Maxwell Reserve Singapore, Autograph Collection

Hotels
Autograph Collection
8.6 (322 reviews)
2 Cook Street , Singapore , sg

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Unique design
Cons:
Small rooms
Dampness in room
Construction noise

Categories

Cleanliness
7.56
Some reviews mention high cleanliness standards, but the dampness in rooms and construction noise affect overall perception.
Service
9.53
Overall positive feedback about staff friendliness and service, although some mentioned rudeness among staff.
Location
9.57
Multiple reviews highlight the excellent location near metro stations and local attractions.
Room Quality
8.02
Reviews indicate varying experiences with room size, some being small and lacking basic amenities.
Amenities
8.55
Unique design and bar mentioned positively, but the absence of certain facilities like elevators affects this rating.
Value for Money
8.51
Many feel it’s not worth the price at 5-star standards, but the boutique vibe is appreciated.
Food and Beverage
8.56
Breakfast praised, though some feel it could be more abundant despite good quality.
Overall Experience
8.53
The hotel provides a unique experience with charm, despite flaws noted in rooms and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 21:45

Property Description

Boutique Heritage Charm

Luxurious Accommodations: Indulge in tastefully decorated rooms and suites with original artworks and premium amenities.

Dining Variety: Enjoy a culinary journey with 5 dining options including a plant-based cafe, a cocktail bar, and more.

Convenient Facilities: Stay active in the gym, relax by the lap pool, and make use of 24-hour services for a seamless stay.

Experience the charm of Maxwell Reserve in the heart of Chinatown. Book now for an unforgettable stay!

Important information:

Construction work is currently ongoing adjacent to our hotel. The hotel facilities, along with our restaurants and bars remain fully operational during this time. While we strive to minimize any inconvenience caused, please be aware that some rooms may experience some disturbance during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 322 reviews
Cleanliness: 7.56
Service: 9.53
Location: 9.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
D
David couple au
10
Will be returning to Maxwell’s again..!
Pros:

Beautiful historical hotel, fascinating dining area-cum library, staff attentive and amenities fantastic.

Cons:

Construction next door a noise issue

2026-02-13 via Nuitee
L
Louise family_with_children gb
8
A very comfortable stay
Pros:

Excellent location in a beautiful building. The staff were always incredibly welcoming and attentive and we enjoyed a delicious breakfast daily. Very comfortable , I wouldn't hesitate to stay here again!

Cons:

The tiniest detail, but I think it would be beneficial to have an extra fork for breakfast as often the starters and main course would arrive at the same time; due to not wanting the hot food to go cold, the fruit / pasties would be left until the end but by which point, the fork may be dirty with egg etc. Adding milk / creamers to the room to enjoy with tea and coffee would also be beneficial.

2026-02-13 via Nuitee
S
Satu Koo couple fi
9
Suositeltava majoitus Singaporessa.
Pros:

Oikein hyvä hotelli. Tässä hotellissa oli sellaista siirtomaatunnelmaa ja historiaa, joka oli jo nähtävyys itsessään meille. Aamiainen oli herkullinen. Hotelli oli lähellä MRT asemaa ja heti hotellin ulkopuolella jo oli katseltavaa. Vain tie välissä Maxwellin Hawker Centeriin.

2026-02-12 via Nuitee
R
Ruth couple gb
9
2026-02-08 via Nuitee
L
Liz couple gb
7
Lovely stay, lovely staff. Room cramped
Pros:

Breakfast very good

Cons:

Room small. Nowhere to put any clothes. Small wardrobe full with ironing board and bathrobes.
Nowhere else to put them!

2026-01-28 via Nuitee
J
John couple au
9
An interesting hotel in a great location.
Pros:

Great location close to Chinatown, MRT station and Maxwell Road Hawker center. Friendly staff and a number of good food options in the hotel and within easy reach. Hotel decor was excellent and we appreciated the historical themes. In room Nespresso.

Cons:

Room was small and has the potential to feel cramped especially for longer stays. Little in room storage. Adjacent noisy building works although this will eventually cease.

2026-01-28 via Nuitee
E
Ewen couple gb
6
Not the best...
Pros:

A beautifully appointed historic building with interesting artifacts and history on display.

Cons:

One side of the property is badly affected by the huge construction site bang up against it which was not mentioned on Booking.com and has been clearly been going on for some time. This resulted in the curtains being closed 24/7 in the main restaurant which was not pleasant and absolutely no daylight in the rooms facing it.
The Club Room is a sectioned area of the restaurant with a rather disappointing afternoon menu and chaotic service.

