Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Staff friendliness
Beautiful location
Delicious food
Cons:
None noted

Categories

Cleanliness
9.46
Clean and well-maintained property as implied by overall positive sentiments.
Service
9.93
Staff mentioned as friendly and helpful, especially Felipe and Carlos.
Location
9.97
Excellent location noted in multiple reviews, magical and beautiful setting.
Room Quality
9.42
Stunning views and beautiful cabins as highlighted in reviews.
Amenities
9.45
Adequate amenities provided, especially culinary offerings by Catalina.
Value for Money
9.41
Good value indicated, especially considering the quality of stay.
Food and Beverage
9.96
Fantastic breakfast with homemade options, highly praised.
Overall Experience
10
Overall experience described as wonderful and incredible.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:47

Property Description

Unique Rooftop Balconies

Experience a stay like no other at Refugio Pallao, where each room boasts a private balcony on its roof. Enjoy the stunning views and fresh air right from your own accommodation.

Exciting Excursion Options

Explore the beauty of Chiloe with our variety of excursions, from horse-back riding to bird-watching tours. Immerse yourself in nature with the help of our knowledgeable guides and provided equipment.

Beach Access and Free Parking

Relax and unwind by the beach with convenient pedestrian runways for easy access. And rest assured with our complimentary private parking available on site.

Book your stay at Refugio Pallao now for a memorable and adventurous getaway!

Important information:

All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency. This additional fee (IVA) is not included in the hotel rates.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MHC

Location

Guest Reviews

9.7
Based on 46 reviews
Cleanliness: 9.46
Service: 9.93
Location: 9.97
Room Quality: 9.42
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 9.96
Overall Experience: 10
H
Heather • solo_traveller • us
10
Relaxing, amazing 3 night stay
Pros:

Honestly start to finish this is such a special place to stay. The owner had focused on the birds to make the place feel hidden/comfortable for them, so if they are your thing this is the spot. Felipe is an exceptional host, messaged me prior to check in to make sure I knew where to go. Any questions or concerns were addressed immediately. He sent me a map of things to do etc. Catalina is a amazing chef, I had dinner 2 nights at the hotel. Breakfast is a large amount to fill you and just as delicious. Almost everything is handmade or locally sourced. The room itself is large, very clean, bed is comfortable, and the shower has amazing temp/pressure also towel warmer. The view is everything! You can walk down to the beach to spot birds and walk the sand. I used the hot tub and it was lovely, also had a fire outside on the deck. About 1hr30 from the ferry, 20 min to Castro, close to 2hrs to National Park. Centered in a great spot. Truly a relaxing experience you dont want to miss out, didn't want to leave.

Cons:

Honestly nothing only suggestions to make it a more luxery feel. I would suggest having someone help from the parking lot with luggage. Maybe upgrade the pillows. Just FYI the road up to the hotel is gravel and steep in some spots.

2026-10-26 • via Nuitee
E
Eduardo Favila • extended_group • br
9
Pros:

Localização, café da manhã, funcionários.

Cons:

Ruídos em demasia no quarto ao lado, cujos hóspedes chegaram na nossa última noite lá (ainda bem).

2026-10-25 • via Nuitee
D
DIAZ • solo_traveller • cl
1
Cons:

Lo ofrecido por Boking no es la realidad

2026-08-26 • via Nuitee
A
Andrea • family_with_children • cl
10
Vista maravillosa del campo chilote
Pros:

La vista es increíble

Cons:

El camino de subida es de difícil acceso

2026-07-22 • via Nuitee
M
maria paz • couple • cl
10
Super recommended!
Pros:

Everything about this place was amazing. The location is beautiful, the staff super nice, the breakfast was delicious and made with love, and the room was super big and comfy

Cons:

Nothing

2026-05-13 • via Nuitee
I
Italo • couple • cl
10
Pros:

Todo

Cons:

Nada en particular

2026-04-27 • via Nuitee
A
Alvarez Molina • solo_traveller • cl
10
Experiencia increíble
Pros:

Un lugar de ensueño, muy recomendable y maravillosas vistas y ubicación

Cons:

Todo increíble

2026-04-13 • via Nuitee
A
Alfredo • couple • ar
10
Un lujo en chiloe
Pros:

El lugar es increíble. Quisimos usar una barbacoa una noche y nos facilitaron todo para usarla (incluso leña y carbón). El desayuno el mejor que hemos probado (Todo casero!!! Una locura!!!). Los chicos unos genios.

