Sheraton Raleigh Hotel

Hotels
•
Sheraton
8 (383 reviews)
421 South Salisbury Street , Raleigh , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor room maintenance
Limited amenities

Categories

Cleanliness
8.14
Overall, the hotel maintained a clean environment as mentioned multiple times.
Service
8.61
Many reviews noted the friendliness and helpfulness of the staff, contributing to a positive service experience.
Location
9.15
Guests praised the location highly, citing its proximity to attractions and amenities.
Room Quality
7.1
Mixed reviews on room quality with issues like maintenance and outdated features mentioned.
Amenities
7.13
Some amenities were satisfactory, but there were complaints about breakfast options and lack of some facilities.
Value for Money
8.09
While some found it worthwhile, others noted that the experience may not justify full price.
Food and Beverage
7.64
Food options received mixed reviews, ranging from good to being overpriced and not satisfactory.
Overall Experience
8.11
Generally positive experience with several shortcomings noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:33

Property Description

Luxurious Amenities
Indulge in the hot tub or break a sweat at the fitness centre, all within the premises of Sheraton Raleigh Hotel.

Convenient Location
Located just minutes away from popular attractions like Lincoln Theatre and Raleigh Station, our hotel offers easy access to the Duke Energy Center of Performing Arts and the Raleigh Convention Center.

Exquisite Dining Experience
Savor modern Italian cuisine at Jimmy V’s Osteria + Bar, boasting the city's largest outdoor covered patio. From breakfast to dinner, delight in culinary delights during your stay at Sheraton Raleigh Hotel.

Experience comfort, luxury, and convenience all in one place at Sheraton Raleigh Hotel. Book now for an unforgettable stay!

Important information:

Oversize vehicles may be parked in a nearby parking garage for USD 40 per day.

Valet parking is available for USD 28 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 383 reviews
Cleanliness: 8.14
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
K
Kim • family_with_children • us
10
2026-01-24 • via Nuitee
Y
Yekaterina • family_with_children • us
5
Pros:

Convenient location to Convention Center

Cons:

Dirty and dated rooms

2026-01-20 • via Nuitee
S
Steven • couple • us
5
Adequate services at a big price.
Pros:

hotel staff was pleasant- agreed to a (slightly) later checkout time,

Cons:

We got very basic services at what we believed to be a high cost. for example, very minimal amount of towels in bath, no written material describing hotel services, early (11 am) checkout time, absolutely no wasted space. Everything about the room was about efficient use of space with nothing extra provided.

2026-01-19 • via Nuitee
M
Michael • family_with_children • us
7
Elevators are slow and one was completly not operating. I would be concerned.
Pros:

The room wa cozy

Cons:

One elevator was down and no sign was on it to indicate. Dozens of People were waiting on 2 Elevators
Room Service was to expensive and we could not eat in the restaurant because of a large convention that was given preference.

2026-01-19 • via Nuitee
S
Serap • family_with_children • us
5
Not bad , not good
Pros:

Location

Cons:

It was really hard to get inside for checking, nobody help for carry baggage, coffe shop close really early , not opening Monday morning, we told the receptionist we will do late check out , because we were taking class until 12 , he said ok , but he didn’t put notice , other receptionists were bad talking to us because we were late , pillows are really bad , not coming back this hotel

2026-01-19 • via Nuitee
R
Rachel • extended_group • us
10
2026-01-19 • via Nuitee
D
David • solo_traveller • us
9
2026-01-17 • via Nuitee
D
David • couple • us
8
Pros:

Convenient location, very comfortable beds and pillows.

Cons:

Room a bit shabby - closet door off track, hair dryer was missing, some outlets wobbly.

2026-01-11 • via Nuitee
G
Gerald • couple • us
10
Pros:

The location of the time of it being new years

2026-01-05 • via Nuitee
J
Jazmine • family_with_children • us
9
First night Raleigh (NYE) stay
Pros:

Perfect location for the Raleigh Acorn drop celebration (New Years Eve). Nice size king room. The bed was comfortable with large soft pillows, shower (water pressure) was amazing, everything was clean. Security was a plus. You need your room card to use the elevator and to enter your room.

Cons:

Unfortunately, there was no microwave in the room, the fridge was tiny, and the TV could be bigger. No free breakfast is available.

2026-01-02 • via Nuitee
T
Tasya • family_with_children • us
4
Beautiful hotel, bad security guard
Pros:

Everything was lovely, clean, the location and the restaurant on the premises was delicious

Cons:

One of the security guards verbally attacked my husband. He questioned his existence in the hotel lobby even after my husband showed the guard his room key.

2025-12-30 • via Nuitee
K
Kena • couple • us
10
I overall enjoyed my stay. The staff was very friendly and helpful. The rooms were nice and clean.. The beds were comfo
Pros:

The location was perfect for the parade route.
It was also walking distance to allot of amenities such as bakeries, parking garage.

Cons:

It would have been nice if they took care of parking cost due to they have no parking for customers.

2025-12-28 • via Nuitee
O
Oriana • family_with_children • us
8
Pros:

Location, customer service

Cons:

Breakfast (wish there were more vegan options)

2025-12-26 • via Nuitee
P
Plihcik • solo_traveller • us
7
Cons:

Coffee cups

2025-12-15 • via Nuitee
V
vvv3 • Family • Charlottesville, Virginia
4
Not a good stay
Pros:

Not a good stay overall. Was in the hotel for 2 nights as part of a soccer tournament. The first issue is that despite being in a downtown area, the hotel strangely has no parking. Their suggestion is to use nearby unaffiliated parking garages (thus with no in/out privileges). If you stay on a weekend, I recommend finding street parking nearby which is free.

The rooms are old and not well-maintained. There are mold stains, large pieces of wood chipped off, etc. The pubic elevators have a similar not-kept-up appearance. Cleanliness was below average in terms of the floors. Pillows were very small and thin. Although listed as queen beds, the beds at least seemed to be smaller than expected. There was no outside noise but hallway and nearby room noise transmitted fairly easily. The provided hair dryer only produced warm (not hot) air. The staff were friendly but detached (no "how was your stay?" when checking out).

Overall would recommend looking for an alternative hotel in the area.

2025-11-16 • via Tripadvisor
S
Suzanne • couple • us
10
Great location
Pros:

The hotel is across the street from the parking garage. It is within walking distance to Meymandi concert hall where we heard the North Carolina Symphony. The hotel restaurant is great and in the morning we had coffee and a sweet roll at the cafe in the lobby. The room also has a mini fridge which is great for wine.

Cons:

Nothing. It was great.

2025-11-15 • via Nuitee
L
Lisa • extended_group • us
10
Pros:

Location!

Cons:

No parking

2025-11-01 • via Nuitee
L
Leonel • couple • us
8
2025-10-30 • via Nuitee
B
Beaver • family_with_children • us
10
Pros:

The staff was so friendly and helpful!

2025-10-23 • via Nuitee
J
Julie • couple • gb
10
2025-10-23 • via Nuitee