MainStay Suites Indianapolis Northwest - College Parks

I couldn’t check in on my day due to lateness to work, I then came to check in at 6am next day. Only for them to tell me I cannot check in again. Meaning I have lost money for 5day stay.
This location is not safe. People are at the front desk asking for their money back; and that they cannot continue to stay.

They canceled the booking as we went to checkin. Shady place, horrible front desk. Stay away for family and especially those with kids. Heaven for the druggies

Arrived to the hotel, they had no power in part of the hotel and had flooding in the lower level, so they cancelled all the reservations. Probably for the best, as the lobby stank of smoke and mold, and had multiple unpatched holes in the drywall

No AC on a 92 degree day. Wouldn’t refund. Wouldn’t move rooms. Hotels.com assistance non-existent

I was told they were booked up and didn’t understand why Expedia kept sending people. I had to spend more money finding a motel .

There was no elevator and all the rooms were upstairs. And then there was not any cart to help with baggage which made it extremely hard to get stuff to and from the room

Location and bed was comfortable

First, I got there they didn’t have the room that I reserved. They gave me a room. It smelled like cigarettes already in it very dirty and then didn’t even have the sufficient amount of beds that were needed. Then the machine they used to create the cards to get into the room doesn’t even work well I will. I had to make several trips up and down the stairs. OK then they found a room where I can get two beds. OK wish we went in there. heater doesn’t work, smell like cigarettes the place was legitimately dirty. The second bed was so bad that you can physically see the bedsprings and feel them as you lay on the bed. Then I asked if we wore my options if I can get accommodated, they basically said they can refund me, but I would get my money in two weeks so my options were to stay in that room or find another hotel on top of the money. I’ve already spent. Then when I got there, I had to play security deposit for the room Still never received it. then I didn’t even have Linning for the secondary bed so the guy just handed me a bunch of sheets no blanket cause they didn’t have anymore and on top of that sheets had blood stains on them so that I was so disgusted I didn’t even sleep with them. It was very cold outside. Woke up as sick as a dog just because I didn’t have money for another hotel. i’m not exaggerating, but the day was about 13° outside and it felt about the same inside. There was a lot of lizards and I’m pretty sure the receptionist at the front desk knew about it.

Ruby I believe was her name at the front desk was very kind and helpful.

The staff was very helpful. I think his name was christian was very good to me.

Location

Outstanding Stay Thanks to Ruby's Exceptional Service!

I had an amazing extended stay at this hotel, and I cannot say enough good things about my experience—especially thanks to Ruby! From the moment I arrived, she was incredibly helpful, courteous, and went above and beyond to ensure all my needs were met. Her warm and professional demeanor made me feel more than just a guest; she truly made me feel at home.

Ruby consistently checked in to make sure everything was perfect during my stay, offering assistance with anything I needed and always doing so with a smile. It's rare to find someone so dedicated to guest satisfaction, and I believe she truly deserves recognition for her outstanding service. I wholeheartedly recommend that she be considered for a raise and a well-earned promotion!

Thanks to Ruby and the rest of the staff, my stay was comfortable, enjoyable, and stress-free. I highly recommend this hotel to anyone looking for a welcoming and accommodating place to stay. I'll definitely be returning!

Nice clean place thank you Extended stay America