The Westin Oaks Houston at the Galleria

Hotels
•
Westin
9 (522 reviews)
5011 Westheimer , Houston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Comfortable rooms
Great service
Cons:
Cleanliness issues
Breakfast quality
Amenities need improvement

Categories

Cleanliness
8.5
Some reviews mentioned issues with room cleanliness upon arrival.
Service
9.5
Multiple guests praised the service, noting it was exceptional and accommodating.
Location
10
Guests consistently highlighted the convenient location near shopping areas.
Room Quality
9
Reviews indicated rooms were comfortable and well-maintained overall.
Amenities
8.5
Some amenities were noted as lacking, such as the pool area and breakfast options.
Value for Money
9
The location and quality provided good value, despite some noted drawbacks.
Food and Beverage
8
Breakfast wasn’t well-received and some criticism of restaurant menu was noted.
Overall Experience
9.5
Guests expressed a high level of satisfaction with their experiences at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:10

Property Description

Luxurious Accommodations
Attached to the Galleria Mall, the Westin Oaks in Houston offers guestrooms with signature bedding, gourmet coffee, and modern amenities like free WiFi for Bonvoy members. The perfect blend of comfort and convenience awaits you.

Exceptional Dining Options
Indulge in a culinary journey at White Oak Kitchen + Drinks, serving a delightful mix of international dishes and local beers. For a taste of classic American cuisine with a contemporary twist, head to the Daily Grill for breakfast, lunch, or dinner. Satisfy your cravings without leaving the hotel premises.

Prime Location and Entertainment
Explore nearby attractions such as NRG Stadium, Bayou Bend Collection and Gardens, and the Museum district, all within a short distance from the property. With Downtown Houston just 10 km away and Rooftop Cinema Club nearby, endless entertainment options are at your fingertips.

Book your stay at Westin Oaks now for a memorable experience in Houston, Texas.

Important information:

Please note: guests must be age 21 or older to make reservations.

All guests must present the credit card used to book at the time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

Location

Guest Reviews

9
Based on 522 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.5
A
Adebukunyi • solo_traveller • ng
7
2026-01-25 • via Nuitee
N
Neil • extended_group • us
9
2026-01-20 • via Nuitee
J
John • solo_traveller • us
10
2026-01-20 • via Nuitee
J
John • solo_traveller • us
10
2026-01-20 • via Nuitee
R
Ryann • couple • us
10
2026-01-20 • via Nuitee
D
Dushaun • couple • us
9
2026-01-19 • via Nuitee
D
Demeshun • couple • us
10
2026-01-19 • via Nuitee
K
Kaycee • solo_traveller • us
10
2026-01-19 • via Nuitee
D
Dominque • couple • us
10
We had an amazing time
Pros:

I loved everything about it the room was beautiful and clean with a walk in shower with two showers heads. Those big luxury square head and the other one you hold in your hand. We were up on the 20th floor with a view facing Houston North side it was beautiful. Destination was great connected to the Galleria Mall and a host of restaurants all around us.

Cons:

What I didn’t like was the parking, it’s free but it’s hard to find parking spots and valet parking runs 52 dollars over night. The towel was hard and I expected a place like that to have soft towels when I dry myself off after enjoying their amazing shower heads.

2026-01-19 • via Nuitee
T
Timothy • family_with_children • us
9
Pros:

Very clean and comfortable

Cons:

Price

2026-01-19 • via Nuitee
P
pablo • couple • ar
8
Gran hotel en houston
Pros:

Muy buena ubicación con acceso directo al shopping, cerca de river Oaks

Cons:

El desayuno podrían mejorarlo

2026-01-16 • via Nuitee
S
Salvador • family_with_children • mx
8
2026-01-13 • via Nuitee
J
Jorge • solo_traveller • us
10
2026-01-10 • via Nuitee
R
Robjanique • couple • us
10
2026-01-09 • via Nuitee
E
Emilio • family_with_children • mx
10
Pros:

Ubicación, el cuarto bastante amplio.

Cons:

Almohadas.

2026-01-04 • via Nuitee
M
Mona • family_with_children • ae
10
2026-01-03 • via Nuitee
S
Sun nina • extended_group • us
1
2025-12-30 • via Nuitee
R
Raul • family_with_children • us
10
Convenience and relaxation
Pros:

The access to the mall itself. A one stop shop to dine, relax, entertain and window shop

Cons:

It couldve been better if they had a movie or two inside or beside the mall

2025-12-25 • via Nuitee
C
Courtney • solo_traveller • us
7
I enjoyed my time and rest there.
Pros:

Convenience of the property to shopping locations.

Cons:

N/A

2025-12-23 • via Nuitee
J
JORGE • family_with_children • mx
9
Pros:

Bien ubicado buenas habitaciones

2025-12-23 • via Nuitee