Fairmont Century Plaza Los Angeles at Beverly Hills

Amazing service from Bella , Kevin and Janneth in the Fairmont gold lounge. World class service and great people. Thank you for everything , regards Nick

Wonderful hotel in Los Angeles. Right in West LA next to a lovely outdoor mall. Minutes to. UCLA, Santa Monica or Beverly Hills. Nice airy rooms with balconies, relaxing lobby and nice breakfast area. The reason I’m writing this review is the staff. From all my travels this year in Europe, South America , and LA, this is by far the most professional attentive staff who use common sense and compassion to resolve any issue. All done with kindness and a smile.
Housekeeping, valet, maintenance, restaurant and especially the front desk . From Coleen, to the amazing managers Beau and Jack. Jack was so helpful throughout our stay.. I would return to this hotel whenever in LA based on the amazing staff.. many thanks for your hospitality. .

While the Century Plaza is a great property and location- the service I experienced was horrible. This is a hotel that has no hotel operator. If you want to call room service, housekeeping, the front desk, etc....all calls go to one person and then you leave a message and wait for a call back. What is worse, many times that person who gets the calls is busy and your call goes into a voicemail. The bottom line - if you ever need service and do not mind waiting in your room for a call back then this is the hotel for you. However, if you need your car - room service- housekeeping or anything else, be prepared to leave a message and wait. It appears that this hotel wants to cut staff at the expense of the guest. Good Luck.

We stayed at Fairmont Century Plaza for 3 nights in December with our family, including two young kids, and had a wonderful experience—largely thanks to Jatin Mehta, the Fairmont Gold Manager.

Jatin was incredibly attentive, approachable, and always available. From helping us with food and drink preferences to making sure our family was comfortable throughout the stay, he went above and beyond. Traveling with young children can be unpredictable, and Jatin handled every request with patience, warmth, and genuine care.

He also provided excellent assistance with sightseeing recommendations, helping us plan our days in LA efficiently. It truly felt like personalized service rather than standard hotel hospitality.

Fairmont Gold itself was fantastic, but Jatin’s presence elevated the experience significantly. His attention to detail and commitment to guest satisfaction made our stay smooth, relaxing, and memorable. We would absolutely stay here again and highly recommend Fairmont Gold especially under Jatin’s management.

This visit to the Fairmont Spa Century Plaza has officially become an annual ritual for me—a 90-minute recovery deep tissue massage just before the new year—and this year’s experience was exceptional.

From the moment I arrived, everything felt seamless and intentional. Valet parking was swift and complimentary with spa validation, which immediately set a tone of ease. Taking the Cher elevator to the Spa felt like a transition in itself; upon arrival, I was enveloped in a tranquil scent and greeted with genuine warmth.

Every detail was thoughtfully curated. The robe was plush and indulgent. The Himalayan Salt Room was refreshing and restorative. The sauna was deeply rejuvenating and prepared me perfectly for the treatment to come.

My 90-minute massage was exactly what I needed to decompress and reset. Bia was extraordinary—methodical, intuitive, and highly skilled. She worked through each muscle with precision, and I could feel layers of tension and stress melting away. It was not only therapeutic, but profoundly grounding.

Afterward, I was treated to peppermint bark and horchata, a small but delightful touch, before relaxing on the hot marble bench. That final moment of stillness before descending back into the world felt intentional and complete.

Fairmont Spa Century Plaza delivers a truly refined wellness experience. This is not simply a spa visit—it is a reset, and one I will continue to return to year after year.

Hotel check-in staff were superb, smooth and very professional. Needed some specialized information and printing help... staff made it happen without a hitch. Shout out to Ashley!

We stay at the Fairmont Century Plaza on a regular basis - 3 or 4 times a year. We began our visits as the hotel was first opening. The property has been maintained to perfection and is just beautiful. Customer service is obviously a focus of management and makes our visits so special. Matthew McShane, the assistant director of front office, has been there to address any special needs we might have. He apparently trains the staff to address guest concerns and make them feel welcome from beginning to end. John, the bell attendant is always so friendly and welcoming and makes our stay very special. Edwin at the front desk has always been so courteous and cordial. The restaurant Lumiere is also a wonderful experience. Douy, the hostess, greets us like old friends as she welcomes us and sets the mood for the dining experience. Robert, the server, provides in depth knowledge of the menu. His understanding of and breadth of experience with wine has been a real treat for us. He is able to suggest wine and food pairings that make the meal special.

Overall, the Fairmont Century Plaza is one of our favorite hotels.

My stay was absolutely incredible. The service was truly first-class from start to finish—attentive, warm, and highly professional. The ambiance throughout the hotel is beautifully curated, creating a refined yet welcoming atmosphere. The quality of the products, from the room amenities to the dining experience, was exceptional and clearly top-tier. A flawless stay overall; I would absolutely return and highly recommend it.

Have been staying there for over a year and a half and the Gold Club crew is fantastic- Bella, Edras, Janneth and team. Highly recommend it!

Visited the lobby bar with a group of friends. While the hotel itself was clean, the atmosphere felt unwelcoming and the crowd came across as pretentious. Service at the bar was slow, and finding seating was difficult, most of their seating areas only accommodated four people, which made it challenging for a group of 8. Overall, the experience didn’t feel very accommodating.

Beatriz was super charming she helped us with some restaurant recommendations. Jatin made us feel like home… the Fairmont Gold Lounge is very elegant and cozy

Everything about the Fairmont Century was superb. The room was luxurious and all of the staff we encountered were very pleasant. I would especially thank to thank John in the luggage service for going above and beyond and offering great service. I highly recommend the Fairmont Century if you are looking to stay in the LA area.

The spa at the Fairmont Century Plaza is truly a relaxing retreat. The services themselves were fantastic—professional, attentive, and exactly what you’d expect from a luxury property. I had a great experience and would absolutely come back.

That said, the facility could benefit from a few upgrades. The biggest miss was the absence of a hot tub, which feels like a core amenity in a spa at this level. A larger co-ed relaxation area would also enhance the overall experience, especially for couples or groups looking to unwind together.

Overall, a great spa with excellent service, just a few facility enhancements away from being exceptional. Would return.

Rooms are gorgeous, staff is attentive and thoughtful, spaces are clean and luxurious. The gold club breakfast was an absolute delight. If you have any reason whatsoever to be in Century City, do not miss staying here!

My experience was extra special thanks to Bella, Kevin, Edras, Janeth, and Alice. They were always attentive, anticipating every request. The Gold Lounge team is amazing, and my stay wouldn’t have been as great without the wonderful team behind it.

Excellent staff. Especially Alice and Bella from the Fairmont Gold! Really pleasant and thoughtful throughout my stay. Can not recommend enough.

Very close to shopping (walking distance to Westfield Century City), seems like there is a Waymo always waiting outside the entrance, excellent view of the city and skyline, very large and clean suite, gave us extra sheets, pillows, and slippers upon request, very helpful in arranging for car service, and excellent concierge service at the lounge. The only minor negative experience (not the hotels fault) is the hoking of car horns due to the occasional bad traffic etiquette of cars entering the mall across the street; but, that was on the busier shopping weekend (Black Friday).

Currently staying at this wonderful property. I wanted to give a quick acknowledgment to Bella, who is one of the Gold Concierges. Bella is the kindest, most professional concierge that I have ever engaged with in my travels. I will be returning to this property simply based on her!

The experience was underwhelming. The food was just okay, and the prices felt too high for what was offered. I expected more.

Beautiful hotel. Staff went beyond the call, friendly, helpful and nothing was a problem. Century Plaza across the road so easy walk. Definitely be back here.