y aller pour la piscine mais pour une atmosphère incomparable. Chinatown (où est l'hôtel) est un quartier très agréable.

Cons:

Très bien à la réception mais le service en salle est quelquefois lent et aléatoire. La chambre était petite mais ce ne doit pas être le cas de toutes (donc peut-être à vérifier avant de réserver).

2026-08-08 via Nuitee
H
Helen solo_traveller au
10
Pros:

Beautiful warm historical decor, friendly and helpful staff with delicious food included for breakfast. Shout out to Randy !

Cons:

I feel the lovely pool area is a bit under utilised. Perhaps a shade sail would mean we could swim without getting directly scorched

2026-08-05 via Nuitee
B
Brian solo_traveller au
9
Stayed for a few days, which we considered just about the right juration. If you enjoy a sample of what the old colonial
Pros:

Spotless, the staff are very proud of the hotel and this is reflected in the service they provide.

Cons:

Confused finding where all the seperate room lights operated from. 3 days and still not mastered. But don’t take this as a negative, we should have asked for assistance.

2026-08-03 via Nuitee
S
Simon solo_traveller au
8
A really eclectic and unique accomodation
Pros:

Great staff, good heritage location and good soundproofing and a great colonial feel to the property . Breakfast was nice but the bacon needed less cooking !!

Cons:

Room was quite tight and building works next door didnt help create a light and airy atmosphere.

2026-08-03 via Nuitee
Y
Y9332DQalexm Solo travel London, England
8
Lovely hotel but building site next door
Pros:

The location of Maxwell is unbeaten - it is close to the MRT and in the heart of Chinatown. My room was immaculate and the inside of the hotel is stunning. Breakfast needs some work. The portions are very small (pictures) and the staff were a little rude and rushing me through my meal. I got it included in the room but if it’s an add-on, skip it and go to a hawker centre instead - there’s one a 2 min walk away. My room wasn’t accessible by lift so if you have mobility issues, make sure you let the hotel know!

Apart from at breakfast, staff were super helpful, especially at the front desk, and I always felt like a valued guest. My flight back to London was at 11pm (checkout at 11am), and they gave me a shower room to use before I went to the airport which was great.

While outside of the hotel’s control, there is unfortunately a massive building site next door which blocks any views and means there is loud drilling, alarms, and shouting early in the morning, so avoid if that’s an issue for you.

2026-07-31 via Tripadvisor
M
matjastim2 Solo travel Livermore, Tri-Valley, California
10
Would stay here again…
Pros:

Great location, nice staff, interesting decor theme, & enjoyed the meals. Also loved the Korean restaurant across the entrance & the proximity to Chinatown & the subway.

Rooms are a bit small and bath was small as well, but still good for what I needed. Would stay here again.

2026-07-29 via Tripadvisor
B
Brinkleybuddy Couples Bremerton, Washington
10
Enjoyed the hospitality and hotel!
Pros:

Very charming hotel among the old shop houses in Singapore. The service was excellent from the moment we arrived. Our room was lovely and had everything we needed. Because of our Bonvoy membership and room selection, we had access to the Lounge where you receive complimentary breakfast, daytime snacks and tea and evening snacks and cocktails. It was a lovely service we truly enjoyed.
The hotel location is excellent as you can reach the MRT station quickly, the hawkers stands are close as is Chinatown.
Overall a wonderful stay!

2026-07-25 via Tripadvisor
T
Torsten couple de
10
Sehr schöner Aufenthalt
Pros:

Sehr schönes Hotel enorm freundliches Personal schöne Zimmer

Cons:

Nichts

2026-07-25 via Nuitee
H
Hayder extended_group us
9
Pros:

The staff were very kind. We liked the included breakfast. Close to china town and not to long walking distance from river walk and other attractions. I recommend it.

Cons:

The room and shower were little on the smaller size, but not terribly small

2026-07-19 via Nuitee
S
Sarah family_with_children au
9
Would recommend and would return!
Pros:

The style of the hotel is beautiful, and the location is excellent across the road from Maxwell hawker center.
And Maxwell MRT. We had a 2 bed room for 2A 1C and it was a spacious beautiful room and bathroom, very strong hair dryer, good amenities. Electric plugs and USB outlets above both beds. Very dark black out blinds, comfortable bed and pillows and aircon. Very easy to sleep and lovely mood lighting during day.
The complimentary evening drinks and canapés were great, ditto arvo tea sandwiches. You sit in a stunning library surrounded by amazing selection of books. Staff were all friendly and helpful. Pool and gym good as well. Breakfast was continental à la carte and passable.

