Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Excellent food and beverage options
Cons:
Improvement needed in water flow for showers
High cost for kids club

Categories

Cleanliness
9.13
Cleanliness was generally mentioned as being good, but not overly emphasized.
Service
9.6
Staff provided exceptional service throughout the stay.
Location
9.14
Excellent location being a short walk from Orchard Road.
Room Quality
9.09
Rooms are described as a good size and well-maintained.
Amenities
9.12
The hotel has a variety of great amenities, including a pool and kids club.
Value for Money
9.08
General sentiment suggests it offers good value given the experience.
Food and Beverage
9.13
Food quality was highly praised including breakfast and afternoon tea.
Overall Experience
9.3
Overall experience was exceptional and guests expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:06

Property Description

Luxurious Accommodation in Tropical Gardens

Pampering Spa Treatments and Fitness Center
Indulge in pampering body treatments at Chi, The Spa, and stay fit at the on-site fitness center.

Diverse Dining Options
Enjoy award-winning Cantonese dishes at Shang Palace, international and Japanese cuisine at The Line and Zeniya Singapore, authentic Southern Italian cuisine at Waterfall Ristorante Italiano, and local heritage fare at The Lobby Lounge by Shangri-La.

Experience the luxury of Shangri-La Singapore with complimentary shuttle service, family-friendly amenities, and a range of facilities for a memorable stay. Book your stay now to enjoy a tropical oasis just minutes away from Orchard Road!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 2956 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
C
christine • couple • gb
10
2026-04-04 • via Nuitee
G
Günter • couple • de
9
2026-04-04 • via Nuitee
• extended_group • us
9
2026-04-03 • via Nuitee
H
Hiu Yan • solo_traveller • sg
9
Stay for Conference Downstairs
Pros:

The facilities in the room, king sized bed, comfortable pillow, bathtub and shower (separated), also provided umbrella and iron.
The staff at reception accommodated my request even though this was my first time staying there and I only booked the room two hours before.
The orchard flowers in the hotel look beautiful. Also the indoor garden inside the hotel looks stylish and beautiful.

Cons:

Just a few minor points:
The switches in the room a bit complicated. eg. Too many switches for the lights inside the room.
The switches on the lift also a bit confusing (another hotel guest also experienced that, after tapping the room card and key in the floor number, still cannot give command to the lift, had to press the button "12" instead).
Need to walk (a bit of slopes) to the nearest bus stop (about 5-10min) and MRT/tube/metro is more than 15 minutes walk away. I only booked a room because I had to attend a conference at the hotel and there was no water supply during those days at the place I usually lived at in Singapore.

2026-04-03 • via Nuitee
Y
YUEBIN • solo_traveller • cn
10
2026-04-02 • via Nuitee
N
Nutan • family_with_children • gb
10
Gorgeous pool and location. Staff were so friendly. Breakfast buffet was great.
Pros:

Gorgeous pool and location. Staff were so friendly. Breakfast buffet was great. Kids club looked great. You have to pay extra for it but a good option for families

Cons:

Nil

2026-04-02 • via Nuitee
A
Asma • couple • gb
10
2026-04-02 • via Nuitee
E
Edward • solo_traveller • gb
10
2026-04-01 • via Nuitee
C
Cihan • family_with_children • tr
8
Cons:

Breakfast and crowd management

2026-04-01 • via Nuitee
C
Cris Alea • family_with_children • au
10
A pleasant stay
Pros:

Amazing hotel, a great place to relax with family. It’s a combination of luxury and wellness. Staff are amazing as well.

Cons:

Nothing so far

2026-03-30 • via Nuitee
A
Alice • family_with_children • au
9
2026-03-29 • via Nuitee
M
Mohamad Razeef Shah • family_with_children • my
10
Excellent and we enjoyed our stay here
Pros:

The staff were very friendly and assisted us and made our stay enjoyable

Cons:

None

2026-03-29 • via Nuitee
C
Claudia • solo_traveller • de
8
Sehr traditionelles Hotel mit schönem Ambiente
Pros:

Service, Betten, Badezimmer, Swimmingpool, Lage, Eingangshalle, Anzahl der Aufzüge, Frühstück

Cons:

Die Lichtverhältnisse im Zimmer sind bei Nacht bzw. zugezogenen Vorhängen etwas zu schummrig.

2026-03-28 • via Nuitee
P
pteresa • family_with_children • au
10
2026-03-28 • via Nuitee
C
Colin • couple • gb
10
Fantastic
Pros:

Top notch hotel

Cons:

Everything is great

2026-03-27 • via Nuitee
R
Roland • family_with_children • de
9
2026-03-26 • via Nuitee
I
IDEMITSU • solo_traveller • jp
8
2026-03-26 • via Nuitee
L
Linda • couple • gb
10
Great
Pros:

Fabulous stay, great pool and great restaurants. Shuttle to the shopping mall was a bonus!

2026-03-26 • via Nuitee
M
Michael • family_with_children • de
10
2026-03-25 • via Nuitee
K
Kiruba • family_with_children • se
9
Jättebra Hotel.
Pros:

Det var utmärkt

Cons:

Allt var bra

2026-03-25 • via Nuitee