Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Room Quality
Cons:
Service
Food and Beverage
Amenities

Categories

Cleanliness
8.94
General mentions of cleanliness being good.
Service
7.91
Inconsistent customer service reported, specifically poor experiences at check-in and breakfast.
Location
9.45
Frequent praises for excellent location, perfect for exploring the city.
Room Quality
8.4
Mostly positive comments about room quality, though some issues noted.
Amenities
7.43
Gym was poorly equipped; some negative experiences with the food.
Value for Money
7.89
Concerns about value for money, especially regarding the breakfast experience.
Food and Beverage
7.44
Negative feedback regarding breakfast options and pricing.
Overall Experience
8.91
Overall positive sentiments but mixed feelings regarding service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:30

Property Description

Luxurious Accommodations

The modern rooms and suites at Hilton Toronto provide a flat-screen cable TV with pay-per-view channels. Each room features a coffee maker, safe, desk, and armchair, ensuring a comfortable stay for every guest.

Dining Excellence

Indulge in fine dining at the on-site Tundra Restaurant and Ruth’s Chris Steak House. Whether you're craving a gourmet meal or a juicy steak, the hotel's restaurants offer a culinary experience to remember.

Prime Location

Situated within a 5-minute walk of Osgoode Station, Hilton Toronto is conveniently located near top attractions like the Four Seasons Centre for Performing Arts, City Hall, and Nathan Phillips Square. Book now to experience luxury and convenience in the heart of downtown Toronto.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Premium Internet is available in all areas and costs CAD 21 per 24 hours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 45 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and costs CAD 14.95 per 24 hours.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1652 reviews
Cleanliness: 8.94
Service: 7.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 8.91
L
LadyRD • Couples • Toronto, Ontario
10
Beautiful hotel and Great staff!!
Pros:

Gorgeous hotel and stunning rooms!! Get the executive pass if you can. The hotel has a great french restaurant that serves delicious French fare. If youre downtown Toronto, this is a solid stay!

2026-06-04 • via Tripadvisor
G
Geneviève • family_with_children • ca
8
2026-06-04 • via Nuitee
I
ILHEM • couple • fr
9
Génial
Pros:

L’emplacement, la propreté et la disponibilité et la gentillesse du personnel.

2026-06-03 • via Nuitee
T
travelmypassion • Couples • Los Angeles, California
8
Great location with adequate rooms.
Pros:

The Hilton Toronto is in the heart of downtown Toronto which is centrally located and walking distance to many restaurants, bars, the harbor, Union Station, CN Tower, and Chinatown.
The downtown area felt safe and clean even at night.
We had a room facing the CN Tower which was ok but nothing spectacular.
There were a few minor problems during our stay.
The hair conditioner bottle was not refilled for several days until I called housekeeping.
There is a concierge but only available on the weekends.
The lobby was full of big groups which made it difficult to walk with luggage.
Many times the elevator stopped almost on every floor and it took awhile to get somewhere quickly.
One day, the elevator got stuck and wouldn’t move.
The breakfast buffet was adequate including eggs to order which we were not told about for several days.
The highlight of our breakfast was a server named Baba who has worked at the hotel for over 50 years.
Every morning he greeted us with a smile and went out of his way to serve us. He is a big asset to the hotel.
Even with the few minor problems, the Hilton Toronto is a solid choice in downtown Toronto.

2026-06-01 • via Tripadvisor
A
Angela • couple • gb
8
Nice Hotel overall
Pros:

Room Was Spacious

Cons:

Uncomfortable bed

2026-06-01 • via Nuitee
T
Tamara • solo_traveller • ca
8
Did the job. Weird bathroom.
Pros:

The staff were kind and professional.

Cons:

The sliding shower door was…. Backward. I don’t know how else to describe it. The entrance was next to the toilet rather than with any sensible clearance.
I also honestly think it was overpriced. The room was fine, serviceable, but honestly the rate was obscene for a pretty average room and a weird bathroom.

