Hotel One Mall Road Murree

Hotels
7.7 (543 reviews)
Jawa Building, GPO Chowk The Mall , Murree , pk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety in breakfast
Cons:
Cleanliness issues
Insect problems
Room quality discrepancies

Categories

Cleanliness
5.7
Several reviews mention cleanliness issues, including unclean linens and insect infestations.
Service
9.2
Most reviews highlight friendly and professional staff who quickly address issues.
Location
9.7
Many guests appreciate the hotel's proximity to key attractions.
Room Quality
6.7
Some guests pointed out inconsistencies with room descriptions and the need for renovations.
Amenities
6.7
Limited amenities were pointed out, such as the lack of a gym and issues with existing services.
Value for Money
6.7
Several reviews suggest that the hotel does not provide good value for its price.
Food and Beverage
8.7
Breakfast was positively mentioned multiple times, although there were some limitations.
Overall Experience
8.2
Generally positive reviews, but several mentions of serious concerns impact the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:47

Property Description

Luxurious Accommodation
Hotel One Mall Road Murree offers cozy guest rooms equipped with modern amenities such as flat-screen TVs, free WiFi, and comfortable bedding. Some rooms even boast a private terrace for a breathtaking view of the surrounding area.

Convenient Facilities
Enjoy the convenience of on-site dining at the hotel's restaurant, 24-hour room service, and a helpful front desk staff ready to assist you at any time. Whether you're a family on vacation or a solo traveler, the hotel's facilities cater to all your needs.

Scenic Location
Nestled in the heart of Murree, Hotel One Mall Road provides easy access to nearby attractions and offers a peaceful retreat from the bustling city life. Don't miss the chance to experience comfort and serenity during your stay at our hotel.

Important information:

Please note that local residents will not be allowed to check in.

All guests are required to pay full stay amount upon check-in. Hotel reserves the right to refuse any check-in without having full stay amount upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for PKR 1,000 per person per night when using an existing bed.
    People no matter the age stay for PKR 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.7
Based on 543 reviews
Cleanliness: 5.7
Service: 9.2
Location: 9.7
Room Quality: 6.7
Amenities: 6.7
Value for Money: 6.7
Food and Beverage: 8.7
Overall Experience: 8.2
M
Muhammad • couple • pk
10
2026-03-13 • via Nuitee
B
Bhatti rajput • family_with_children • pk
10
2026-03-04 • via Nuitee
F
Ftariq327 • family_with_children • pk
8
2026-02-14 • via Nuitee
M
Muhammad Saad • family_with_children • pk
8
2026-02-13 • via Nuitee
A
AMJAD • family_with_children • pk
8
Pros:

Peaceful, clean, good location

2026-02-12 • via Nuitee
A
Asad • couple • pk
8
2026-02-11 • via Nuitee
M
Mrtaza • family_with_children • pk
8
Pros:

Location

Cons:

Heater not working properly

2026-01-26 • via Nuitee
B
Burhan • family_with_children • pk
1
Please stay away from this crap place . There are many good hotels.
Pros:

Worst place to stay. Not even worth 1000 per night. The room was literally infested with insects.

2026-01-20 • via Nuitee
I
Ihtisham • family_with_children • pk
1
Please read reviews before booking. This place is crap
Cons:

Not one of the worst, but the only worst hotel to stay in. The rooms seem like they have never been cleaned, and the staff behave as if they are doing you a huge favor — as if we owe them something. The bed sheets and quilts were literally stinky. There was even a centipede in my room, which I showed to the cleaner. Instead of being embarrassed, he simply crushed it under his foot and walked away.

Water was leaking in the room and had reached near my bed. They also turned off my room heater, and when I asked them to turn it back on, they said that other rooms in the same row had requested it to be turned off — meaning others get to decide what you can or can’t do, even though you’re paying for your own room. What does their heater connection have to do with mine anyway?
For less than half the price of this place, you can easily find much better rooms nearby. I usually stay at Dreamland Hotel — I have no idea why I made this terrible decision this time. Please read reviews before booking; they really help.

2026-01-20 • via Nuitee
S
shahzada • family_with_children • pk
8
Lovely stay
Pros:

Location and service

2026-01-19 • via Nuitee
Z
Zain Ahmed • family_with_children • pk
9
2026-01-19 • via Nuitee
K
Kapil Kumar • family_with_children • pk
9
Beautiful stay with a great view, but comfort and cleanliness need some improvements.
Pros:

Our stay was excellent with a beautiful view, and we really enjoyed the overall experience. However, a few things could be improved.

Cons:

The bathroom sleeper was very slippery and risky – one of our guests even slipped, so it should be replaced. The mattress was not comfortable, and the extra mattress provided was also of poor quality. The breakfast menu was good, but vegetarian options were limited. Washroom cleaning could have been better, and it would be helpful to keep a small floor wiper in the washroom.The rooms also need better lighting.

2026-01-19 • via Nuitee
M
Muhammad • couple • pk
6
2026-01-19 • via Nuitee
S
Syed Kashif • couple • ae
9
2026-01-19 • via Nuitee
M
MUHAMMAD • family_with_children • pk
1
2026-01-18 • via Nuitee
H
Hussain • family_with_children • pk
2
Not satisfied
2026-01-17 • via Nuitee
A
Afroz • family_with_children • pk
10
2026-01-17 • via Nuitee
H
Hassan Masood • couple • pk
9
Good and recommended
Pros:

Superb

Cons:

Always room for improvement

2026-01-13 • via Nuitee
M
MUHAMMAD • family_with_children • ie
3
2026-01-12 • via Nuitee
F
FAROOQ • family_with_children • pk
6
2026-01-12 • via Nuitee