The Westin St. Francis San Francisco on Union Square

Hotels
•
Westin
8.3 (1175 reviews)
335 Powell Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Long check-in lines
Marketplace prices

Categories

Cleanliness
7.94
Rooms are wide open and clean, with high standards typical for this hotel tier.
Service
8.91
Staff members were attentive and went above and beyond to assist guests.
Location
8.95
The hotel is conveniently located in Union Square, close to major attractions.
Room Quality
7.9
Rooms were luxurious with excellent views, but a couple of minor issues were noted.
Amenities
7.93
Hotel features were commendable, though some marketplace items were seen as overpriced.
Value for Money
7.89
Prices are somewhat high but align with expectations for the area and hotel quality.
Food and Beverage
8.94
Dining experiences at BourbonSteak were exceptional, with great atmosphere and food.
Overall Experience
7.91
Overall a very pleasant stay with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 10:00

Property Description

Luxury Union Square Hotel with Historic Charm and Modern Comforts

Historic Charm and Modern Comforts: The Westin St. Francis San Francisco on Union Square offers a unique blend of historic charm with the iconic Magneta Grandfather Clock and modern comforts in its elegantly furnished "Landmark Building" rooms and stylish "Tower Building" rooms.

Dining Options and Culinary Delights: Guests can indulge in a variety of dining options, from morning coffee at Cafe Rito to exquisite American favorites at The Oak Room Restaurant. The Clock Bar and Chateau Montelena provide the perfect settings for evening drinks and wine tastings.

Convenient Location and Fitness Amenities: Situated in front of a cable car stop and within walking distance to Chinatown, this hotel also boasts a WestinWORKOUT fitness center for guests to stay active. Free WiFi in the lobby ensures connectivity throughout your stay.

Experience the perfect blend of luxury and convenience at The Westin St. Francis San Francisco on Union Square. Book your stay now for an unforgettable experience!

Important information:

Please note that the hotel allows dogs only and no other types of pets.

For guests that book a rate that includes Free Parking, please note this is limited to one standard sized vehicle per night. Oversize vehicles may require additional fees.

Our daily resort fee includes: $25 USD Daily Food & Beverage Credit*, 2 Dynamic Westin St. Francis Stainless Steel Water Bottles, 2 hour bike rental (once per stay), 2 Round trip Cable Car Tickets (once per stay), Wine Tasting Flight for 2 (once per stay), Daily Enhanced High Speed Internet Access. Please visit our Concierge Desk in the lobby for more information about these items/experiences. *Food and Beverage credit is not cumulative and cannot be accumulated for multi-day stays (credit applies to room charges only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 70 per day.

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 1175 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 7.91
L
Luis • couple • us
10
2026-06-22 • via Nuitee
J
JOSE • family_with_children • us
10
Very good
2026-06-16 • via Nuitee
D
Derek • couple • gb
9
Pros:

very plush upmarket historic hotel. very spacious clean room. good location if you want to be around union square

Cons:

needs a breakfast room rather than just the cafe

2026-06-15 • via Nuitee
C
christophe • solo_traveller • fr
8
2026-06-15 • via Nuitee
A
apwithane • Business • Singapore
6
Dated rooms and exorbitant extra charges. Probably worth considering your options.
Pros:

The rooms are extremely dated. The carpets are quite musty and in need of a refurb. The bed was however quite comfortable. Overall, not worth the money in my opinion and nothing like the pictures. Also despite being a Platinum Member I didn't receive any upgrade and check-in wasn't that convenient.

The lounge and gym are however well appointed and the staff are quite good. The staff at the front desk weren't pleasant at all.

The absolute worst part were exorbitant charges added to my bill for a package that I received. It was $30 for handling, absolutely ridiculous in my opinion.

2026-06-14 • via Tripadvisor
9
989nandinim • Business
2
Disappointing Bonvoy Elite Check-In Experience at an Iconic Hotel
Pros:

As a loyal Marriott Bonvoy member, I was disappointed by my check-in experience at The Westin St. Francis.

