Holiday Inn Express Merida Centro by IHG

Hotels
•
Holiday Inn Express
8.6 (418 reviews)
Calle 60 No. 491 , Mérida , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Breakfast variety

Categories

Cleanliness
7.81
Several reviews noted issues with the bathrooms and cleanliness in certain areas.
Service
9.78
Consistently mentioned as very kind and helpful by multiple reviewers.
Location
9.32
Repeatedly highlighted as excellent and central to attractions.
Room Quality
8.27
Rooms were described as spacious, but some comments on maintenance issues were noted.
Amenities
7.8
Limited gym and some guests suggested the need for more updates.
Value for Money
8.76
Generally regarded as good value, with some concerns about extra fees for parking.
Food and Beverage
8.31
Breakfast quality received mixed reviews; some found it lacking variety.
Overall Experience
8.78
Most reviews lean positively despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:30

Property Description

Central Location
Holiday Inn Express - Merida Centro, an IHG Hotel, is ideally situated in the heart of Mérida, just a stone's throw away from the city's main attractions like Merida Cathedral and Main Square.

Modern Amenities
Enjoy air-conditioned rooms with flat-screen TVs, free WiFi, and a fitness centre at this property. Relax by the outdoor swimming pool or take a stroll in the garden.

Convenience and Comfort
With a 24-hour front desk, business centre, and safety deposit boxes in rooms, Holiday Inn Express - Merida Centro ensures a convenient and comfortable stay for all guests.

Ready to experience the charm of Mérida? Book your stay at Holiday Inn Express - Merida Centro now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 190 per day.

Location

Guest Reviews

8.6
Based on 418 reviews
Cleanliness: 7.81
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
G
Garcia • solo_traveller • mx
10
Cons:

El lugar y la atención de los chicos

2026-05-13 • via Nuitee
N
Nadia Vanessa • solo_traveller • mx
10
Pros:

La limpieza, las habitaciones, la ubicación

2026-05-12 • via Nuitee
Юлия • solo_traveller • ru
6
Отель оставил двоякое впечатление, но второй раз мне останавливаться в нем точно не захочется.
Pros:

Отличное месторасположение, чистый номер и хорошая ванная комната.
В номере есть фен, утюг и доска.

Cons:

В мае месяце из-за высоких температур и в том числе старых коммуникаций (отель в старой части города) возникают проблемы с электроснабжением.
А это значит, что можно быть в душе и остаться без света и воды. Свет потом включили, а вот воду, кондиционер и приточную вентиляцию- нет.
Отключения могут быть от 2 до 6 часов.
Здесь важно ставить в известность постояльцев сразу, до возможного отключения электричества, тогда хоть это будет ожидаемо и спокойно.
В такой жаре невозможно находиться в номере без воздуха и кондиционера, окна тоже не открываются.
После перелета хочется полежать, но это не предоставилось возможным.
Персонал очень плохо говорит на английском языке.

2026-05-08 • via Nuitee
C
Cepeda Villela • solo_traveller • mx
10
Pros:

En general todo muy bien, desayunos muy ricos y todo el personal muy atento

2026-05-06 • via Nuitee
R
Rosa I • couple • pr
9
Good place to stay in Merida good restaurants around
Pros:

Excellent location

Cons:

Breakfast was not that good

2026-04-30 • via Nuitee
C
Citlally • couple • mx
5
Cons:

Reservamos por Booking y pagamos nuestra reserva nos hicieron un cargo por cancelación nos comunicamos con el hotel para explicar lo que había sucedido que fue un problema al momento del pago y no nos resolvieron nada pésimo el servicio de atención al cliente al igual que Booking llamamos y nos dijieron que hiciéramos la reserva otra vez volvimos a reservar y pagamos quedaron de enviarnos un correo para el reembolso y nunca llegó la verdad que el servicio de atención al cliente de Booking es una total mentira no te asisten en nada

2026-04-28 • via Nuitee
J
Janet • couple • us
8
Love Merida, Great location
Pros:

Good service

Cons:

The dining hall is insufficient

2026-04-26 • via Nuitee
M
Maja • couple • nl
9
Pros:

Grote kamer in fijn hotel op goede locatie. Het personeel achter de balie was supervriendelijk. Er is ook een zwembad, perfect om in af te koelen.

Cons:

Het ontbijt werd soms wat te laat aangevuld.

2026-04-22 • via Nuitee
L
Laura Rocio • solo_traveller • mx
10
2026-04-13 • via Nuitee
A
Andrew • extended_group • it
8
2026-04-11 • via Nuitee
L
LISSETE • extended_group • cl
10
Un lugar maravilloso
Pros:

Agradable, limpio, un placer las camas , 100%recomendable.

Cons:

Nada

2026-04-08 • via Nuitee
H
Héctor • family_with_children • mx
10
Pros:

Todo muy bien.

Cons:

Que los días se me pasaron muy rápido.

2026-03-21 • via Nuitee
C
Claudia • family_with_children • us
10
The location is perfect. Everything is walking distance.. Customer Service was amazing and there’s a person that opens
Pros:

The location is right in the middle of the tourist streets. The breakfast was great. The attention when you arrive was outstanding. The beds were comfortable and the room was huge.

Cons:

It didn’t have a washer and dryer.

2026-03-17 • via Nuitee
R
Raquel • family_with_children • br
10
Super recomendo
Pros:

Gostamos de tudo. Localização, limpeza, conforto e café da manhã.

2026-03-12 • via Nuitee
C
Christopher • solo_traveller • gb
7
All good
2026-02-22 • via Nuitee
M
María Del Carmen • family_with_children • mx
10
2026-02-11 • via Nuitee
M
Marc Robert • family_with_children • at
3
Naja...
Pros:

Großartige Lage, mitten im Zentrum. Öffentlichen Parkplatz direkt neben dem Hotel (gleiche Straße, gleicher Block, gleiche Seite nur 50 Meter entfernt) für 180 Pesos pro Nacht.

Cons:

Das Internet ging die ersten 24 Stunden nicht. Das Wasser in der Dusche ist warm aber nicht heiß und das Frühstück ist r.elativ enttäuschend (wir haben am zweiten Tag auswärts gefrühstückt) . Besonders negativ war, dass es keine alternative zur Kuhmilch gab und außer Toastbrot auch sonst nichts für Vegane Leute.

2026-02-09 • via Nuitee
J
JANET • couple • us
10
Location and staff are exceptional!
Pros:

Absolutely everything was great! Beds and linens; cleaning staff; amenities; pool area; and amazing location! Best part of our stay was the service of the young man in the breakfast area. He also works shifts at the front desk and has the best customer service I have ever experienced at a hotel in over forty years of traveling all over the world!

Cons:

Does not apply.

2026-01-29 • via Nuitee
B
Barrera Mora • family_with_children • mx
9
Pros:

Las camas son muy cómodas y la ubicación del hotel es fantástica. El cuarto es amplio y tiene todo lo necesario. Todo está muy limpio.

Cons:

El tema de la electricidad y la iluminación que necesita la tarjeta llave del cuarto para funcionar.

2026-01-26 • via Nuitee
V
Vajira • couple • us
9
We had a pleasant stay.
Pros:

breakfast had many healthy choices. Location is excellent.

Cons:

Not having a refrigerator or microwave in the room.

2026-01-26 • via Nuitee