Hotel Garden

Hotels
6.3 (10 reviews)
Serrano 501 , Valparaíso , cl

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Children allowed

Facilities

Non-smoking rooms
Free wired internet
Internet access

Review Highlights

Pros:
Amabilidad del personal
Disponibilidad del personal
Cons:
Pésima atención
Problemas con el sistema de ingreso y salida

Categories

Cleanliness
4.53
Reported issues with cleanliness and inconvenience due to staff interactions.
Service
7.5
La disponibilidad y amabilidad del personal is noted positively, despite some negative experiences.
Location
8.04
Standard quality for this hotel tier.
Room Quality
6.49
Standard quality for this hotel tier.
Amenities
5.52
Suggestions for improvement regarding soap availability.
Value for Money
6.48
Standard quality for this hotel tier.
Food and Beverage
6.03
Standard quality for this hotel tier.
Overall Experience
5.8
Mixed experiences leading to an average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:24

Property Description

Charming Colonial Building in Valparaíso
Hotel Garden offers a cozy stay in Valparaíso´s historic Puerto area. The colonial building features rooms with cable TV and a homely atmosphere, perfect for up to 3 guests. Enjoy the natural light streaming through arched windows and high ceilings in the interiors.

Convenient Amenities
Guests can benefit from free Wi-Fi, shared bathroom facilities, and a 24-hour front desk. Indulge in a delicious breakfast at the on-site restaurant or unwind in the reading room and home theatre.

Explore with Ease
Situated in the Barrio Patrimonial district, Hotel Garden provides proximity to Miradores, Ascensores, museums, Errázuris Avenue, and the waterfront. Book your stay now and immerse yourself in the charm of Valparaíso at Hotel Garden.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 10 reviews
Cleanliness: 4.53
Service: 7.5
Location: 8.04
Room Quality: 6.49
Amenities: 5.52
Value for Money: 6.48
Food and Beverage: 6.03
Overall Experience: 5.8
M
muñoz navarro • solo_traveller • cl
8
2026-01-31 • via Nuitee
N
Nicolás • family_with_children • cl
1
Pros:

Pésima atención por parte de la personal mujer del día Sábado en la noche y domingo en el día

2026-01-20 • via Nuitee
V
Villablanca • extended_group • cl
7
2025-11-25 • via Nuitee
K
Karen • couple • cl
7
2025-11-01 • via Nuitee
A
Alejandro • extended_group • cl
7
Pros:

La disponibilidad y amabilidad del personal

Cons:

- Podrían mejorar el sistema de ingreso y salida, ya que a veces la personal que hace aseo, tenía que dejar sus funciones para abrir la puerta.
- Colocar jabón líquido en todos los baños, ya que había un en barra.

2025-09-01 • via Nuitee
F
Fabiane
2
Pros:

Hotel não possui wi-fi, nem toalhas de banho e nem sabonete/ shampoo para banho

2025-02-18 • via Nuitee
C
Catalin • solo traveller • ro
6
back in time 1870
2025-01-27 • via Nuitee
S
Sue • young couple • ca
6
Pleasant
2023-03-13 • via Nuitee
C
Clara • solo traveller • ie
7
Good
2023-01-27 • via Nuitee
J
Joaquin pablo
10
3 días x 100k
Pros:

Buena experiencia, habitaciones grandes ( somos 3 ) cama cómoda, tv, baño compartido fuera de la habitacion ( quizás lo más incómodo ) pero el valor de las noches lo suplia.

2022-03-15 • via Nuitee
Y
Yocelyn
6
Plaga de zancudos.
Pros:

El hotel limpio y ordenado. El servicio bueno y cordial. Lo malo llegó al momento de dormir. La habitacion estaba plagada de zancudos y o me ofrecieron un insecticida ni me avisaron respecto a los bichos. Ellos saben que tienen esa plaga pues al hacer checkout me pidieron devolver el insectisida (para los zancudos) y les dije que no me habian dado. Mi hija es alérgica a estas picaduras asi imaginaran mi molestia cuando vi su cuerpo lleno de picaduras y enormes ronchas. Una lástima pues el hotel es muy lindo.

2022-01-31 • via Nuitee