The Westin St. Francis San Francisco on Union Square

Hotels
•
Westin
8.3 (1137 reviews)
335 Powell Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Long check-in lines
Marketplace prices

Categories

Cleanliness
7.94
Rooms are wide open and clean, with high standards typical for this hotel tier.
Service
8.91
Staff members were attentive and went above and beyond to assist guests.
Location
8.95
The hotel is conveniently located in Union Square, close to major attractions.
Room Quality
7.9
Rooms were luxurious with excellent views, but a couple of minor issues were noted.
Amenities
7.93
Hotel features were commendable, though some marketplace items were seen as overpriced.
Value for Money
7.89
Prices are somewhat high but align with expectations for the area and hotel quality.
Food and Beverage
8.94
Dining experiences at BourbonSteak were exceptional, with great atmosphere and food.
Overall Experience
7.91
Overall a very pleasant stay with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 10:00

Property Description

Luxury Union Square Hotel with Historic Charm and Modern Comforts

Historic Charm and Modern Comforts: The Westin St. Francis San Francisco on Union Square offers a unique blend of historic charm with the iconic Magneta Grandfather Clock and modern comforts in its elegantly furnished "Landmark Building" rooms and stylish "Tower Building" rooms.

Dining Options and Culinary Delights: Guests can indulge in a variety of dining options, from morning coffee at Cafe Rito to exquisite American favorites at The Oak Room Restaurant. The Clock Bar and Chateau Montelena provide the perfect settings for evening drinks and wine tastings.

Convenient Location and Fitness Amenities: Situated in front of a cable car stop and within walking distance to Chinatown, this hotel also boasts a WestinWORKOUT fitness center for guests to stay active. Free WiFi in the lobby ensures connectivity throughout your stay.

Experience the perfect blend of luxury and convenience at The Westin St. Francis San Francisco on Union Square. Book your stay now for an unforgettable experience!

Important information:

Please note that the hotel allows dogs only and no other types of pets.

For guests that book a rate that includes Free Parking, please note this is limited to one standard sized vehicle per night. Oversize vehicles may require additional fees.

Our daily resort fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Westin St. Francis Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Wine Tasting Flight for 2 (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Concierge Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1137 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 7.91
X
X5267QLbrianj • Business
10
Personal touch during a huge event
Pros:

I was at this hotel with a group for the Super Bowl. So as you can imagine, it was incredibly busy with tons of people moving throughout the property all the time. However, even with all the hustle and bustle, Jeff Aquino made it a point of learning my name, offering great service and referring to me by name every time he saw me. This kind of service is incredibly valuable when you can very easily be lost in the crown, and I appreciate Jeff for helping to make this a special stay.

2026-02-09 • via Tripadvisor
D
Danny • couple • us
10
I stayed here after my wedding and was treated like royalty.
Pros:

10 out of 10

Cons:

everything was perfect.

2026-01-28 • via Nuitee
P
Paradise06940153501 • Business
10
Great stay
Pros:

Amazing stay at the Westin. Great location, immaculate room and most notably amazing staff. Please swing by the concierge desk where Jeff is wonderful and happy to help you. :)

2026-01-27 • via Tripadvisor
M
Merliett • extended_group • us
10
Excelente
2026-01-27 • via Nuitee
S
siemers • couple • us
10
Pros:

Clean, central super friendly front desk.

Cons:

We were in a room next to a dog that was barking constantly and what sounded like a parrot?

2026-01-26 • via Nuitee
S
Sasha • extended_group • us
8
Perfect place for holidays!
Pros:

Perfect location, especially during the holidays. Union Square is just across the street, with so many great places to eat. The bed and sheets were very fresh and clean.

Cons:

I really don't like how close the new restaurant and bar are to the doorway. The hotel lobby used to be so enchanting, especially during the holidays. Now it looks like it has a new audience, not for families but for people who like to drink. Also, my room was next to the elevator, so it was very noisy all day & night long. Good thing I brought an earplug.

2026-01-23 • via Nuitee
F
Franklin • couple • us
10
2026-01-21 • via Nuitee
J
Jeanine • couple • us
4
Mediocre at best. The room was a disappointment, led by lack of view we'd paid for and dirty windows
Pros:

The bed was comfy.

