Staybridge Suites - Newark - Fremont by IHG

Hotels
Staybridge Suites
9.4 (277 reviews)
6000 NewPark Mall Road , Newark , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast options
Nice location
Cons:
Poor staff service
Issues with safety and access
High deposit costs with slow refunds

Categories

Cleanliness
9.14
The hotel was described as very clean, but there were mentions of spider webs in the hallways.
Service
8.11
Staff was criticized for not honoring rates and being unhelpful, indicating a poor service experience.
Location
10
Good location as it is near the freeway.
Room Quality
9.98
Rooms were noted as clean and spacious for families.
Amenities
9.63
Amenities include a good breakfast and a nice lounge area.
Value for Money
9.59
Generally good value, but some complaints about billing practices.
Food and Beverage
9.64
Breakfast received positive feedback with plenty of options.
Overall Experience
9.13
Mixed reviews, with significant concerns about safety and service overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:25

Property Description

Convenient Location
Staybridge Suites - Newark - Fremont, an IHG Hotel, is strategically located near major attractions such as Shoreline Amphitheatre and Oakland Coliseum, making it the perfect base for exploring the area.

Home-like Comfort
Enjoy the convenience of having a kitchen in select rooms equipped with a fridge, dishwasher, and microwave, providing a homely touch during your stay.

Modern Amenities
With a business centre, free WiFi, and vending machines offering snacks and drinks, Staybridge Suites ensures that all your needs are met for a comfortable and hassle-free stay.

Experience comfort and convenience at Staybridge Suites - Newark - Fremont. Book your stay now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.4
Based on 277 reviews
Cleanliness: 9.14
Service: 8.11
Location: 10
Room Quality: 9.98
Amenities: 9.63
Value for Money: 9.59
Food and Beverage: 9.64
Overall Experience: 9.13
A
Ashley family_with_children us
10
Overall, the room is great like it’s always been great clean up-to-date no blemishes perfect
Pros:

Everything was exceptional the property the room, the pool area the gym everything was great. I used to work here. I opened this place with other coworkers before they even opened so I was there to experience that and to be a part of that so I come back to this place every summer in spring and stay with my family for one month or two months

Cons:

I did not like the fact that before checking out I cleaned the room. I did the dishes so the maid wouldn’t have to do it because I know how hard their job is cause I used to work there and once we checked out at 12 o’clock around five something someone from there tried to charge my car $250 so I called the property and the manager answered and I asked him why was my card trying to be charged for $250 when the room was 264 including that the deposit he goes oh because the room smelled like smoke for one I have my kids there I would never smoke with my kids for secondly I don’t even smoke. I don’t do any type of drugs I recently just had a kidney transplant so I rented this room to get away from the outside world so I could heal and so my kids could swim and just so we could be in a quiet environment. I was really upset and pissed off that he would charge my card without even talking to me so when I asked him, why would he charge my card without following up with me to see what the issue was? He said I am so sorry about this. I am so sorry. The card was declined. It didn’t go through so we’re even we’re OK don’t worry about it. We’re not gonna charge you. I even offered to send in my documents for the kidney transplant like I really don’t understand like I told him I’ve been coming to this hotel for years. I worked there and I’ve never had a problem out of any staff there because they knew me so I’m just still mind blown how he could just take it upon himself and just charge someone’s card $250 without even talking to Them.

2026-04-07 via Nuitee
G
Guada couple us
10
Definetly will stay again the future.
Pros:

the room is clean and comfy

2026-03-25 via Nuitee
E
Erika couple us
6
Cons:

I booked a king suite room for the night of my wedding this last Saturday, and I was given two full beds instead.
Which wasn’t what I booked.
Little disappointing on my wedding night

2026-03-16 via Nuitee
D
david couple us
6
Like I say it was a little bit uncomfortable because all the necessities were not there where we stay again it’s very un
Pros:

Who is in the area that we were visiting and it was very clean

Cons:

The room was lacking the tools for us to enjoy the evening. It doesn’t have very much dishware utensils not even a ice bucket.

2026-02-24 via Nuitee
J
Jameelah solo_traveller us
10
Pros:

Everything

Cons:

Pay for parking and incidental fee was not advertised

2026-02-10 via Nuitee
L
Lilia Salve extended_group us
8
Pros:

Good.

Cons:

No one clean our room in our 3 days 2 night stay.

2026-01-19 via Nuitee
P
Patricia family_with_children us
10
Excellent
2026-01-10 via Nuitee
Y
Yoana family_with_children us
8
2025-12-14 via Nuitee
R
Rosie family_with_children us
10
The property was nice, the people were nice. They t was a very nice clean hotel. Nice breakfast.
Pros:

The cleanliness. The staff was very friendly.

2025-12-03 via Nuitee
Z
Zonker1234 couple us
8
2025-11-19 via Nuitee
T
Tuck Wai extended_group my
7
Cosy and convenient stay
Pros:

Good location as it located near the freeway

Cons:

Breakfast menu spread limited

2025-11-10 via Nuitee
E
EurekaJSK Business us
4
Staff won't honor quoted rates and Not helpful. Better alternatives available
Pros:

Recently stayed here for three nites. It's a nice newer hotel, however, I was charged more than my reservation and when I brought to their attention they would not honor the documented reservation rate. Additionally, both elevators were out of order one day and I was on the 4th floor, I asked to be moved to first floor for physical limitations. No effort at all made to accommodate. Staff is arrogant and unhelpful. There is much better option with Homewood Suites only a couple blocks away.

2025-10-20 via Tripadvisor
C
ctatakamotonga Family
2
Do not stay if you want to be harassed and workers barging into your room
Pros:

This is not a family oriented place to stay. I do not feel safe when I checked in my room and met with some family who was staying here to let my kids swim while they bbq. I left to the store and everyone gone. Unaware of what happened I go up to my room where my family were getting ready and we left to go out and get some things for our stay. Upon coming back around 12 AM the security and rep knocked and let them selves into the room with no announcement or chance for me to get to the door. Confused and scared for my kids safety, I asked him what the hell is going on and why did they let them selves into guest room like that. The security said its private property and they can do that.. I said into a room that I paid for without consent and the guy proceeded to tell me that we must vacate from the premises and that my party that was there earlier already have! First I did not book with them so how did you identify and decided to remove us from the premises! Whoever is managing this hotel is running an unsafe circus and I will definitely not be coming to this place of harassment!!!!! Definitely looking to sue for unjustified removal from premises.

2025-10-19 via Tripadvisor
J
Justine family_with_children fr
8
2025-10-19 via Nuitee
E
elsa partner
10
Pros:

Room clean and spacious area quiet

2025-10-07 via Nuitee
J
Jaime D family
4
Pros:

no hot water for two nights, needed to take showers

2025-10-03 via Nuitee
R
reshmita
10
Pros:

Very nice and friendly staff. Vijay checked me in, and he was very friendly.

2025-09-30 via Nuitee
A
Asael couple us
10
Increíble
Pros:

La limpieza el
Cobro de parking es muy accesible solo que en lo pasillos se mira mucha telaraña

Cons:

El depósito es ya muy caro y luego tarda para que te lo regresen

2025-09-28 via Nuitee
I
Ianeta
10
Pros:

It was great rooms were clean and the free breakfast was great a lot of options

2025-09-22 via Nuitee
P
Peter
10
Great place to stay
Pros:

The room is nice and clean. Spacious for a family with 3 kids! Staff is friendly and helpful. Lounge area is nice and open with plenty of space.

2025-09-15 via Nuitee