The Gallery Apartments

Hotels
•
Independent
6 (3 reviews)
Av Constituyentes esquina, 15 Avenida Nte Mz 79, Playa del Carmen, QROO, 77720 , Playa del Carmen , MX
52-9841641614

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Facilities

Full-service spa
Express check-out
Arcade/game room
Express check-in/check-out
Sauna
Concierge service
Infinity pool
Rooftop pool
Outdoor furniture
Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
7.8
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.7
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
8.1
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
8
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
7.2
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8.6
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:26

Property Description

Luxurious Spa Facilities
Indulge in a relaxing spa experience with massages and unwind in the sauna and health club for the ultimate pampering session.

Abundance of Recreational Amenities
From two outdoor swimming pools to a 24-hour health club, enjoy various leisure activities during your stay. Don't miss out on the arcade/game room for some friendly competition.

Central Location and Family-Friendly Environment
Perfectly situated in Playa del Carmen, just steps away from popular landmarks, this hotel offers entertainment for all ages. And for some family time, head to the supervised childcare area while you enjoy a meal at the on-site restaurant.

Book now to experience a blend of luxury and comfort at The Gallery Apartments.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6
Based on 3 reviews
Cleanliness: 8
Service: 7.8
Location: 8.7
Room Quality: 8.1
Amenities: 8
Value for Money: 7.2
Food and Beverage: 7.3
Overall Experience: 8.6
A
Antonio • family
10
Pros:

Un excelente y hermoso hotel . Solo les sugeriría cambiar los colchones por unos más cómodos. Todo increíble

2020-10-12 • via Nuitee
M
Mel • partner
6
Pros:

The lady who met us to check us in had great communication throughout our stay. The room we hired was small and had a linked door to the main apartment which we didnt like and so she came back the next day and offered us a studio with a small kitchenette. (Which we paid the difference) Good location only 5 minute walk to 5th Avenue.
Small things could improve - 1. No iron in small apartment 2. Wifi password wasn't correct and had to message to get it 3. Coffee machine available but no mugs in room 4. Limited hot water in shower, only lasts a few minutes.

2020-09-25 • via Nuitee
R
Rafael
2
Son unos bandidos tengan cuidado
Pros:

Pague dos dias, mi vuelo salió demorado.Intenté comunicarme y absolutamente nadie responde..Tuve que dormir en otro lugar...Al dia siguiente me presenté en los condominios y las personas de recepción no tenían ninguna informacion de mi reserva...Me dijeron que como son departamentos tenía que comunicarme directamente con los dueños..Jamas respondieron insisto..Me robaron mi dinero y hoteles.com se limito simplemente a enviarles un correo...

2020-09-07 • via Nuitee