Royal Orchid Sheraton Riverside Hotel Bangkok

Having just had the pleasure of staying at the Royal Orchid by Sheraton, on the banks of ChaoPraya River, Bangkok, it is a pleasure to not only give a five star review of our stay, but also to compliment the hotel on the excellent service provided at the Executive Club on the 27th level overlooking the river, and in particular the excellent attention provided by Phatchathakorn and Bunyan (Trainee) who always went out of their way to ensure my husband and I had a pleasant experience. They were excellent and are a credit to the hotel. Hotel is very close to Chinatown and just across the river from IconSiam modern shopping complex. All in all, a great stay and we will certainly return.

Me and my Wife visited this hotel for the city leg of our Thailand trip and used it as our base to tick off the main tourist attractions in Bangkok. We stayed for 5 nights on a bed and breakfast basis as we planned to eat out every day so there was no need to include meals.

The location of the hotel was a 30-minute walk south of China Town and it was on the banks of the Chao Phraya River with excellent views of the city. The only downside of this location was that it was a 15-minute walk north to the Metro Blue Line and south to the Green Line. However, being on the riverside, the Chao Phraya Express Boat pier was right outside the hotel, and they offered a free shuttle boat to the Saphan Taksin station (Green line).

The room we went for was the Deluxe Guest Room which had river views which paid dividends in the morning when the sun rose. The room was spacious with all the modern touches of a 5-star hotel, and what you see on the website is what you get. The service staff cleaned the room every day, and it was very tidy so I cannot pick a fault. As we were not planning to use the room that much due to spending all day and evening out in Bangkok sightseeing it was perfect for that purpose.

The food and drink on offer were excellent, with the breakfast buffet being one of the best we have ever had. There were eastern and western cuisine offerings with a spacious dining hall. Freshly made dishes were available, and if you wanted it, there was local fare section which changed daily. For us, this was spot on as we were able to have a decent breakfast before venturing out and needing to search for somewhere good in the mornings.

The service was fantastic, when people talk about Thai hospitality being the best in the world, the staff here proved it. They did not put a foot wrong and made you feel welcome, were always polite, and offered help whenever you needed it.

Overall, I loved this hotel but only wished it were closer the metro stations, but they did offer a shuttle boat service. That aside, I would recommend this hotel, and it would be wise to get breakfast included. I only wish we had more time so we could use the pools, have an evening meal there, and just enjoyed the other activities that the hotel organise. A magnificent 5-star hotel, and worth the money!!!!

My stay was wonderful and truly enjoyable. Thank you to all the staff members for their warm welcome from Korain trainee since check in and excellent service. very special thanks to the Club Lounge team for taking such a lovely one. I would like to express my sincere appreciated to Mr. A and Ms. Na for their kindness made my stay even more memorable. see you soon.

Belle piscines

Locatie en personeel (zo vriendelijk). Ook eten is prima verzorgd

Location, boat taxi,breakfast, pool and gym

Tout, magnifique, staff adorable

Fantastic location, very comfortable room with superbe views and excellent service. Pool is great, 7eleven around the corner, super nice street food across the entrance, boat/ferry services at 2 minute walk.

It is always a true pleasure to return to the Sheraton Royal Orchid Riverside Hotel in Bangkok. Every stay reminds me why this property remains one of my absolute favourites.

For me, this hotel enjoys the finest location in Bangkok. Although it is perfectly situated in the heart of the city, it offers a remarkably peaceful atmosphere on the banks of the Chao Phraya River. The beautiful tropical gardens and magnificent swimming pool make you forget that you are in one of the world’s busiest and most vibrant capitals.
The unique hotel having 2 outdoor pools

One of the hotel’s most unique features is its visionary architecture. When it was designed in the 1980s, the architect had the brilliant idea of orienting every guest room towards the river, allowing each room to enjoy a truly spectacular view. This design that still feels exceptional today.

Another reason I continue to choose this hotel year after year is the outstanding professionalism of every member of the team. The staff are genuinely kind, attentive, and always willing to go the extra mile to ensure every guest feels welcomed and cared for.

This year, I had the pleasure of meeting the new General Manager, Mr. Kristian Petersen. He is an exceptional leader who personally takes the time to meet guests, making sure they are comfortable and enjoying their stay. His genuine warmth, accessibility, and attention to detail are truly remarkable.

It is easy to understand why every department delivers such an exceptional level of service: Mr. Petersen leads by example. His passion for hospitality and his sincere care for guests inspire his entire team to provide outstanding service every single day.

I would also like to congratulate the housekeeping team for their exceptional work. The guest rooms are maintained to the highest standards, and the cleanliness throughout the entire hotel is simply impeccable.

For anyone planning a stay, I highly recommend booking an Executive Suite. They are wonderfully spacious, beautifully appointed, extremely comfortable, and include access to the Executive Lounge.

