Sheraton Raleigh Hotel

Hotels
•
Sheraton
8 (405 reviews)
421 South Salisbury Street , Raleigh , us

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Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor room maintenance
Limited amenities

Categories

Cleanliness
8.14
Overall, the hotel maintained a clean environment as mentioned multiple times.
Service
8.61
Many reviews noted the friendliness and helpfulness of the staff, contributing to a positive service experience.
Location
9.15
Guests praised the location highly, citing its proximity to attractions and amenities.
Room Quality
7.1
Mixed reviews on room quality with issues like maintenance and outdated features mentioned.
Amenities
7.13
Some amenities were satisfactory, but there were complaints about breakfast options and lack of some facilities.
Value for Money
8.09
While some found it worthwhile, others noted that the experience may not justify full price.
Food and Beverage
7.64
Food options received mixed reviews, ranging from good to being overpriced and not satisfactory.
Overall Experience
8.11
Generally positive experience with several shortcomings noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:33

Property Description

Luxurious Amenities
Indulge in the hot tub or break a sweat at the fitness centre, all within the premises of Sheraton Raleigh Hotel.

Convenient Location
Located just minutes away from popular attractions like Lincoln Theatre and Raleigh Station, our hotel offers easy access to the Duke Energy Center of Performing Arts and the Raleigh Convention Center.

Exquisite Dining Experience
Savor modern Italian cuisine at Jimmy V’s Osteria + Bar, boasting the city's largest outdoor covered patio. From breakfast to dinner, delight in culinary delights during your stay at Sheraton Raleigh Hotel.

Experience comfort, luxury, and convenience all in one place at Sheraton Raleigh Hotel. Book now for an unforgettable stay!

Important information:

Oversize vehicles may be parked in a nearby parking garage for USD 40 per day.

Valet parking is available for USD 28 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 405 reviews
Cleanliness: 8.14
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 7.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
W
Wendi • couple • us
10
Wonderful
Pros:

Location and staff

Cons:

Little upgrades in rooms needed. They are very clean though. New pillows

2026-06-23 • via Nuitee
T
Tiea • solo_traveller • us
7
Pros:

Nice location

Cons:

My air wasn’t working that well. Room was hot

2026-06-22 • via Nuitee
A
Ashley • family_with_children • us
1
First and Last time!
Pros:

The location

Cons:

I paid over 200 dollars to stay at this hotel that you have to pay for breakfast no microwave the TV barely worked small beds not to mention even a pool. Never again! I paid 180 at Hampton inn suites for a bigger bed a pool microwave and a good ass breakfast for FREE. The only reason I choose this hotel is bc my daughter is graduating at the convention center. One more thing the parking you have to pay to stay at a hotel that’s supposed to be a fancy hotel.

2026-06-16 • via Nuitee
M
MEJChris • couple • us
7
This hotel was fine for one night. Convenient to downtown Raleigh.
Pros:

Easy check in and parking. Nice lobby area to meet friends.

Cons:

rooms seem a little dated. Bathroom tub and sink were stopped up and could have used an upgrade.

2026-06-15 • via Nuitee
R
rogers • family_with_children • us
10
2026-06-13 • via Nuitee
J
Jonathan • couple • us
1
Shitshow
Pros:

Nothing

Cons:

Bad attitude, communication

2026-06-08 • via Nuitee
L
Laura • extended_group • us
10
2026-05-24 • via Nuitee
M
massey82 • Business • Matlock, Derbyshire, England
2
Cockroaches on the 15th floor , Not what I expect of premium hotel .. room (1521)
Pros:

Cockroaches on the 15th floor !!!

2026-05-21 • via Tripadvisor
H
hoffyrn • Couples
8
Good location
Pros:

We stayed 3 nights on the property. It was in a good location. Our room was fine. After looking at some reviews I was concerned but we did not have any issues. I wasn’t overly thrilled with the bed or pillows, not very comfy. I liked that they had a few tables put back that u could sit and hang out with friends. I would stay here again. Lots of restaurants and bars close by.

2026-05-19 • via Tripadvisor
R
Ragland • solo_traveller • us
10
Excellent Hotel!!
Pros:

I loved how close it was to the red hat amphitheatre and the museums and restaurants. It was quiet, and clean and beautiful. The staff was very courteous.

