Kim's Family Hotel

Hotels
8.9 (96 reviews)
78 Vườn Đào , Ha Long , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Good value for money
Clean rooms
Lovely hosts
Cons:
Noise from local venue
Inconvenient location
Limited food access

Categories

Cleanliness
8.63
Generally clean, although one review mentioned that the bathroom could be better.
Service
9.5
Hosts are noted as lovely and willing to help, with attentive staff.
Location
8.64
Great location for views, but mentioned issues with noise and accessibility.
Room Quality
8.79
Rooms are spacious and clean, with good amenities.
Amenities
8.82
Well-equipped with essential amenities, providing a comfortable stay.
Value for Money
9.28
Best bang for the buck and great value mentioned in reviews.
Food and Beverage
8.33
Limited food options nearby, mentioned challenges with food access.
Overall Experience
9.2
Despite some noise and location issues, an overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:11

Property Description

Charming Accommodation in Ha Long

Convenient Amenities: Enjoy free parking, a garden, and a shared lounge during your stay at Tom's Family Hotel. The 24-hour front desk and concierge service ensure all your needs are met promptly.

Comfortable Rooms: Relax in air-conditioned rooms with modern amenities such as a flat-screen TV, fridge, and free WiFi. The private bathrooms feature complimentary toiletries and some rooms offer scenic city views.

Nearby Attractions: Explore Ha Long's popular spots like Bai Chay Beach and Ha Long Queen Cable Car located just a short distance from the hotel. Don't forget to visit Vincom Plaza Ha Long for shopping and entertainment.

Ready to experience a delightful stay at Tom's Family Hotel? Book now for a memorable trip to Ha Long!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 100,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 96 reviews
Cleanliness: 8.63
Service: 9.5
Location: 8.64
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.2
C
Carlyn Jane • extended_group • ph
9
Good place to meet other travellers and good price for a stay
Pros:

They are very responsive to querries prior to the check-in. Staff are very accommodating, they allowed us to leave our bags when we arrived early and to take the breakfast ahead of time because we will check out early the next day. Its good for solo budget traveler, has basic commodities. Towels are supposedly rented but they offered to us free. If you want to tour in baichay area it is a good place to stay but if your going to tauchau port it is 10-20 minutes ride from there. They also offered different tours in the homestay.

Cons:

Towels should be free.

2026-04-22 • via Nuitee
C
Catrina • couple • au
8
Excellent value for money with family dedicated to tourism and needs of visitors.
Pros:

The location was in a separate mansion on a hill. The owner was very helpful in bringing our luggage up there as it was steep. I also got a motorbike ride to the accommodation 😃 The rooms are very spacious, with generous balconies. Built to last with marble floors and solid furniture. The owner put the table tennis 🏓 table up for us which was great ! They also changed some money into cash which was very helpful and the breakfast was nice. Excellent value for money !

Cons:

You need to be comfortable using Grab as it is located a bit out of the foreshore area.
A shade over the large outdoor area where we played table tennis could encourage more use of this large space in the hot weather.
Could supply handwash in the bathroom. Grab rail or step for bath handy for older people.

2026-04-18 • via Nuitee
R
Robin • solo_traveller • fr
10
2026-04-16 • via Nuitee
V
Viviana • solo_traveller • cl
8
Para una noche está bien
Pros:

La cama bastante comoda, venden agua, puedes comprar el boleto de bus y tours.

Cons:

Estabamos sin aire por que estuvo cortada la luz, pero obvio no es culpa del alojamiento

2026-04-09 • via Nuitee
L
Louise • solo_traveller • es
8
Pros:

Tout le monde était très gentil et les chambres étaient confortables. Je recommande

Cons:

Du bruit à 00h… mais ça fait partie des auberges :)
Et j’étais dans « l’annexe » qui était un peu loin avec 20kg sur le dos

2026-04-08 • via Nuitee
L
L • solo_traveller • vn
10
Pros:

Accueil sympathique ambiance détendue.
Endroit calme

2026-04-05 • via Nuitee
M
Martiniano • solo_traveller • uy
9
Pros:

La amabilidad de Emma estando siempre atenta en todos los detalles

2026-03-30 • via Nuitee
F
Fiona • solo_traveller • gb
10
Easy stay!!
Pros:

This is by far the best hostel lv stayed in, the family are so helpful and kind. They can give info on everything & booking trips & transport without and bother. Kind people for sure!

Cons:

Can't think of one thing, location great, breakfast amazing! There's a lovely garden area at the entrance of the large house to sit anytime, day & evening. Even when the bus driver got confused with location, a simple call to the family & we were there in minutes.

2026-03-29 • via Nuitee
J
Jui-Chu • couple • nl
8
2026-03-24 • via Nuitee
R
Riccardo • couple • de
8
Unterkunft TOP, die Stadt ist ein Flop!
Pros:

Sehr netter Gastgeber
Sehr geräumig
Schöne Zimmer

Cons:

Es ist ab 18 Uhr sehr laut!!! Ein Beachclub spielt JEDEN TAG bis um 12-1 Uhr Musik inkl. Lichtshow und man hört alles!
Die Stadt ist ausgestorben! Es gibt nichts was man sehen kann, außer die Tour! Lieber einfach ein Daytrip aus Hanoi aus machen. Aber dafür kann die Unterkunft nichts..

2026-03-20 • via Nuitee
N
Noah • solo_traveller • il
10
Great place to stay in Ha Long. The staff are very friendly and welcoming, and the rooms are clean and comfortable. I ha
2026-03-13 • via Nuitee
Y
Yong Khoon • couple • my
10
Great view and efficient staff. Real Value for Money
Pros:

The hotel has fantastic view. We arrived early, they let us store our things and rented motorbike from them. Price of bike was pricey but we got it almost immediately. We paid for convenience. The room is clean and super spacious. We had good night sleep. Free breakfast was good.

Cons:

None

2026-03-12 • via Nuitee
L
lecsókirály • solo_traveller • hu
9
Pros:

Nagyon jó helyen van, gyönyörű panoráma, hatalmas szoba, rengeteg program lehetőséget kínál.

Cons:

A biliárd terem éjfél után nem tetszett a beszűrődő zajok miatt

2026-03-11 • via Nuitee
M
marticarrara • family_with_children • it
10
2026-03-01 • via Nuitee
D
Dmitrii • couple • kz
10
2026-02-27 • via Nuitee
F
Felix • extended_group • no
10
Pros:

The owner Kim is really nice

2026-02-26 • via Nuitee
J
Jaroslav • couple • cz
10
The best of the best!!! 🙌
Pros:

The owner (Kim) is an absolute legend. He organized a barbecue for us. Absolutely fantastic. He provided a ton of information about what to visit, ferry schedules, places at the Cat Ba island. This place is an absolute must!

2026-02-25 • via Nuitee
A
Anderson • solo_traveller • us
10
Pros:

Amazing people, it felt like I was a adopted son or something lmao.

2026-02-10 • via Nuitee
D
Domas • family_with_children • lt
10
2026-01-31 • via Nuitee
T
Tessa • couple • it
8
Carino
Pros:

Struttura pulita, letti comodi e acqua calda

Cons:

La colazione inclusa non si trova nella struttura dove si dorme ma in un’altra sempre dello stesso proprietario. La vasca da bagno è inutilizzabile perché priva di tappo.

2026-01-29 • via Nuitee