When I arrived, I waited at the Bonvoy Elite desk for about 10 minutes while a front desk associate, Stephen, was engaged in a conversation rather than assisting waiting guests. Another person eventually stepped in and remarked that I should be checked in first and that their conversation could continue afterward.

Unfortunately, the interaction did not improve from there. During the check-in process, there was some confusion regarding my passport, and Stephen's demeanor came across as rude and dismissive. After a long day of travel, guests are often tired and simply looking for a smooth, welcoming arrival experience. When I mentioned this, Stephen responded that "it needs to be both ways," which felt unnecessarily confrontational rather than customer-focused.

As a loyal Bonvoy member, I expect a higher standard of hospitality, especially at the Elite check-in desk. The lack of attentiveness, warmth, and professionalism made for a disappointing first impression of an otherwise iconic property.

I hope management takes this feedback seriously and reinforces the importance of guest service and engagement at the front desk.

2026-06-10 • via Tripadvisor
P
Pasi • solo_traveller • fi
9
Pros:

buffet hyvä, mutta kallis

Cons:

Huoneen kokolattiamatto oli huonosti imuroitu, joka päivä oli näkyvillä useita "roskia" siellä ja täällä

2026-06-10 • via Nuitee
J
Johanna • couple • us
10
2026-06-08 • via Nuitee
K
Kelly • family_with_children • us
10
WE LOVE THE WESTIN ST. FRANCIS!
Pros:

EVERYTHING.

Cons:

na

2026-06-08 • via Nuitee
B
Bo • couple • us
10
Excellent location. Friendly staff
Pros:

Convenient location and helpful staff

Cons:

Building is a little old

2026-06-02 • via Nuitee
M
mauijim96761 • Solo travel • Lahaina, Maui, Hawaii
10
Another exceptional stay at the Westin
Pros:

I just stayed at the Westin St. Francis again and will always continue to make it my hotel of choice when I'm in San Francisco. I arrived early and the wonderful receptionist warmly welcomed me and thanked me me for being a loyal Bonvoy platinum elite member. She provided me an upgrade to a grand deluxe king room on the 28th floor which provided truly amazing views of the city. My room was very spacious and comfortable. Gotta love the heavenly bed and rain water shower. The service all around was 5-star. The club lounge offerings were wonderful as well. Looking forward to my next return trip.

2026-05-31 • via Tripadvisor
A
Alexander • couple • us
10
Pros:

Fantastic location, great room, lovely decor. Beautiful bar/restaurant area.

Cons:

No issues.

2026-05-29 • via Nuitee
M
Mary • couple • us
7
2026-05-29 • via Nuitee
J
Judith • couple • pf
8
Nous apprécions toujours le Westin St Francis.
Pros:

L’emplacement est exceptionnel.

Cons:

L’absence de concierge.
Pas de service taxi
Petit-déjeuner peu diversifié
Très faible pression d’eau au robinet.

2026-05-28 • via Nuitee
C
Cameron • solo_traveller • gb
9
2026-05-26 • via Nuitee
J
Jean-Jacques • solo_traveller • fr
9
Repos securité qualité
Pros:

Quiétude discrétion emplacement

Cons:

Absence sauna hammam

2026-05-21 • via Nuitee
M
Machelle • family_with_children • us
10
2026-05-21 • via Nuitee
Y
YUANQINGZI • couple • us
8
2026-05-15 • via Nuitee
B
barcatravelerr • Solo travel • New York City, New York
6
Outdated room (Tower)
Pros:

No real issues during my stay, but not up to expectations of a Westin Hotel or such a storied San Francisco hotel. The location is great, but the room I had on the 19th floor of the Tower was outdated (1990s vibes) but clean. Service was good, although long waits at the front desk at times.

2026-05-11 • via Tripadvisor
J
JazzCorner • Solo travel • New York City, New York
10
Huge and comfortable room
Pros:

Huge room and very comfortable and bright. The bathroom could have been updated, but was fine. Lots of food options and the front desk staff were fine. The bar staff was friendly and the food came swiftly. My only criticism was the hotel was so big and not enough staff to assist you

2026-05-10 • via Tripadvisor