Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (Fifth Avenue / Central Park)
Historic, luxurious hotel and ambiance
Comfortable rooms and design
Helpful/kind staff in many instances
Breakfast and Eloise high tea praised
Cons:
High price / poor value for money reported
Inconsistent or unfriendly front-desk service for some guests
Cleanliness issues reported (stains, black mould)
Limited restaurant/food variety
Small/unimpressive reception and some modest room views
Missing in-room amenities (no kettle/coffee machine in some rooms)

Categories

Cleanliness
6.5
Mixed reports: several guests note 'clean rooms' but at least one detailed complaint about large stains and black mould, so cleanliness is below the hotel's general standard.
Service
8.8
Mixed but largely positive: multiple guests praise kind/helpful staff and memorable service (e.g., Porfirio at Eloise), though some report unfriendly or unhelpful front-desk interactions and inconsistent room service.
Location
10
Consistently praised: numerous mentions of excellent location on Fifth Avenue/Central Park and proximity to major attractions.
Room Quality
9
Generally comfortable and well-appointed rooms reported by many guests, though a few mention modest or small rooms and limited views for the price.
Amenities
8
Good on signature offerings (breakfast, Eloise tea) and historic luxury feel, but some guests noted missing in-room amenities (no kettle/coffee machine) and limited restaurant variety.
Value for Money
6.7
Frequently criticized: several guests describe the price as 'outrageous' or 'not worth it' given condition and service inconsistencies.
Food and Beverage
9.2
Generally positive: breakfast is enjoyed by multiple guests and Eloise high tea received strong praise, though one note about limited restaurant variety.
Overall Experience
9
Many guests describe unforgettable, luxurious stays and historic charm ('inoubliable', 'feel like royalty'), balanced by a subset of disappointing experiences related to value, reception, or cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:07

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

8.4
Based on 769 reviews
Cleanliness: 6.5
Service: 8.8
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 6.7
Food and Beverage: 9.2
Overall Experience: 9
S
Sarah • family_with_children • us
10
Excellent stay, would definitely stay here again.
Pros:

Everything! Clean rooms, big rooms, excellent service.

Cons:

Not much - double espressos at the bar were quite pricey (2 for $50) , however perhaps expected at a nice hotel.

2026-07-01 • via Nuitee
M
mr • family_with_children • gb
5
Far to much money for what it is
Pros:

Location

Cons:

To expensive no facilities

2026-06-30 • via Nuitee
A
Anastasiya • couple • us
10
2026-06-24 • via Nuitee
S
Shahrazad • solo_traveller • ae
10
Pros:

Brilliant

Cons:

Awesome

2026-06-24 • via Nuitee
A
Angela • family_with_children • us
10
2026-06-17 • via Nuitee
G
GEORGE • couple • au
10
2026-06-12 • via Nuitee
I
Ivaylo • couple • bg
3
Not impressed
Pros:

The location on fifth Avenue and Central Park is the best but this is all I can say good about this

Cons:

The original hotel for a long time he’s been changed to apartment building the actual hotel now is the backside of the original hotel. The picture from the booking page shows actually the apart hotel.
Very small and unpleasant reception and actually which is on the back of the cafeteria. The hotel really doesn’t worth it.

2026-06-10 • via Nuitee
E
Edouard • couple • fr
10
INOUBLIABLE
Pros:

C'est LE Plaza de New York. Emblématique, Magnifique!
Superbe séjour dans ce lieu prestigieux, inoubliable...
Penser à y prendre votre petit-déjeuner dans ce fabuleux écrin.

Cons:

NA

2026-06-09 • via Nuitee
J
Johan • couple • se
10
2026-06-08 • via Nuitee
K
Kaley • family_with_children • us
10
2026-06-01 • via Nuitee
G
Gerry • couple • gb
10
Beautiful experience
Pros:

Everything

Cons:

Absolutely nothing

2026-05-30 • via Nuitee
S
Sharon • solo_traveller • us
10
Perfect NYC Luxury
Pros:

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest.

Cons:

Nothing.

2026-05-26 • via Nuitee
P
Paula Antonia • couple • cl
10
Excelente estancia
Pros:

La comodidad, el diseño y la atención

Cons:

Nada

2026-05-26 • via Nuitee
D
Dr HEYTHEM • couple • sa
10
You feel like Royalty when you stay at “The Plaza”
Pros:

Location
The clean rooms and facilities
I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York .

I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York

Cons:

Nothing to Mention

2026-05-21 • via Nuitee
A
AGUSTIN • couple • mx
8
Estancia agradable
Pros:

La habitacion comoda y el baño muy bien

Cons:

La variedad de la comida del restaurante muy limitada

2026-05-21 • via Nuitee
T
Tetyana • family_with_children • tr
9
2026-05-17 • via Nuitee
I
Iren • family_with_children • ee
10
2026-05-11 • via Nuitee
P
Peter • couple • ch
4
Disappointing
Pros:

Food

Cons:

Run down, seems like a sad mempry to a great past, no standard of a leading hotel, missing coffee machine in the room,

2026-05-09 • via Nuitee
M
Magnus • solo_traveller • se
5
2026-05-02 • via Nuitee
M
Muhammet Kemal • couple • tr
10
Expereience worth for it
Pros:

Great location. Very authentic and elegantly decorated ambiance. Kind and helpful service.

Cons:

A bit expensive but worth for experience

2026-04-29 • via Nuitee