Canopy by Hilton San Francisco SoMa

Hotels
•
Canopy by Hilton
8.6 (473 reviews)
250 Fourth St , San Francisco , us

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Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Inadequate service during valet
Cleanliness concerns

Categories

Cleanliness
6.74
Mouse running across the lobby floor signifies cleanliness issues.
Service
9.71
Most experiences indicate good service; however, notable issues with valet service were highlighted.
Location
9.75
Great location next to the convention center, as noted in multiple reviews.
Room Quality
8.7
Rooms are described as small, but clean and comfortable.
Amenities
9.23
Good amenities, including a rooftop restaurant, but some amenities were lacking.
Value for Money
7.69
Valet service is expensive; breakfast options are limited, affecting value.
Food and Beverage
8.24
Breakfast options are considered poor; however, the rooftop restaurant received praise.
Overall Experience
8.71
Mixed experiences overall, with highlights being location and service but also significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:14

Property Description

Luxurious Downtown Stay

Prime Location: Situated within blocks of major attractions and public transit, our hotel in downtown San Francisco offers convenience at your doorstep.

Chic Room Features: Unwind in style with a room designed for comfort and functionality, including a separate dressing area, walk-in shower, and plush bedding.

Stunning Rooftop Views: Take in breathtaking city skyline views from our heated outdoor rooftop lounge, the perfect spot to relax and enjoy handcrafted beverages.

Experience the best of San Francisco at Canopy by Hilton San Francisco SoMa. Book your stay now for a memorable urban getaway.

Important information:

Breakfast is included in the room rate worth of $30 per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

8.6
Based on 473 reviews
Cleanliness: 6.74
Service: 9.71
Location: 9.75
Room Quality: 8.7
Amenities: 9.23
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.71
A
Alfredo • couple • us
10
Would stay there again for sure
Pros:

Location, cleanliness ,room view

2026-04-11 • via Nuitee
L
Leshundra • solo_traveller • us
9
Perfect location for my solo trip.
Pros:

The staff was nice and helpful. I changed my room a few times because of wanting a better view. They were highly accommodating. The location and rooftop restaurant was beautiful.

Cons:

One of the front desk guys was chatting on the phone with his friends and completely disregarded my question. Highly unprofessional.

2026-04-09 • via Nuitee
D
Dean • couple • us
4
Rooms were a bit hot, and a bit small, but other than that they were clean and the staff was friendly.
Pros:

Good location and friendly staff

Cons:

Unfortunately someone allowed construction work to start at 7:45 am on a Sunday morning in both rooms on either side of the room we stayed in. We had asked for a later checkout (noon, which the hotel accommodated graciously) because we had a long day and thought the extra time was necessary, only to be woken up before 8am on a non weekday, to the sound of someone literally hammering on the wall of our bed. I completely understand when necessary maintenance needs to be done, but I felt that this was not a pressing issue and affected us in a very poor way. A small amount of diligence could have prevented this situation, and I think that’s what bothers me the most.

2026-04-06 • via Nuitee
N
Natalie • couple • us
6
2026-04-05 • via Nuitee
G
geert • solo_traveller • be
7
2026-04-02 • via Nuitee
G
George • family_with_children • us
5
Mediocre
Pros:

Nice location

Cons:

No bar access as listed on site. Hard to get to the restaurant. No workers available for help .

2026-03-30 • via Nuitee
R
Rodrigo • couple • br
6
Podem melhorar
Pros:

Quarto ótimo

Cons:

Elevador com muita fila, demorado e funcionando 2 de 3.

2026-03-29 • via Nuitee
C
Clarice • couple • us
7
It was not bad for the price, but I’d give it 7/10 and probably wouldn’t book again.
Pros:

Front desk gave us an upgrade and allowed us to check in early.
The room was small, but clean and comfortable.

Cons:

There were too many restrictions on what was open or closed ie. Shelby’s rooftop, the lobby bar, mezzanine bar, despite their hours of when they were supposed to be open.

2026-03-29 • via Nuitee
T
Tommy • extended_group • us
8
2026-03-25 • via Nuitee
J
Jazmin • couple • us
10
2026-03-23 • via Nuitee
M
Moesha • solo_traveller • us
10
2026-03-23 • via Nuitee
K
Kristen • couple • us
6
I would not return 🫤
Pros:

The location was good. The roll in shower was nice and had a hand held shower head option.

Cons:

The black light switches were very hard to read making it difficult find which switches to use. Valet parking is really the only option because the closet public garage is far and away and street parking is not easy to find, Valet was very efficient and timely. The room had dirty sliding doors on the water closet and shower, the floor was sticky and the wall under the tv had several dirty markings across it. When O brought it to the attention of the staff it was taken care of promptly.

2026-03-19 • via Nuitee
B
Blaise • couple • us
10
2026-03-17 • via Nuitee
R
Roy • couple • ca
10
Staff were amazing. Thank you Vivian for helping us out. Cool room.
Pros:

Super clean with nicely laid out rooms. Staff were excellent.

2026-03-17 • via Nuitee
K
Kadia • solo_traveller • us
10
2026-03-15 • via Nuitee
I
Iulyan • solo_traveller • br
9
2026-03-03 • via Nuitee
G
Glenn • couple • us
10
Way better than other hotels I stayed at in San Francisco
Pros:

Everything

Cons:

Nothing

2026-02-13 • via Nuitee
O
Oksana • couple • us
10
Pros:

Dear Canopy Team, thank you so much for the wonderful room! The city view is absolutely insane we couldn't take our eyes off it. We've had a magical stay. ❤️🫶🏻

2026-02-13 • via Nuitee
N
Nadim • solo_traveller • gb
7
2026-02-12 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-01-30 • via Nuitee