2026-05-31 • via Nuitee
S
Samantha • couple • ca
10
2026-05-31 • via Nuitee
J
jianbog2018 • Family
10
The lounge or club access is worthy it! Great stay!!
Pros:

The lounge or club access is worthy it! Great stay!!

2026-05-28 • via Tripadvisor
L
Luke • extended_group • ca
10
2026-05-26 • via Nuitee
E
Ephrasie • solo_traveller • be
9
Pros:

L'emplacement

2026-05-25 • via Nuitee
F
Faith Aguila • couple • ca
10
Pros:

J’ai particulièrement tout aimé, la vue , la rapidité du service , vraiment je recommande à 100% excellents

2026-05-25 • via Nuitee
D
Donna • family_with_children • us
10
All in all a great stay and would stay there again.
Pros:

The entrance, valet personnel and front desk personnel were all lovely people. The lobby was beautiful. Rooms were extremely spacious, beds comfortable and pillows were TOP NOTCH in comfort. Room/bathroom was clean and well laid out. Loved the closet where lights turned on when you opened it, and drawers for clothes in there - all a nice touch!

Cons:

The only thing was there were no coffee cups with the coffee maker, so I Could not get coffee in the room. Don’t want to call down to front desk as my daughter was sleeping. We would have loved to eaten breakfast in the Frenchy Brasserie, but the prices were a bit steep.

2026-05-24 • via Nuitee
L
laurafO4143TR • Business • Toronto, Ontario
8
Great location, rooms- meh housekeeping
Pros:

I stay in a lot of hotels for business. The good here — Great location in downtown Toronto - connected to PATH system linking via underground to finance towers, Blue Jays stadium, Union station etc. Checkin was smooth, friendly and was offered water on a hot day. Hotel had good bar/Restaurant and cafe and place to grab coffee etc. with lots of options nearby. I had a standard room - the layout was large and bathroom well designed. Lots of plugs and good lighting. Seemed updated - glass elevator view esp riding it up to 32nd floor was fun. The not so good here - coffee cups in room were paper disposable type only — after I used the first two, I never got more — had to use my water glass last days. Coffee pods not replaced - had to switch to decaf last day. Coffee was mediocre (not Nespresso or lavazza) — think the type you get from vending machine in a hospital. Towels were taken away but never replaced. The four large bolted-in bottles of products in bathroom were low — no lotion at all — and was not filled until I forcibly removed the empty bottle from its holder and placed it on counter to get a refill the third day. No other bathroom amenities other than the (empty to empty-ish) four bottles. If I was in a holiday inn etc would have been fine - but doesn’t match amenities or service of hotels that are the same price or less in downtown Toronto. That said I would stay again but bring my own coffee cups.

2026-05-23 • via Tripadvisor
A
Anouchka • couple • cd
10
Nice staycation
Pros:

I loved it

Cons:

Nothing in particular

2026-05-23 • via Nuitee
D
David • family_with_children • gb
7
Great hotel with great staff.
Pros:

Good location, very clean and been upgraded since our last stay. Restaurant was really yummy and great service

Cons:

Elevators broke one day so had to use staff elevators instead. Also they didn’t know what a cot was. They thought a cot was a sofa bed.

2026-05-23 • via Nuitee
B
Bernie • solo_traveller • ca
8
2026-05-22 • via Nuitee
E
erodriguezch • solo_traveller • cr
9
2026-05-20 • via Nuitee
E
Eldah • solo_traveller • ca
8
Pros:

The place in general

Cons:

Food no variety

2026-05-19 • via Nuitee
C
Carla • solo_traveller • ph
6
Pros:

Clean

Cons:

You have to request for everything you need! Room is literally empty. Not even a bottled water! Staff are not friendly and not welcoming. Not worth the price you paid.

2026-05-19 • via Nuitee
P
Pamela • couple • gb
8
Provided a good place to rest in between our travels
Pros:

It was near the train station so not too far to walk the bed was comfortable and it was quiet

Cons:

Not a lot to say about dislikes we only stayed one night getting there at 10 at night and leaving at 8 in the morning

2026-05-19 • via Nuitee