Hotel Indigo Shanghai Jing'An by IHG

Hotels
Hotel Indigo
8.7 (55 reviews)
No. 28 Yutong Road, Jingan District , Shanghai , cn

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Trendy atmosphere
Helpful front desk staff
Good location
Beautiful spa
Cons:
Unpleasant check-in experience
Inconsistent restaurant quality

Categories

Cleanliness
8.28
Some issues noted during check-in that suggest potential cleanliness concerns.
Service
9.25
Front desk staff, especially Miss Lucky Fang, was noted as very helpful.
Location
9.29
Great location, fairly quiet but centrally located.
Room Quality
8.74
Trendy and pleasant room described, but some inconsistent experiences.
Amenities
8.77
Beautiful spa facilities appreciated.
Value for Money
8.73
Overall value considered good by guests despite some issues.
Food and Beverage
7.78
Breakfast buffet was perfect, but restaurant quality noted as lacking.
Overall Experience
8.75
Overall a pleasant stay with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:37

Property Description

Prime Location and Accessibility

Hotel Indigo Shanghai Jing'An is strategically situated just a short walk from Hanzhong Road Subway Station, making it a breeze to explore the city. With Shanghai Railway Station only one stop away, convenience is at your doorstep.

Unique Design and Ambiance

Step into the hotel lobby turned movie theatre, adorned with posters of Hollywood's golden age icons. Immerse yourself in the glamour of a bygone era as you embark on your stay at Hotel Indigo.

Cultural Experiences and Culinary Delights

From the Shell Library and Culture Salon to the culinary offerings at Docks Cafe and 500 Restaurant and Bar, indulge in local culture and international flavors during your stay.

Book your stay at Hotel Indigo Shanghai Jing'An for a memorable blend of convenience, style, and cultural immersion.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 80 per day.

Location

Guest Reviews

8.7
Based on 55 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.75
M
Mohammad extended_group my
10
EXCEPTIONAL. WILL COME BACK AGAIN.
Pros:

Very trendy place, very pleasant, very helpful front desk especially Miss Lucky Fang who is kind enough to upgrade our room.

2026-01-20 via Nuitee
C
Chen couple us
10
非常方便热情
Pros:

前台CoCo和lucky服务很热情,房间很大设施也还行,靠近上海站出行比较方便,总体还是可以的。

Cons:

2026-01-04 via Nuitee
M
Michiel couple nl
7
Dit hotel staat tussen kantoren geen fijne plek.
Pros:

Ruime luxe kamer met aardig en behulpzaam personeel en mooie spa.

Cons:

De locate en vibe.
Als je binnen loopt voelt het alsof je in een enorme grote lege hal aankomt niet echt sfeervol, geen gezellige bar.

2025-11-04 via Nuitee
M
Margarita solo_traveller sg
8
Pros:

地點超好,在蘇州河畔,離市區也近

Cons:

餐廳待改進,咖啡不好喝,機器老是沒咖啡味,餐點也稱不上美味。

2025-09-10 via Nuitee
Y
Yue couple no
10
2025-08-05 via Nuitee
W
Wolfgang family_with_children de
9
Pros:

Das Frühstücksbuffet war perfekt.

2025-07-24 via Nuitee
M
Michail extended_group gr
7
Good location and facilities. Inconvenience during check-in and some misunderstanding.
Pros:

The location is great, it is located in a fairly quiet area but in the center of the city. Also, the hotel was clean and the facilities did not disappoint.

Cons:

Our room was not ready for check in at the appropriate hour and there was delay on the delay on the delay. They told us that they will give us food for the inconvenience but they only brought few fruits for three people. I believe they could have handled the situation better.

2025-07-18 via Nuitee
Y
Ying family with young children es
9
Nice hotel overall
Pros:

1. Stylish and modern design — the rooms are spacious, and having a 58m² room with a large bathtub is quite special for Shanghai.
2. Comfortable bed, shower, and bathroom.
3. Great breakfast selection — everything was delicious, and the live cooking stations were a nice touch.
4. Very friendly staff at the breakfast restaurant, and a special mention to the night shift receptionist on April 20–21.
5. Excellent location, with convenience stores just downstairs and many restaurants and cafés nearby.

Cons:

1. The lobby is a bit too dark.
2. Too few reception counters — one is reserved for concierge — which makes it difficult to manage check-in and check-out during peak hours. There’s no one organizing the queue, so guests often end up waiting a long time. Staff simply serve whoever is in front of them, regardless of who arrived first, leading to a chaotic and disorganized situation. This reflects a lack of management, not individual staff fault.
3. The service center staff should be more familiar with hotel procedures/product knowledge. We called a few times with simple questions and they were unable to answer. For example, when we asked if we could order a quick breakfast to the room (as our breakfast was included), the operator had to forward the call to reception, which resulted in another long wait. Basic inquiries like this should be handled directly by the service center to reduce the burden on the already overwhelmed reception team.

2025-05-02 via Nuitee
Y
Ying group vn
7
Good
2025-04-20 via Nuitee
J
Jason solo traveller id
10
Exceptional
2025-04-16 via Nuitee
J
Jie young couple gb
10
Excellent stay
Pros:

Excellent hotel and staff.

2025-04-04 via Nuitee
H
Holly
8
Comfortable but missing Vibe
Pros:

The lobby and the bar are a bit disappointing when you have worked all day and just want a place to chill. However, the room was great and very comfortable. I don’t know that I would book again because I do like a good vibe when you arrive and somewhere to unwind. It is in a more business area.

2025-03-01 via Nuitee
K
Kun family with young children jp
1
Bad
2025-02-05 via Nuitee
D
Denny review category business travellers my
8
Very good
2025-02-01 via Nuitee
A
Alexander young couple de
10
Exceptional
2025-01-26 via Nuitee
L
Luke family with young children jp
1
No view, no clean, no professional front service, third rate Breakfast
2025-01-24 via Nuitee
L
Leda family with young children au
9
Superb
2025-01-22 via Nuitee
K
Khoa group vn
8
Very good
2025-01-16 via Nuitee
C
Chun solo traveller my
6
Pleasant
2025-01-05 via Nuitee
X
Xiaoliang family with young children au
9
Superb
2024-12-29 via Nuitee