Leonardo Plaza Hotel Jerusalem

Hotels
•
Fattal Hotels
8.7 (1144 reviews)
1 Ha-Rav Avida , Jerusalem , il

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
7.16
The hotel is described as rundown and not well maintained, with dusty and dirty windows.
Service
9.63
Staff was generally courteous, with specific mentions of attentive service from individuals like Ahmad and Ronit.
Location
9.67
Multiple reviews highlight the prime location of the hotel.
Room Quality
7.62
Rooms showed signs of neglect with outdated furniture and small bathrooms.
Amenities
9.15
Standard amenities offered; breakfast was noted positively.
Value for Money
8.11
While more affordable than other hotels, the overall quality does not justify the price compared to competitors.
Food and Beverage
9.16
Breakfast was highlighted as a positive experience; dining staff handled everything well.
Overall Experience
9.13
General enjoyment noted despite some concerns; satisfactory for a hotel of this rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:35

Property Description

Luxurious Amenities

The Leonardo Plaza Hotel Jerusalem offers a luxurious experience with a spa, outdoor pool, and elegant rooms with free WiFi. Indulge in gourmet Glatt Kosher cuisine during your stay.

Convenient Location

Located just a short walk from the Old City, this hotel is adjacent to a picturesque synagogue and near the vibrant Mamilla Mall. Enjoy city views from the pool area and relax in the spa complete with sauna and hot tub.

Nearby Attractions

Explore Independence Park and the Nahalat Shiva district, with the Great Synagogue and Western Wall within walking distance. Experience comfort, convenience, and cultural richness at Leonardo Plaza Hotel Jerusalem.

Book your stay now to experience the perfect blend of luxury and tradition.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and Jewish holidays check-in is available only after 18:00. Please note that the swimming pool is open from mid April until October.Swimming pool: Closed from Wed, Oct 1, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 55 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ILS 38.43 per day.

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Revolving_door, regular
  • Entrance Door Width: 114
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 1144 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 9.15
Value for Money: 8.11
Food and Beverage: 9.16
Overall Experience: 9.13
D
Diane • couple • us
2
Unfortunately, I would not recommend this hotel to anyone. It was a disappointing situation which impacted our overall e
Pros:

Good location. Room size was fine. Comfortable beds. The staff tried to be helpful, but clearly there is a problem with the overall upkeep of the hotel.

Cons:

Overall, the hotel has seen many better days. Our room was dirty. Furniture scratched and in some cases broken. Had to be asked to switch room several times, but each room had similar problems. Very disappointed. Honestly, we feel that we should have been compensated.

2026-03-05 • via Nuitee
C
Chaya • family_with_children • us
9
We enjoyed the stay.
Pros:

I liked the breakfast. It was lavish.

Cons:

I was charged a lot of extra fees that I had no choice to pay since we arrived tired and right before Shabbat. I just swallowed hundreds of dollars more into our stay. I booked for 2 adults and 1 children. I was forced to pay a lot of money for the child even though the child was under my reservation.

2026-03-01 • via Nuitee
Y
yanina • solo_traveller • us
1
Pros:

Location

Cons:

Run down disorganized dirty place

2026-02-28 • via Nuitee
E
ehaddad333 • Family • New York City, New York
2
Avoid that hotel
Pros:

We went for my granddaughter's Bat Mitzvah. The accommodations are acceptable, only one person in the front desk knows how to help the guests properly. I had a luncheon for my family and I went over the desired menu with Yonatan and everything we discussed was not followed. We didn't have any of the Sephardic dishes I requested. After returning home I found a charge of 488 Shekels which I couldn't recognize. I asked the Hotel, I asked Expedia and nobody could help me. American Express fraud unit found that an extra charge was put on my card by one of the front desk personnel and when I complained, they produced a fictional statement for 2200 Shekels and said that the 488 charged was VAT tax. I never charged 2200 shekels for anything. I tried asking the hotel directly and they wouldn't respond. I asked the Fattal group for help and they wouldn't help. I would never stay in any of their hotels again. No Leonardo, no Herods...... I prefer to do business with honest people that don't product dishonest employees.

2026-02-19 • via Tripadvisor
B
beatrizsA8570PV • Business
10
Comfortable stay
Pros:

Friendly staff, good food, comfortable beds, most importantly felt safe.

2026-02-12 • via Tripadvisor
M
Marina RACHEL • family_with_children • fr
7
2026-02-09 • via Nuitee
R
ruty84 • Friends getaway
10
Amazing experience, great food
Pros:

I had an amazing experience. The food was delicious and the chef and staff in the restaurant were so helpful to all my needs since I have several food sensitivities. This was by far one of the top hotels I've been to who took care of every detail. Highly recommend and will definitely be back

2026-02-01 • via Tripadvisor
T
Talia • couple • us
8
Pros:

food was exceptional and delicious! Rooms were clean and nice! 5 minute walk to Mamilla mall!

2026-01-29 • via Nuitee
B
batya • couple • fr
10
Pros:

Great breakfast and team ! Very great place to be in jerusalem !

2026-01-29 • via Nuitee
S
shlomo • solo_traveller • ca
10
Pros:

Friendly and comfortable

2026-01-27 • via Nuitee
I
ilana • family_with_children • il
9
Cons:

הייתה לי ציפיה גדולה משירות הצוות, שלא כל כך אהבתי

2026-01-26 • via Nuitee
D
Dr. Nathanaël Lewkowicz • couple • il
9
Pros:

Le repas du soir a été servi dans une petite pièce qui fait de ce dîner un moment intime et agréable.

La nourriture était tres délicate et tres agréable à manger

Cons:

Rien a déclarer

2026-01-26 • via Nuitee
Y
Yosef • couple • us
10
Pros:

Great experience overall, better priced than other hotels in the area. Was perfect for our trip, from the Location to the food everything was super!! Would definitely stay there again!

2026-01-25 • via Nuitee
M
Moshe • couple • us
10
Pros:

Breakfast was outstanding. huge variety of salads, egg types, coffee and sweets. I don't think you can get any better than that. rooms was specious and clean with great view of Jerusalem. would recommend without hesitation.

2026-01-24 • via Nuitee
הגר • couple • il
10
2026-01-23 • via Nuitee
T
Tzvi • couple • us
9
Excellent staff in all areas of the hotel
Pros:

Nice quiet room. nicely set. The Shul and breakfast was great. Staff were excellent as i received service at 6am.

Cons:

the shower is not enclosed (otherwise it is a very good shower). No hair dryer.

2026-01-23 • via Nuitee
D
Debora • solo_traveller • us
10
Pros:

Exceptional staff including: Ronit, Amati, Shan

2026-01-21 • via Nuitee
S
Susan • family_with_children • us
10
Pros:

Had a great time
Good location
Perfect for Great Synagogue and Kotel
Food plentiful, and lots of healthy choices

2026-01-21 • via Nuitee
S
Susan • couple • us
10
Happy place
Pros:

Great location
Great breakfast and dinner

2026-01-21 • via Nuitee
E
eve • solo_traveller • us
8
Pros:

Great breakfast

Cons:

Waited to check in only one person at reception

2026-01-20 • via Nuitee