Renaissance Hamburg Hotel

Hotels
•
Renaissance Hotels & Resorts
8.5 (5506 reviews)
Grosse Bleichen , Hamburg , de

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable room
Cons:
High breakfast prices
Cleanliness issues with bedding
Limited amenities

Categories

Cleanliness
7.75
Complaints about synthetic bedding and high-pile carpet raised concerns about cleanliness.
Service
9.25
Friendly service upon early arrival and smooth check-in/out process.
Location
9.25
Perfect location with great access to city amenities.
Room Quality
8.75
Rooms described as excellent with comfortable beds.
Amenities
7.75
Lacks spa services and other amenities typical for a 5-star hotel.
Value for Money
8.25
High prices perceived as overvalued in some cases.
Food and Beverage
8.25
Breakfast praised but considered overpriced.
Overall Experience
8.75
Overall a great stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:05

Property Description

Historic Elegance in the Heart of Hamburg

Luxurious Rooms with Modern Amenities
Indulge in spacious rooms adorned with floor-to-ceiling windows, offering a blend of modern design and local Hanseatic touches. Stay connected with free WiFi and unwind with satellite TV and complimentary newspapers on weekdays.

Culinary Delights at BRICKS Restaurant
Savor the best of local and international cuisine at BRICKS Restaurant, housed in a historic publishing house. Experience the freshest quality ingredients in every dish, from breakfast to dinner, amidst a charming ambiance. Don't miss out on the musical entertainment every Thursday at Bricks Lounge.

Wellness and Recreation
Relax and rejuvenate at the hotel's fitness center, or enjoy complimentary access to the gym, pool, and sauna at the nearby Hamburg Marriott. With Jungfernstieg Station just a short stroll away, explore the city with ease.

Book your stay at Renaissance Hamburg Hotel for an unforgettable experience in Hamburg.

Important information:

When traveling with pets, please note that an extra charge of EUR 60 per pet, per stay applies, max. EUR 150 per stay.

"Hamburg Culture & Tourism Tax applies and will be added to all reservations. This tax will be collected at the property. For more details, please contact the hotel."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 40 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 60 per person per night when using an available extra bed.
    Adults stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 5506 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 7.75
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.75
A
Ammar • couple • dk
10
Perfekt, luksus i Hamburg centrum
Pros:

Hotellet er meget rent, god service, god betjening

Cons:

Intet

2026-05-30 • via Nuitee
J
johanna • couple • de
10
2026-05-30 • via Nuitee
R
Renate • solo_traveller • gb
8
2026-05-30 • via Nuitee
B
Babaei • family_with_children • se
8
2026-05-30 • via Nuitee
S
Silvia Stefanelli • solo_traveller • sm
9
Pros:

Posizione centralissima.

2026-05-29 • via Nuitee
E
Emine • family_with_children • tr
9
2026-05-29 • via Nuitee
J
Jan-Christian • family_with_children • de
10
Traum..
Pros:

Super zentrale Lage

2026-05-29 • via Nuitee
C
Christine • family_with_children • de
10
2026-05-29 • via Nuitee
J
Jana • solo_traveller • de
8
Top Lage, top Service, super Ausstattung!
Pros:

Die Lage ist top! Besser geht es kaum. Die Ausstattung war gut. Das Personal ist ausgesprochen freundlich. Mein Zimmer war sehr ruhig und die Größe super.

Cons:

Das Bett und die Kissen waren zu fest. Störend fand ich, dass ständig Personal klopfte, um Einzeldinge zu tauschen (Duschgel, Kaffeeartikel).

2026-05-29 • via Nuitee
C
Carolin • solo_traveller • de
8
Pros:

Die nette Frau am Frühstücksbuffet

Cons:

Die Dame am Empfang ...wir fühlten uns nicht so richtig willkommen

2026-05-29 • via Nuitee
N
Nida Mustafa • family_with_children • tr
10
Pros:

Konumu kahvaltısı çok guzeldi odalar rahat ve temizdi

2026-05-28 • via Nuitee
F
Frank • solo_traveller • de
10
2026-05-28 • via Nuitee
N
nothingedith • Family
2
Appalling Racial Bias and Hostile Staff Behavior – Avoid This Hotel
Pros:

My 73-year-old Asian parents stayed at the Renaissance Hamburg Hotel from May 25–27, 2026. What should have been a pleasant stay ended in an incredibly upsetting, degrading experience involving clear racial bias and severe staff misconduct.

While entering the lift with my elderly parents, a staff member named Kondo (see photo, valet) was already inside. As my mother took a moment to look for her room card, a white female guest entered. Kondo immediately stepped in, asked for her floor, and used his staff card to press the button for her. Meanwhile, my mother and I were ignored and left to struggle.

When I politely approached Kondo afterward to ask why he assisted the other guest but not us, he gave a dismissive "I don't know" and walked away. While I waited in line to speak to the front desk, he stood in the reception area shaking his head and smirking at me.

The hostility escalated when I spoke to Ms. Sturi (see photo) at reception. While I explained the incident in English, Kondo stood right next to her, intentionally speaking over me to her in German. Ms. Sturi then offered completely contradictory, defensive excuses—first claiming Kondo was sent to help the other guest, then claiming she didn't help us because she "saw" I wasn't a guest. Worse, she initially refused to give me a complaint email address unless I handed over my parents' room number, which felt incredibly intimidating and like a tactic to prevent a complaint.

No paying guest or family member should ever leave a premium hotel feeling racially discriminated against, dismissed, and mocked by staff. The dismissive attitudes, lack of basic courtesy, and complete failure of hospitality from both the valet and reception management are absolutely unacceptable for a Marriott brand.

We will be escalating this formally to Marriott Corporate and relevant travel representatives in Germany. If you expect equal, respectful treatment and professional service, avoid this hotel.

2026-05-27 • via Tripadvisor
C
Christian • family_with_children • de
9
2026-05-27 • via Nuitee
B
Boris • family_with_children • de
7
Schönes Hotel, tolle Lage und bitte Fenster erneuern!
Pros:

Die Lage ist besonders Toll. Frühstück sehr ausgiebig

Cons:

Leider sind die Fenster nicht Schalldicht. Abends fahren dort Jungen Neureichen mit Ihren dicken Karren! Man hat das Gefühl man liegt neben der Nordschleife!

2026-05-27 • via Nuitee
S
Sabrina • couple • ch
8
Pros:

Das Zimmer war sehr geräumig.

Cons:

Es war etwas ringhörig.

2026-05-27 • via Nuitee
I
Iurie • extended_group • dk
10
2026-05-26 • via Nuitee
A
Anna • couple • es
9
Perfecta
Pros:

Ubicación excelente , buen desayuno

2026-05-26 • via Nuitee
B
Barbara • couple • de
9
2026-05-26 • via Nuitee
E
Eric • couple • de
8
2026-05-26 • via Nuitee