Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
High food prices

Categories

Cleanliness
8.25
Some rooms reported persistent odors and cleanliness concerns in shared amenities.
Service
9.15
Generally positive service experiences; staff responsive to issues.
Location
9.35
Exceptional location, convenient access to downtown and nearby amenities.
Room Quality
8.85
Rooms are generally clean and comfortable, with some dated furniture.
Amenities
8.15
Facilities such as the pool and hot tub noted as needing better maintenance.
Value for Money
8.35
Premium pricing on food noted; some guests felt value could be improved.
Food and Beverage
7.85
Limited breakfast access and high meal prices affected perceptions.
Overall Experience
8.85
Overall pleasant stay with some highlighted negatives that can be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:38

Property Description

Luxurious Amenities
The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.

Dining Options
With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.

Convenient Location
Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.

Ready to experience luxury and convenience in the heart of Ottawa? Book your stay at the Westin Ottawa today!

Important information:

Please note that vehicles over 6 foot 5 inches (6.6 ft) will not be able to park on site. Oversize vehicles will be directed to park in the closest available outdoor parking lots.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 671 reviews
Cleanliness: 8.25
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
J
Julie couple fr
10
C'était magnifique, c'est un super etablissement, cher, mais vaut son prix
Pros:

ETABLISSEMENT SUPERBE, chambres slendides, personnellement j'ai pris la vue sur le parlement et je ne l'ai pas regretté. Le personnel est particulièrement agreable et facilitant.

Cons:

La piscine fait un peu piscine municipale, ne pas se fier aux photos, et le room service est EXTREMEMENT CHER, j'ai payé 57 EUROS (pas dollars cnd) pour 2 gateaux au chocolats.

2026-02-14 via Nuitee
B
Barka extended_group ca
9
2026-02-10 via Nuitee
F
Franklinmacd Family Charlottetown, Prince Edward Island
10
My go to hotel in Ottawa
Pros:

I love the Westin and have stayed here many times. Conveniently located only 25 minutes from the airport, across the street from Rideau Canal, connected to the Rideau Centre mall and within walking distance from Parliament and many of Ottawa's tourist attractions. Rooms are clean, updated and quite comfortable. You can even get rooms with a view of Parliament. Underground paid parking, nice restaurant and quick snack area as well.

2026-02-01 via Tripadvisor
L
Lang Min couple ca
10
2026-01-26 via Nuitee
T
tamara couple us
9
A bit pricey, but worth every penny
Pros:

staff at the main desk, restaurant and bar were exceptional
It’s a beautiful facility very comfortable. The pool Jacuzzi and sauna were excellent.
The view from our room on the 19th floor was amazing
We had a wonderful time

2026-01-25 via Nuitee
D
Dimitri solo_traveller ca
2
Chambre a une très mauvaise odeur
Pros:

L'emplacement

Cons:

Odeur de moisissure dans la chambre.. l'hotel a été avisé à plusieurs reprises.. ont utislié des produits nettoyants mais l'odeur a persisté.

2026-01-20 via Nuitee
J
Jeffery solo_traveller ca
9
Great hotel at a convenient location.
Pros:

The location and the friendly staff.

Cons:

I liked it all.

2026-01-20 via Nuitee
I
Ishita family_with_children ca
9
Overall pleasant
Pros:

The room was pleasant, and spacious.
A microwave was provided upon requesting for one.
An extra comforter was also provided upon asking.

Cons:

The washroom however was really old. The curtains were old and stained
There was mold in a few corners.

2026-01-19 via Nuitee
V
Vijerthan family_with_children ca
10
I love
2026-01-19 via Nuitee
R
Roger solo_traveller ca
10
2026-01-15 via Nuitee
O
Olga family_with_children ca
10
2026-01-08 via Nuitee
R
Reginald couple gy
7
2026-01-07 via Nuitee
A
Augusto solo_traveller ca
10
2026-01-04 via Nuitee
N
Nicolas couple fr
9
Séjour agréable.
Pros:

Chambre spacieuse calme et propre avec une belle vue sur la ville. Hôtel en communication avec le centre commercial le rideau.

Cons:

Le red parking du centre commercial est de 33 euros par 24 heures MAIS impossibilité de sortir pendant la période (sinon 22 euros pour 3 heures…) ce qui ne nous a pas été renseigné à l’accueil de l’hôtel. Seul bémol du séjour.

2026-01-03 via Nuitee
R
Roberts couple ca
10
2025-12-31 via Nuitee
J
jeong in family_with_children ca
8
2025-12-29 via Nuitee
M
Marc family_with_children ch
5
Pros:

L'emplacement,le gym et la piscine. Le petit-déjeuner quand on a eu le droit de le prendre...

Cons:

L'odeur incrustée de tabac dans la chambre.
La mauvaise foi au petit-déjeuner prétextant que notre arrivée à 9h00 ne nous permettait pas de le prendre. Soit disant nous avions été averti que ce jour le déjeuner s'arrêtait à 9h!!! Jamais vu ça dans aucun hôtel autour du monde... surtout quand on l'a payé d'avance...

2025-12-28 via Nuitee
L
Lochi family_with_children us
10
I love how it was connected to the mall. Perfect Place to stay.
Pros:

Excellent

2025-12-28 via Nuitee
S
Sophia solo_traveller ca
8
thank you very much for all you have been done
Pros:

location

Cons:

N/A

2025-12-16 via Nuitee
P
Peter couple ca
10
2025-12-14 via Nuitee