Maxwell Reserve Singapore, Autograph Collection

Rooms were beautifully decorated to the unique period of design but a little small

Often needed to wait quite a while for service. They were really excellent when they arrived, just hard to get them sometimes. Not sure if not enough staff on?.? Also construction next door was often loud. Not the hotel’s fault though.

Room cramped for space and no view out at all

Chairs were picked for looks, not comfortable. First room we were given had a hugh mini bar, no shelves or drawers. Luggage rack to small to hold even a carry on. Was given a different room on street level that had draws and shelves. Curtains had to kept shut. Room need higher wattage light bulbs.

Building site next to my room, very dark and work started at 9 am and no mention when booking.
Rude, slow and unhelpful staff.
Room too small for 2 people.
Breakfast was mean and poor quality
Tired looking interior, worn out chairs.

Очень маленький и темный номер, абсолютно некуда пристроить чемоданы

Opportunities for consideration, the hanging space was extremely limited and I was unable to hang dresses in the wardrobe due to the length of the rail and ironing board etc. A couple of wall hooks would easily rectify the issue.
The pillar in the middle of the room and the location of the bed made it extremely difficult to get in and out of bed.
Some creamer in the room would be nice to have with the tea and coffee supplies.
The carpet in the downstairs room corridor is a trip hazard as it is worn and protrudes upwards.

Not being a club member, breakfast was an add-on and the ordering process just a tad confusing. I'm not quite sure about the selection of local photographs in my room's toilet - seemed like I was being judged by some random instagram celebrity lol

Mucho olor a humedad en el lugar y la limpieza de la habitación se realizaba muy tarde en el día!

This hotel is a carefully staged illusion — a property that persistently pretends to be something it is not.

The rooms are oppressively small and impractically arranged. There is virtually no space to unpack, even if you are traveling with nothing more than a modest backpack. Room 207, in particular, is positioned directly beside the elevator shaft; every ascent or descent sends a tremor through the bed frame. While the hotel boasts multiple lifts, other guests have reported additional disturbances — a cursory glance at recent reviews will confirm this pattern. The view from the window is equally dispiriting: exposed pipes and flaking walls replace any notion of comfort or aesthetic consideration. The rooftop pool resembles a university dormitory facility — wholly out of character with the hotel’s branding and hardly conducive to relaxation.

Immediately adjacent to the property, an extensive construction site operates at full scale. Heavy machinery runs incessantly; the building vibrates; fine dust permeates the air. The project is scheduled to continue until 2028, making any expectation of tranquility unrealistic for the foreseeable future.

Guest amenities are of strikingly poor quality. The bottled water induced nausea. The slippers are made of abrasive plastic that bites into the skin. The toiletries are sticky and unpleasant, and even the toothpaste tastes aggressively synthetic. A persistent, offensive odor emanates from the toilet. The furniture is fabricated from low-grade particle board rather than solid wood, further underscoring the disparity between presentation and reality.

As for the dining experience: portions are calculatedly meager, ensuring no guest leaves satisfied. Considering the food is excessively greasy and devoid of flavor, the miniature servings may be a small mercy. In any case, one should not expect a nourishing or substantial breakfast.

In summary, the hotel’s aesthetic promises far more than it delivers.

Very small & dark room. No natural light because of window covered by awning from building work next door which was noisy.(started at 7.30 am). Breakfast disorganised- juice & hot drinks not delivered until after main food items. Had to ask for milk for my tea and also butter/jam with my croissant.