Cons:

Vimos delfines un día (durante una hora aprox), y quisimos verlos de nuevo al otro día pero deben haber estado durmiendo 😜

2026-03-27 • via Nuitee
M
Mark • couple • ca
9
Pros:

The view from each suite was amazing, each evening we sat at the deck in front of the office.

Cons:

Biggest issue is the very steep road / driveway to the establishment. It would be difficult for any small auto, we had an suv.

2026-03-15 • via Nuitee
M
Macarena Salinas • couple • cl
10
2026-03-14 • via Nuitee
P
Paulina • family_with_children • cl
8
Excelente lugar para descansar y desconectarse
Pros:

Me gustó mucho el lugar, todo el entorno es maravilloso y bien preparado el sendero para poder ir a ver aves, la pieza estaba cómoda y precisa.

Cons:

Lo único que es más complejo es el camino para llegar que está más o menos y requiere de un buen auto para poder hacerlo seguro.

2026-02-23 • via Nuitee
G
Gaston • couple • fr
9
Pros:

grande chambre confortable , vue dégagée, bonne literie.
Super emplacement très isolé , mais c’est le but recherché.bon petit déjeuner complet dans la salle principale avec jolie vue sur la baie.
Très bon séjour de 3 nuits dans ce refuge de « luxe »
Personnel sympathique.

Cons:

Salle d’eau wc très petite ( une porte à ouvrant en tirant serait déjà mieux)
Le bruit des pontons en bois .accès un peu difficile car petit chemin pentu et caillouteux ( mais ça passe !)

2026-02-23 • via Nuitee
T
Thomas • couple • cl
10
Excelente lugar para reconectarse con la naturaleza.
Pros:

Las habitaciones son muy cómodas, con una vista espectacular. Tienen miradores hacia el mar, donde hay una zona de avistamiento de aves.
El personal también es muy amable, y conocen mucho la zona, el proyecto y están dispuestos a orientarte y entregar información que mejora la estadía en el refugio.
Además, son solo 6 habitaciones, por lo que anda poca gente (menos ruido y más tranquilidad).

Cons:

Sólo como sugerencia, podría haber más espacio para dejar las cosas, como un clóset o más ganchos.

2026-02-13 • via Nuitee
M
Marlene • solo_traveller • cl
10
Excelente estadía para descansar
Pros:

La tranquilidad del entorno , buenas piezas, buena cama… todo perfecto para el descanso y la desconexión

Cons:

Pequeños detalles de mantencion (la llave del vanitorio suelta)

2026-01-29 • via Nuitee
M
Marcela • extended_group • cl
10
Tranquilidad, gran servicio y bello entorno
Pros:

Excelente lugar para relajarse,disfrutar de la naturaleza, con una vista increíble y con todas la comodidades para una gran estancia. El desayuno exquisito, la atencion de los anfitriones Catalina y Felipe fue excelente, gran carta de vinos, cervezas y picoteos para acompañar las noches donde reina la calma. Las piezas amplias, comodas y en un entorno muy tranquilo para descansar

Cons:

Me gusto todo

2026-01-29 • via Nuitee
C
Claude • couple • re
10
Fabuleux
Pros:

Emplacement exceptionnel en face de la baie , très bel environnement calme et reposant.

Cons:

Rien

2026-01-25 • via Nuitee
C
Caio Mario • extended_group • br
10
Pros:

Local lindo, quartos bons e muito limpos, equipe sensacional. Hotel muito especial.

2026-01-16 • via Nuitee
L
Lisa • couple • de
10
Pros:

Wundervolle Aussicht, liebevolle Unterkunft und hervorragender Service in bester Lage.

2026-01-14 • via Nuitee
M
Moritz • extended_group • de
10
2026-01-06 • via Nuitee
F
felipe • extended_group • cl
10
2025-12-28 • via Nuitee