Cons:

Not really a complaint. Upon check in there was a moment where they had trouble finding my reservation because my first and last name had been reversed in their system. But the confusion only lasted a few moments and I had no other problems during my stay.

2026-05-19 • via Nuitee
G
Gregory • family_with_children • us
7
Pros:

Convenient to restaurants and the convention center

Cons:

When we arrived 2 hours after check in our room was not ready. I understand being short staffed and extremely busy but we didn’t get our room until 3 & a half hours after check in. My plan was to get there early enough for my daughter to get ready in the room so she could make her two hour call time for Dance that evening and it didn’t happen. However the staff was very friendly and respectful and did give us free breakfast for both mornings we were there. The staff did make everything right and went above and beyond for our stay

2026-05-14 • via Nuitee
D
Dennis • solo_traveller • us
10
Cons:

extremely expensive - $300 for one night is super expensive

2026-05-11 • via Nuitee
A
Artur • extended_group • pl
7
Pros:

Lokalizacją

Cons:

Amerykańska toaleta się zatkała, po zgłoszeniu czekaliśmy 6 godzin aby w końcu ktoś ją przetkał.

2026-05-03 • via Nuitee
M
MANISH • solo_traveller • in
3
2026-05-01 • via Nuitee
M
Maria • solo_traveller • us
8
Decent but not worth the price.
Pros:

Great location but parking was horrific.

Cons:

Extremely overpriced.

2026-04-17 • via Nuitee
T
Tina • family_with_children • de
9
Würde wieder dort übernachten
Pros:

Gute Lage, sehr sauber

Cons:

Gehört nicht wirklich zum Hotel, aber die Bar ist ungemütlich und nicht sauber und einladend. Aber gibt genug Alternativen.

2026-04-16 • via Nuitee
S
Seaborne • solo_traveller • us
10
Pros:

The staff was friendly. Beds were super comfy. The location was very convenient.

Cons:

It was very little lighting in the room. Just 2 dim lamps.

2026-04-13 • via Nuitee
B
Bridgette • couple • us
4
I would not pick this hotel again.
Pros:

The lobby was nice and where it was located at

Cons:

The room would not get cold. Even with the AC on it felt very muggy and very humid in the room. I was there in the beginning of March. For the price of the room it was not worth it for just a bed, tv, and a fridge. The water pressure was horrible. I spend about 800 for 2 nights.

2026-04-11 • via Nuitee
N
Nicole • couple • us
10
Very pleased and I will stay again
Pros:

Staff lovely and helpful. Really great lounge on 17th floor for snacks and light breakfast.. staff really great. Chris helped us with bags and driver to the airport. Really made the trip nice. Check in and out easy.

Cons:

Nothing. Everything we needed.

2026-04-01 • via Nuitee
L
lisaoA7852KN • Business
2
Nope.
Pros:

Terrible stay overall. I was told on check-in that they would turn over my room every 3 days, unless otherwise specified. Well, it looked like they'd done nothing but change the bedding and take out the trash in this room for the last 3 YEARS. The room was FILTHY, with just little crumbs and debris and stuff all over the floor and on the table. I didn't want to take my shoes off in there at all. They definitely needed to run a vacuum in there. The bedding looked clean, but then, who really knows... The shower didn't drain properly and I stood ankle deep in water the whole time. I needed to hold down the handle for a while to get the toilet to flush each time. The bathroom sink dripped. The coffee maker was missing the little basket in which to place the coffee packet. When I arrived at the front desk at 4:30am with this complaint, I was told that maintenance would be in at 6:30. When I Asked, "So, what's the plan?" The rude front desk girl repeated, "Maintenance won't be in til 6:30." She didn't offer to take my room number to have a new basket or replacement coffee machine brought up later. She didn't apologize on behalf of the hotel, or express anything but passive aggressive annoyance with me for asking the question. In my search afterwards, I also learned that you basically can't buy a coffee anywhere in walking distance until 6:00am or 7am, either. I called the front desk later that morning to notify them again that I would like a new basket or coffee maker. I was told that it would be sent up to my room. By afternoon, it hadn't arrived. So, I went to the front desk and told another person there (by now the THIRD time). I was told again that they would have housekeeping bring it up to me. Housekeeping brought A basket, but it was not THE basket that fits my coffee machine. Finally, they just brought me a new machine. But seriously...how hard is it? Anyway, I do not recommend this hotel.

2026-03-24 • via Tripadvisor