Maxwell Reserve Singapore, Autograph Collection

Hotels
•
Autograph Collection
8.6 (416 reviews)
2 Cook Street , Singapore , sg

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Unique design
Cons:
Small rooms
Dampness in room
Construction noise

Categories

Cleanliness
7.56
Some reviews mention high cleanliness standards, but the dampness in rooms and construction noise affect overall perception.
Service
9.53
Overall positive feedback about staff friendliness and service, although some mentioned rudeness among staff.
Location
9.57
Multiple reviews highlight the excellent location near metro stations and local attractions.
Room Quality
8.02
Reviews indicate varying experiences with room size, some being small and lacking basic amenities.
Amenities
8.55
Unique design and bar mentioned positively, but the absence of certain facilities like elevators affects this rating.
Value for Money
8.51
Many feel it’s not worth the price at 5-star standards, but the boutique vibe is appreciated.
Food and Beverage
8.56
Breakfast praised, though some feel it could be more abundant despite good quality.
Overall Experience
8.53
The hotel provides a unique experience with charm, despite flaws noted in rooms and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 21:45

Property Description

Boutique Heritage Charm

Luxurious Accommodations: Indulge in tastefully decorated rooms and suites with original artworks and premium amenities.

Dining Variety: Enjoy a culinary journey with 5 dining options including a plant-based cafe, a cocktail bar, and more.

Convenient Facilities: Stay active in the gym, relax by the lap pool, and make use of 24-hour services for a seamless stay.

Experience the charm of Maxwell Reserve in the heart of Chinatown. Book now for an unforgettable stay!

Important information:

Construction work is currently ongoing adjacent to our hotel. The hotel facilities, along with our restaurants and bars remain fully operational during this time. While we strive to minimize any inconvenience caused, please be aware that some rooms may experience some disturbance during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 416 reviews
Cleanliness: 7.56
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
T
Torsten • couple • de
10
Sehr schöner Aufenthalt
Pros:

Sehr schönes Hotel enorm freundliches Personal schöne Zimmer

Cons:

Nichts

2026-07-25 • via Nuitee
H
Hayder • extended_group • us
9
Pros:

The staff were very kind. We liked the included breakfast. Close to china town and not to long walking distance from river walk and other attractions. I recommend it.

Cons:

The room and shower were little on the smaller size, but not terribly small

2026-07-19 • via Nuitee
S
Sarah • family_with_children • au
9
Would recommend and would return!
Pros:

The style of the hotel is beautiful, and the location is excellent across the road from Maxwell hawker center.
And Maxwell MRT. We had a 2 bed room for 2A 1C and it was a spacious beautiful room and bathroom, very strong hair dryer, good amenities. Electric plugs and USB outlets above both beds. Very dark black out blinds, comfortable bed and pillows and aircon. Very easy to sleep and lovely mood lighting during day.
The complimentary evening drinks and canapés were great, ditto arvo tea sandwiches. You sit in a stunning library surrounded by amazing selection of books. Staff were all friendly and helpful. Pool and gym good as well. Breakfast was continental à la carte and passable.

Cons:

Unfortunately the worst thing was the coffee on site. To the point where I could no longer drink it. I had an iced one instead one morning and it was bearable. You are located near a HEAP of excellent coffee though- Five Oars, Pacto by Parchmen, ECHO and Kyuukei coffee, acoustics and barista art, it’s just a shame it could not be excellent like the rest of hotel.

2026-07-15 • via Nuitee
A
Angela • couple • au
10
Nice place to stay for a few nights in Singapore.
Pros:

Beautiful place in great location. Excellent breakfast, friendly and helpful staff.

2026-07-13 • via Nuitee
M
MartinFoerster • Solo travel
10
Colonial refuge in a busy city
Pros:

Luscious hotel in colonial style, super friendly manager and receptionists, pretty room, comfy bed, noise-blocking windows, effective aircon. Everything perfect

2026-07-12 • via Tripadvisor
D
Darren • solo_traveller • au
10
2026-07-12 • via Nuitee
T
Tristan • family_with_children • au
8
Recommended!
Pros:

Great location, helpful staff, beautiful decor.

2026-07-11 • via Nuitee
T
Thomas • solo_traveller • au
9
Great stay in a great location.
Pros:

I liked the location, the decor and the exec lounge facilities.

Cons:

My room was on level four and the lift only went to level three. Not easy to carry a heavy suitcase up and down a floor.
The dehumidifier unit outside my room filled up during the night and beeped constantly during the night which was annoying.

