The Westin St. Francis San Francisco on Union Square

Hotels
•
Westin
8.3 (1164 reviews)
335 Powell Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Long check-in lines
Marketplace prices

Categories

Cleanliness
7.94
Rooms are wide open and clean, with high standards typical for this hotel tier.
Service
8.91
Staff members were attentive and went above and beyond to assist guests.
Location
8.95
The hotel is conveniently located in Union Square, close to major attractions.
Room Quality
7.9
Rooms were luxurious with excellent views, but a couple of minor issues were noted.
Amenities
7.93
Hotel features were commendable, though some marketplace items were seen as overpriced.
Value for Money
7.89
Prices are somewhat high but align with expectations for the area and hotel quality.
Food and Beverage
8.94
Dining experiences at BourbonSteak were exceptional, with great atmosphere and food.
Overall Experience
7.91
Overall a very pleasant stay with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 10:00

Property Description

Luxury Union Square Hotel with Historic Charm and Modern Comforts

Historic Charm and Modern Comforts: The Westin St. Francis San Francisco on Union Square offers a unique blend of historic charm with the iconic Magneta Grandfather Clock and modern comforts in its elegantly furnished "Landmark Building" rooms and stylish "Tower Building" rooms.

Dining Options and Culinary Delights: Guests can indulge in a variety of dining options, from morning coffee at Cafe Rito to exquisite American favorites at The Oak Room Restaurant. The Clock Bar and Chateau Montelena provide the perfect settings for evening drinks and wine tastings.

Convenient Location and Fitness Amenities: Situated in front of a cable car stop and within walking distance to Chinatown, this hotel also boasts a WestinWORKOUT fitness center for guests to stay active. Free WiFi in the lobby ensures connectivity throughout your stay.

Experience the perfect blend of luxury and convenience at The Westin St. Francis San Francisco on Union Square. Book your stay now for an unforgettable experience!

Important information:

Please note that the hotel allows dogs only and no other types of pets.

For guests that book a rate that includes Free Parking, please note this is limited to one standard sized vehicle per night. Oversize vehicles may require additional fees.

Our daily resort fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Westin St. Francis Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Wine Tasting Flight for 2 (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Concierge Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1164 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 7.91
A
Alexander • couple • us
10
Pros:

Fantastic location, great room, lovely decor. Beautiful bar/restaurant area.

Cons:

No issues.

2026-05-29 • via Nuitee
M
Mary • couple • us
7
2026-05-29 • via Nuitee
J
Judith • couple • pf
8
Nous apprécions toujours le Westin St Francis.
Pros:

L’emplacement est exceptionnel.

Cons:

L’absence de concierge.
Pas de service taxi
Petit-déjeuner peu diversifié
Très faible pression d’eau au robinet.

2026-05-28 • via Nuitee
C
Cameron • solo_traveller • gb
9
2026-05-26 • via Nuitee
M
Machelle • family_with_children • us
10
2026-05-21 • via Nuitee
J
Jean-Jacques • solo_traveller • fr
9
Repos securité qualité
Pros:

Quiétude discrétion emplacement

Cons:

Absence sauna hammam

2026-05-21 • via Nuitee
Y
YUANQINGZI • couple • us
8
2026-05-15 • via Nuitee
B
barcatravelerr • Solo travel • New York City, New York
6
Outdated room (Tower)
Pros:

No real issues during my stay, but not up to expectations of a Westin Hotel or such a storied San Francisco hotel. The location is great, but the room I had on the 19th floor of the Tower was outdated (1990s vibes) but clean. Service was good, although long waits at the front desk at times.

2026-05-11 • via Tripadvisor
J
JazzCorner • Solo travel • New York City, New York
10
Huge and comfortable room
Pros:

Huge room and very comfortable and bright. The bathroom could have been updated, but was fine. Lots of food options and the front desk staff were fine. The bar staff was friendly and the food came swiftly. My only criticism was the hotel was so big and not enough staff to assist you

2026-05-10 • via Tripadvisor
S
sunyoung • couple • us
8
2026-05-09 • via Nuitee
G
Gullipalli • solo_traveller • in
10
2026-05-08 • via Nuitee
K
KAORI • solo_traveller • jp
8
Convenient
Pros:

Staff were kind and helpful. The casual cafe on the lobby floor was especially useful. The location is excellent for dining and shopping. The steakhouse was also tasty and pretty.

Cons:

It is an old building but it is charming.

2026-05-06 • via Nuitee
M
Miriam • couple • us
10
Perfect.
Pros:

Great location & an amazing restaurant.

Cons:

Nothing

2026-04-27 • via Nuitee
• couple • us
9
2026-04-26 • via Nuitee
A
acek • Business • Oakland, California
4
Sad Decline of a Once Grand Hotel
Pros:

I've stayed here many times over the years as this once grand hotel has declined into mediocrity but my most recent stay was a new low. This place is just awful. The ownership doesn't care about providing a positive or even acceptable guest experience. The historic grand entry on Union Square has been closed to guests so that the owners could lease space to a new restaurant. They hotel entry is now a dark, dinghy corridor off Geary Street, adjacent to a bus stop that attracts transients. During my stay, two of three elevators for the Landmark building were out of service, with waits for an elevator of up to 10 minutes. My room (a Classic Suite) had an odd smell and there no robes or slippers. The bed was too soft and the pillows too thick and hard. Front desk was understaffed and when I went to check out the agent literally turned away mid-sentence to engage in a lengthy conversation with another employee, completing ignoring me. Note for Marriott elites - the policy here is now to upgrade a maximum of only one room class from your booked room, no matter your status.

2026-04-25 • via Tripadvisor
C
Chopper • couple • sg
10
Pros:

i like the vibe of the hotel, it's gives out a nostalgic atomsphere. Especially the restaurant area,. (steak house)

2026-04-15 • via Nuitee
A
Alieza • couple • us
10
2026-04-15 • via Nuitee
T
travelertales • Couples • San Francisco Bay Area, California
10
A Perfect Stay
Pros:

We walked into the lobby to find a floral wonderland! Walking through blossoming trees and arches of cascading flowers added to the timeless beauty of the Westin Saint Francis. The staff is so positive and welcoming. The valet, registration staff waiters, and housekeeping each made us feel welcome and offered to make our stay a great one. As platinum members we were offered an upgrade. The hotel fee includes a $20 food credit and water bottles that can be filled at gourmet water machines.

Our room was a junior king. Suite in the landmark building with a full view of Union Square. The room has all the comfort you’d expect staying at the Westin hotel and the room offers historical atmosphere while being up to date with design. Breakfast in the Club Lounge was one of the best we have experienced in a lovely room. Great variety of offerings both hot and cold, in keeping with Westin’s wellness approach. Very fresh. We could not have been more delighted with our stay here!

2026-04-08 • via Tripadvisor
A
Alejandro • couple • mx
10
Very nice furniture and great staff, so friendly!
Pros:

The location is wonderful and the maintenance is excellence

Cons:

The Rito restaurant closes too early!, 9pm, it should close at least 11pm, and later on weekends

2026-04-04 • via Nuitee
M
Mary • couple • us
7
Great location, but no longer elegant
Pros:

The location is great, and we really enjoyed an after symphony nightcap in the Bourbon lounge

Cons:

The hotel is understaffed. We waited ten minutes at the luggage desk to pick up our stored bss. The obey is also disappointingly generic. The old elegance is largely gone.

2026-04-03 • via Nuitee