The Westin Kansas City at Crown Center

Hotels
Westin
8.5 (508 reviews)
One East Pershing Road , Kansas City , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location for holiday events.
Friendly staff despite being overwhelmed.
Cons:
Rooms were cold and not properly heated.
Cleanliness issues noted in the bathroom.
Food quality at restaurant was very poor.

Categories

Cleanliness
7.6
The bathroom was not clean and had stains on the bathroom wall.
Service
10
Staff was friendly and helpful, but some staff appeared overworked.
Location
10
Great access to the Hallmark Christmas Experience.
Room Quality
8.57
Rooms were old with thin walls, but generally clean.
Amenities
8.61
Additional fees for parking and wet area usage were excessive.
Value for Money
7.56
The price does not match the quality of rooms and services.
Food and Beverage
6.59
Food quality was poor with soggy bread; drinks were good.
Overall Experience
9.05
Overall experience was disappointing; issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:40

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at The Westin Crown Center Hotel, with each room offering a cozy seating area, work desk, and flat-screen TV. Upgrade to a room with stunning city views for an added touch of elegance.

Relaxation and Recreation
Unwind and rejuvenate with our array of amenities, including a whirlpool, sauna, steam room, outdoor heated swimming pool, track, and tennis courts. Whether you prefer a leisurely swim or a challenging game of tennis, we have something for everyone.

Convenient Location
Explore the best of Kansas City with ease, as our hotel is located near popular attractions like the Liberty Memorial, Union Station, Bartle Hall Convention Center, museums, and sports venues. Immerse yourself in the vibrant culture and entertainment options just moments away from our doorstep.

Book your stay at The Westin Crown Center Hotel now for a memorable and relaxing experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 35 per day.

Location

Guest Reviews

8.5
Based on 508 reviews
Cleanliness: 7.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 7.56
Food and Beverage: 6.59
Overall Experience: 9.05
C
Caleb couple us
10
2026-07-17 via Nuitee
D
Diego couple ar
9
Excellent facility and service.
Pros:

grear room, elevators

Cons:

room view. couldnt have breakfast bc it was overcrowded

2026-07-17 via Nuitee
C
Carina Gisela solo_traveller ar
3
Cons:

La atención no es buena, el desayuno no es rico, la comida no es rica, había mucha gente y para poder desayunar había que esperar más de media hora

2026-07-14 via Nuitee
J
Juan solo_traveller us
10
2026-07-13 via Nuitee
A
Agus couple ar
9
En el contexto del mundial fue buena elección!
Pros:

La ubicación es de lo mejor que tiene!!

Cons:

Mala relación precio calidad! si bien en el mundial todo cuesta más caro… fue extremadamente caro para los servicios que ofrece!

2026-07-12 via Nuitee
L
LaRena couple us
10
Pros:

Location was perfect and the breakfast was very good.

2026-07-11 via Nuitee
G
Ginger solo_traveller us
10
2026-07-08 via Nuitee
R
Reyes couple us
10
Magical
Pros:

Everything

Cons:

The only problem I had was that the shampoo bottle in the shower didn’t have anything in it completely empty.

2026-07-06 via Nuitee
A
Andrew couple us
10
Overall great location fun trip
Pros:

Location the view of Memorial Park the pool 95% of the staff

Cons:

The pool closes at 10 extra cost at the restaurant a 20% service charge shouldn’t be added to my bill bill just because a party of 2 was dined in.

2026-07-05 via Nuitee
A
Aissa family_with_children ca
5
2026-06-29 via Nuitee
N
Neeta couple us
9
Pros:

Great location, very nice hotel.

2026-06-29 via Nuitee
G
Granda couple ec
10
Pros:

Las instalaciones en buen estado, súper cómodas, limpias y seguras, había piscina y gym los cuales estaban ordenados y listo para utilizar, la gente amable y agradable.

2026-06-23 via Nuitee
L
Linda family_with_children us
10
2026-06-20 via Nuitee
U
Umut family_with_children tr
1
Yardımcı olunmadı
Pros:

Konumu iyiydi

Cons:

Uçağım otele gelişimden önceki akşam iptal edildi.2 gecelik rezervasyonumu 1 gece olarak kullandım ama otel 2 gecelik ücret aldı.uçuşuma 16 saat kala uçağım iptal ediliyor ve kansas a gelemiyorum otele bunu bildirmeme rağmen yardımcı olunmadı.

2026-06-19 via Nuitee
M
Matt family_with_children us
8
Great hotel in a good location and the staff is very friendly.
Pros:

Hotel was great. Shops closed a little early.

Cons:

The breakfast service was a mess.

2026-06-18 via Nuitee
B
Bonilla Recinos solo_traveller gt
8
Pros:

Habitaciones

Cons:

Nunca me contesto el hotel en cuanto peticiones, tienen poco personal, personal de habla latina pocos.

2026-06-15 via Nuitee
T
TravelMan53 Family
10
Great Service!
Pros:

I had a reservation issue with the hotel and Savannah solved my problem in 30 seconds. The reservations line couldn’t fix it, but when I contacted the hotel directly she bent over backwards and took care of everything. I’ll be back!

2026-06-13 via Tripadvisor
M
Mary family_with_children us
3
2026-06-12 via Nuitee
S
susan family_with_children us
8
Stay good parking not so good
Pros:

Location to our attractions

Cons:

I don’t think you should expect your guest to pay for parking

2026-06-05 via Nuitee
C
Colleen solo_traveller us
9
2026-06-04 via Nuitee