Leonardo Plaza Hotel Jerusalem

Hotels
8.7 (1204 reviews)
1 Ha-Rav Avida , Jerusalem , il
+972 2-629-8666

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
7.16
The hotel is described as rundown and not well maintained, with dusty and dirty windows.
Service
9.63
Staff was generally courteous, with specific mentions of attentive service from individuals like Ahmad and Ronit.
Location
9.67
Multiple reviews highlight the prime location of the hotel.
Room Quality
7.62
Rooms showed signs of neglect with outdated furniture and small bathrooms.
Amenities
9.15
Standard amenities offered; breakfast was noted positively.
Value for Money
8.11
While more affordable than other hotels, the overall quality does not justify the price compared to competitors.
Food and Beverage
9.16
Breakfast was highlighted as a positive experience; dining staff handled everything well.
Overall Experience
9.13
General enjoyment noted despite some concerns; satisfactory for a hotel of this rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:35

Property Description

Luxurious Amenities

The Leonardo Plaza Hotel Jerusalem offers a luxurious experience with a spa, outdoor pool, and elegant rooms with free WiFi. Indulge in gourmet Glatt Kosher cuisine during your stay.

Convenient Location

Located just a short walk from the Old City, this hotel is adjacent to a picturesque synagogue and near the vibrant Mamilla Mall. Enjoy city views from the pool area and relax in the spa complete with sauna and hot tub.

Nearby Attractions

Explore Independence Park and the Nahalat Shiva district, with the Great Synagogue and Western Wall within walking distance. Experience comfort, convenience, and cultural richness at Leonardo Plaza Hotel Jerusalem.

Book your stay now to experience the perfect blend of luxury and tradition.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and Jewish holidays check-in is available only after 18:00. Please note that the swimming pool is open from mid April until October.

Late check-out beyond the check-out time stated in the booking confirmation will be permitted, subject to room availability, hotel approval, and an additional fee. The additional fee does not include meals.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door, regular
  • Entrance Door Width: 114
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 1204 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 9.15
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 9.13
I
Inna • couple • il
9
חוויה טובה
Pros:

מיקום מצוין, ארוחת בוקר עשירה, קיבלנו את החדר בשבת עד שש

Cons:

אין מלבין

2026-07-20 • via Nuitee
יורם • couple • il
5
בינוני
Pros:

ארוחת בוקר מצויינת

Cons:

המחיר של ארוחת ערב גבוה לזוג. רצינו ארוחת ערב והמחיר היה ממש גבוה. 460 ש"ח לזוג,
לא היה בבריכה מסעדה פתוחה והיו עוד אנשים שרצו לאכול בצהריים בסביבות השעות 14עד 15 ולא היה אף אחד בבריכה, למרות שבקבלה אמרו תרדו למטה ויש אפשרות להזמין אוכל.ונאלצנו לצאת החוצה למד רחוב לאכול
לא היה חדר עם מרפסת

2026-07-18 • via Nuitee
G
Gaëlle • family_with_children • fr
10
Excellent
Pros:

Chambre rénovée et très
Agréable
Personnel à l’écoute ,
Hôtel très bien placé

2026-07-14 • via Nuitee
E
ellis • couple • us
9
2026-07-12 • via Nuitee
T
TravelMaven1818 • Couples • Vancouver, British Columbia
8
Very Good Jerusalem Hotel
Pros:

This hotel is in a great location. The rooms are nice and the service is excellent. The breakfast buffet is very good variety and quality.
The pool should be updated and open until later in the afternoon.

2026-07-09 • via Tripadvisor
R
Ronnie • couple • us
8
2026-07-09 • via Nuitee
O
omri • solo_traveller • ca
1
Pros:

המיקום של המלון מצוין ונוח לטיול בירושלים, אך לצערנו זה היה כמעט הדבר היחיד שאפשר לציין לחיוב.

Cons:

לצערנו זו הייתה אחת מחוויות האירוח הגרועות שהיו לנו.

כבר בצ'ק-אין נאמר לנו שנקבל הודעה כשהחדר יהיה מוכן, אך ההודעה מעולם לא נשלחה. לאחר שחזרנו מסיור בעיר גילינו שפשוט שכחו לעדכן אותנו.

כששאלנו על הבריכה נאמר לנו שהיא נסגרת בשעה 17:00. במלון ברמת 5 כוכבים זה מאכזב מאוד, במיוחד כשקיבלנו את החדר רק בסביבות 16:00, כך שכמעט ולא הייתה לנו אפשרות ליהנות מהבריכה.

בשעה 17:30 ניסינו לנוח בחדר, אך החלו רעשי שיפוצים חזקים מאוד מהחדר שמעלינו, כולל קידוחים ודפיקות. פנינו לקבלה והמנהל אמר שיטפל בכך, אך הרעש נמשך גם לאחר מכן. יש ברשותנו סרטונים שמתעדים את הרעש.

בחדר עצמו מצאנו שקיות קפה שכבר היו פתוחות, דבר שהעלה אצלנו חשש לגבי רמת הניקיון וההקפדה על הכנת החדר.

