Hotel Casa Madonna

Hotels
Independent
6.8 (64 reviews)
Contiguo a Almacen Gollo , Monteverde , CR

Facilities

Free breakfast
Free WiFi
Luggage storage
Continental breakfast
Wheelchair accessible
Free breakfast
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Spacious rooms
Delicious breakfast
Cons:
Cleanliness concerns
Availability and responsiveness of staff
Limited amenities
Room quality issues like lack of air conditioning and hot water

Categories

Cleanliness
5
Feedback is mixed regarding cleanliness, with some guests mentioning cleanliness concerns while others found the hotel to be clean.
Service
6.8
Service reviews are varied, with some guests appreciating the helpful staff while others had complaints about availability and responsiveness.
Location
8.1
Guests praised the hotel's central location, which provided easy access to restaurants, cafes, shops, and grocery stores.
Room Quality
6.7
Opinions on room quality varied, with feedback ranging from spacious and basic to the lack of air conditioning and hot water in some instances.
Amenities
6.5
Guests were divided on the amenities offered, with mentions of limited options for breakfast and the absence of hot water during some stays.
Value for Money
7
Views on the value for money were mixed, with some guests feeling the hotel provided a good budget-friendly option while others cited pricing issues.
Food and Beverage
7
Feedback on the food and beverage services was positive overall, with guests enjoying the included breakfast but some mentioning limited options.
Overall Experience
6.6
Guests had mixed experiences overall, with some recommending the hotel for budget travelers while others highlighted issues like double bookings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 15:41

Property Description

Convenient Amenities
Make the most of your stay with complimentary wireless internet access and tour/ticket assistance. Enjoy a daily continental breakfast and take advantage of luggage storage and safe deposit box services.

Comfortable Accommodations
Relax in one of our 14 guestrooms, each equipped with complimentary wireless internet, private bathrooms with showers, and complimentary toiletries. Feel at home with our thoughtful amenities, including hair dryers for your convenience.

Perfect Location
Ideally situated in Monteverde, Hotel Casa Madonna is just a short distance from popular attractions such as Mundo de los Insectos and Monteverde Orchid Garden. With easy access to the Monteverde Cloud Forest Biological Reserve, your adventure awaits.

Ready to experience comfort and convenience in Monteverde? Book your stay at Hotel Casa Madonna today!

Important information:

* One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6.8
Based on 64 reviews
Cleanliness: 5
Service: 6.8
Location: 8.1
Room Quality: 6.7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7
Overall Experience: 6.6
M
michael partner
2
Pros:

Out of a good conscience, I could not recommend this property. No coffee makers in the room no washcloths. Make shift furniture see thru curtains. Traffic noise was terrible. Felt unsafe in the building. Left for another hotel as soon I could.

2025-05-16 via Nuitee
I
I7281YAjenniferf Solo travel
2
Skip it.
Pros:

Would not stay here again. No air circulation in the rooms made it incredibly stuffy and hot. One window was available to open, but without a window screen, bugs were happy visitors and the noise from the nearby streets was incredible (even with ear plugs). The breakfast is not worth having but the worst part of the entire stay was the complete lack of available hot water. It is clean and the staff are friendly enough thoigh rarely available. There are many other options in the area.

2025-04-21 via Tripadvisor
K
Keira
8
Pros:

This was a good place to stay for a few nights in Monteverde. It was easily walkable to restaurants/shops, we found the staff very helpful and the included breakfast was simple but good! We slept really well here. We did notice a bit of a smell from the bathroom drains sometimes, but we just kept the bathroom door shut and it was fine! Overall a great place to stay in Monteverde on a bit of a budget!!

2025-04-06 via Nuitee
S
susan siu kuen
8
Great stay, recommended for budget minded
Pros:

Great family owned hotel! Very basic but rooms are spacious. Very close to town and very walkable to all restaurants, cafes, shops & grocery. Very basic hotel but spotless. Breakfast ladies were amazing & attentive. Breakfast was table service with limited options but delicious. No air conditioning but fan in room & windows that you are able to open.

2025-03-18 via Nuitee
Y
Yanling family
6
Pros:

The hotel breakfast is good and the staff is nice. But there is not hotwater during our stay.

2025-03-18 via Nuitee
T
Tom
2
Pros:

I had a double booking, and they would not work with me at all, said I need to work that out with hotels. com They had 6 open rooms, but would still not help on the double booking.

