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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Packed lunches
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Non-smoking throughout
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Shuttle service (additional charge)
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Convenient Location in Heritage Town District
Hotel Surguru is nestled in the heart of Puducherry, close to Promenade Beach and major attractions like Sri Aurobindo Ashram and Manakula Vinayagar Temple.
Comfortable Rooms with Modern Amenities
Experience a cozy stay in well-equipped rooms featuring air conditioning, flat-screen TV, and private bathrooms. Some rooms offer scenic city views for a memorable stay.
Delicious Dining Options and Breakfast Service
Indulge in flavorful Indian cuisine at the on-site restaurant and start your day right with a delightful buffet or vegetarian breakfast.
Ready to experience the charm of Puducherry? Book your stay at Hotel Surguru now!
Foreign nationals booking the property should carry their Passports and Visas in Original at the time of Arrival at the property. Nationals Booking the property should carry valid documents to show as IDs. Aadhar card, Driving License and Voter's IDs are accepted as documents.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 8 years old stay for free when using an existing bed.
People 9 years old and over stay for Rs. 1,120 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Breakfast was good. The location is also comfortable.
Didn't have breakfast, as we had to leave early.
The staff was helpful and courteous. There was heavy drilling going on and even with that noise, they saw to the comforter of guests.
It would have been better if the management let us know about the construction going on inside the building. Or made an accommodation in pricing as compensation.
Good hotel for a family, specially breakfast is good
Room service like geyser or anything there is bit delayed service.
location, Rooms (suite), amenities, food
There was renovation work / noise which was a bit irritable at times...I think this will be cleared once renovation is completed.
All good
Nothing as such
Facilities were not upto mark
Breakfast area was too bad, food was too bad
Staff only speaks tamil and is not supportive.
Only staff at reception was good.
Basic facilities was not ensured in suits.
Overall not good value for money.
Please book only if you don't find any other option.
It's like a 2 star property
The rooms have been renovated and I stay in a suit which was decent space for the cost.
Good to stay
Clean and neat . Newly renovated
The room was comfortable, nice (except the view - see below), spacious and clean, the staff was very friendly and helpful, and the hotel has a good restaurant which I used for lunch and where also the excellent breakfast is served. It is close to the heritage town and only a few minutes walk from the beach.
The reason for my less good overall rating is that my room (number 413 if I remember correctly) had the window towards a wall and there was a ventilation system and pipes that made very loud noise all night (during day too but then I didn't pay attention to it). I stayed there only one night, otherwise I would have asked them to give me another room.
Stayed for 4 nights. Room service is excellent. Newly remodeled room is nice.
We stayed two nights. Rioms were very comfortable, big, clean
Near the areas we wanted to visit.
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