Cons:

The windows were dirty. We asked for a city view and did not get it, even though we paid for it. On checking in, there was a 20-25 minute wait at front desk, and only 2 employees on duty. When it was my turn, the clerk took a family of 8 that had come in from Union Square side rather than garage side where 'line' forms, where there's a stand saying wait here, or something to that effect. Then, she insisted I needed to pay $35 fee for tax usage which included $20 towards a meal, x amount of dollars towards a tour, etc. I thought it was bogus but after driving 6 hours, having an appointment in the City, then coming to the St. Francis, standing in line for all that time was horrible, and I didn't have the energy to fight it. Not the St. Francis I remember.

2026-01-19 • via Nuitee
C
Christina • couple • us
10
Wonderful
Pros:

Bed very comfortable. In the new towers lived the view.

Cons:

If I parked at the hotel for one night the cost for my SUV was going to be $106.00. J paid $46 at the parking garage down the street.

2026-01-19 • via Nuitee
A
Assunta • couple • it
7
2026-01-19 • via Nuitee
J
Julian • solo_traveller • us
10
2026-01-19 • via Nuitee
Y
Yunus • family_with_children • tr
10
2026-01-18 • via Nuitee
S
stanmU5185EM • Family
10
Concierge 5 star service
Pros:

Go see Jeff Aquino at the concierge desk. He will treat you like family and help you with any of your needs. A great rep for the Westin St. Francis.

2026-01-14 • via Tripadvisor
M
Murat • solo_traveller • tr
9
2026-01-11 • via Nuitee
S
sk197311 • Couples
10
A Home Away From Home During A Six Week Stay
Pros:

We stayed at The Westin St. Francis San Francisco for six weeks while our home was being repaired because of water damage. This hotel was a wonderful place to stay during a difficult time for us. From the beginning, the hotel staff made us feel welcome and cared for.

The hotel staff we encountered were friendly, accommodating, and professional, which made a long stay feel comfortable and pleasant. We were there during the Christmas holiday season, and the hotel was beautifully decorated and festive.

The Concierge team including Anthony, David, Glenn, and Jeff, were outstanding. They were always helpful, knowledgeable, and eager to assist with recommendations and questions.

At the front desk, Azucena stood out for her friendly and pleasant presence. And Front Desk Manager Andrew helped us move into a larger Junior Suite with a better view of Union Square, which made for a better living experience during an extended stay. We are also grateful to Jonathan Voss, Director of Front Office, for allowing us to remain in the same room when we needed to extend our stay by an additional day, which was very convenient.

The Bonvoy Lounge was a daily highlight for us. Nicole, Maria, Jenny, Uyen, Yao, Christian, and Peter took great care of us every morning at breakfast and in the evenings for snacks. They were always warm, friendly, and attentive, and made the lounge a welcoming place.

Overall, The Westin St. Francis was a wonderful place to stay, with friendly and professional staff. The kindness and professionalism of the staff made a challenging situation the best it could be. We highly recommend this hotel, especially for extended stays.

2026-01-08 • via Tripadvisor
G
glenmW7931NU • Family
10
Great experience at the Westin St Francis
Pros:

This was our first trip back to SF since COVID. This used to be our favorite city to visit. We used to visit 2 to 3 times a year.

Our favorite hotel was the St Francis. We decided to stay here again and was not disappointed.

Service still exceptional. Love the renovation to the lobby with the new bar.

I'd like to thank Luis at the front desk and Jeff Aquino at the concierge desk for their exceptional service and for being so friendly and welcoming.

Will definitely be back.

Aloha,
Glen Moribe

2026-01-05 • via Tripadvisor
D
Despoina • family_with_children • gr
10
2026-01-05 • via Nuitee
W
WayneM2646 • Solo travel
10
Great place to stay.
Pros:

The staff at the hotel are excellent. Special shout out to Jeff Aquino who always had a smile on his face and super friendly each morning at the concierge desk. He treated me like I was special.

2026-01-04 • via Tripadvisor
S
Shahab • family_with_children • us
10
2025-12-31 • via Nuitee
A
Azura • solo_traveller • my
10
Excellent
Pros:

From a friend

Cons:

The convenient central location, the staff's warm friendliness and attentiveness, and the property's immaculate cleanliness and well-maintained appearance.

2025-12-31 • via Nuitee