Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotels
•
Banyan Tree Hotels & Resorts
9 (2397 reviews)
170 Jalan Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Comfortable rooms
Cons:
Check-in delays
Cleanliness concerns
Traffic issues

Categories

Cleanliness
8.33
Mixed sentiment; some guests mentioned cleanliness positively, but issues with linens were noted.
Service
9.8
Staff received high praise for friendliness and professionalism, contributing positively to the experience.
Location
9.34
Frequently highlighted as a strong point, with convenience to shopping and dining noted.
Room Quality
8.79
Rooms were generally described positively, with comfort mentioned, despite some check-in issues.
Amenities
8.82
Amenities were mentioned positively, but there were some concerns raised about availability at peak times.
Value for Money
8.28
Value perception affected by issues regarding check-in and room availability.
Food and Beverage
9.33
Food received high marks, particularly for local options and breakfast service.
Overall Experience
9.3
Overall experience was rated highly, with a strong appreciation for the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious Accommodation with Pavilion Access
Boasting direct access to Pavilion Kuala Lumpur, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers 5-star accommodation with an outdoor swimming pool. A fitness room is available for guests. The accommodation provides meeting and banquet facilities and free WiFi.

Elegant Rooms and Amenities
At the hotel, the rooms are fitted with a desk. Each room has a private bathroom with free toiletries. All rooms are equipped with a sofa.

Delicious Dining Options
A buffet breakfast can be enjoyed at the property. Guests can dine in the in-house restaurant, which serves a variety of Asian dishes.

Experience luxury and convenience at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.
Stays are permitted for fully vaccinated individuals only. For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the 2nd boom gate into the hotel’s parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 2397 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
B
Bianca • couple • nl
10
2026-03-21 • via Nuitee
G
Grant • couple • ca
9
2026-03-21 • via Nuitee
I
Irwan H • family_with_children • sg
8
Loved the stay. Loved the hotel. Loved the location.
Pros:

Location was excellent since it was part of the Pavilion Mall. It was in the centre of Bukit Bintang and close proximity to TRX, Sungei Wang and Fahrenheit just to name a few. Room was spacious and the morning sahur spread was excellent with good variety and taste. Staff were super friendly too.

Cons:

Nit picking but some of the hotel's furniture looks dated.

2026-03-20 • via Nuitee
E
Evelyn • family_with_children • ph
7
Pros:

Love the mall...

Cons:

The scent

2026-03-20 • via Nuitee
Y
Yu Lin • family_with_children • sg
9
Convenient to shopping mall
Pros:

3rd time staying here when I am in KL. Absolutely wonderful as usual. Loved that its directly located to the mall.

Cons:

NA

2026-03-18 • via Nuitee
T
TAKETO • couple • jp
10
2026-03-17 • via Nuitee
H
Hooi Joo • family_with_children • sg
10
2026-03-14 • via Nuitee
L
Lucy • family_with_children • au
10
2026-03-14 • via Nuitee
L
Linda • couple • sc
9
Overall, we had a very pleasant stay at the Pavilion Hotel. The service in the restaurant was excellent, especially than
Pros:

We had a lovely experience at the Pavilion Hotel, made truly special by the outstanding service from the restaurant team. A big thank you to Sauib, the Restaurant Manager, who was incredibly welcoming, attentive, and professional. He went out of his way to ensure everything was perfect and even took the time to show us around, which made us feel very valued as guests.

We would also like to commend Qasfil, our waiter, who was always smiling, polite, and attentive. His service was excellent and added so much to our enjoyment.

Their kindness and dedication really made our stay memorable. A fantastic team and a hotel we would happily recommend. We look forward to coming back!

Cons:

The only downside during our stay was the experience at the Chinese restaurant. Unfortunately, we did not find the staff there to be very welcoming or friendly, which was a bit disappointing. However, this did not take away from the excellent service we received from the restaurant manager Sauib and our waiter Qasfil, who were both wonderful.

2026-03-14 • via Nuitee
M
Mary • couple • us
10
Pros:

The property was right on top of a beautiful mall!!

2026-03-14 • via Nuitee
C
CHIAWOON • solo_traveller • my
9
Good
Pros:

Location is good

2026-03-13 • via Nuitee
C
Chika Miyata • extended_group • sg
6
room not value for the price
Pros:

location

Cons:

room, breakfast

2026-03-11 • via Nuitee
A
Alex • family_with_children • us
10
2026-03-11 • via Nuitee
A
Ahmad Afiqhakim • couple • my
10
2026-03-10 • via Nuitee
J
JudyL • family_with_children • au
9
Pros:

Loved the magnificent breakfast offerings. The most extensive variety of cuisines I've ever encountered in a hotel buffet. The location was convenient to everything. The Club Lounge had a good range of food to accompany the evening cocktails and wine. The room was equipped with a coffee machine, kettle, crockery and cutlery.The bathroom had all the complimentary toiletries with a separate toilet. My room was on the Club floor - level 13A.

Cons:

The gym was smaller and not as well equipped as I had expected. The pool area was small and unfortunately overlooked by highrise constructions.

2026-03-09 • via Nuitee
D
DANBEI • couple • cn
10
非常好👍
Pros:

地理位置优越

Cons:

无

2026-03-09 • via Nuitee
D
DANBEI • couple • cn
10
早餐很好
Pros:

地理位置优越

2026-03-09 • via Nuitee
B
bader • extended_group • kw
7
I will not stay in this hotel again
Pros:

Great location, nice staff

Cons:

We stayed in 3 rooms for five nights ,The rooms need more lights,the breakfast was bad for us ? No many choices for arabs? Thai-Chinese food are plenty but for others no many choices? Even when i tried to ate salad, my surprise there is small octopuss in the salad??
One day they serve (foul) kind of beans we as arab like it but i discover it was another kinds of two beans not (foul)? Common on guys do your homework? The small flies (small bugs) flying on the food? I told the superviser of the breakfast about it ? And why not close the door was open for outdoor breakfast tables or to put smalls fans on the food ? He say will do? But many days past nothing change?

2026-03-09 • via Nuitee
S
Sonia • couple • my
9
2026-03-08 • via Nuitee
R
Raymond Chak Meng • couple • sg
7
2026-03-06 • via Nuitee