Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotels
•
Banyan Tree Hotels & Resorts
9 (2593 reviews)
170 Jalan Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Comfortable rooms
Cons:
Check-in delays
Cleanliness concerns
Traffic issues

Categories

Cleanliness
8.33
Mixed sentiment; some guests mentioned cleanliness positively, but issues with linens were noted.
Service
9.8
Staff received high praise for friendliness and professionalism, contributing positively to the experience.
Location
9.34
Frequently highlighted as a strong point, with convenience to shopping and dining noted.
Room Quality
8.79
Rooms were generally described positively, with comfort mentioned, despite some check-in issues.
Amenities
8.82
Amenities were mentioned positively, but there were some concerns raised about availability at peak times.
Value for Money
8.28
Value perception affected by issues regarding check-in and room availability.
Food and Beverage
9.33
Food received high marks, particularly for local options and breakfast service.
Overall Experience
9.3
Overall experience was rated highly, with a strong appreciation for the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious Accommodation with Pavilion Access
Boasting direct access to Pavilion Kuala Lumpur, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers 5-star accommodation with an outdoor swimming pool. A fitness room is available for guests. The accommodation provides meeting and banquet facilities and free WiFi.

Elegant Rooms and Amenities
At the hotel, the rooms are fitted with a desk. Each room has a private bathroom with free toiletries. All rooms are equipped with a sofa.

Delicious Dining Options
A buffet breakfast can be enjoyed at the property. Guests can dine in the in-house restaurant, which serves a variety of Asian dishes.

Experience luxury and convenience at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.
Stays are permitted for fully vaccinated individuals only. For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the 2nd boom gate into the hotel’s parking.

The dinner-inclusive package entitles guests to dinner at Jade Pavilion Restaurant.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 2593 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
S
Sheena Anne • couple • se
10
Pros:

Everything! The location, the staff, the room, the facilities and the breakfast.

2026-07-04 • via Nuitee
T
TIAN • solo_traveller • sg
10
2026-07-03 • via Nuitee
A
audrey • couple • my
10
2026-07-03 • via Nuitee
K
Kheok Nam • family_with_children • au
9
2026-07-01 • via Nuitee
A
Andrew • solo_traveller • my
10
2026-07-01 • via Nuitee
M
Muhammad Taqiuddin • couple • my
10
2026-06-28 • via Nuitee
K
Kheok Nam • solo_traveller • au
8
2026-06-28 • via Nuitee
A
Akbar • couple • pk
10
2026-06-28 • via Nuitee
M
Mervyn • family_with_children • sg
9
2026-06-25 • via Nuitee
J
Jaime • couple • au
9
Pros:

Amazing location, fantastic breakfast and really pleasant staff

Cons:

Nothing!

2026-06-23 • via Nuitee
N
Norzabilah • solo_traveller • sg
9
2026-06-23 • via Nuitee
N
Naya • couple • ae
10
2026-06-21 • via Nuitee
F
Farhat • solo_traveller • au
9
2026-06-20 • via Nuitee
M
Mohamed chamcedinne • solo_traveller • dz
6
2026-06-19 • via Nuitee
P
PEI YI • couple • my
10
2026-06-18 • via Nuitee
H
Hao yun • extended_group • tw
8
2026-06-18 • via Nuitee
S
Stephanie • couple • de
10
2026-06-16 • via Nuitee
J
ja • couple • my
8
2026-06-16 • via Nuitee
L
luis • couple • au
8
Other than the lifts problem my stay was pretty good
Pros:

The location and the staff
One of the staff whose name is Hafiza was so helpful nice friendly and very well mannered she made our stay so wonderful

Cons:

When there was a technical problem with the lift system no staff were there for guidance lots of people were just sitting on the floor no communication at all

2026-06-16 • via Nuitee
R
Rajeswari • extended_group • sg
8
It was a short and good stay. It
Pros:

It was clean and very comfortable. Staff were friendly and customer centric. Breakfast was great. Though the alakat lunch on day 1 at the Courtyard took a while to be served and order was incorrect, I must say that the staff well made up for it which was appreciated. Oh the convenience of link to shopping mall was great! Rain or shine well accessible.😁

Cons:

There was construction work in the next building going on past 10 pm. Quite a bit of drilling not sure fr where on the day we checked out (14 June)

2026-06-15 • via Nuitee