The Westin Kansas City at Crown Center

Hotels
•
Westin
8.5 (485 reviews)
One East Pershing Road , Kansas City , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location for holiday events.
Friendly staff despite being overwhelmed.
Cons:
Rooms were cold and not properly heated.
Cleanliness issues noted in the bathroom.
Food quality at restaurant was very poor.

Categories

Cleanliness
7.6
The bathroom was not clean and had stains on the bathroom wall.
Service
10
Staff was friendly and helpful, but some staff appeared overworked.
Location
10
Great access to the Hallmark Christmas Experience.
Room Quality
8.57
Rooms were old with thin walls, but generally clean.
Amenities
8.61
Additional fees for parking and wet area usage were excessive.
Value for Money
7.56
The price does not match the quality of rooms and services.
Food and Beverage
6.59
Food quality was poor with soggy bread; drinks were good.
Overall Experience
9.05
Overall experience was disappointing; issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at The Westin Crown Center Hotel, with each room offering a cozy seating area, work desk, and flat-screen TV. Upgrade to a room with stunning city views for an added touch of elegance.

Relaxation and Recreation
Unwind and rejuvenate with our array of amenities, including a whirlpool, sauna, steam room, outdoor heated swimming pool, track, and tennis courts. Whether you prefer a leisurely swim or a challenging game of tennis, we have something for everyone.

Convenient Location
Explore the best of Kansas City with ease, as our hotel is located near popular attractions like the Liberty Memorial, Union Station, Bartle Hall Convention Center, museums, and sports venues. Immerse yourself in the vibrant culture and entertainment options just moments away from our doorstep.

Book your stay at The Westin Crown Center Hotel now for a memorable and relaxing experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

8.5
Based on 485 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 7.56
Food and Beverage: 6.59
Overall Experience: 9.05
M
mara • couple • us
7
Pros:

Clean, nice staff including cleaning crew

Cons:

Garage elevator not working regularly and no signs letting us know. Room location

2026-05-29 • via Nuitee
C
Cara • couple • us
9
Such a great experience, we will stay again!
Pros:

Loved our check-in experience. Our person read all of the notes, recognized our anniversary and offered a complimentary breakfast. She was enthusiastic, welcoming and made us want to do another staycation at the Westin.

Cons:

It would have been great had the pool bar/snack lounge been open. Given that it was Memorial Day weekend we thought it would be.

2026-05-28 • via Nuitee
H
Haste • family_with_children • us
10
2026-05-27 • via Nuitee
S
Sarah • family_with_children • us
9
Excellent stay, will be back again this fall!
Pros:

Beautiful hotel! Fantastic location. Incredibly clean, staff is friendly. Rooms are comfortable

Cons:

Two bed rooms are double beds, not queens, which is not the most comfortable for a family. But that’s a small thing!

2026-05-19 • via Nuitee
C
Christie • solo_traveller • us
10
The best place to see for quality and convenience
Pros:

Good access to train and streetcar transportation. Plenty of eateries to choose from right on site at the shopping center in addition to room service at the hotel.

Cons:

Can be pricey sometimes

2026-05-18 • via Nuitee
S
Susan • couple • us
9
2026-05-18 • via Nuitee
M
Mary Elizabeth • couple • us
10
2026-05-10 • via Nuitee
P
Peg • couple • us
8
The link to the train station was great as was aesthetics of the hotel.
Pros:

Very delicious and hearty oatmeal and yogurt with fruit. Omlet was good. Service was excellent.

Cons:

Pillows were uncomfortable. Wi-fi was not consistent.