2026-01-28 via Nuitee
S
Shahrul Niza couple my
9
2026-01-27 via Nuitee
K
Karen couple gb
9
On the whole, the building work did not detract from our stay. We would definitely visit Singapore again.
Pros:

The hotel is unique and ideally placed for visiting China Town and the Botanical Gardens.
The staff are very knowledgeable and helpful.

Cons:

Unfortunately during our three night stay, two of those nights were marred by very loud music coming from a rooftop bar opposite the hotel which continued until 2:30am.
Currently there is some building work adjacent to the hotel 8:00am - 10:00pm, Monday - Saturday.

2026-01-27 via Nuitee
J
John M. Page couple au
10
Excellent location, friendly and professional staff, nice room; a great stay.
Pros:

Great location…five minute walk to train station and the Maxwell Hawker stalls for food. Ten minutes to Chinatown. Breakfast was included and was fabulous. Coffee was the best. Our room although a little small was lovely and the bed was so comfortable. A great and memorable stay.

2026-01-26 via Nuitee
J
Jean couple gb
10
One of the best !!
Pros:

Beautiful hotel with amazing history behind it x

Cons:

Nothing

2026-01-24 via Nuitee
R
Reimar family_with_children dk
7
2026-01-23 via Nuitee
D
Dirk solo_traveller de
10
Extraordinary juwel of hospitality
Pros:

Historic place, free lounge access with delicious snacks and drinks over the day

Cons:

Pool area isn’t very nice.

2026-01-22 via Nuitee
N
NIKOLAI couple ru
1
Никогда в жизни не останавливайтесь тут. Это Сингапур, а не Сомали! Позор Autograph
Pros:

Это худший отель, в котором я был за последние 100 отелей.

Cons:

Персонал работает плохо, номера отвратительные. Нас заселили в номер без окна (см фото). Интернет не работал долгое время. Завтрак очень странный. Душ вообще с туалетом 2 м2 и ничего не сделать

Мебель разваливается
Вся вентиляция грязная

Это не отель Autograph collection
Это страшный обман

2026-01-20 via Nuitee
J
Joy couple sg
10
2026-01-19 via Nuitee
J
Jonathan couple es
8
Lovey boutique hotel in a good location. All staff we polite, friendly and helpful. Pool area needs bringing up to stand
Pros:

Very charismatic and interesting decoration. Helpful, friendly staff. Room very nice albeit a little snug. Good location.

Cons:

Pool area tired and not really a pleasant place to relax.

2026-01-19 via Nuitee
F
Frankie couple it
4
Lasciatevi perdere gli autografi, abbassate le vostre pretese...
Cons:

Aside from the noise from the construction of the building next door, which blocks the view and a large portion of the rooms, it's a hotel with no light, no windows, almost ridiculous rooms (if you have two suitcases, you have to put one in the bathroom or you can't move) with no windows, and bathrooms with no windows. But the unthinkable thing is the temperature inside the hotel. Everyone coughs, everyone is cold (including the staff), but no one does anything. What's the point? What's the point if it's 25°C outside and raining? Maybe to store jam? At those prices, it's unacceptable...

2026-01-14 via Nuitee
K
Klaus couple dk
10
Indfriede vores høje forventninger
Pros:

Super dejligt hotel i autentisk kolonistil. Imødekommende personale og god beliggenhed lige op ad China Town og et lokalt Streetfood marked og undergrundsstation lige bag ved.
Den inkluderede Afternoon Tea var en god oplevelse, hvor vi lige kunne samles og slappe af sidst på dagen.
Drinks med tilhørende små retter nåede vi desværre kun en gang, med det var lækkert.

2026-01-12 via Nuitee
W
Wolfgang solo_traveller de
7
Pros:

Das Ambiente im Haus war hervorragend

2026-01-12 via Nuitee
D
DALE couple au
8
Lovely Colonial Styled Boutique Hotel in Chinatown
Pros:

the hotel is a wonderful boutique hotel in the heart of chinatown.
it is tastefully decorated with a theme and story to each and every tidbit in hotel. old school colonial style.

Cons:

Room 103 was not acceptable for the experience we were seeking. The room is positioned at the end of the coridor to which the staff use to enter and exit the hotel. loud and the constant shutting of doors, detracted from the experience we received. i've never stay in the room again, let alone ajoining rooms 101 or 102, as it would be the same.

2026-01-11 via Nuitee