Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

Hotels
•
Banyan Tree Hotels & Resorts
9 (2579 reviews)
170 Jalan Bukit Bintang , Kuala Lumpur , my

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Comfortable rooms
Cons:
Check-in delays
Cleanliness concerns
Traffic issues

Categories

Cleanliness
8.33
Mixed sentiment; some guests mentioned cleanliness positively, but issues with linens were noted.
Service
9.8
Staff received high praise for friendliness and professionalism, contributing positively to the experience.
Location
9.34
Frequently highlighted as a strong point, with convenience to shopping and dining noted.
Room Quality
8.79
Rooms were generally described positively, with comfort mentioned, despite some check-in issues.
Amenities
8.82
Amenities were mentioned positively, but there were some concerns raised about availability at peak times.
Value for Money
8.28
Value perception affected by issues regarding check-in and room availability.
Food and Beverage
9.33
Food received high marks, particularly for local options and breakfast service.
Overall Experience
9.3
Overall experience was rated highly, with a strong appreciation for the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Luxurious Accommodation with Pavilion Access
Boasting direct access to Pavilion Kuala Lumpur, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree offers 5-star accommodation with an outdoor swimming pool. A fitness room is available for guests. The accommodation provides meeting and banquet facilities and free WiFi.

Elegant Rooms and Amenities
At the hotel, the rooms are fitted with a desk. Each room has a private bathroom with free toiletries. All rooms are equipped with a sofa.

Delicious Dining Options
A buffet breakfast can be enjoyed at the property. Guests can dine in the in-house restaurant, which serves a variety of Asian dishes.

Experience luxury and convenience at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree. Book now for an unforgettable stay!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Complimentary self-parking for in-house guest is available. Guests are required to park in the designated hotel parking area which is accessible via the parking entrance after the hotel lobby, proceed through the 2nd boom gate into the hotel’s parking area.
Stays are permitted for fully vaccinated individuals only. For access from Pavilion KL mall’s parking, guest needs to follow the “Hotel” signage to access the 2nd boom gate into the hotel’s parking.

The dinner-inclusive package entitles guests to dinner at Jade Pavilion Restaurant.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 2579 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
E
EVGENII • couple • th
8
2026-05-28 • via Nuitee
H
Huda • couple • sa
10
2026-05-27 • via Nuitee
A
Asma • family_with_children • re
8
bien sans plus
Pros:

les chambres commencent a se faire vielle. Cela fait 5 ans que je descends je trouve que le petit déjeuner perds de ses saveurs (pancakes et gaufres tres bof bof)

Cons:

Par contre le pire est au niveau de la salle de bain il serait temps de changer les serviettes de douche ainsi que les tapis sont fins et les bords déchirés...... cela n'est vraiment pas terrible.

2026-05-27 • via Nuitee
S
Sabina • couple • uz
10
2026-05-27 • via Nuitee
S
Susan • couple • gb
10
2026-05-26 • via Nuitee
A
Akif • couple • au
10
2026-05-25 • via Nuitee
G
Gunalan • couple • my
5
Ok la
Pros:

Location

Cons:

No spa

2026-05-25 • via Nuitee
Y
Ym • solo_traveller • my
10
2026-05-25 • via Nuitee
M
muzzaffar • couple • my
10
2026-05-23 • via Nuitee
L
Lee Mariana • couple • sg
9
2026-05-23 • via Nuitee
M
Mohammad Hassan Suleyman • couple • au
10
2026-05-22 • via Nuitee
K
Khalid • couple • om
10
Amazing stay.
Pros:

Location
Clean
Quite
Friendly staff
Breakfast

Cons:

Nothing

2026-05-22 • via Nuitee
M
Mawer • solo_traveller • gb
9
2026-05-20 • via Nuitee
N
Nooraza • extended_group • sg
9
Comfy stay in a convenient mall hotel
Pros:

Right in the mall and super convenient for a shopping & feasting trip! Breakfast was very good. Staff was friendly & accommodating.

Cons:

Nothing

2026-05-17 • via Nuitee
Z
Zasmawani • couple • my
9
2026-05-17 • via Nuitee
Y
Yin Lee • extended_group • my
8
Sammi Cheng Concert
Pros:

It has a great location, close to Pavilion Shopping Centre.

Cons:

It has a great location, close to Pavilion Shopping Centre.

2026-05-17 • via Nuitee
S
Scenic48118753171 • Business
10
Great service
Pros:

I have a great experience in the Executive Lounge and I would like express my gratitude to Ms Ezza formher attentiveness.

Stay in room 1220

2026-05-16 • via Tripadvisor
C
choh choon • solo_traveller • my
8
因为女儿喜欢
Pros:

都好，贵一点，我今年已经住三次了😊不过没有什么优惠，希望下一次住可以有特别的惊喜

Cons:

都好

2026-05-16 • via Nuitee
Y
YOUNIS • solo_traveller • ae
6
2026-05-16 • via Nuitee
M
Michael • solo_traveller • au
5
Disappointing
Pros:

The location

Cons:

The carpet was filthy, the bedding was too thick and made it hard to sleep. Even the pillows were terrible. The breakfast was disappointing, very little range of fruit. Terrible watery coffee that did nothing. For a 5 star hotel they can't get the basic things right.

2026-05-16 • via Nuitee