Cons:

Unfortunately the worst thing was the coffee on site. To the point where I could no longer drink it. I had an iced one instead one morning and it was bearable. You are located near a HEAP of excellent coffee though- Five Oars, Pacto by Parchmen, ECHO and Kyuukei coffee, acoustics and barista art, it’s just a shame it could not be excellent like the rest of hotel.

2026-07-15 via Nuitee
A
Angela couple au
10
Nice place to stay for a few nights in Singapore.
Pros:

Beautiful place in great location. Excellent breakfast, friendly and helpful staff.

2026-07-13 via Nuitee
M
MartinFoerster Solo travel
10
Colonial refuge in a busy city
Pros:

Luscious hotel in colonial style, super friendly manager and receptionists, pretty room, comfy bed, noise-blocking windows, effective aircon. Everything perfect

2026-07-12 via Tripadvisor
D
Darren solo_traveller au
10
2026-07-12 via Nuitee
T
Thomas solo_traveller au
9
Great stay in a great location.
Pros:

I liked the location, the decor and the exec lounge facilities.

Cons:

My room was on level four and the lift only went to level three. Not easy to carry a heavy suitcase up and down a floor.
The dehumidifier unit outside my room filled up during the night and beeped constantly during the night which was annoying.

2026-07-11 via Nuitee
T
Tristan family_with_children au
8
Recommended!
Pros:

Great location, helpful staff, beautiful decor.

2026-07-11 via Nuitee
A
anilk1958 Family Hyderabad, Hyderabad District, Telangana
10
Value for miney
Pros:

Boutique hotel situated in the China town plenty of options for foodies to explore local cuisine in the vicinity of this hotel
Rooms are small ideally for a couple of breakfast is decent

2026-07-02 via Tripadvisor
R
Rita couple it
10
2026-06-27 via Nuitee
R
Road46679608517 Couples
8
Old school decor, preserved structure.
Pros:

My wife and I stayed here one night. The hotel is a throwback of the era of old school travelling. The decor is wonderfully done with memorabilia of the earlier era.
Service staff were excellent, and I like to highlight Justin from the executive lounge/restaurant area as well as Ariana from the front desk. These two provided me with excellent guidance and service.
If there is a complain that I have, it's the room lighting. I think that it's a tad dim for me. Would have love it if there are ceiling lights in my room.

2026-06-26 via Tripadvisor
M
M75A Business Singapore
10
*Home away from Home*
Pros:

I’ve stayed at Maxwell Reserve multiple times now, and each stay has been better than the last. What makes this hotel truly special isn’t just the property — it’s the people.

From the moment I arrived, the *concierge team Mr Randy & Mr Simar* made me feel like a VIP. They anticipated every need, handled requests with zero fuss, and gave recommendations that were always spot on. Their warmth and efficiency set the tone for the whole stay.

*Reception - Ms Arina & Mr Adam* were just as welcoming. Check-in and check-out were seamless, but more importantly, they remembered me and made every interaction feel personal. It’s rare to find that level of genuine hospitality.

The *Members Lounge* was the highlight of my daily routine. *Mr Omar & Ms Putri* looked after breakfast and evening snacks every single day. Coffee was ready before I asked, and they always made time for a friendly chat. Their attention to detail and care made me feel like family, not just a guest.

Maxwell Reserve has my loyalty because of Randy, Simar, Arina, Adam, Omar, and Putri. Thank you for the fabulous service and super VIP treatment that made every stay so comfortable. I can’t wait to be back.

The reception and concierge team recommended me the Maxwell food center which is just 5 minutes walk away.
The ultimate local food heaven”*
Maxwell Food Centre is where you go when you want ALL the best local food in one place. Hainanese Chicken Rice at Tian, BBQ stingray, laksa, satay, oyster omelette, carrot cake… it’s all here and it’s the real deal.

2026-06-25 via Tripadvisor