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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Electric bicycle charging station
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Next to the Mississippi River, the Westin New Orleans offers comfortable Heavenly Beds and flat-screen TVs in all guestrooms. After a busy day exploring the French Quarter, unwind with a snack from the 24-hour room service.
Convenient Location
Situated near the French Quarter and the central business district, guests can easily access popular attractions like Harrah's Casino and Bourbon Street. Jackson Square is also just a short distance away, making it a perfect choice for travelers interested in exploring the city.
Exceptional Dining and Facilities
Indulge in continental cuisine at the hotel's Bistro at the Bend restaurant, or maintain your fitness routine at the state-of-the-art fitness center. With free Wi-Fi and two on-site restaurants, the Westin New Orleans ensures a memorable stay for all guests.
Book your stay at the Westin New Orleans now for an unforgettable experience in Louisiana's vibrant city.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 58 per day.
Location
Guest Reviews
Hotel was fine, no issues. However, nothing really memorable about it either.
Breakfast and room service was tasty.
Prefer hotels where reception is on the ground floor, as having to get two lofts is slightly annoying.
Cleanliness, comfortable bed, room with an incredible view, wonderful breakfast.
Most of the staff were very friendly and helpful. Only one employee from the breakfast buffet was a little rude.
On February 6, 2026 @ 7 pm I lost my cellphone. Mr. Andre rang cell phone number of times until someone picked up and he located by cell phone. I want to let him know I appreciate his diligence & commitment to finding my cell phone. Thank you Mr. Andre
From Ms. Stevens
I was recently a guest at The Westin New Orleans from January 28 to February 1, 2026, attending a medical congress. While the overall experience did not meet the standards expected of a property of this caliber, I encountered several issues that warrant your attention.
Among the less satisfactory aspects were a malfunctioning shower with insufficient hot water and a mediocre breakfast offering. These, however, were not the primary concern.
During my stay, I had arranged for several packages to be delivered to the hotel, with estimated arrival dates falling within my reservation period. Unfortunately, due to severe storms affecting the United States, all deliveries were significantly delayed and would not arrive before my departure.
I contacted the respective vendors, who informed me that, as the items had already been dispatched, cancellation was no longer possible. However, they assured me that if the hotel refused acceptance upon delivery, the packages would be automatically returned to the sender, allowing me to obtain a full refund.
On two separate occasions, I explicitly requested the front desk to refuse any incoming packages addressed to me, emphasizing the importance of this action for my financial reimbursement. The staff assured me that this would be handled without difficulty. Despite these clear instructions, the hotel accepted at least three of the packages.
After my departure, I called the hotel again to reiterate the request that any remaining or future deliveries be refused. I was assisted by a staff member named Mitchel, whose tone and behavior were exceptionally rude, discourteous, and aggressive. He stated that he would send me an email containing instructions to resolve the matter; however, no such email has been received to date.
I subsequently contacted the front desk once more. The representative promised to address the issue and provide a follow-up, yet I have received no further communication or resolution.
The hotel is currently in possession of three packages belonging to me, and despite repeated attempts, I have been unable to obtain any meaningful assistance or solution.
Amanda at the front desk was fantastic.
The hotel has an amazing view and wonderful service. Clean rooms and great ambiance
We were here on a business trip. Stephanie was more than helpful and spent extra time helping us out.
Location was good for the convention center.
I had a great view of the River
Your staff were very pleasant and helpful.
I found the room to be very noisy! Hearing the people in other rooms. The elevator all night!!
The staff at the westin hotel were very professional and caring always ready to assist guest,
The room i stayed in my concern was when closing the door it felt that it wasn't locking and that i had to slam the door hard in order to make sure it closed well this might be the only concern for me
The bar
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