Hotel Indigo - Madison Downtown by IHG

Hotels
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Hotel Indigo
9.6 (585 reviews)
901 East Washington , Madison , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Great location
Helpful shuttle service
Cons:
Overpriced compared to services
Issues with bed support
Hot water availability

Categories

Cleanliness
10
Most reviews highlight clean sheets and bathrooms, contributing to a very positive sentiment.
Service
9.99
Multiple mentions of helpful and friendly staff, especially shuttle drivers like Nathan and Morgan.
Location
10
Guests frequently mention convenient proximity to restaurants and attractions.
Room Quality
9.36
While most rooms are noted as comfortable, concerns about bed support reduced the score.
Amenities
9.49
The shuttle service is a valued amenity, but some guests expected more related services.
Value for Money
8.98
Some reviews mention the hotel being overpriced without premium services justifying the cost.
Food and Beverage
9
Food service is not mentioned, implying average expectations for this category.
Overall Experience
10
Guests consistently express a very high satisfaction overall with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:59

Property Description

Luxurious Amenities and Services

Hotel Indigo - Madison Downtown offers a range of upscale amenities including a fitness centre, terrace, and a restaurant and bar. Guests can also take advantage of the 24-hour front desk, airport transfers, and free WiFi throughout the property.

Convenient Location

Situated in the heart of Madison, guests can easily explore popular attractions such as Madison Area Technical College, Monona Terrace Community and Convention Center, and State of Wisconsin: State Capitol Building. The hotel's proximity to Dane County Regional Airport makes traveling a breeze.

Recreational Opportunities

Guests can partake in various activities during their stay, with cycling being a popular choice. Whether you're looking to stay active or simply relax, Hotel Indigo - Madison Downtown provides the perfect setting for a memorable experience.

Ready to elevate your stay in Madison? Book your room at Hotel Indigo - Madison Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Guest Reviews

9.6
Based on 585 reviews
Cleanliness: 10
Service: 9.99
Location: 10
Room Quality: 9.36
Amenities: 9.49
Value for Money: 8.98
Food and Beverage: 9
Overall Experience: 10
C
Christopher • family_with_children • us
10
2026-01-25 • via Nuitee
M
Marcus • couple • us
9
2026-01-24 • via Nuitee
K
Kristan • extended_group • us
9
2026-01-20 • via Nuitee
I
Isaiah • extended_group • us
9
Pros:

Shower handle on opposite side of Shower head

Cons:

Size of room

2026-01-19 • via Nuitee
A
Abigail • couple • us
10
2026-01-19 • via Nuitee
K
Kendra • couple • us
10
2026-01-19 • via Nuitee
A
AUDRA • extended_group • us
10
Pros:

A hotel with real art in a cool old building. Refreshingly original in decor

2026-01-19 • via Nuitee
M
Maryann • solo_traveller • us
9
2026-01-19 • via Nuitee
J
Janelle • family_with_children • us
10
Can’t wait to stay again!
Pros:

Location to concert across the street , handy parking ramp, room service breakfast , friendly helpful staff

Cons:

Zero

2026-01-19 • via Nuitee
N
Nicole • couple • us
9
2026-01-19 • via Nuitee
J
Jo • couple • us
10
Excellent stay! Location was perfect!
2026-01-15 • via Nuitee
R
Rachel • solo_traveller • us
9
Really good!
Pros:

All of the staff members were excellent! The bar and restaurant were great.

Cons:

I wish I had a larger room and had had a choice re: view.

2026-01-10 • via Nuitee
S
Sherry • family_with_children • us
10
2026-01-06 • via Nuitee
S
sarahtI4271UG • Couples
10
Great staff & clean
Pros:

Best part of our stay was our shuttle ride with Nathan! He was so kind and drove incredibly safely. The hotel is honestly lucky to have him!
The front desk staff was incredibly helpful as well. The sheets and bathroom were clean and location was good.

2025-12-29 • via Tripadvisor
F
Freedom783498 • Family
10
Great staff
Pros:

Nathan was a great shuttle driver. He took us to the airport from Hotel Indigo despite icy and snowy road conditions. He was friendly and easy to talk to.

2025-12-29 • via Tripadvisor
D
double_OO7 • Business
10
An Epic Time!!!
Pros:

Hotel Indigo is amazing I enjoyed my time through the whole time. I was impressed and placed at ease while I was going through my training at Epic. Nathan our driver was absolutely fantastic and down to earth. Thankful for the wonderful experience

2025-12-19 • via Tripadvisor
J
J7505ERdenisep • Family
10
Driver
Pros:

Our driver was very helpful and considerate. He picked us up at the hotel and drove us to the wedding venue.We were very happy we didn't have to walk! It is a cold day in Madison.

2025-12-05 • via Tripadvisor
C
Charles • family_with_children • us
6
2025-12-02 • via Nuitee
R
Rebecca • couple • us
8
It did the trick! Comfortable, had everything we needed, very clean.
Pros:

Great location. Didn’t have breakfast.

Cons:

My bed was starting to lose support.

2025-11-29 • via Nuitee
L
Loveboat4 • Business • Alexandria, Virginia
10
Great spot in Madison
Pros:

Great hotel when visiting Madison. Rooms are clean and have lots of space. Located close to lots of restaurants and breweries. Great recommendations from Nathan on where to visit for good food and a good beer!

2025-11-28 • via Tripadvisor