Leonardo Plaza Hotel Jerusalem

Hotels
•
Fattal Hotels
8.7 (1188 reviews)
1 Ha-Rav Avida , Jerusalem , il

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
7.16
The hotel is described as rundown and not well maintained, with dusty and dirty windows.
Service
9.63
Staff was generally courteous, with specific mentions of attentive service from individuals like Ahmad and Ronit.
Location
9.67
Multiple reviews highlight the prime location of the hotel.
Room Quality
7.62
Rooms showed signs of neglect with outdated furniture and small bathrooms.
Amenities
9.15
Standard amenities offered; breakfast was noted positively.
Value for Money
8.11
While more affordable than other hotels, the overall quality does not justify the price compared to competitors.
Food and Beverage
9.16
Breakfast was highlighted as a positive experience; dining staff handled everything well.
Overall Experience
9.13
General enjoyment noted despite some concerns; satisfactory for a hotel of this rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:35

Property Description

Luxurious Amenities

The Leonardo Plaza Hotel Jerusalem offers a luxurious experience with a spa, outdoor pool, and elegant rooms with free WiFi. Indulge in gourmet Glatt Kosher cuisine during your stay.

Convenient Location

Located just a short walk from the Old City, this hotel is adjacent to a picturesque synagogue and near the vibrant Mamilla Mall. Enjoy city views from the pool area and relax in the spa complete with sauna and hot tub.

Nearby Attractions

Explore Independence Park and the Nahalat Shiva district, with the Great Synagogue and Western Wall within walking distance. Experience comfort, convenience, and cultural richness at Leonardo Plaza Hotel Jerusalem.

Book your stay now to experience the perfect blend of luxury and tradition.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and Jewish holidays check-in is available only after 18:00. Please note that the swimming pool is open from mid April until October.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 55 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ILS 38.43 per day.

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door, regular
  • Entrance Door Width: 114
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 1188 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 9.15
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 9.13
O
Oren • family_with_children • us
10
Pros:

Everything was excellent

2026-06-25 • via Nuitee
D
Daniel • solo_traveller • au
8
2026-06-24 • via Nuitee
N
Nirit • couple • il
9
Pros:

מעולה

2026-06-24 • via Nuitee
M
Marianne • family_with_children • us
10
Great manager Ronit, Much work going on next 2 years next to hotel, noise dust but hotel is great!
Pros:

Breakfast: Sunday not the best day for service because so few tourists now, Monday was better because a group was coming we heard. There was more staff monday. They were very good when they were present! A new nice dark hair door manager is a good addition, very polite and professional, the other long haired one too. The front desk needs a refresher course on people skills. "Good morning, how was you stay, | etc or "I understand" to say to customers. One woman was pretty lacking in that. It's nice to have "people skilled staff", "thank you for staying with us again" to say to the clients etc. HOWEVER management is amazing, Ronit and the night manager (ami?) sent us fruit and wine and apolgized for the work being done which is noisy and dusty (you gotta know that)/ So the upper management is irreplaceable and fantastic and the waiters are great etc. The deep tissue massage (woman gave it) is excellent, The upgraded rooms are very very nice and just be sure they are not working near your floor as rennovation is going on, so make sure you call and write exactly what you need. The new carpet is really lovely.

Cons:

Just they need to do a bit of fine tuning at the front desk to make it a better experience for special needs and communication. Israelies are misunderstood very much so they need to work on people skills in hospitality. That will help alot,
The "sofa" listed in Booking.com is not as a Western sofa, it is a big nice chair which sits only one person and streches out to a bed (I give it a 5). So your other chairs are not the best for sitting long times.
There are many Heavily Orthodox so very strict with foods eaten and enforced in separate rooms. We had to eat meat outside because the coffee bar is milk only. It was windy. The Jewelry store is really good, ask for John, family owned for decades. I wish the spa was better decorated in the hall on the way. It is most bland, it needs bright pictures leading to the spa under the stairs area. The dining area you can see everyone in their bathing suits and the pool. I do not think that is good because there is lots of immodesty today. Not ideal for a young child to see all that with the family or honeymooners. The pool area is not exciting enough, it needs some color, umbrells in orange and yellow and make it look appealling!!
It could be MUCH better and needs a Jacuzzi next to it.
The train is being built and the center of Jerusalem is a nightmare as a result. Ask for Ronit if you need anyhting special, she really is the pillar of the hotel and such a blessing that she is still there. We do love the hotel, because of Ronit and staff.

