Los Camilos

Tardaba horas en llenar el deposito del baño, teníamos que llenarlo con una jarra y no salió agua caliente de la regadera

Ran out of water and hot water every day, bathroom had a strong toxic stench. Valeria promised us a refund due to horrible experience but never got one even though caleed a few times. In process of making a formal complaint with Profeco and local health department as there is various violations of safety and health. Should of read the reviews before staying there, they all complained about the water issue and it was much worse than the reviews. Booking look into this, there is a coversation on this platfform that shows proof and we also have pictures and videos of it, its all documented not just my word. Very gross to run out of water as you could bathe or use the restroom, wash your hands, basic stuff. Hotel from hell!!!!

The hotel is NOT a hotel.is a guest house. Please do not keep advertising this place as something is not.
The smell was terrible tge room was extremely cold the heater had no way to plug to the electricity. Tgere qas no water in the room at arrival.I was waiting out side for over 30 minutes at arrival. There was No breakfast or any food service available. The staff was invisible. The phone line send me to an answering machine. It was so streessful
I was cold non attended. And NOne of my messagers to you or the hotel were attended.
This was a fraud

Las escaleras para subir a la habitación son incómodas y en ese espacio estaba muy sucio.

La ubicación un poco confusa

La entrada no corresponde a un hospedaje sino a un restaurante. Nunca pude ingresar a la habitación y tuve que hacer otra reserva de ultima hora

Do not book your stay here. The customer service was nonexistent. When we arrived during the designated check-in time, we called and texted the Whatsapp number multiple times to no avail. There was no one to open the gate, and we were left standing outside until another guest eventually came by and let us in because they had checked-in the day before and had a key. There was no concierge once inside, and we still could not get in contact with anyone. It was not until another guest came in, trying to also check-in, that after 30 minutes they were finally able to reach the owner who said they would "send someone by." Someone did eventually come by and let us into our room. Unfortunately, the bathroom in our room was filthy. There was a dead moth about 5 inches long on the bathroom sink, so dried out that it had to have been there for weeks. The jacuzzi, a posted amenity of the room, was covered in dirt, with a sign that said that we weren't allowed to use it to conserve energy. The toilet seat was broken. The shower had spider webs and spiders crawling up it. We went down to the kid that let us in and he was unconcerned, telling us we could either get a new room or have it cleaned in the morning. With the state of the rest of the building and a 3 AM wake-up time to go to an excursion, we decided to spend the night and have them clean it the next day since it was already almost midnight. We left early in the morning and came back around 3PM and the room had not been touched. There again was no concierge or the kid from the night before to try and switch rooms or check-out with. We messaged the owner stating we were leaving and needed a refund. They did not reply until days later and said that a refund could only be processed through Booking.com. I called Booking.com, who said the hotel had to confirm the refund before they could process of the refund. The owner/hotel never responded to booking and we have not received a refund. Do not stay here.

-Room reserved was not provided.
Initially, they wanted to give us one room instead of the two reserved.
-No hot water one of the nights due to a close valved.
-Poor communication with host, and never answered my phone calls.
-According to the host one of the rooms reserved was not available due to pluming issues but, one of the nights the “room” was occupied and they were using the hottub that was “broken”… 🤬 and. Never saw a refund on the room denied vs the room given.
-an awful smell of sewer in our room all three nights, luckily we were only there to shower and sleep. Would not recommend this stay at all.

It was cold at night and the heaters provided were insufficient

It was cold because the walls were made of stone. They’re very thick and it takes a long time to heat up the room. This is natural.

But in the summer, it would be great cause it would be cool

La limpieza, estaba sucio

No staff there, more like and air bb bedroom

Room felt very humid (cold or hot)

A mi llegada aprox 7 30 pm, no habia nadie para abrir, el telefono que mandan para tener comunicacion tampoco lo respondia nadie, tardo aprox de una hora en contestarme cuando mande mensaje via Booking. La ducha no tenia agua caliente, cuando lo reporte me dijeron que si hay pero tarda un poco, yo estuve casi 15 mins tirando agua para ver si salia y nada.

Instalaciones viejas y en mal estado, el agua de la regadera es muy difícil de controlar, sale fría, luego bien, luego hirviendo sin que muevas la llave, la escalera está inclinada como si está a punto de caer