The Westin Kansas City at Crown Center

Hotels
•
Westin
8.5 (456 reviews)
One East Pershing Road , Kansas City , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location for holiday events.
Friendly staff despite being overwhelmed.
Cons:
Rooms were cold and not properly heated.
Cleanliness issues noted in the bathroom.
Food quality at restaurant was very poor.

Categories

Cleanliness
7.6
The bathroom was not clean and had stains on the bathroom wall.
Service
10
Staff was friendly and helpful, but some staff appeared overworked.
Location
10
Great access to the Hallmark Christmas Experience.
Room Quality
8.57
Rooms were old with thin walls, but generally clean.
Amenities
8.61
Additional fees for parking and wet area usage were excessive.
Value for Money
7.56
The price does not match the quality of rooms and services.
Food and Beverage
6.59
Food quality was poor with soggy bread; drinks were good.
Overall Experience
9.05
Overall experience was disappointing; issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at The Westin Crown Center Hotel, with each room offering a cozy seating area, work desk, and flat-screen TV. Upgrade to a room with stunning city views for an added touch of elegance.

Relaxation and Recreation
Unwind and rejuvenate with our array of amenities, including a whirlpool, sauna, steam room, outdoor heated swimming pool, track, and tennis courts. Whether you prefer a leisurely swim or a challenging game of tennis, we have something for everyone.

Convenient Location
Explore the best of Kansas City with ease, as our hotel is located near popular attractions like the Liberty Memorial, Union Station, Bartle Hall Convention Center, museums, and sports venues. Immerse yourself in the vibrant culture and entertainment options just moments away from our doorstep.

Book your stay at The Westin Crown Center Hotel now for a memorable and relaxing experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

8.5
Based on 456 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 7.56
Food and Beverage: 6.59
Overall Experience: 9.05
S
Shirley • extended_group • us
10
It was great, beautiful, clean, and staff were amazing.
Pros:

Great location for a fun weekend, walking distance to union station, aquarium, and Legoland.

Cons:

Can’t ride the elevators to any floor but your own so if your family is on another floor get a key from them.

2026-03-04 • via Nuitee
O
owene145 • Family
10
Greatest hotel EVER!
Pros:

I LOVED the westin because the rooms were extremly clean, the outdoor pool was warm in 30 degree weather, and evreything! It was a great experience for my family!

2026-03-02 • via Tripadvisor
G
Grisel • family_with_children • pr
9
Mi estadía en el Westin Crown Center de Kansas City
Pros:

La habitación súper cómoda. El personal de todo el hotel muy atento y amable. El personal de area del desayuno espectacular tanto los latinos como los americanos nos hicieron sentir muy bien.

Cons:

La bañera se tardaba en bajar el agua pero todo lo demás súper y las tiendas del hotel cierran muy temprano.

2026-03-01 • via Nuitee
C
Cinda • extended_group • us
10
Overall great experience!
Pros:

Very friendly staff, great location and comfortable rooms.

Cons:

Softer pillows

2026-02-28 • via Nuitee
P
prittievakant • family_with_children • us
9
2026-02-24 • via Nuitee
V
Valerie • extended_group • us
9
2026-01-22 • via Nuitee
R
Ryan • family_with_children • us
8
Good family hotel with convenience for shopping or things to do.
Pros:

Location and unique layout

Cons:

Can’t really complain. Just seemed like cost was there.

2026-01-19 • via Nuitee
J
jessica • family_with_children • us
4
Pros:

Clean and beds comfortable

Cons:

Paid extra for lounge access and was closed the entire time

2026-01-16 • via Nuitee
N
Nicole • couple • us
10
2026-01-09 • via Nuitee
P
Patricia • family_with_children • us
10
2026-01-03 • via Nuitee
C
Companion51939994162 • Family
2
Rooms were so cold and nothing done about it
Pros:

I'm not even sure what they're doing is legal. Missouri just says that tenants must have access to heating to make the rooms a "habitable temperature." I'd argue they fail to do this and are thus operating illegally.

Completely ill-equipped to handle any sort of cold weather. During the night it got down to as low as 62° and during the day it never exceed 65°.

AVOID AVOID AVOID!

We talked to front desk but they basically just said, "it's cold outside. Sorry." They said they would send up extras blankets, but never did.

We had kids, 2 and 6 years old, with us and they were so cold overnight.

Overall just a horrible experience. Cannot recommend at all, especially if you have kids.

2025-12-30 • via Tripadvisor
T
Thonas • couple • us
10
We love staying here for our anniversary every year
Pros:

We love the location and how we can have the hotel park our car and everything was so close to walk too.

Cons:

The pool was always crowded with kids

2025-12-29 • via Nuitee
P
Pasewark • family_with_children • us
8
2025-12-26 • via Nuitee
M
Mark • couple • us
10
2025-12-23 • via Nuitee
S
stacys199 • Family • Danville, Tri-Valley, California
4
Not a Westin Experience
Pros:

This seems like an old Embassy Suites by the structure. We had a one night stay for holiday ballet. Upon arrival the valet gave us uncertain, confusion. When giving your car over to someone who seems unsure of the process was a bad start not to mention the glassy red eyes. The front desk gal seemed overworked and not in the happy holiday spirit, no smile no greeting. I received an email one day prior to our stay that the concierge could help us with limo car service etc but when I asked the happy desk clerk where the concierge was she rolled her eyes and said they didn't have one. They also advertised room service which they had NONE. The rooms were old but somewhat clean. Thin walls, you could feel the springs in the old bed but the linens were nice. The food at the restaurant was terrible. The pita bread that came with the dip were floppy, soggy wet. 50 dollars down the drain for food. Drinks were good. Service was good at the restaurant. I would never stay here again unless the price was 200 or less.

2025-12-21 • via Tripadvisor
L
Larry • couple • us
7
It was a great time in the people were great
Pros:

When I emailed them through the booking.com site they said they would be glad to upgrade me to the side debt looks out over the Mayer’s Christmas tree. Then when I got there, they wanted $75 a night more to do it. I paid it because it was a romantic getaway with my wife, but They just weren’t upfront about it.

Cons:

$250 a night but yet $40 each night to Park, another $20 each day that you use the wet area. The extra fees are crazy.

2025-12-18 • via Nuitee
J
Jennifer • solo_traveller • us
10
I will return again!
Pros:

It was in the middle of the Hallmark Experience which made it incredibly comfortable and easy!

Cons:

I found a hair on the tub but it was otherwise perfect!

2025-12-13 • via Nuitee
C
Christopher • family_with_children • us
10
2025-12-12 • via Nuitee
A
April • solo_traveller • us
4
Ended up being okay
Pros:

Breakfast was not included in with my room stay

Cons:

My floor 6th had marijuana smell , so I was sick to my stomach and a migraine for 3 days
Could have compensated a room night or two for the inconvenience , I had to find breakfast on my own many days , 6th floor room I had an awful view , last year I had one overlooking the square and Christmas lights

2025-12-09 • via Nuitee
R
Robert • family_with_children • us
6
Disappointing Stay
Pros:

The location and access to the Hallmark Christmas Experience was the only advantage of staying at The Westin Kansas City.

Cons:

The bathroom was not clean and had stains on the bathroom wall. The TV remote was cracked and still functioning. The room key cards had to be rekeyed two times to access the elevator to our room. The notified staff were friendly and did not seem to be concerned by my comments.

2025-12-08 • via Nuitee