Kim's Family Hotel

Hotels
8.9 (113 reviews)
78 Vườn Đào , Ha Long , vn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service
Good value for money
Clean rooms
Lovely hosts
Cons:
Noise from local venue
Inconvenient location
Limited food access

Categories

Cleanliness
8.63
Generally clean, although one review mentioned that the bathroom could be better.
Service
9.5
Hosts are noted as lovely and willing to help, with attentive staff.
Location
8.64
Great location for views, but mentioned issues with noise and accessibility.
Room Quality
8.79
Rooms are spacious and clean, with good amenities.
Amenities
8.82
Well-equipped with essential amenities, providing a comfortable stay.
Value for Money
9.28
Best bang for the buck and great value mentioned in reviews.
Food and Beverage
8.33
Limited food options nearby, mentioned challenges with food access.
Overall Experience
9.2
Despite some noise and location issues, an overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:11

Property Description

Charming Accommodation in Ha Long

Convenient Amenities: Enjoy free parking, a garden, and a shared lounge during your stay at Tom's Family Hotel. The 24-hour front desk and concierge service ensure all your needs are met promptly.

Comfortable Rooms: Relax in air-conditioned rooms with modern amenities such as a flat-screen TV, fridge, and free WiFi. The private bathrooms feature complimentary toiletries and some rooms offer scenic city views.

Nearby Attractions: Explore Ha Long's popular spots like Bai Chay Beach and Ha Long Queen Cable Car located just a short distance from the hotel. Don't forget to visit Vincom Plaza Ha Long for shopping and entertainment.

Ready to experience a delightful stay at Tom's Family Hotel? Book now for a memorable trip to Ha Long!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 100,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 113 reviews
Cleanliness: 8.63
Service: 9.5
Location: 8.64
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.2
P
Pavel • solo_traveller • cz
10
Pros:

Super servis,provozovatel vše zařídí

2026-07-15 • via Nuitee
T
Toàn • solo_traveller • vn
9
2026-07-14 • via Nuitee
E
erik • solo_traveller • fr
9
Pros:

Accueil serviable

Cons:

Rien a signaler

2026-07-12 • via Nuitee
J
jaume • solo_traveller • es
10
Excelente lugar
Pros:

Me encantó el trato de la familia!

Cons:

TODO me gusto

2026-07-10 • via Nuitee
H
Harshit • couple • in
8
2026-07-07 • via Nuitee
P
Phạm Tuấn anh • solo_traveller • vn
8
Pros:

Rất tốt 👍

2026-07-03 • via Nuitee
J
Jelena • solo_traveller • de
10
Pros:

Loved everything about it! Hosts were amazing and they helped a lot with organizing tours and transport. Super kind and lovely family

2026-06-30 • via Nuitee
K
Keri • solo_traveller • us
5
2026-06-12 • via Nuitee
L
Louis • solo_traveller • th
5
Cons:

Het hotel was te hoog gelegen en oude meubels en beetje ver van centrum

2026-06-11 • via Nuitee
V
Văn Lộc • solo_traveller • vn
8
2026-06-03 • via Nuitee
K
Krzysztof • solo_traveller • pl
10
Pros:

Such a great place and great, very helpful and kind owners. Homestay is in very good condition also super clean. Great value for money. Thank you for your help with arranging my further journey. Much appreciated🙏 I highly recommend this place to everybody!

2026-06-02 • via Nuitee
L
leeleo • solo_traveller • cn
10
Pros:

Môi trường rất thoải mái, chủ nhà rất thân thiện, và giá phòng rất hợp lý.

2026-06-01 • via Nuitee
N
nguyễn • family_with_children • vn
10
Pros:

Phòng khá rộng rãi sạch sẽ tiện nghi đầy đủ, có sân đỗ ô tô, khá gần trung tâm vui chơi

Cons:

Kể ra có dịch vụ giặt giúp đồ hoặc có chỉ chỗ máy giặt thì tốt hơn

2026-05-31 • via Nuitee
I
Iván Parraguirre • solo_traveller • cl
9
2026-05-28 • via Nuitee
A
Anh Kiệt • extended_group • vn
10
2026-05-24 • via Nuitee
E
Ekaterina • couple • vn
9
2026-05-12 • via Nuitee
Цэрэннадмид • extended_group • vn
10
Good pricing with good facilities.
Pros:

Reliable and good communication with friendly staff.

2026-05-05 • via Nuitee
S
Sergei • family_with_children • ru
8
Cons:

Вечером шумновато, доносится музыка из клуба на берегу.
Сильно не хватало холодильника.

2026-05-04 • via Nuitee
S
Sergei • family_with_children • ru
8
2026-05-04 • via Nuitee
D
Diana • couple • lt
9
2026-05-03 • via Nuitee