Hotel Jatay

Hotels
Independent
8.4 (181 reviews)
Playas de Tijuana Sección Monumental, Av. Del Pacifico #560, Tijuana, BC, 22504 , Tijuana , MX

Facilities

Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Porter/bellhop
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location near the beach
Cons:
Issues with room comfort
Food quality concerns

Categories

Cleanliness
7.73
Some reviews mentioned cleanliness positively, but there were complaints about odors.
Service
9.2
Numerous reviews highlighted friendly and helpful staff.
Location
9.24
Many guests praised the hotel's proximity to the beach and local amenities.
Room Quality
8.19
Most guests found rooms acceptable, though some noted issues with comfort and view.
Amenities
8.22
Some guests found the amenities lacking, especially in terms of kitchen appliances.
Value for Money
8.18
Mixed reviews on value, but generally seen as fair for location.
Food and Beverage
7.73
Breakfast quality and cost were mentioned negatively.
Overall Experience
8.7
Overall, guests enjoyed their stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:12

Property Description

Luxurious Amenities

Pamper yourself with onsite massages or make use of the complimentary wireless internet access and tour/ticket assistance for a truly indulgent stay.

Delicious Dining Options

Enjoy a meal at the restaurant, or opt for 24-hour room service for a convenient culinary experience. Indulge in cooked-to-order breakfasts available daily from 7:00 AM to 1:00 PM for a fee.

Convenient Location

Situated in Tijuana (Playas de Tijuana), Hotel Jatay is within a 15-minute drive of Centro Cultural Tijuana and San Ysidro Border Crossing, making it the perfect gateway to explore the city. Book your stay now to experience luxury and convenience at Hotel Jatay.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.4
Based on 181 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 8.7
P
pradeep kumar
8
Pros:

Rooms are clean but the bathrooms are not have water clog issue. One 1 dust bin provided which is not sufficient

2025-10-12 via Nuitee
C
Carina family_with_children
8
Pros:

Good location, rooms need improvements.

2025-10-07 via Nuitee
M
Monica family
10
Pros:

Beautiful beachfront hotel nice views easy walking distance to seafood restaurants and coffee shops n bakeries

2025-10-06 via Nuitee
O
Oscar
10
Pros:

Always a pleausure Staying here

2025-10-02 via Nuitee
J
Jorge friends
10
Pros:

Clean and close to the beach

2025-10-01 via Nuitee
R
Roberto family
10
Pros:

Beach was clean and had excellent views and service.

2025-09-30 via Nuitee
I
iraima
2
Pros:

The property is ok but the front desk personnel was totally tactless, when saying that if they found blood or any other body fluid on blankets or towels they would let me pay for them as they need to buy new ones. Before me there were more guess checking in and neither of them were warned about it as I described. As soon as I entered the room given to me I checked the linen. The bed spread was burned, it was changed for a second one stained from bleach. The towels …. Well not looking good. The housekeepers tried to do a good job but nothing help me feel better. I just stayed because I paid in advanced and that was my first time in Tijuana. (My last time in Jatay Hotel)

2025-09-30 via Nuitee
L
Lisa family
6
Pros:

While the staff was great the management was horrible. He berated one of the staff members in front of me and my children during our breakfast. The rest of the staff was very accommodating. The beds in my room were 2 doubles. They were extremely hard like sleep on a wood board. The room was very small. They did clean it daily and provide 2 bottles of drinking water daily. My car was broken intobin the parking lot. Luckily a security guard stopped the incident. The view of the beach was very good.the hotel restaurant was not good. The food was cold.No taste at all. There are many better restaurants in the area that are cheaper and tastier. We stayed 5 days and found a lot of better places to eat. There is air conditioning in the rooms but they do not use it in the hallways or elevators. Next time I am in town I will stay at a different hotel. Again the staff was wonderful but the hotel itself was life staying at a prison instead of what is supposed to be a relaxing get away.

2025-09-28 via Nuitee
R
Roseann
10
Pros:

Staff was very nice and welcoming. Getting into my room. Was fast and easy.

2025-09-27 via Nuitee
R
robert
6
Pros:

I got there early and they wouldn't budge on a early check in. I counted 6 guests in the whole hotel. The hotel employees were all standing around the lobby. The room was mediocre.. A small window to view the ocean. The table between the beds was broken so the drawer wouldn't close. I felt at home in my mexican motel 6! Positive, it had a good shower!!!

2025-09-26 via Nuitee
N
Noe partner
8
Pros:

.

2025-09-25 via Nuitee
G
Guadalupe family
10
Pros:

It was a fun time and the staff were amazing! Very helpful!

2025-09-24 via Nuitee
J
Juan
10
Close to the beach
Pros:

All services were fantastic at the hotel,next time I will ask to get a ocean view, but overall good!!

2025-09-16 via Nuitee
M
Mathew
8
Pros:

Nice location to las playas. Good check in & parking. Rooms nice w AC.
Only down side was no hot walk for whatever reason.

Had all you can eat breakfast that’s was 3/5.

Overall good stay

2025-09-15 via Nuitee
J
Julius
10
Pros:

Beach, restaurant and shops nearby

2025-09-14 via Nuitee
J
Jessica
10
Pros:

Loved it

2025-09-12 via Nuitee
V
Vanessa
10
Pros:

The staff were grwat check in quick and easy. Room was clean. Only part that was not great was the view. When we opened the curtains our view was of what looked like a storage area or trash area.

2025-09-12 via Nuitee
J
Jessica
10
Pros:

Everything

2025-09-12 via Nuitee
J
Jessica
10
Pros:

Loved it!

2025-09-12 via Nuitee
W
William family
10
Pros:

Good place

2025-09-12 via Nuitee