Staybridge Suites - Newark - Fremont by IHG

Hotels
Staybridge Suites
9.4 (298 reviews)
6000 NewPark Mall Road , Newark , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast options
Nice location
Cons:
Poor staff service
Issues with safety and access
High deposit costs with slow refunds

Categories

Cleanliness
9.14
The hotel was described as very clean, but there were mentions of spider webs in the hallways.
Service
8.11
Staff was criticized for not honoring rates and being unhelpful, indicating a poor service experience.
Location
10
Good location as it is near the freeway.
Room Quality
9.98
Rooms were noted as clean and spacious for families.
Amenities
9.63
Amenities include a good breakfast and a nice lounge area.
Value for Money
9.59
Generally good value, but some complaints about billing practices.
Food and Beverage
9.64
Breakfast received positive feedback with plenty of options.
Overall Experience
9.13
Mixed reviews, with significant concerns about safety and service overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Convenient Location
Staybridge Suites - Newark - Fremont, an IHG Hotel, is strategically located near major attractions such as Shoreline Amphitheatre and Oakland Coliseum, making it the perfect base for exploring the area.

Home-like Comfort
Enjoy the convenience of having a kitchen in select rooms equipped with a fridge, dishwasher, and microwave, providing a homely touch during your stay.

Modern Amenities
With a business centre, free WiFi, and vending machines offering snacks and drinks, Staybridge Suites ensures that all your needs are met for a comfortable and hassle-free stay.

Experience comfort and convenience at Staybridge Suites - Newark - Fremont. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

9.4
Based on 298 reviews
Cleanliness: 9.14
Service: 8.11
Location: 10
Room Quality: 9.98
Amenities: 9.63
Value for Money: 9.59
Food and Beverage: 9.64
Overall Experience: 9.13
N
Natalia family_with_children us
9
2026-08-10 via Nuitee
C
Carole family_with_children us
8
We stay there often. Always great service.
Pros:

Love the staff

2026-07-15 via Nuitee
S
Shu Yu family_with_children tw
10
Pros:

Room was clean and I’ve got everything I need.

Cons:

My room card was somehow not working in the morning before checkout. It was fixed but not working again.

2026-07-05 via Nuitee
E
Erlinda family_with_children us
9
Nice. Great staff!
Pros:

Location

Cons:

Dresser in room wouldn’t close.

2026-06-25 via Nuitee
S
Sally V solo_traveller us
4
Pros:

It's close to the freeway.

Cons:

When I went to check in the staff member wasn't in the mood to talk. I asked what time was breakfast and he replied that the information was in the room. I asked if the social evenings where you get a ticket to drink for free were still ongoing. The staff member said we missed those dates already. The other staff members were great and in good moods to answer questions. Great customer service all around. The first person made me want to rent somewhere else.

2026-06-20 via Nuitee
B
Benavides couple us
10
2026-06-12 via Nuitee
J
JULIE solo_traveller us
1
2026-06-08 via Nuitee
E
Elton extended_group us
10
2026-06-01 via Nuitee
C
Christine solo_traveller us
10
2026-05-31 via Nuitee
J
James solo_traveller us
9
2026-05-25 via Nuitee
J
Joanne extended_group us
10
2026-05-22 via Nuitee
L
lai couple us
9
2026-05-14 via Nuitee
M
Mariam couple us
10
From the cleansingness of the room to the accommodating necessities, to the outstanding / attentive staff - my over
Pros:

Everything

Cons:

Nothing

2026-05-12 via Nuitee
T
Trail50688289673 Family
2
Guest service not in mind Money Grab for Management company
Pros:

For the price charged for this room, you would expect basic amenities such as USB outlets to charge devices. Unfortunately, the experience fell far below expectations.

The room was not properly cleaned. A dirty fork was left behind, which clearly should have been noticed during inspection.

The clock in the room is also missing its 9V battery. Every time the key card is removed and the room loses power, the clock resets completely. This may seem minor, but for travelers it becomes an unnecessary inconvenience.

To me, this reflects a management issue more than a housekeeping issue. If leadership conducted routine quality inspections on even a handful of rooms daily, problems like this would be identified immediately. Small cost-cutting decisions — such as not replacing a simple battery — negatively impact the guest experience.

Additionally, the shower water pressure is extremely weak, making it difficult to properly shower after traveling.

To make matters worse, guests are also charged for parking in Newark, which feels more like a revenue grab than a guest-focused policy.

Overall, this property does not deliver value for the price being charged, and I will not stay at this location again in the future.

2026-05-06 via Tripadvisor
S
Steven couple us
10
2026-05-04 via Nuitee
A
Ashley family_with_children us
10
Overall, the room is great like it’s always been great clean up-to-date no blemishes perfect
Pros:

Everything was exceptional the property the room, the pool area the gym everything was great. I used to work here. I opened this place with other coworkers before they even opened so I was there to experience that and to be a part of that so I come back to this place every summer in spring and stay with my family for one month or two months

Cons:

I did not like the fact that before checking out I cleaned the room. I did the dishes so the maid wouldn’t have to do it because I know how hard their job is cause I used to work there and once we checked out at 12 o’clock around five something someone from there tried to charge my car $250 so I called the property and the manager answered and I asked him why was my card trying to be charged for $250 when the room was 264 including that the deposit he goes oh because the room smelled like smoke for one I have my kids there I would never smoke with my kids for secondly I don’t even smoke. I don’t do any type of drugs I recently just had a kidney transplant so I rented this room to get away from the outside world so I could heal and so my kids could swim and just so we could be in a quiet environment. I was really upset and pissed off that he would charge my card without even talking to me so when I asked him, why would he charge my card without following up with me to see what the issue was? He said I am so sorry about this. I am so sorry. The card was declined. It didn’t go through so we’re even we’re OK don’t worry about it. We’re not gonna charge you. I even offered to send in my documents for the kidney transplant like I really don’t understand like I told him I’ve been coming to this hotel for years. I worked there and I’ve never had a problem out of any staff there because they knew me so I’m just still mind blown how he could just take it upon himself and just charge someone’s card $250 without even talking to Them.

2026-04-07 via Nuitee
G
Guada couple us
10
Definetly will stay again the future.
Pros:

the room is clean and comfy

2026-03-25 via Nuitee
E
Erika couple us
6
Cons:

I booked a king suite room for the night of my wedding this last Saturday, and I was given two full beds instead.
Which wasn’t what I booked.
Little disappointing on my wedding night

2026-03-16 via Nuitee
D
david couple us
6
Like I say it was a little bit uncomfortable because all the necessities were not there where we stay again it’s very un
Pros:

Who is in the area that we were visiting and it was very clean

Cons:

The room was lacking the tools for us to enjoy the evening. It doesn’t have very much dishware utensils not even a ice bucket.

2026-02-24 via Nuitee
J
Jameelah solo_traveller us
10
Pros:

Everything

Cons:

Pay for parking and incidental fee was not advertised

2026-02-10 via Nuitee