Alila Wuzhen, Zhejiang

Hotels
•
Hyatt Hotels
8.4 (5 reviews)
No. 939, Ziye East Road, Wuzhen Township, Jiaxing, Zhejiang , Jiaxing , CN
86-57-388712222

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Facilities

Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Outdoor pool - seasonal
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Property Description

Luxurious Amenities
Indulge in the indoor pool, 24-hour fitness center, and seasonal outdoor pool. Dine at the gourmet restaurant or enjoy 24-hour room service and multiple bars.

Convenience and Comfort
Take advantage of complimentary Wi-Fi, concierge services, and gift shops. Unwind in individually decorated guestrooms with private spa tubs and balconies.

Event Spaces and Location
With 6458 square feet of conference space and proximity to the Wuzhen Scenic Area, this riverwalk hotel is perfect for both business and leisure travelers.

Don't miss the chance to experience luxury and convenience at Alila Wuzhen, Zhejiang. Book your stay now!

Important information:

  • The seasonal pool will be open from April to October.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • Sustainability Certifications

    EarthCheck

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Location

Guest Reviews

8.4
Based on 5 reviews
G
Geaik Theng
10
Modern and architecturally hotel.
Pros:

This is a very unique hotel. Very modern architecture looks with big space around the premises. Rooms are big with patio. The rooms have a very high ceiling. The bathroom are so big. They even upgrade us to a suite. Even better.

2024-10-31 • via Nuitee
K
Katheleen
4
Pros:

The room has a musky and moldy bad smell. TV was not working properly. Did mention to staff about the smell, they offered 2 other rooms and all were equally smelly. Took one that I thought smell the least but turns out the whole night it just got worst. Sheets were very moist, so uncomfortable and smelly. Couldn’t sleep as I had hard time breathing, the smell was just so bad. Had diarrhea after dining at the only restaurant available there. Saw cockroach in the room. For alila standard, this is probably the worst experience ever. It shouldn’t been rated 4/5 star hotel. Probably 1 star

Request for check out the next day. Had to scram to look for another hotel elsewhere. Staff was going to charge me full price including the meal had I not raise concern. They didn’t seem to understand English much. They did waive off the meal in the end and did gave me some discount on the room. I asked the staff to arrange transport for me to other hotel, they did but they made me pay for the transport even though I had to leave because of the poor hotel condition.

I had hard time trying to book another hotel as I’m not familiar with the city, the driver was kind enough to help me and drove me to another hotel where I could instantly book a room on the spot which cost half of what alila was charging and condition of the room was much better with no smell in the room.

2023-09-17 • via Nuitee
N
niels
10
great option in Wuzhen
Pros:

nice design, pleasant simple service and lovely experience in convenient location

2020-06-22 • via Nuitee
C
Chong
10
Great service by Victor
Pros:

We left some of our belongings in the hotel and the Hotel’s service person Victor was extremely helpful and went the extra mile to send our belongings to our hotel in shanghai. Thank you very much Victor for your assistance.

2019-12-31 • via Nuitee
C
Chee Mun
8
Pros:

Very good hotel and we were upgraded to a bigger room. Service was fantastic , only thing was the hotel could be a lot more lively in terms of lounges performances and perhaps station more staff to make sure the floor at the swimming pool are dry

2019-12-26 • via Nuitee