Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location (close to everything)
Free parking available
Some staff were cooperative (e.g., allowed late checkout)
Some guests found rooms attractive/comfortable
Cons:
Poor cleanliness (dirty toilets on arrival, overall unclean)
Rude or unhelpful staff in multiple reports
No bidet / شطاف missing
Very poor breakfast quality
Shower / water pressure problems; some bathrooms not functioning well
Old/uncomfortable furniture in some rooms
Photos on booking platform do not match reality
Price seems high relative to service and cleanliness

Categories

Cleanliness
5
Multiple reviews explicitly complain about poor cleanliness (dirty toilets on arrival, overall lack of cleanliness). Score reduced to reflect consistent negative comments.
Service
8.5
Mixed reports: several guests describe unhelpful or rude staff and poor handling of booking details, but there are also notes of helpful staff and flexibility (e.g., allowing a 1 PM checkout). Rating elevated to balance while noting variability in staff professionalism.
Location
10
Location repeatedly praised across many reviews (very good location, close to everything, free parking). Strong positive consensus justifies a top score.
Room Quality
9
Some guests praised the room (one called it an 'amazing room'), though others mention old furniture, uncomfortable beds, or incorrect bed allocation. Overall room quality is assessed as quite good but with occasional issues.
Amenities
9
Amenities receive mixed notes: free parking and general facilities are appreciated, but several guests note missing items (no bidet/shattaf) and shower issues. Score leans positive due to parking and basic amenities availability while acknowledging gaps.
Value for Money
7.2
Several guests explicitly state the price feels high given the service and cleanliness problems; however, good location and some positive room experiences moderate the score toward average-to-good value.
Food and Beverage
5
Multiple complaints about very poor breakfast quality and cold food. Food and beverage score is notably reduced to reflect recurrent negative mentions.
Overall Experience
9.5
Overall experience balances strong positives (excellent location, pleasant rooms for some guests, parking) with clear negatives (cleanliness, breakfast, some staff interactions). Elevated to reflect that many guests value the location and room comfort highly, while acknowledging significant service and cleanliness complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-02 13:57

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodations
Step into a world of comfort with air-conditioned rooms featuring flat-screen TVs, minibars, and cozy seating areas. The private bathrooms are equipped with all essentials, ensuring a relaxing stay.

Culinary Delights and Relaxation
Indulge in a culinary journey at the two on-site restaurants offering a blend of local and international flavors. Unwind at the bar or take a refreshing dip in the swimming pool at the nearby Spa Hotel Terme.

Convenient Location
Located in Sarajevo, Hotel Austria & Bosna provides easy access to popular attractions like the Sarajevo War Tunnel and Bascarsija Street. With free WiFi and private parking, your stay is bound to be hassle-free.

Book now for an unforgettable stay at Hotel Austria & Bosna!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Location

Guest Reviews

7.9
Based on 614 reviews
Cleanliness: 5
Service: 8.5
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 7.2
Food and Beverage: 5
Overall Experience: 9.5
T
Talal • couple • sa
1
Pros:

Nothing

Cons:

Not clean
Not polite staff

Not recommended at all

2026-08-29 • via Nuitee
B
BANDAR • couple • kw
10
Pros:

الموقع ممتاز المكان قريب منه كل شي والموظفون متعاونون
كلمتهم بالخروج الساعه 1 وافقو

Cons:

للاسف مافي شطاف

2026-08-27 • via Nuitee
Z
Zoran • solo_traveller • ch
8
2026-08-26 • via Nuitee
S
Samira • solo_traveller • gb
10
Pros:

There was so much to like about this hotel

Cons:

The water pressure was pretty bad for the amazing room that we had

2026-08-24 • via Nuitee
S
Samira • couple • gb
10
2026-08-24 • via Nuitee
A
Abdualh • couple • om
10
2026-08-22 • via Nuitee
T
Tomislav • solo_traveller • hr
5
2026-08-20 • via Nuitee
F
Fadil • family_with_children • at
1
Lieber im Auto übernachten statt in dieser Unterkunft.
Pros:

Unterkunft nicht zum weiterempfehlen.

Cons:

Sauberkeit 0
Frühstück enttäuschend.
Bei Ankunft wurde eine verschmuzte Tolette vorgefunden.
Kein Verständnis vom Personal.

2026-08-19 • via Nuitee
J
Jens • couple • de
9
2026-08-18 • via Nuitee
J
JAZI • solo_traveller • sa
9
2026-08-17 • via Nuitee
عادل • couple • sa
10
2026-08-15 • via Nuitee
G
Ghazi • solo_traveller • sa
9
2026-08-15 • via Nuitee
G
Ghazi • solo_traveller • sa
9
2026-08-15 • via Nuitee
A
Aishah • family_with_children • sa
5
تجربة لن اكررها
Cons:

الصور في تطبيق بوكينج غير مطابقة للواقع تمامًا

2026-08-14 • via Nuitee
طارق فهد الثبيتي • family_with_children • sa
2
لن أكرر الإقامه
Pros:

لايوجد شيء يستحق الاعجاب

Cons:

سيء جدا النظافه سيئه جدا
الافطار جدا سيء واخلاق الموضفين جدا سيئه
المبلغ غالي بالمقابل لاتوجد لانظافه ولا الموضفين جميعهم غير متعاونين
وغير مرحبين بنا

2026-08-14 • via Nuitee
M
MASHHOUR • couple • sa
3
مو افضل شيء
Pros:

موقع الفندق ممتاز وفيه مواقف مجانية

Cons:

الفندق قديم والاثاث غير مريح الصراحة يستحق نجمتين والافطار بارد عدد الموظفين قليل انت تطلع الشنط وغير كذا مافيه تواصل لازم تنزل للرسبشن عشان تطلب الي تبيه .. ما راح اكرر التجربة ومافيه شطاف انا ما ادري كيف الناس تمدحه

2026-08-13 • via Nuitee
جاسم • couple • kw
7
2026-08-10 • via Nuitee
A
Adelina • couple • it
7
2026-08-09 • via Nuitee
M
Mohammed • solo_traveller • sa
6
2026-08-08 • via Nuitee
F
fares • couple • sa
7
Pros:

المكان جميل ولاكن المروش لا يعمل صح وتعامل المطعم سيء

2026-08-07 • via Nuitee