Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotels
•
Banyan Tree Hotels & Resorts
8.9 (2642 reviews)
170 Jalan Bukit Bintang , Kuala Lumpur , MY
+60 3-2117 2888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location with direct access to Pavilion/Bukit Bintang
Highly praised, helpful and professional staff
Extensive, high-quality breakfast buffet
Comfortable, quiet rooms with good views
Strong amenities and thoughtful touches (clubhouse upgrades, slippers, terrace seating)
Cons:
Inconsistent cleanliness reported by some guests (dirty carpet, dim lighting on one stay)
Some minor room issues: technical faults and occasional towel shortages
Limited bread selection noted by one reviewer
A few isolated reports of poorer breakfast quality on specific stays

Categories

Cleanliness
8
Mostly praised as clean in many reviews, but a few reports note issues (dirty carpet, dim lighting, and a later stay with lower cleanliness), and one comment about limited towels — slight downgrade for inconsistency.
Service
9.3
Consistently highlighted as a strength: helpful, friendly and professional staff, prompt handling of issues (e.g., immediate upgrade for technical room issues) and many mentions of excellent customer care.
Location
9.6
Outstanding location repeatedly mentioned: central 'Golden Triangle', direct access to Pavilion/Bukit Bintang mall and luxury shopping — a dominant positive in many reviews.
Room Quality
8.3
Rooms are often described as comfortable, quiet and well-equipped, with nice views; however occasional technical problems, towel shortages and comment about room setup reduced the score slightly.
Amenities
9
Strong amenities noted (breakfast terrace views, facilities, slippers and thoughtful touches); clubhouse/upgrade options and good facilities for shoppers reinforce a high score.
Value for Money
8.5
Multiple guests recommend repeat stays and call the hotel worth returning to; generally perceived as good value given location, service and breakfast, though not many explicit price complaints or praises.
Food and Beverage
9.2
Buffet breakfast praised repeatedly as extensive and high quality (many guests loved the spread); a few isolated negatives about bread selection and one stay reporting poorer breakfast quality.
Overall Experience
9.3
Overall very positive guest experience: frequent praise for location, service and breakfast, anniversary surprises and clean rooms contribute to a high overall impression despite a few isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodation with Pavilion Access
Boasting direct access to Pavilion Kuala Lumpur, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers 5-star accommodation with an outdoor swimming pool. A fitness room is available for guests. The accommodation provides meeting and banquet facilities and free WiFi.

Elegant Rooms and Amenities
At the hotel, the rooms are fitted with a desk. Each room has a private bathroom with free toiletries. All rooms are equipped with a sofa.

Delicious Dining Options
A buffet breakfast can be enjoyed at the property. Guests can dine in the in-house restaurant, which serves a variety of Asian dishes.

Experience luxury and convenience at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.
For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the 2nd boom gate into the hotel’s parking.

The dinner-inclusive package entitles guests to dinner at Jade Pavilion Restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.9
Based on 2642 reviews
Cleanliness: 8
Service: 9.3
Location: 9.6
Room Quality: 8.3
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9.2
Overall Experience: 9.3
C
Christian • couple • ch
9
Grossartiges Hotel an guter Lage, mit professionellem Service und guter Ausstattung.
Pros:

Die Lage des Hotels war sehr gut. Es liegt zentral im "Golden Triangle".

Das Frühstücksbüffet war sehr reichhaltig und liess keine Wünsche offen.

Cons:

Die Brotauswahl war nicht so überzeugend.

2026-10-30 • via Nuitee
S
seng chien • solo_traveller • my
6
2026-10-28 • via Nuitee
M
MOAYAD • solo_traveller • sa
10
رائع جدا
Pros:

الموقع والخدمات وجميع الطاقم مميز في التعامل

Cons:

لا شيء

2026-10-27 • via Nuitee
M
MOAYAD • solo_traveller • sa
10
فندق رائع ومميز
Pros:

الموقع بوجوده داخل مجمع البافيليون وسهولة الوصول لجميع الخدمات والطاقم مميز في التعامل

Cons:

لا يوجد

2026-10-27 • via Nuitee
Y
Ying Ngoh • family_with_children • my
6
Pros:

地点方便，服务人员都很有礼貌

Cons:

2025年入住时一进房间是香的地毯是干净的灯光是亮的，酒店提供的沐浴乳洗发水可以说是很好的味道很好闻很高级的感觉，早餐是好吃的。2026年入住地毯是肮脏的，灯光是暗淡的，早餐是难吃的？？？水果是有点怪味的！沐浴露洗发水是便宜货味道好廉价....有点失望😞

2026-10-27 • via Nuitee
M
Mei Hui • solo_traveller • bn
9
Overall a comfortable stay. Would stay again
Pros:

extensive spread of breakfast choices with nice view if sitting outside in the terrace. Good access for shopping. Room is comfortable and quiet.

2026-10-26 • via Nuitee
S
Shwu • couple • sg
9
Still wonderful
Pros:

Location

Cons:

Overall room setup

2026-10-26 • via Nuitee
W
William • family_with_children • fr
10
Pros:

La gentillesse du personnel et les petites attentions.
Merci à toute l’équipe

2026-10-25 • via Nuitee
U
Umer • family_with_children • pk
10
2026-10-25 • via Nuitee
K
Kelly • solo_traveller • mu
8
2026-10-21 • via Nuitee
A
Amran • family_with_children • sg
10
Pros:

Room & breakfast was awesome. Wasn't expecting surprised decorations in our room for our anniversary.

Cons:

Our room had some technical issues and subsequently we were given free upgrade to Clubhouse immediately

2026-10-21 • via Nuitee
T
TAI YIN • couple • my
7
2026-10-20 • via Nuitee
M
Miyuki • family_with_children • sg
9
2026-10-19 • via Nuitee
N
Nizar • couple • om
8
2026-10-17 • via Nuitee
亮太 • solo_traveller • jp
5
2026-10-17 • via Nuitee
S
Sun • family_with_children • au
10
Pros:

all staff were really helpful and room was exceptionally clean.

2026-10-17 • via Nuitee
F
Frank • couple • mu
10
2026-10-16 • via Nuitee
H
Hussain • couple • kw
8
2026-10-16 • via Nuitee
R
Roslinah Binte • extended_group • sg
10
My children and I just love the location and accessibility direct to
Pros:

Location was very good. Accessible to mall. Service was superb.

2026-10-16 • via Nuitee
A
Azra • couple • ae
10
Excellent location , great amenities and great staff and Custoner services.
Pros:

Great location, great views and facilities, excellent customer service

Cons:

N/A

2026-10-16 • via Nuitee