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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Valet parking
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Toilet with grab rails
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Indoor play area
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Shuttle service (free)
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Fitness classes
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Tropical Gardens
Pampering Spa Treatments and Fitness Center
Indulge in pampering body treatments at Chi, The Spa, and stay fit at the on-site fitness center.
Diverse Dining Options
Enjoy award-winning Cantonese dishes at Shang Palace, international and Japanese cuisine at The Line and Zeniya Singapore, authentic Southern Italian cuisine at Waterfall Ristorante Italiano, and local heritage fare at The Lobby Lounge by Shangri-La.
Experience the luxury of Shangri-La Singapore with complimentary shuttle service, family-friendly amenities, and a range of facilities for a memorable stay. Book your stay now to enjoy a tropical oasis just minutes away from Orchard Road!
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 11 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
We had a wonderful stay at Shangri-La Santosa and found it to be an excellent choice for families. The hotel has a relaxed, family-friendly atmosphere, with plenty of facilities and activities that kept everyone entertained.
The rooms are a little dated compared to some newer hotels, but they were clean, spacious, and mostly very comfortable, making for a pleasant stay overall.
What really stood out was the service. The staff were consistently friendly, welcoming, and happy to help, which made us feel well looked after throughout our visit.
Overall, if you're looking for a family-friendly resort with great amenities, pleasant service, and a comfortable stay, Shangri-La Santosa is a fantastic option. We'd happily return.
Good size room, good range for buffet breakfast
Long queues for breakfast
Indoor playground was chargeable
Bed was slightly hard for my preference
The service here, especially in the restaurants and attending to room cleaning, has fallen away considerably over the years. We have stayed at this hotel many times since 2003. The drop-off in standards is palpable. Staff are fewer on the ground. Venue ‘management level’ staff are poorly trained and, watching staff interactions, one is left with feeling that the culture is not a happy one. It’s really sad. It’s still a Gand old hotel, but that’s about the only reason to stay here now.
The food is okay
A beautiful haven in the heart of Singapore. Good for families; there’s a lovely pool and play-place for children to enjoy.
Would have liked a few breakfast options available for room service. We couldn’t find anywhere to eat between 10am-12pm which was quite frustrating when dealing with a jet lagged toddler.
Smoking area is terrible - very far from the hotel, no cover or seating so you are often smoking in the rain.
Had bfst at lobby lounge wt my sisters. We were served by Yamun n her service was outstanding ..she knew the menu well. She was friendly n courteous n was always smiling n helpful. Bfst was amazing n Yamun made it even a lovely experience
Our room was spacious, well appointed over the gardens and pool, beautiful facilities in the room and very comfortable in every way. Air conditioning worked well which added to our comfort.
Breakfast each morning was outstanding, whatever you wanted to eat, from around the world, it was there for us for breakfast! Stunning! Lovely atmosphere in the restaurant, loved the little robot stations that cleared the dishes to the kitchen!
The bus to Orchard Road was a great service that allowed us to easily explore this area and be picked up and taken back to the hotel when we were ready to leave! a great service.
It was fun as well, meeting other guests from around the world, cooling off in the pool in the afternoons and enjoying the hotel restaurants in the evening. A very relaxing, enjoyable stay!
We adored our stay at the Shangri-la. The orchids are devine!
If there was something below zero I would give it
I am a local living in Singapore a member of the Chi Spa. Every Saturday I walk in for my massage which everyone sill agree is supposed to be a RELAXING experience . HOW can this be when the Shangri La has cut the parking coupon from 24 hrs free parking to 3 hours parking: it takes 30 mins to change clothes & lie down in the lounge getting ready for the experience , 60 mins for the massage followed with at least 30 mins relaxing in the lounge followed by 30 mins getting dressed & paying ones bill.!!!
The gentleman at the desk says parking coupons are for IN HOUSE guests , didn’t know that tourist drive over from overseas.
Instead of cutting your nose to spite your face the Shangri La should make the Chi Spa parking coupon at least 6 hours .
Some clients like myself like to follow up with lunch at the lounge.!!!
Our second stay here, and it was just as wonderful as the first. The staff are incredibly friendly and accommodating, and the rooms are always spotless. Our kids absolutely loved staying here, especially the pools and water play area. We can't wait to come back!
The staff were extremely welcoming and kind. They were always friendly.
The facilities were fantastic
The buffet breakfast was the biggest and had the most variety of any buffet I had experienced
Our room had a leaking in the bathroom, which made the roof all bubbled and leaking water on the bathroom floor making it slippery. It was a small leak at first and it settled when they came and fixed it but then it started leaking more. We put a glass on the floor and it stopped the water spreading everywhere but this was on the day we were checking out and didn't impact our stay.
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