The Westin Kansas City at Crown Center

I had a very disappointing experience at this hotel first day. Jessica was rude and unprofessional throughout our interaction, which immediately set a negative tone. Rita, who was supposed to be a manager, repeatedly gave the same information and failed to answer any of our actual questions. Instead of taking responsibility, she placed blame on everyone else rather than acknowledging the hotel’s lack of proper availability.

To make matters worse, we were placed in a “king-size” room, but the bed was clearly not a king, it appeared to be a queen. The room itself had a strong stale odor, making it uncomfortable to stay in. Additionally, the refrigerator did not work properly and was not cold at all.

Overall, the service and accommodations does not meet expectations, and the lack of accountability from staff made the situation even more frustrating.

I loved how helpful and kind everyone was to assist us

Cockroach problems at this hotel. Upon leaving the elevator at 7:15am on March 19th, there was a giant (3-4 in) long cockroach that someone had thankfully taken the liberty to squash in the lobby! It was not cleaned up however and gave us a big fright at 7:30 in the morning upon immediately stepping out of the elevator. There were also tiny fruit flies that came out of the room coffee maker into my coffee. Fine if you like flies with your coffee, but I don't. The check in was friendly and helpful. I probably wouldn't eat there due to the cockroach sighting and didn't try the food. The bartenders were fast and made great drinks. The man at the coffee stand in the lobby is horribly overworked and there was a line most mornigns of 10+ folks trying to get their coffees from this very (understandably) frazzled man. Made the rest of us waiting to go to meetings feel very rushed. Why have only one staff member serving coffee for an entire hotel at peak morning hours? Overall, I'd go elsewhere to stay due to the coffee flies and roach sighting, coffee wait, frazzled man, and hampton inn feel to the whole place (minus the free breakfast LOL). Stingy with bathroom amenities, just a few cotton balls (who cares), no nail files, Q tips etc. Oh there was also a choo choo train that runs close to the hotel that woke me up in the middle of both nights before 7:30 am meetings. The shower bath combo had a shower curtain instead of a glass door which I think is gross that hotels still use and a germ farm. I hardly doubt they wash them between customers and who knows what's on those curtains combined with the heat and water from the shower. Get glass doors folks! Barf

NA we didn't eat breakfast at the hotel.

Location and amenities nearby.

This hotel gets a 10/10! We rode up on the train and the hotel is right across the street. The check process was quick and the front desk agent was very nice. The room was clean and equipped with coffee and water.

I recently attempted to book a stay at the Westin Crown Center using a group rate that had been advertised for our event, but unfortunately the process was extremely frustrating and ultimately unsuccessful.

I called the central reservation line first and was told the hotel itself would need to apply the discounted group rate. When I contacted the hotel directly, I was told the reservation line should be able to handle it. After being sent back and forth between the two several times, neither side was able to actually apply the advertised group discount.

I was attempting to make the reservation before the group rate expiration date, so it was disappointing that the hotel could not honor or match the rate that had been advertised for our group. Because the issue could not be resolved, I ultimately had to cancel the reservation.

As a Marriott Bonvoy member, I expected a smoother experience and better coordination between the reservation line and the property itself. I understand that mistakes can happen, but the lack of a clear solution or willingness to resolve the issue was surprising.

I hope the hotel reviews this process so future guests booking group rates do not have to deal with the same confusion.

Great location for a fun weekend, walking distance to union station, aquarium, and Legoland.

I LOVED the westin because the rooms were extremly clean, the outdoor pool was warm in 30 degree weather, and evreything! It was a great experience for my family!

La habitación súper cómoda. El personal de todo el hotel muy atento y amable. El personal de area del desayuno espectacular tanto los latinos como los americanos nos hicieron sentir muy bien.

Very friendly staff, great location and comfortable rooms.

Location and unique layout

Clean and beds comfortable