hipstercity hostel

Housekeeping or management could provide new fresh towels to guests staying in hostel more than 5 days.

Broken door locker to the main door for one night so basically anyone from the street could enter the building. There is a big noise during the night as the hostel is located in an area where bars are open till late night hours. And there is no AC in the bathroom so if you finish your shower you are all in sweat again. Also I had bed sheets with stains which I reported.

It can be very loud at night with bars nearby but ear plugs help.

cold not appreciate anything as I have been mislead, spied, followed. Room that occurred not to be room had "doubled bed" which was like 80/90cm wide - maybe this is standard i Singapore but it should be clear info so at least we s=could not what we are booking. Someone has accused us for eating in the "room" when we tried to be eco and gather the recycled items to put it to the bin. In first place it was said there is no room service so why someone spied and search in our "room".
This is the story below:
Hello,

First of all, to respond to your message, we really do not feel comfortable knowing that you entered our room. In order to notice the food packaging inside, you necessarily had to open the curtains. I genuinely do not understand why you did this, especially since it is not as you are cleaning the rooms during the stay of your customers.

For all you knew, one of us could have been sleeping in the room. We feel extremely uncomfortable knowing that someone is going around entering rooms and opening curtains without any way for guests to know or prevent it. It is not as though we can simply leave a “Do Not Disturb” sign on the door, so there was absolutely no way for you to know whether we were inside without opening the curtains.

Imagine if we had actually been in the room, in a vulnerable situation, or wearing revealing pajamas. As two girls travelling alone, we find this to be a genuine privacy, comfort and safety issue. It is not acceptable to enter someone’s private space and open their curtains without knowing whether they are inside.

I was also extremely disappointed that you threw away the “drink bottle.” If you had simply asked us instead of assuming it was trash, or a sweet beverage, you would have known that I was using that bottle to drink water from the sink, as an ecological and economical choice. You threw away my personal belongings without my consent, which then forced me to buy another plastic bottle.

Though it's a compact location but if anything could be done to air dry clothes in sunlight, it would be good to have. Else everything is good.

自助入住和退房都有问题 押金退款7天了还没退

Very disappointing and stressful experience.

I booked what I understood to be a private room for around €40 through Booking.com, and the reservation itself was already paid through Booking.com. However, the hostel then asked me to pay an additional security deposit by sending me a private payment link by email. This payment method was not clearly disclosed in the Booking.com listing or reservation information, and I was not comfortable entering my bank card details through a private external link.

The check-in process was also extremely problematic. I spent around three hours trying to complete the self check-in. The reservation number provided by the hostel was not recognized by their app, the facial verification did not work, and the card payment section was disabled.

Eventually, my phone battery died. After wasting a large part of my one-day trip to Singapore trying unsuccessfully to check in, I had no choice but to find and book another hotel myself.

There was also a major issue with the accommodation information. I believed I had booked a private room, but I was told that the accommodation was actually a bed in a shared room. If this had been clearly stated on Booking.com, I would never have paid around €40 for it.

Overall, a very stressful experience due to unclear information, a failed check-in process and an unexpected request for a security deposit through a private payment link. I would not recommend this hostel based on my experience.

Calling it a “double room” is very misleading. It is a large single bed sectioned off from a dormitory of about 16-18 people (if all of the bed spaces hold 2 people) by a curtain, not a wall. Yes it was relatively inexpensive compared to the other accommodation options so part of it is “you get what you pay for” but we feel mislead about being sold a “double room” when it is a large single bed in a large dorm. The description of the room needs to include that it is in a dormitory (as some of their other options do - we assumed the photos did not line up with the room we’d be provided, as it wasn’t stated it was in a dormitory as the other options did),
We would’ve booked different accomodation had we known this.
The “small double room” description notes the double room offers “soundproof walls” which needs changed as one “wall” is a curtain. The description also notes the room “is furnished with a desk and seating area” which are actually outside the “room” in the communal dorm area.
My friend and I arrived and realised it would be a very tight squeeze for us in this “double room” so tried to book another bed but as there was no one on reception we had to message. There was no other beds available so we had to share what we consider to be a large single bed.
Our “room” was right by the door and people were coming and going at all hours. The light in the dorm also stayed on all night. There was no space at all to manoeuvre in the dorm and also no lockable space to put our bags/valuables.
There were 2 showers and 1 toilet for our dorm of about 16-18 which is a bit skimpy.
The online check in was also a bit confusing as it was under the branding “cozzzee” (which I think is their sister brand).
Overall a bit unimpressed with the facilities and misleading summary on the advertisement.

Nothing

2 ° étage sans ascenseur
Pas de personnel présent

Very loud at night and Having no staff almost all the time was not good at all, makes the check in process even more difficult especially when you have to pay online to a website $30 deposit.

Couldn't work the security box to keep things in.