Holiday Inn Express Atlanta West - Theme Park Area by IHG

Hotels
Holiday Inn Express
9.1 (522 reviews)
850 Crestmark Drive , Lithia Springs , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Great breakfast
Cons:
Some maintenance issues
Pool cleanliness concerns
Soft pillows

Categories

Cleanliness
8.43
Several reviews mention cleanliness positively, but a few concerns about the pool and a strong odor exist.
Service
9.9
The staff is frequently described as friendly and helpful throughout multiple reviews.
Location
9.44
The location is generally well received, with easy access to surrounding businesses and highways.
Room Quality
8.39
Rooms received mixed feedback; comfortable beds were noted, but there were issues such as room smells and maintenance problems.
Amenities
8.92
Facilities like breakfast and cleanliness of public areas are praised, although some amenities like the pool received negative comments.
Value for Money
8.88
Most guests feel they received good value for their stay relative to the amenities provided.
Food and Beverage
9.43
The breakfast options were frequently described as good with positive remarks about quality.
Overall Experience
9.4
Overall stays were often described positively, with many guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Convenient Location near Atlanta Attractions

This Atlanta hotel is ideally situated just 12 miles from the Georgia International Convention Center. Guests can easily explore nearby attractions such as Six Flags Over Georgia theme park and the Atlanta Braves' Turner Field, both within a short drive from the hotel.

Comfortable Rooms with Essential Amenities

Each room at Holiday Inn Express Atlanta West is equipped with a small refrigerator, microwave, cable TV, and work desk, ensuring a comfortable stay for all guests. The complimentary Wi-Fi adds to the convenience, allowing guests to stay connected throughout their visit.

Relaxing Outdoor Pool and Fitness Center

Guests can unwind by the outdoor pool or stay active in the fitness center during their stay. Whether it's catching some sun or squeezing in a workout, the hotel offers amenities to cater to all preferences.

Ready to experience comfort and convenience at Holiday Inn Express Atlanta West? Book your stay now for a memorable trip.

Important information:

Please note that the hotel is currently under renovation and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

9.1
Based on 522 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 9.43
Overall Experience: 9.4
S
shadrick family_with_children us
10
2026-08-15 via Nuitee
W
Wanda solo_traveller us
4
2026-08-11 via Nuitee
D
Danis couple us
9
2026-08-10 via Nuitee
B
Brittany couple us
9
2026-08-09 via Nuitee
M
Mafred family_with_children us
8
2026-07-23 via Nuitee
J
John family_with_children us
1
Never again at this hotel.
Pros:

Location to Six Flags

Cons:

Staff! Upon checking in late Friday night, a young black male staff member yelled across the lobby demanding documents supporting my dog was a service animal. That is illegal, my federal govt employer may not ask for that, but may ask if the dog is a certified service animal - a yes or no question.
Saturday night, after 11pm, a young black female woke us from deep sleep by knocking on the door. Upon opening the door, I saw the older black gentleman, wheelchair bound, who checked me in the previous night, was w her. She was beyond rude, unprofessional exclaiming my dog pooped in the hallway and she wasn’t cleaning it up, that there were only two dogs in the building and the other left already. She demanded I clean up the mess or she would call the cops and have me kicked out of the hotel. My 12 year old son was watching and listening to her. Upon looking at the fecal matter, it was much smaller than my dog produces, appeared dry - was dry to the touch, and there was dirt around it. No other dirt was seen in the hallway. Appeared someone found the fecal matter outside, scooped it up and planted it to accuse me. After cleaning it up, I met the two staff members at the front desk. I told them most of my findings, that we were at Six Flags all day, and we used the side stairs and door to enter/exit the building - simply put, that was not my dog’s BM. The female looked shocked as if seeing a ghost. She knew she was caught lying! Also, there’s a camera facing the incident location and if my dog pooped in the hallway, they would have video evidence. They don’t. We will never visit this location again, and all of my friends, family and the disabled veteran community in my metro city will never book a room there.

2026-07-20 via Nuitee
D
Donald family_with_children us
4
Don’t stay! Rip off
Pros:

Not much…we checked out a day early.

Cons:

We checked out a day early, and they still want to charge for a full day…now gotta get the credit card company involved. Sorry, but shouldn’t have to pay for not using a service. The attitude of the front desk person was rude as hell to. Can use an adjustment for sure.

2026-07-19 via Nuitee
L
Leslie family_with_children us
9
Convenient to Six Flags with Super Friendly Staff!
Pros:

The staff were extra friendly and accommodating. We arrived late and they allowed the pool to stay open for an extra hour to allow my children to swim. I've never had a hotel do this for me. Great customer service!

2026-07-14 via Nuitee
A
Adriana extended_group us
6
Pros:

Limpio , una ubicación buena, habitaciones limpia y desayuno variado

Cons:

Llegamos sobre las 11pm ( noche del 07/12) en la recepción estaba una chica llamada Dove , el hotel debería evaluar a su personal de bienvenida. Absolutamente desagradable y destrato. No tengo videos porque no suelo filmar a las personas. Destratos de no explicarnos nada, ni donde estaba el elevador, ni wifi, ni tan sencillo como darnos una lapicera para firmar un papel que nos dio, ni porque pasaba nuevamente la tarjeta cuando ya yo había pagado por esta aplicación . Totalmente despectiva esta mujer. Hice mi descargo en la recepción hoy antes de irme. Pero el hotel tiene que evaluar a esta persona .

2026-07-13 via Nuitee
M
Melissa couple us
9
2026-07-12 via Nuitee
W
Wanda couple us
10
The hotel was nice clean smelled good room was big bed was comfortable staff friendly breakfast was good and had a vieri
Pros:

The staff was great assisted me with anything I needed with a smile and was available

Cons:

Carpet

2026-06-29 via Nuitee
C
Camillia couple us
6
2026-06-24 via Nuitee
M
Monica family_with_children us
10
Perfect for what we needed!
Pros:

Breakfast was delicious! Best we have had!

2026-06-22 via Nuitee
N
Noah solo_traveller us
6
2026-06-20 via Nuitee
C
Charles extended_group us
10
2026-06-18 via Nuitee
N
Nate family_with_children us
10
Friendly staff, great breakfast, quality room
Pros:

The late night staff (8 pm and on) were awesome. Super friendly and helped get us settled and even remembered us the next day and followed up with us about our day. The breakfast spread exceeded expectations and had so many options to keep the whole family full and happy!

Cons:

Nothing bad at all

2026-06-17 via Nuitee
M
Mcdonald solo_traveller us
10
2026-06-17 via Nuitee
J
Jamie family_with_children us
10
2026-06-17 via Nuitee
L
Lauryn couple us
10
2026-06-15 via Nuitee
C
Christoph couple ch
9
2026-06-05 via Nuitee