The suites located on the higher floors offer truly breathtaking views, both during the day and after nightfall. It is always with great pleasure that I find myself lingering a little longer in my suite, simply taking the time to admire this truly spectacular panorama.

As someone who travels extensively around the world, I can honestly say that the Executive Lounge at the Sheraton Royal Orchid ranks among the very best I have experienced. The breakfast selection is excellent, while the evening Happy Hour offers an outstanding variety of delicious dishes and premium beverages, all beautifully prepared and presented by the talented culinary team.

I also had the pleasure of meeting the Executive Chef, Mr. Marco Cammarata
His extensive experience is immediately evident, but what impressed me even more was his genuine dedication to his guests. He regularly visits the restaurants to ensure everyone is enjoying their dining experience and is always happy to ask whether he can prepare something special. His passion for excellence is reflected in every meal.

I strongly recommend dining at Giorgio Restaurant , where authentic Italian cuisine is prepared using high-quality ingredients imported directly from Italy.
Every dish is beautifully crafted and absolutely delicious. The Thai restaurant is equally outstanding and offers an authentic culinary experience that should not be missed.

Finally, I would like to express my heartfelt thanks to everyone who made my stay so memorable. Every member of the team looked after us with extraordinary kindness and professionalism, making us feel genuinely valued throughout our visit.
Special thanks to

CHEF senior sous chef
CHARIAT
KANJANA Lounge supervisor
JIRAPONG
Yusron
Phanvasa Pornchai
BUNYANS
PIKULKAEW
PHATCHATHAKORN

My sincere thanks once again to Mr. Kristian Petersen and every member of his wonderful team for making our stay truly unforgettable. I cannot wait to return.

يُعد الفندق رائعاً من حيث المرافق المتكاملة؛ حيث تتميز بركة السباحة بجمالها الخلاب وتوفر إطلالات ساحرة ومميزة على النهر، إلى جانب خدمة التوصيل المجانية بالقارب إلى المجمع والتي تُضيف نشاطاً ممتعاً للغاية. فما يميز المكان حقاً هو طاقم العمل الودود والخدوم لأبعد الحدود، حيث يحرصون بشدة على راحة الضيف والاهتمام به وتقديم المساعدة بكل إمكاناتهم.

Nice location. Perfect swimming locaction for kids. There are two swimming pools the second one is more for kids. Room was tidy and nice.

We have never stayed in a hotel that was so worn-out and dirty—especially at that price point.
We booked Deluxe rooms, as this was a work-related trip.
The three rooms we were given had absolutely nothing "Deluxe" about them! I have visited Thailand 70 times
for work and have never received such poor treatment before.
There was no welcome drink or wet towel to freshen up with.
No welcome fruit in the rooms. No minibar.
We had booked adjoining rooms but didn't get them after all, because we had requested two single beds in one of the rooms.
The rooms were filthy and in really bad condition—please see the photos. The hallways were even worse.
We were moved to Superior rooms; the only difference was that they were located on a higher floor. And now the rooms weren't next to each other, so I had to sleep alone,
while our children had to sleep with their mother, as they were afraid to stay that far away from us.
The air conditioning didn't work properly; if you turned it down to 23, it would be back at 24 by the time you woke up.
Then, one morning, I was woken up by someone coming to check the technical equipment in another room.
The pool was filthy—see photos. And the waiters couldn't be bothered to clear away glasses left by previous guests until we asked them to.
The internet connection was very poor, so I couldn't access the remote connection for my company PC to get any work done. I’ve since stayed at two other hotels without issues, so the problem clearly lies with them.
We kept mentioning these issues to the reception staff, and suddenly a fruit basket and an apology letter appeared in the room.
That didn't really help us much, though, since we could get all the free fruit we wanted at breakfast. We certainly expected better bathroom amenities, given that it is 2026; yet, there was only a single body cream provided for the entire duration of our stay, even though there were several of us sharing the rooms.
We usually stay at similar hotels—Sofitel, Lebua State Tower, Hilton, etc.—and have never experienced anything like this.
To compensate for all this, the manager offered us 4,000 baht to spend in the restaurant.
We pretended to accept the offer—but with an allowance of just 571 baht per person, they would still have made a profit off us had we chosen to dine there.
So, we decided against it. 4,000 baht means nothing to us; we would rather warn everyone else not to stay at this hotel.

I've been a regular returning guest at the hotel for over 35 years, many visits with my wife, and have always been happy with the expereince, so nswering individual questions on facilities, etc., shouldn't be necessary. And for quite a number of those years one person, Khun Nimit, has stood out and has always helped make stays more enjoyable.

Nothing

The view from Bedroom, looking at the River
The quality of breakfast in the restaurant ever day
The free launch boat across the river connecting Hotel and Iconsiam shopping mall

Ligging, uitzicht, netjes.