The Westin St. Francis San Francisco on Union Square

Hotels
•
Westin
8.3 (1156 reviews)
335 Powell Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Long check-in lines
Marketplace prices

Categories

Cleanliness
7.94
Rooms are wide open and clean, with high standards typical for this hotel tier.
Service
8.91
Staff members were attentive and went above and beyond to assist guests.
Location
8.95
The hotel is conveniently located in Union Square, close to major attractions.
Room Quality
7.9
Rooms were luxurious with excellent views, but a couple of minor issues were noted.
Amenities
7.93
Hotel features were commendable, though some marketplace items were seen as overpriced.
Value for Money
7.89
Prices are somewhat high but align with expectations for the area and hotel quality.
Food and Beverage
8.94
Dining experiences at BourbonSteak were exceptional, with great atmosphere and food.
Overall Experience
7.91
Overall a very pleasant stay with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 10:00

Property Description

Luxury Union Square Hotel with Historic Charm and Modern Comforts

Historic Charm and Modern Comforts: The Westin St. Francis San Francisco on Union Square offers a unique blend of historic charm with the iconic Magneta Grandfather Clock and modern comforts in its elegantly furnished "Landmark Building" rooms and stylish "Tower Building" rooms.

Dining Options and Culinary Delights: Guests can indulge in a variety of dining options, from morning coffee at Cafe Rito to exquisite American favorites at The Oak Room Restaurant. The Clock Bar and Chateau Montelena provide the perfect settings for evening drinks and wine tastings.

Convenient Location and Fitness Amenities: Situated in front of a cable car stop and within walking distance to Chinatown, this hotel also boasts a WestinWORKOUT fitness center for guests to stay active. Free WiFi in the lobby ensures connectivity throughout your stay.

Experience the perfect blend of luxury and convenience at The Westin St. Francis San Francisco on Union Square. Book your stay now for an unforgettable experience!

Important information:

Please note that the hotel allows dogs only and no other types of pets.

For guests that book a rate that includes Free Parking, please note this is limited to one standard sized vehicle per night. Oversize vehicles may require additional fees.

Our daily resort fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Westin St. Francis Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Wine Tasting Flight for 2 (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Concierge Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1156 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 7.91
M
Machelle • family_with_children • us
10
2026-05-21 • via Nuitee
J
Jean-Jacques • solo_traveller • fr
9
Repos securité qualité
Pros:

Quiétude discrétion emplacement

Cons:

Absence sauna hammam

2026-05-21 • via Nuitee
Y
YUANQINGZI • couple • us
8
2026-05-15 • via Nuitee
S
sunyoung • couple • us
8
2026-05-09 • via Nuitee
G
Gullipalli • solo_traveller • in
10
2026-05-08 • via Nuitee
K
KAORI • solo_traveller • jp
8
Convenient
Pros:

Staff were kind and helpful. The casual cafe on the lobby floor was especially useful. The location is excellent for dining and shopping. The steakhouse was also tasty and pretty.

Cons:

It is an old building but it is charming.

2026-05-06 • via Nuitee
M
Miriam • couple • us
10
Perfect.
Pros:

Great location & an amazing restaurant.

Cons:

Nothing

2026-04-27 • via Nuitee
• couple • us
9
2026-04-26 • via Nuitee
A
acek • Business • Oakland, California
4
Sad Decline of a Once Grand Hotel
Pros:

I've stayed here many times over the years as this once grand hotel has declined into mediocrity but my most recent stay was a new low. This place is just awful. The ownership doesn't care about providing a positive or even acceptable guest experience. The historic grand entry on Union Square has been closed to guests so that the owners could lease space to a new restaurant. They hotel entry is now a dark, dinghy corridor off Geary Street, adjacent to a bus stop that attracts transients. During my stay, two of three elevators for the Landmark building were out of service, with waits for an elevator of up to 10 minutes. My room (a Classic Suite) had an odd smell and there no robes or slippers. The bed was too soft and the pillows too thick and hard. Front desk was understaffed and when I went to check out the agent literally turned away mid-sentence to engage in a lengthy conversation with another employee, completing ignoring me. Note for Marriott elites - the policy here is now to upgrade a maximum of only one room class from your booked room, no matter your status.

2026-04-25 • via Tripadvisor
C
Chopper • couple • sg
10
Pros:

i like the vibe of the hotel, it's gives out a nostalgic atomsphere. Especially the restaurant area,. (steak house)

2026-04-15 • via Nuitee
A
Alieza • couple • us
10
2026-04-15 • via Nuitee
T
travelertales • Couples • San Francisco Bay Area, California
10
A Perfect Stay
Pros:

We walked into the lobby to find a floral wonderland! Walking through blossoming trees and arches of cascading flowers added to the timeless beauty of the Westin Saint Francis. The staff is so positive and welcoming. The valet, registration staff waiters, and housekeeping each made us feel welcome and offered to make our stay a great one. As platinum members we were offered an upgrade. The hotel fee includes a $20 food credit and water bottles that can be filled at gourmet water machines.