2026-07-11 • via Nuitee
A
anilk1958 • Family • Hyderabad, Hyderabad District, Telangana
10
Value for miney
Pros:

Boutique hotel situated in the China town plenty of options for foodies to explore local cuisine in the vicinity of this hotel
Rooms are small ideally for a couple of breakfast is decent

2026-07-02 • via Tripadvisor
R
Rita • couple • it
10
2026-06-27 • via Nuitee
R
Road46679608517 • Couples
8
Old school decor, preserved structure.
Pros:

My wife and I stayed here one night. The hotel is a throwback of the era of old school travelling. The decor is wonderfully done with memorabilia of the earlier era.
Service staff were excellent, and I like to highlight Justin from the executive lounge/restaurant area as well as Ariana from the front desk. These two provided me with excellent guidance and service.
If there is a complain that I have, it's the room lighting. I think that it's a tad dim for me. Would have love it if there are ceiling lights in my room.

2026-06-26 • via Tripadvisor
M
M75A • Business • Singapore
10
*Home away from Home*
Pros:

I’ve stayed at Maxwell Reserve multiple times now, and each stay has been better than the last. What makes this hotel truly special isn’t just the property — it’s the people.

From the moment I arrived, the *concierge team Mr Randy & Mr Simar* made me feel like a VIP. They anticipated every need, handled requests with zero fuss, and gave recommendations that were always spot on. Their warmth and efficiency set the tone for the whole stay.

*Reception - Ms Arina & Mr Adam* were just as welcoming. Check-in and check-out were seamless, but more importantly, they remembered me and made every interaction feel personal. It’s rare to find that level of genuine hospitality.

The *Members Lounge* was the highlight of my daily routine. *Mr Omar & Ms Putri* looked after breakfast and evening snacks every single day. Coffee was ready before I asked, and they always made time for a friendly chat. Their attention to detail and care made me feel like family, not just a guest.

Maxwell Reserve has my loyalty because of Randy, Simar, Arina, Adam, Omar, and Putri. Thank you for the fabulous service and super VIP treatment that made every stay so comfortable. I can’t wait to be back.

The reception and concierge team recommended me the Maxwell food center which is just 5 minutes walk away.
The ultimate local food heaven”*
Maxwell Food Centre is where you go when you want ALL the best local food in one place. Hainanese Chicken Rice at Tian, BBQ stingray, laksa, satay, oyster omelette, carrot cake… it’s all here and it’s the real deal.

2026-06-25 • via Tripadvisor
J
Jeff • solo_traveller • au
5
Yeah it's a hotel
Pros:

The location was ok for the mrt and the facilities are well maintained. The shower was a reasonable size with good hot water and water pressure.
The bed was comfortable.

Cons:

The room and bathroom overall were small.
The free breakfast choices were limited and the coffee was awful.
The main photo is extremely misleading as there is no greenery within cooee and the neighbouring building is a multistory construction site that starts early.

2026-06-24 • via Nuitee
D
Des • solo_traveller • au
9
Excellent stay and excellent customer service
Pros:

Boutique feel about the hotel and close to everything

Cons:

Building site next door

2026-06-21 • via Nuitee
V
varsha3108 • Family
10
lunch at shikar
Pros:

good food and good service by Jamie and team!

2026-06-14 • via Tripadvisor
M
Meander62914703060 • Friends getaway • Illawong, Sutherland Shire, Greater Sydney, New South Wales
10
Highly Recommended
Pros:

We had a wonderful 2-nights at Maxwell Reserve Hotel and were not disappointed. The staff were wonderful, particularly Randy at reception and Simar at the door. We were always greeted by name and made our stay particularly special.

2026-06-11 • via Tripadvisor
M
Marzena • couple • pl
9
Bardzo udany wyjazd
Pros:

Klimat obiektu, obsługa, uprzejmość

Cons:

Wolałabym śniadania w formie bufetu

2026-06-11 • via Nuitee
B
Blair • couple • nz
9
2026-06-07 • via Nuitee
I
Ian • solo_traveller • au
5
2026-06-03 • via Nuitee
D
Deborah • couple • au
10
An amazing beautiful property with friendly staff and fabulous service
Pros:

The heritage property with history is extremely comfortable, beautiful and the halls are full of museum worthy items

Cons:

Cost and sophisticated

2026-06-01 • via Nuitee