The Westin Cincinnati

Our first room was 78° when we walked into it. Maintenance came up to fix it, but it did not improve. We got told we were going to be upgraded and changed to a different room. When we arrived at that room, it was also hot, not an upgrade, and required maintenance to come up and fix the air conditioning. It did finally cool down when I went to get ice on that floor, the machine wasn’t working, but had a sign directing to a different floor. When I went to that floor, not only was the ice machine not working, it was unplugged. I then proceeded to another floor to find another nonworking machine. I actually had to call the front desk to find out where to find a working ice machine. When I finally found it, the plastic base tray was missing and there appeared to be mold/dirt in the drainage basin. For the price that I paid for that room, I should not have had any of those frustrations. And the fact that the breakfast buffet cost is $25 for guests is absolutely ridiculous.

Hotel is dated, but comfortable. The bathtub was like standing on a trampoline, it was pliable thus making it unsteady.

Parking was a mess with a truck, very tight fitting. Room didn’t get cold even set at 65 not the usual quality hotel AC.

Elevators an issue, no button inside elevator.
Ballet not very helpful in terms of public parking, then they charged us anyway

Front desk didn’t explain much

The day housekeeping was able to access my room, they did not leave another floor mat. Other than this, I did not have any other issues.

The elevator took forever we checked in and same people were waiting on the elevator still another guest said where are the stairs at? We went and waiting then my husband asked a worker were are the stairs the employee said come on he took us to the stairs I thought it was the 4th floor no were on the 14th floor so we stayed and proceeded to the elevator it took us 1 hr to rooms every time an elevator game up it was full everytime so we saw an employee take a few guest too the service elevator so we took that along with another family that was waiting the service elevator went down and came back keep stopping on floors a few more guest got on service elevator as well 1 hr too get to our rooms it was our 1st time staying there. Alos as much money we spend then you have to pay 25.00 for breakfast!! Other than that it was an coverall beautiful stay! Will differently stay again.

Windows did not hold noise out from the outdoor music all I heard was the bass.

The windows let the bass from the music in too loud for me.