Our room was a junior king. Suite in the landmark building with a full view of Union Square. The room has all the comfort you’d expect staying at the Westin hotel and the room offers historical atmosphere while being up to date with design. Breakfast in the Club Lounge was one of the best we have experienced in a lovely room. Great variety of offerings both hot and cold, in keeping with Westin’s wellness approach. Very fresh. We could not have been more delighted with our stay here!

2026-04-08 • via Tripadvisor
A
Alejandro • couple • mx
10
Very nice furniture and great staff, so friendly!
Pros:

The location is wonderful and the maintenance is excellence

Cons:

The Rito restaurant closes too early!, 9pm, it should close at least 11pm, and later on weekends

2026-04-04 • via Nuitee
M
Mary • couple • us
7
Great location, but no longer elegant
Pros:

The location is great, and we really enjoyed an after symphony nightcap in the Bourbon lounge

Cons:

The hotel is understaffed. We waited ten minutes at the luggage desk to pick up our stored bss. The obey is also disappointingly generic. The old elegance is largely gone.

2026-04-03 • via Nuitee
M
Meander709226 • Family
10
Jeff Best ever
Pros:

Nice rooms, best part was meeting Jeff. He was friendly and went out of his way to get info I needed. Best service ever. My son and I were there for the Super bowl. We came from Wyoming and did not the area. He was a Great help! Bert & Susie

2026-03-31 • via Tripadvisor
M
maaaryrose23 • Couples • Oceanside, California
10
Anniversary Weekend
Pros:

Spent 3 nights here, staff were so friendly and helpful.

We arrived close to midnight and the front desk agent was nice and she explained everything about the hotel. We had a king room union sqare view and it was very nice. You can tell its an old building, but its very modern and updated. Loved the chandelier in the room, big closet, bathroom is a little tight if 2 people were trying to get ready at the same time.

We had access to the lounge and it was great, the lounge staff were always greeting us and quick to refill and clean up. We loved the breakfast options, french toast or pancakes, scrambled eggs or fritata, sausage or bacon. Juices, coffee and tea. Plenty of seating.

We mostly used uber to get around which was always under 10 mins of a wait. Cable car stop is also by the hotel which was convenient.

We also had dinner at the Bourbon Steak Restaurant which is at the hotel and it was nice to just take our time. Restaurant is also amazing!
Overall, highly recommend and would stay again.
Pretty safe to walk around daytime, but always be cautious around.

2026-03-19 • via Tripadvisor
J
joelvgray • solo_traveller • au
5
Pros:

Location and quality of faciliities

Cons:

I was charged by booking.com months ago and charged by Westin as well. Westin said they will return the money but it hasnt occurred yet.

2026-03-09 • via Nuitee
I
Isabel • couple • us
7
Great location, but rooms need some updating.
Pros:

The location of this hotel was perfect. Close to shops and restaurants.

Cons:

The room was a huge disappointment. The bathroom is definitely in need of a remodel. They need to put in a walk in shower especially for older adults. Also the day we were leaving we found a roach in our room. We understand that we are staying in a major city but it was still unsettling to say the least.

2026-02-24 • via Nuitee
H
H1061KVrichardv • Business
10
Great hotel / location / service
Pros:

Top hotel, in great location, rooms super lovely with the Westin Heavenly beds - best hotel beds!

From check-in with Elaine - who was super lovely, guiding me through all the perks and benefits which include $10 Uber voucher per day to Jeff at the conceirge who is super great at guiding through what to do / where and helping with just about anything full of energy and consideration

great service

one comment is that sometimes staff seem to be in the back more than they are front of house, and waiting time can be slow, not sure what they all do in the back for 5-10 minutes and take breaks at same time but it does impact service - just an observation!

2026-02-18 • via Tripadvisor
J
Jetting79 • Family
10
Simply lovely!
Pros:

We had the best time!!! We stayed in the original hotel (not the towers), which made the stay so perfect and historical.

Our room had a view of Union Square which was perfect. Hotel has always been a favorite of mine, and one my late grandfather would always choose when on business trips to SF.

The room was spacious and nice. Room could use a touch up with paint on the walls trim and areas of the bathroom/bathroom door that had wear n tear and visible damage. But otherwise, simply ideal for me.

Will be back. My kids loved it too, esp exploring the hotel grounds, dining at the steakhouse, and everything that makes this place majestic, historical and elegant.

2026-02-17 • via Tripadvisor