2026-06-23 • via Nuitee
N
Noa • couple • il
9
2026-06-21 • via Nuitee
T
Tali • couple • il
4
2026-06-17 • via Nuitee
M
marina • solo_traveller • es
7
Pros:

The staff is really lovely

2026-06-15 • via Nuitee
B
Batya • family_with_children • fr
7
2026-06-13 • via Nuitee
E
Eisenfeld • solo_traveller • il
10
Pros:

חדר מאוד יפה, נקי ונוח

2026-06-09 • via Nuitee
R
Reem • couple • il
1
Very disappointing and not a place we would recommend.
Pros:

Very disappointing and not a place we would recommend.

Cons:

One of the worst hotel experiences we have ever had.

We booked this hotel based on the information provided on the website, which clearly stated that check-in begins at 3:00 PM. However, upon arrival, we were informed that check-in would not be available until 10:00 PM. This completely disrupted our plans and was unacceptable.

What made the situation even worse was the attitude of the staff. The employee Bashar at reception was unhelpful.
At no point did he try to assist, show understanding, or offer any alternative solution. We genuinely felt that he did not care about our situation at all.

Unfortunately, the manager was no better. Instead of trying to resolve the issue or find a reasonable compromise, he made no real effort to help. We were left feeling ignored and unwelcome.

In the end, we had no choice but to leave and spend part of our day searching for another hotel. What should have been the start of a pleasant stay turned into a stressful and frustrating experience.

2026-06-08 • via Nuitee
M
Michal Annalisa • couple • il
8
2026-06-06 • via Nuitee
אבישי • solo_traveller • il
5
Pros:

המיקום ,ארוחת בוקר שבת,מעלית שבת
שירות טוב

Cons:

החדר היה לא טוב המים לא ירדו בכיור ,המקרר היה עם ריח רע מאוד ,מכונת הקפה לא עבדה טוב.

2026-06-06 • via Nuitee
T
Tamar • solo_traveller • il
10
Pros:

האוכל, הצוות היה קשוב ביותר

Cons:

הזמנו חדר עם נוף לעיר העתיקה וקיבלנו לעיר החדשה

2026-06-01 • via Nuitee
Z
Zeitlin • solo_traveller • us
10
Great place to stay in Jerusalem
Pros:

The location was ideal. Close to Ben Yehuda Street, Mamilla and the Old City. Great buffet breakfast, lunch and dinner. Clean, updated rooms. Great amenities. And the staff truly aim to please. I look forward to staying here again!

Cons:

N/A

2026-05-31 • via Nuitee
D
dancT9054RZ • Couples
10
Relaxing
Pros:

Jerusalem.
Superb service from Mr. Zion shef conditor.
A matrice was replaced upon request very quickly.
Location excellent sround with peacfull gardens.
No complains.
Thank you
Dan
Israel, Modiin

2026-05-28 • via Tripadvisor
S
samuel • couple • gi
9
Pros:

overall very good. helpful staff. easy parking, great location
breakfast very good

Cons:

wifi slightly slow.

2026-05-27 • via Nuitee
O
Okla • solo_traveller • il
5
Pros:

צוות הקבלה היו נחמדים ועזרו לי הרבה

Cons:

מלון מאכזב החדר היה לא נקי והקומה מלאה באווק ולכלול בריכה מלוכלכת חדר כושר מגעיל מאוד מאוכזב

2026-05-27 • via Nuitee
אסף • solo_traveller • il
10
Pros:

מלון נהדר חדר בקומה 21 עם מרפסת חדש ונקי ,מיטה נוחה ,מקלחת ושרותים מצויינים...בקיצור אחלה של מלון לבלות בו בירושלים מיקום מצויין וצוות נהדר ואדיב❤️

2026-05-27 • via Nuitee
M
Malka • couple • il
9
Pros:

הכל בהחלט נחזור

2026-05-20 • via Nuitee
D
Denis • couple • fr
10
2026-05-20 • via Nuitee