2026-05-08 • via Nuitee
X
Xue Mei • family_with_children • cn
9
Pros:

员工态度好，酒店位置好，房间大，窗外景色宜人。

Cons:

墙上装饰画发出响声，后来发现是墙后发动机震动导致。

2026-05-05 • via Nuitee
C
Campbell • family_with_children • us
10
2026-05-01 • via Nuitee
J
Jessica • solo_traveller • us
8
2026-04-30 • via Nuitee
L
Laura • solo_traveller • us
8
Pros:

Look at Location was excellent, a quick walk from my train and I would’ve loved to walk around the neighborhood more if I had more time in the morning. I did use the street car, which was a great service to get me to my car rental office.

Cons:

I was in a room overlooking the road and heard every loud exhaust and car radio from below, leading me to believe the windows and/or walls are not very well insulated. Also, the room next-door was a bunch of girls having a grand old time and we’re up late and surprisingly up early as well. Also, price was a little expensive for what it is.

2026-04-26 • via Nuitee
J
Ja'net • couple • us
10
The hotel was incredible and comfortable
Pros:

Prefect location!! The property was updated and will maintain. I love having the restaurant and coffee shop available. I didn’t need to leave the hotel because of all the shops and restaurants located in walking distance inside the hotel!!

2026-04-20 • via Nuitee
N
nykitial • Business
2
Lack of professionalism
Pros:

I had a very disappointing experience at this hotel first day. Jessica was rude and unprofessional throughout our interaction, which immediately set a negative tone. Rita, who was supposed to be a manager, repeatedly gave the same information and failed to answer any of our actual questions. Instead of taking responsibility, she placed blame on everyone else rather than acknowledging the hotel’s lack of proper availability.

To make matters worse, we were placed in a “king-size” room, but the bed was clearly not a king, it appeared to be a queen. The room itself had a strong stale odor, making it uncomfortable to stay in. Additionally, the refrigerator did not work properly and was not cold at all.

Overall, the service and accommodations does not meet expectations, and the lack of accountability from staff made the situation even more frustrating.

2026-04-11 • via Tripadvisor
R
Rogers • couple • us
10
Excellent i w
Pros:

I loved how helpful and kind everyone was to assist us

2026-03-31 • via Nuitee
K
Kimberly • family_with_children • us
9
2026-03-24 • via Nuitee
8
862jgaru • Business • Toronto, Ontario
4
Cockroaches with a Hampton Inn feel without the free breakfast. Never again!
Pros:

Cockroach problems at this hotel. Upon leaving the elevator at 7:15am on March 19th, there was a giant (3-4 in) long cockroach that someone had thankfully taken the liberty to squash in the lobby! It was not cleaned up however and gave us a big fright at 7:30 in the morning upon immediately stepping out of the elevator. There were also tiny fruit flies that came out of the room coffee maker into my coffee. Fine if you like flies with your coffee, but I don't. The check in was friendly and helpful. I probably wouldn't eat there due to the cockroach sighting and didn't try the food. The bartenders were fast and made great drinks. The man at the coffee stand in the lobby is horribly overworked and there was a line most mornigns of 10+ folks trying to get their coffees from this very (understandably) frazzled man. Made the rest of us waiting to go to meetings feel very rushed. Why have only one staff member serving coffee for an entire hotel at peak morning hours? Overall, I'd go elsewhere to stay due to the coffee flies and roach sighting, coffee wait, frazzled man, and hampton inn feel to the whole place (minus the free breakfast LOL). Stingy with bathroom amenities, just a few cotton balls (who cares), no nail files, Q tips etc. Oh there was also a choo choo train that runs close to the hotel that woke me up in the middle of both nights before 7:30 am meetings. The shower bath combo had a shower curtain instead of a glass door which I think is gross that hotels still use and a germ farm. I hardly doubt they wash them between customers and who knows what's on those curtains combined with the heat and water from the shower. Get glass doors folks! Barf

2026-03-22 • via Tripadvisor
L
Laura • couple • us
7
Pros:

NA we didn't eat breakfast at the hotel.

2026-03-22 • via Nuitee
M
Michael • solo_traveller • us
9
2026-03-21 • via Nuitee
J
Julie • couple • us
9
2026-03-17 • via Nuitee