Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast variety and quality
Exceptional and friendly staff
Outstanding family/kids facilities (kids club, pools, water play)
Beautiful garden wing and comfortable rooms
Strong amenities: club lounge, bakery, spa, pools
Generally very clean and well-maintained
Cons:
Crowded/busy breakfast with long queues
Aging/noisy air-conditioning and humidity in some rooms
Room configuration issues for families (not as described)
Occasional service lapses (denied cancellations/late checkout, isolated rudeness)
Limited Western/fruit options at breakfast
External guests occupying restaurant space leading to reduced availability

Categories

Cleanliness
9.2
Multiple reviews note the hotel is very clean and staff cleaning rooms were praised; general housekeeping standards reported as high.
Service
8.6
Service is frequently described as exceptional and staff are repeatedly praised, though a few mentions of rudeness/denied requests (cancellation, late check-out) lower the score slightly.
Location
9
Location is called out positively in several reviews and described as convenient for travel and activities.
Room Quality
8.2
Rooms are described as large and comfortable (garden wing highlighted) but there are recurring complaints about aging/noisy air-conditioning, humidity and some incorrect room configurations for families.
Amenities
9.3
Facilities are a strong point: pools, club lounge, kids play/water areas, bakery and spa are repeatedly praised and seen as family-friendly and extensive.
Value for Money
8.4
Generally good value noted given facilities and service, but issues with booking/cancellation policies, denied late check-out and external guests using hotel dining areas reduce perceived value in some cases.
Food and Beverage
8.7
Breakfasts and restaurants are frequently praised for variety (notably Asian selections) and quality, but guests report overcrowding/long queues and request more Western/fruit options.
Overall Experience
9.8
Overall stays are described as fantastic, family-friendly and very comfortable with excellent facilities and staff responsiveness, producing a highly positive overall impression despite a few service/operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:01

Property Description

Luxurious Accommodation in Tropical Gardens

Pampering Spa Treatments and Fitness Center
Indulge in pampering body treatments at Chi, The Spa, and stay fit at the on-site fitness center.

Diverse Dining Options
Enjoy award-winning Cantonese dishes at Shang Palace, international and Japanese cuisine at The Line and Zeniya Singapore, authentic Southern Italian cuisine at Waterfall Ristorante Italiano, and local heritage fare at The Lobby Lounge by Shangri-La.

Experience the luxury of Shangri-La Singapore with complimentary shuttle service, family-friendly amenities, and a range of facilities for a memorable stay. Book your stay now to enjoy a tropical oasis just minutes away from Orchard Road!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Property Video

Guest Reviews

8.9
Based on 3220 reviews
Cleanliness: 9.2
Service: 8.6
Location: 9
Room Quality: 8.2
Amenities: 9.3
Value for Money: 8.4
Food and Beverage: 8.7
Overall Experience: 9.8
I
Ian • couple • au
10
An excellent way to adjust to the time difference on the way home to Australia from Europe
Pros:

The pool was excellent

Cons:

The drinks were very expensive

2026-11-07 • via Nuitee
G
Gernot • family_with_children • at
10
Pros:

Top Hotel with great proximity to the shopping street.

2026-11-07 • via Nuitee
R
Rhonda • couple • au
9
The stay was a great rest and stop over on our way home from europe
Pros:

Breakfast was excellent

Cons:

It was a bit far from shops and restaurants. Shuttle bus was good though.

2026-11-07 • via Nuitee
S
Sukhwant • family_with_children • au
9
Overall great experience and recommend to stay
Pros:

Buffet- breakfast with variety of food

Cons:

Location bit far from shops and stores

2026-11-06 • via Nuitee
F
Freya • family_with_children • au
10
Exceptional. We will be back
Pros:

Absolutely stunning, great food, great for kids

Cons:

Nothing

2026-11-04 • via Nuitee
S
Sharyn • family_with_children • au
9
2026-11-03 • via Nuitee
E
Edward • solo_traveller • gb
9
2026-11-02 • via Nuitee
Y
Yuwa • solo_traveller • ca
8
Pros:

location, facilities ambience

Cons:

unacceptably long wait to check out

2026-11-01 • via Nuitee
I
Ian • family_with_children • au
8
2026-10-30 • via Nuitee
J
Joan • couple • au
8
Very comfortable accommodation, great restaurants and facilities.
Pros:

Garden Wing was beautiful. The breakfasts offered a large variety of cuisines and were very good.

Cons:

A manual of some description informing visitors of things like operating the air-conditioning and lighting would have been very helpful!

2026-10-28 • via Nuitee
M
Min • family_with_children • gb
10
2026-10-27 • via Nuitee
E
Emma • family_with_children • au
9
2026-10-27 • via Nuitee
L
Lawrence • family_with_children • om
9
If Booking had allowed a complete cancellation with no loss of fees then I'd score this a 10.
Pros:

Breakfast has a vast array of Asian selections, but can get very busy. Staff - and robots - work hard to clear the tables and keep everything available and clean.

Cons:

Maybe a greater selection of fruits and western options at breakfast.
Also, due to the Indonesian fires causing havoc with the Singapore air quality the week we stayed I tried to cancel the full booking. Shangri-La refused. Which is disappointing given the fact I outlined clearly that my young children would suffer with the poor air quality. Else I'd give the hotel a 10.

2026-10-25 • via Nuitee
C
CONG • couple • sg
8
2026-10-24 • via Nuitee
T
Tim • couple • au
9
A great hotel that keeps to a high standard
Pros:

Location

Cons:

Large queues for breakfast on Sunday
Noisey air conditioning

2026-10-24 • via Nuitee
K
Koyejo • solo_traveller • sg
10
My stay at this hotel exceeded my expectations! From the warm and welcoming staff, including the val
2026-10-23 • via Nuitee
C
Caroline • family_with_children • be
8
Excellent séjour
Pros:

Très beau cadre et service d’exception très kids friendly

Cons:

Chambre avec Clim vieillissante et trop humide

2026-10-23 • via Nuitee
S
Sebastiaan • couple • nl
9
2026-10-22 • via Nuitee
S
Simon • family_with_children • gb
9
2026-10-22 • via Nuitee
C
Chong • couple • my
10
2026-10-21 • via Nuitee