בארוחת הבוקר עדכנו מראש שאשתי טבעונית ונאמר לנו שיהיו אפשרויות עבורה. כשהגענו נאמר לנו שכל הגבינות הטבעוניות בדיוק נגמרו. בנוסף, בעמדת הסלטים היו מלפפונים רקובים, וגם לכך יש לנו תיעוד.

בזמן הצ'ק-אאוט המנהל פאדי אמר שמנהלת המלון תיצור איתנו קשר ביום ראשון כדי לטפל בנושא. עד היום אף אחד לא יצר איתנו קשר.

לצערנו, השירות, הניקיון, התחזוקה וההתנהלות הכוללת לא תאמו כלל את הציפיות ממלון 5 כוכבים. לא נחזור למלון הזה ולא נוכל להמליץ עליו לאחרים.

2026-07-06 • via Nuitee
E
eti • solo_traveller • il
5
עד שלקחנו לילה חופש להתפנק סבלנו מרעשי קדיחות איומים ונוראיים
Cons:

שלא הצלחנו לישון כמו שצריך וקיבלנו השקמה משהע בבוקר של קדיחות על עבודות במלון שלא נתנו לנו מנוחה ועשו לנו רעש איום ונורא

2026-07-05 • via Nuitee
Y
Yaakov • couple • us
9
2026-07-04 • via Nuitee
S
Suzy • family_with_children • gb
3
Noisy construction outside the hotel
Pros:

There was very loud construction near the building and outside the building making it difficult to stay in the room during the day. It’s a chutzpah to charge the prices they charge for rooms whilst this construction is going on. The hotel is difficult to access by foot if you have a stroller. Staff were very unhelpful when we complained about the noise

2026-07-02 • via Nuitee
A
Ari • couple • us
9
Cons:

There is a lot of construction going on outside and inside and it was very noisy in the room during the day.

2026-06-30 • via Nuitee
O
Oren • family_with_children • us
10
Pros:

Everything was excellent

2026-06-25 • via Nuitee
N
Nirit • couple • il
9
Pros:

מעולה

2026-06-24 • via Nuitee
D
Daniel • solo_traveller • au
8
2026-06-24 • via Nuitee
M
Marianne • family_with_children • us
10
Great manager Ronit, Much work going on next 2 years next to hotel, noise dust but hotel is great!
Pros:

Breakfast: Sunday not the best day for service because so few tourists now, Monday was better because a group was coming we heard. There was more staff monday. They were very good when they were present! A new nice dark hair door manager is a good addition, very polite and professional, the other long haired one too. The front desk needs a refresher course on people skills. "Good morning, how was you stay, | etc or "I understand" to say to customers. One woman was pretty lacking in that. It's nice to have "people skilled staff", "thank you for staying with us again" to say to the clients etc. HOWEVER management is amazing, Ronit and the night manager (ami?) sent us fruit and wine and apolgized for the work being done which is noisy and dusty (you gotta know that)/ So the upper management is irreplaceable and fantastic and the waiters are great etc. The deep tissue massage (woman gave it) is excellent, The upgraded rooms are very very nice and just be sure they are not working near your floor as rennovation is going on, so make sure you call and write exactly what you need. The new carpet is really lovely.

Cons:

Just they need to do a bit of fine tuning at the front desk to make it a better experience for special needs and communication. Israelies are misunderstood very much so they need to work on people skills in hospitality. That will help alot,
The "sofa" listed in Booking.com is not as a Western sofa, it is a big nice chair which sits only one person and streches out to a bed (I give it a 5). So your other chairs are not the best for sitting long times.
There are many Heavily Orthodox so very strict with foods eaten and enforced in separate rooms. We had to eat meat outside because the coffee bar is milk only. It was windy. The Jewelry store is really good, ask for John, family owned for decades. I wish the spa was better decorated in the hall on the way. It is most bland, it needs bright pictures leading to the spa under the stairs area. The dining area you can see everyone in their bathing suits and the pool. I do not think that is good because there is lots of immodesty today. Not ideal for a young child to see all that with the family or honeymooners. The pool area is not exciting enough, it needs some color, umbrells in orange and yellow and make it look appealling!!
It could be MUCH better and needs a Jacuzzi next to it.
The train is being built and the center of Jerusalem is a nightmare as a result. Ask for Ronit if you need anyhting special, she really is the pillar of the hotel and such a blessing that she is still there. We do love the hotel, because of Ronit and staff.

2026-06-23 • via Nuitee
N
Noa • couple • il
9
2026-06-21 • via Nuitee
T
Tali • couple • il
4
2026-06-17 • via Nuitee
M
marina • solo_traveller • es
7
Pros:

The staff is really lovely

2026-06-15 • via Nuitee
B
Batya • family_with_children • fr
7
2026-06-13 • via Nuitee
E
Eisenfeld • solo_traveller • il
10
Pros:

חדר מאוד יפה, נקי ונוח

2026-06-09 • via Nuitee