The Westin Oaks Houston at the Galleria

Hotels
•
Westin
9 (553 reviews)
5011 Westheimer , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great service
Cons:
Cleanliness issues
Breakfast quality
Amenities need improvement

Categories

Cleanliness
8.5
Some reviews mentioned issues with room cleanliness upon arrival.
Service
9.5
Multiple guests praised the service, noting it was exceptional and accommodating.
Location
10
Guests consistently highlighted the convenient location near shopping areas.
Room Quality
9
Reviews indicated rooms were comfortable and well-maintained overall.
Amenities
8.5
Some amenities were noted as lacking, such as the pool area and breakfast options.
Value for Money
9
The location and quality provided good value, despite some noted drawbacks.
Food and Beverage
8
Breakfast wasn’t well-received and some criticism of restaurant menu was noted.
Overall Experience
9.5
Guests expressed a high level of satisfaction with their experiences at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:10

Property Description

Luxurious Accommodations
Attached to the Galleria Mall, the Westin Oaks in Houston offers guestrooms with signature bedding, gourmet coffee, and modern amenities like free WiFi for Bonvoy members. The perfect blend of comfort and convenience awaits you.

Exceptional Dining Options
Indulge in a culinary journey at White Oak Kitchen + Drinks, serving a delightful mix of international dishes and local beers. For a taste of classic American cuisine with a contemporary twist, head to the Daily Grill for breakfast, lunch, or dinner. Satisfy your cravings without leaving the hotel premises.

Prime Location and Entertainment
Explore nearby attractions such as NRG Stadium, Bayou Bend Collection and Gardens, and the Museum district, all within a short distance from the property. With Downtown Houston just 10 km away and Rooftop Cinema Club nearby, endless entertainment options are at your fingertips.

Book your stay at Westin Oaks now for a memorable experience in Houston, Texas.

Important information:

Please note: guests must be age 21 or older to make reservations.

All guests must present the credit card used to book at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

Location

Guest Reviews

9
Based on 553 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
N
Natalie • family_with_children • de
7
Großes Hotel in der Mall integriert
Pros:

Die Lage in der Galleria Mall war hervorragend. Außerdem ist das Stadtviertel hochwertig und recht sicher. Wir haben uns wohl gefühlt. Unser Zimmer hatte bodentiefe Fenster, war dadurch sehr hell, und einen schönen Ausblick.
Man konnte kostenlos die Parkplätze (Parkhaus) der Mall nutzen.
Das Zimmer selbst war in einem guten Zustand und sehr sauber.

Cons:

Das mitgebuchte Frühstück war nur ein Wertgutschein, den wir in einem externen Restaurant als a-la-carte Frühstück einlösen konnten. Mein 17-jähriger Sohn ist nicht satt geworden, der Gesamtpreis belief sich auf fast das Doppelte. Dieses Konzept funktioniert nicht wirklich. Am besten ohne Frühstück buchen und irgendwo anders frühstücken.

2026-06-26 • via Nuitee
A
alberto • extended_group • us
10
2026-06-25 • via Nuitee
V
Vanda • couple • pt
9
Excelente opção em Houston Uptown
Pros:

Excelente localização.
Simpatia na recepção.
Facilidade de acesso ao shopping e ao estacionamento

Cons:

Ter de solicitar as 15h30 para arrumarem o quarto.

2026-06-24 • via Nuitee
V
Vanda • couple • pt
7
Excelente opção em Houston
Pros:

Excelente localização. Facilidade de estacionamento.
Simpatia na recepção.

Cons:

A limpeza tentar entrar no quarto ás 08h15, para o limpar e com o Do Not Disturb colocado na porta.
Barulho de aviso do elevador, muito alto na zona dos quartos.

2026-06-23 • via Nuitee
L
Lilia • couple • us
10
Fun girls trip
Pros:

Every one was so nice

Cons:

It was well maintain and clean

2026-06-22 • via Nuitee
J
Jose R. • family_with_children • pe
8
Cons:

Desayuno deberia servirse hasta las 10 am... 9 am es muy temprano, sobre todo si uno esta de vacaciones

2026-06-20 • via Nuitee
A
alberto • extended_group • us
8
2026-06-13 • via Nuitee
M
MARTIN SOSA • couple • pa
8
Pros:

Ubicacion. Buen tamaño de la habitacion

Cons:

El aire acondicionado. Muy viejo, enfriaba bien, pero era muy ruidoso. Vale la pena que los reemplacen por unidades mas moderanas. La habitacion la habian remodelado, pero el aire acondicionado no.
Otro detalle que resolvieron fue que la primera habitacion que me asignaron quedaba como en el 4to piso (recuerdo que era cuarto en nivel bajo y desde las 5:30 am se escuchaban golpes fuertes y parecian provenir de un gimnasio. Me reasignaron la habitacion a piso alto y se solucionó, pero claro que incomoda tener que cambiarte de habitacion cuando ya haz desempacado.

2026-06-13 • via Nuitee
L
lea • couple • us
10
Pros:

We were satisfied with the location, cleanness, stuff .

Cons:

Non

2026-06-12 • via Nuitee
A
Ahmed • couple • ae
9
2026-06-07 • via Nuitee
S
SAMAR ALAMOUDI • solo_traveller • sa
8
Pros:

اتصاله بالجاليريا،نظيف جدا،أدوات الاستحمام الشامبو وخلافه مادة جيدة

Cons:

الانترنت سئ

2026-05-28 • via Nuitee
A
Andikan • couple • us
8
2026-05-26 • via Nuitee
J
JoJo • solo_traveller • us
10
Lovely hotel with excellent staff.
Pros:

Lovely room and accommodating staff. We will stay here again.

Cons:

NA

2026-05-18 • via Nuitee
H
Herman • solo_traveller • bm
10
2026-05-15 • via Nuitee
A
Atrell • solo_traveller • us
9
Excellent stay.
Pros:

Great stay.

Cons:

Nothing really.

2026-05-12 • via Nuitee
G
GIANCARLO • solo_traveller • br
7
2026-05-09 • via Nuitee
N
nelson • couple • ar
10
2026-05-05 • via Nuitee
S
Sonia • family_with_children • fr
8
2026-04-26 • via Nuitee
M
Maria de Lourdes • family_with_children • mx
9
2026-04-22 • via Nuitee
J
Jim • couple • us
10
2026-04-19 • via Nuitee