Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotels
•
Banyan Tree Hotels & Resorts
9 (2709 reviews)
170 Jalan Bukit Bintang , Kuala Lumpur , MY
+60 3-2117 2888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Comfortable rooms
Cons:
Check-in delays
Cleanliness concerns
Traffic issues

Categories

Cleanliness
8.33
Mixed sentiment; some guests mentioned cleanliness positively, but issues with linens were noted.
Service
9.8
Staff received high praise for friendliness and professionalism, contributing positively to the experience.
Location
9.34
Frequently highlighted as a strong point, with convenience to shopping and dining noted.
Room Quality
8.79
Rooms were generally described positively, with comfort mentioned, despite some check-in issues.
Amenities
8.82
Amenities were mentioned positively, but there were some concerns raised about availability at peak times.
Value for Money
8.28
Value perception affected by issues regarding check-in and room availability.
Food and Beverage
9.33
Food received high marks, particularly for local options and breakfast service.
Overall Experience
9.3
Overall experience was rated highly, with a strong appreciation for the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious Accommodation with Pavilion Access
Boasting direct access to Pavilion Kuala Lumpur, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers 5-star accommodation with an outdoor swimming pool. A fitness room is available for guests. The accommodation provides meeting and banquet facilities and free WiFi.

Elegant Rooms and Amenities
At the hotel, the rooms are fitted with a desk. Each room has a private bathroom with free toiletries. All rooms are equipped with a sofa.

Delicious Dining Options
A buffet breakfast can be enjoyed at the property. Guests can dine in the in-house restaurant, which serves a variety of Asian dishes.

Experience luxury and convenience at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.
For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the 2nd boom gate into the hotel’s parking.

The dinner-inclusive package entitles guests to dinner at Jade Pavilion Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9
Based on 2709 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
M
Mansoor • extended_group • bh
9
Amazin
Pros:

Location and the duty manger which handled the check-in process

2026-09-12 • via Nuitee
H
Hooi Seng • extended_group • my
8
2026-09-11 • via Nuitee
H
Hans • couple • nl
10
Wat een top verblijf als je van luxe houdt.
Pros:

Dit is (althans dat vonden wij) echt een top hotel. Ligging in de luxe straten van Kuala Lumpur. Personeel doet alles voor je. Slofjes staan klaar langs het bed, gordijntjes dicht, koffie aangevuld etc. Zo’n ontbijt hebben wij nog nooit meegemaakt. Zoveel keus, vers bereid, te veel om op te noemen. Ik heb daar heerlijk sushi bij het ontbijt gegeten. Keuze is teveel.

2026-09-11 • via Nuitee
H
Haji zjasmani • couple • sg
9
So far very good
Pros:

Very cleaned , Staff Courtesy and nearest Bukit Bintang Shopping Mall

2026-09-10 • via Nuitee
S
Stephanie • couple • lu
10
Hilghy recommended
Pros:

Buffet de petit déjeuner incroyable, chambre très confortable, localisation centrale et possibilité de laisser les bagages à l’hôtel pour la journée et de prendre une douche avant notre vol

Cons:

Rien

2026-09-08 • via Nuitee
N
Nasuha • extended_group • sg
9
2026-09-08 • via Nuitee
M
Mohammad • couple • qa
10
2026-09-08 • via Nuitee
S
Salinah Bee • couple • sg
9
2026-09-07 • via Nuitee
A
Abdulaziz • couple • om
10
إقامة جميلة جداً
Pros:

المكان جميل جداً ، وانصح بالإقامة فيه ، قربه من مراكز التسوق ومحيط بكل ما يحتاجه المسافر

2026-09-07 • via Nuitee
S
Salinah Bee • couple • sg
9
2026-09-07 • via Nuitee
Y
Yassine • couple • tn
9
2026-09-06 • via Nuitee
M
Macky • solo_traveller • au
9
2026-09-06 • via Nuitee
L
Liestyana • couple • id
9
Pros:

Close to everywhere , easy transportation

2026-09-06 • via Nuitee
M
Macky • solo_traveller • au
9
Pros:

Always the best hotel in Bukit Bintang.
Special thanks to Anita and Safiq at breakfast.
The room was immaculate thanks to Soni who is always friendly and obliging with special requests.

Cons:

Everything was flawless.

2026-09-06 • via Nuitee
C
CHRISTINE TAN • family_with_children • my
9
Pros:

Food at Jade Pavillion

Cons:

Gym exercise facilities is too little

2026-09-05 • via Nuitee
J
Jurak Ak • solo_traveller • my
7
Pros:

View

Cons:

Buat

2026-09-05 • via Nuitee
S
Stuart • solo_traveller • au
10
Excellent
Pros:

Good location, lovely staff, very clean

2026-09-03 • via Nuitee
ファルザナ • couple • jp
10
2026-09-03 • via Nuitee
M
Mansoor • extended_group • bh
3
2026-09-03 • via Nuitee
C
Caroline • couple • gb
10
Fantastic location, great breakfast, friendly service
Pros:

Location is amazing. Room was spacious. Breakfast was fantastic and service really great.

Cons:

Nothing

2026-09-02 • via Nuitee