2025-02-08 via Nuitee
T
Tom
2
Pros:

I had a double booking, and they would not work with me, said I need to work that out with Expedia..

2025-02-01 via Nuitee
A
Akshay partner
8
Pros:

Good Breakfast. Great location. Friendly staff. Room was spacious.

2025-01-02 via Nuitee
L
Leslie
10
Convenient location, good breakfast
Pros:

Casa Madonna offered a convenient location close to our activities in Monteverde. We did the Santa Elena Reserve and Salvatura Adventure Park. Both were amazing and Casa Madonna worked out well. The breakfast was good. Service was friendly and helpful. The room was minimal but the beds were comfortable. It was damp /humid in a basement room, but clean. They did not supply soap in the room, so be sure to bring your own for handwashing.

2025-01-02 via Nuitee
C
Chloe partner
2
Pros:

Cons: Mold in the room, every patron coughing. No A/C or fan. Cold water (no lukewarm or hot available - settings on the shower head broken). Front desk staffed during check in, then not at all thereafter. Pressed the call bell at the desk on two occasions and no one attended. Master keys for all the rooms was left out in the open, visible from the street. Dump trucks constantly driving by using Jake breaks (loud). Single pane windows. Lots of insects in the room (corners).
Wouldn’t stay here again.
Pros: parking available. Location was good, walkable to shops/restaurants. Breakfast was alright: portion small first day, better the next. Attentive breakfast staff. (They ran out of sweetener for coffee, was told they had no more available) budget hotel

2024-12-28 via Nuitee
T
Travis
8
Pros:

Monteverde is not for the cozy experience. The hikes are awesome though

2024-12-24 via Nuitee
K
Kannan family
10
Pros:

This is a nice place for a day or two...we just stayed for a night and was good...no air condition...but was not required...we stayed in Dec...

2024-12-19 via Nuitee
V
Verified traveler
10
Simple but great!
Pros:

My husband & I come to Monteverde often to do maintenance on a property we own in the area. We are always looking for places to stay the night that are comfortable but also reasonably priced. This hotel meets both of those criteria. It’s simple, but that’s all one really needs when enjoying the nature around them in Monteverde. We had a great night of sleep. It’s also very easy to walk to great restaurants & stores. We will stay again!

2024-12-14 via Nuitee
T
tim family
10
Pros:

I great hotel for the price. Close to the strip, nice clean rooms, free parking and great wifi.

2024-08-21 via Nuitee
M
Mukesh family
10
Pros:

Great service , very accommodative and allowed early checkin

2024-08-16 via Nuitee
D
Danyel
6
Pros:

Property was clean and very budget friendly. There seemed to be issue with bathroom since it was always very stinky, even though it appeared clean. Great hotel if you aren't spending time in your room. No bugs in room. Good cooked on request breakfast included in our booking.

2024-08-13 via Nuitee
2
267lasseb Family
2
Warning - mould and fungus
Pros:

We left at once after seeing the room - and an alternative room, that was offered us after we declined the first one.

Many of the hotel’s rooms are located on basement level. No windows. Tiny small and dirty rooms. But the worst part was the smell. Mould and fungus. Bathrooms smell terribly.

We would not risk sleeping in that. So we left and found easily nice and affordable accommodation elsewhere.

2024-08-02 via Tripadvisor
T
Tania family
8
Pros:

Friendly staff

2024-07-31 via Nuitee
T
Trevor
4
Great location, not a great stay.
Pros:

Hotel was perfectly located for town and activities. Room was sub par to be honest. Toilet seat broken, sheets too small for the beds kept falling off. Bad smell (I know no flushing of toilet paper) in the bathroom. Check in was very odd. Teenagers playing video games in the waiting room, were the actual staff checking us in. Felt like I was rushed so he could get back to his game. Breakfast was ok, eggs or pancakes.

2024-07-27 via Nuitee
J
Jirong
2
Pros:

Our family had two rooms for two nights. It is not a hotel but a house with a couple of rooms. Each room has a lot of bugs. Everybody got a lot of bug bites. The rooms smell very bad. We almost did not sleep. The breakfast is not good either. We ended up going out for breakfast. Definitely will not recommend it to anyone.

2024-06-03 via Nuitee