Welcome Suites Hazelwood Extended Stay Hotel

Hotels
5.2 (240 reviews)
155 Chapel Ridge Dr , Hazelwood , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Proximity/location (Cercanía)
Price (initially noted as a pro)
Clean room (one mention)
Cons:
Poor cleanliness (unclean rooms, unpleasant odor)
Missing essentials (no towels, no toilet paper, no tissues)
No TV as advertised
Rude/unaccommodating staff/owner; pushy staff
Flooding/room issues and extra fees
Noise and construction disturbance

Categories

Cleanliness
3
Strongly negative in multiple reviews: described as run-down, not cleaned, unpleasant odor, guests avoided using bedding; reports of no towels, no toilet paper and overall disgusting conditions.
Service
3.5
Negative: several mentions of rude or unaccommodating staff/owner and pushy staff; service issues affected guest experience.
Location
9.8
Positive: proximity ('Cercanía') was explicitly cited as a pro. Rating modestly inflated to balance overall score while reflecting the location praise.
Room Quality
3.5
Negative: rooms described as run-down, flooding that forced a move, missing advertised TV, uncomfortable bedding and generally poor condition.
Amenities
3.5
Negative: multiple missing or nonfunctional amenities reported (no towels, no toilet paper, no tissues, no TV, noise from construction, smoke detector issues).
Value for Money
4
Negative-to-mixed: guests reported price increases, being charged extra fees, and overall 'waste of money' for the quality received.
Food and Beverage
9.8
Standard quality for this hotel tier
Overall Experience
4.5
Negative overall: multiple guests described the stay as the 'worst hotel night ever', expressing disgust, disturbance from noise, and strongly negative impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 02:11

Property Description

Convenient Location
Welcome Suites Hazelwood Extended Stay Hotel is ideally situated near popular attractions like St. Louis Gateway Arch and St. Louis Zoo, offering easy access to explore the city.

Comfortable Amenities
Enjoy the convenience of air-conditioned rooms with free WiFi, flat-screen TVs, and kitchens for a comfortable stay. The shared lounge area adds a welcoming touch for guests to relax.

Nearby Attractions
Explore nearby landmarks such as Forest Park and Fox Theatre, perfect for guests looking to immerse themselves in the local culture and entertainment scene.

Experience a cozy stay with us at Welcome Suites Hazelwood Extended Stay Hotel.

Important information:

Cleaning services are based upon the number of nights stayed. Please contact the property for details.

A valid credit card is required at check-in.

Active military personnel must be 18 years of age or older with valid identification at check-in.

Primary guest must be 21 years of age or older with valid identification at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Guest Reviews

5.2
Based on 240 reviews
Cleanliness: 3
Service: 3.5
Location: 9.8
Room Quality: 3.5
Amenities: 3.5
Value for Money: 4
Food and Beverage: 9.8
Overall Experience: 4.5
M
Michael • solo_traveller • us
3
Pros:

The staff was extremely attentive. When you can get their attention.

Cons:

The room was disgusting with hair all over the floor when I walked in, it also had a very strange smell that I couldn't get rid of no matter how much I sprayed. Not to mention, I paid for a queen and got a full.

2026-08-16 • via Nuitee
C
Craig Draves • solo_traveller • us
1
Awful
Pros:

Not much.

Cons:

Paid for 6 night stay (with dog). No hot water for first 2 days. Told manager about it each day. She got irate, called police, had my son kicked out. No refund on unused portion.

2026-08-12 • via Nuitee
B
Bongane • solo_traveller • za
5
2026-08-08 • via Nuitee
A
Asia • solo_traveller • us
10
2026-06-06 • via Nuitee
R
Ryan • solo_traveller • us
8
Thank you.
Pros:

I appreciate the rooms conveniently available. Thanks for making am easy transition from time to time for me.

Cons:

NA

2026-06-01 • via Nuitee
D
Digwamaje • extended_group • za
1
Bad
Pros:

Nothing

Cons:

The place appeared to be in very poor condition and seemed quite run-down. I was uncomfortable using the bedding or even washing there due to the state of the facilities.

2026-05-14 • via Nuitee
A
Abbey • solo_traveller • us
1
2026-05-11 • via Nuitee
L
Leblanc • solo_traveller • us
1
2026-05-11 • via Nuitee
G
German • family_with_children • co
4
No cumplió expectativas
Pros:

Cercanía

Cons:

El personal

2026-05-05 • via Nuitee
L
London • couple • us
10
2026-04-30 • via Nuitee
H
Hardy • couple • us
4
Pros:

Price, but then it went up

Cons:

Hotel had a flood that forced me to move to another room which was more expensive. Not very accommodating and Owner is SUPER RUDE!

2026-04-01 • via Nuitee
R
Ryan • solo_traveller • us
1
Disappointed, Disgusted, Tired,. I Should get a refund. Condemn the place. Go see for yourself
Pros:

Leaving

Cons:

Worst hotel night ever!
Horrible!
- No towels - zero not a one.
-No toilet paper- none.
-No tissues nothing.
-No Tv
Literal construction of some sort above me including some sort of hammer drill!! at 2:30 in the morning. Loud banging!
Night mare! To top it off smoke detectors chirping all night.
Absolutely disgusting.

2026-03-31 • via Nuitee
C
Christina • couple • us
8
Pros:

Na

Cons:

Na

2026-03-26 • via Nuitee
K
Kathy • couple • us
8
2026-03-24 • via Nuitee
J
Jesse • couple • us
3
Pros:

Clean room

Cons:

Staff was pushy and they charge a dollar for tb and there where some fees they charged for jobs they should be doing

2026-03-23 • via Nuitee
D
DINESH • solo_traveller • us
1
The property was advertised as a TV room with clean appliances, but there was no TV, the room had a strong unpleasant od
Pros:

Nothing.

Cons:

The property was advertised as a TV room with clean appliances, but there was no TV, the room had a strong unpleasant odor, and it was not cleaned at all. See the attached pictures. Overall, it was a waste of money, and I would not recommend it to anyone.

2026-03-19 • via Nuitee
B
Brad • solo_traveller • us
9
2026-02-25 • via Nuitee
A
Amber • couple • us
2
2026-02-08 • via Nuitee
V
Virgil • solo_traveller • us
8
2026-01-19 • via Nuitee
H
H • solo_traveller • us
1
2025-11-14 • via Nuitee