Sen Grand Hotel & Spa managed by Sen Group

Hotels
9.6 (92 reviews)
118/20 Nguyễn Khánh Toàn , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable hotel room
Friendly and helpful staff
Nice amenities like rooftop pool
Cons:
Some noise issues
Bathroom drainage problem
Rooms need renovation

Categories

Cleanliness
9.09
Some reviewers mentioned that rooms were clean, though there were concerns regarding bathroom drainage.
Service
10
Staff were described as pleasant, kind, and helpful, with good communication skills.
Location
9.56
Good location, though a bit far from the center.
Room Quality
9.1
Room quality was good, but there were mentions of noise and sterile decor.
Amenities
10
Nice rooftop pool and other hotel facilities were appreciated by guests.
Value for Money
10
Generally good value compared to other hotels, with the impression that it exceeded expectations.
Food and Beverage
9.05
Breakfast was described as decent but not outstanding.
Overall Experience
10
Overall positive experiences shared, with guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:58

Property Description

Luxurious Accommodation
Sen Grand Hotel & Spa, managed by Sen Group, is a 4-star hotel in Hanoi offering elegantly designed air-conditioned rooms with modern amenities like a flat-screen TV, minibar, and private bathroom.

Convenient Facilities
Guests can enjoy free WiFi, room service, and access to the fitness centre during their stay. The hotel also features a restaurant serving delicious continental, American, or Asian breakfast options.

Prime Location
Situated just 700 metres from the Vietnam Museum of Ethnology, with attractions like Vincom Center Nguyen Chi Thanh and One Pillar Pagoda nearby, Sen Grand Hotel & Spa is the perfect choice for travelers interested in exploring the cultural and historic sites of Hanoi.

To experience luxury and convenience in the heart of Hanoi, book your stay at Sen Grand Hotel & Spa managed by Sen Group now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.6
Based on 92 reviews
Cleanliness: 9.09
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 10
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
L
Leanne • couple • au
8
Pros:

Staffs were very sweet and kind, they were very helpful throughout our stay!

They helped organised a birthday surprise which my partner loved so much !

They really went above and beyond

2026-01-27 • via Nuitee
A
Aparna Biyani • solo_traveller • in
7
2026-01-05 • via Nuitee
P
Philipp • couple • de
8
Gutes Hotel für ein paar Tage Hanoi
Pros:

Komfortables Badezimmer, großes Hotelzimmer, schöner Rooftop Pool, sauberes Zimmer, nettes Personal

Cons:

Es war sehr hellhörig, sowohl zum Gang hin als auch nach draußen. Die Aussicht von unserem Zimmer war nicht sehr schön. Sterile Einrichtung

2025-12-27 • via Nuitee
M
Marine • solo_traveller • fr
10
Pros:

Everything was great and staff was adorable

2025-12-15 • via Nuitee
L
Laura • extended_group • lv
10
Great place to stay while in Hanoi
Pros:

Spacious, clean with nice view from rooftop.

2025-12-08 • via Nuitee
K
Kevin • extended_group • es
10
2025-11-28 • via Nuitee
T
THUY LINH • solo_traveller • vn
7
Cons:

Phòng vệ sinh và nhà tắm bị ứ nước, có mùi.Ngoài ra, mọi thứ đều tốt.

2025-11-25 • via Nuitee
N
Naohiko • solo_traveller • at
7
2025-11-05 • via Nuitee
M
MAYA NAHLA • solo_traveller • dz
9
2025-10-22 • via Nuitee
E
Evi • solo_traveller • gr
8
Pros:

Lan Anh is very kind and helpful.

Cons:

Rooms need a rénovation
A bit far from the center

2025-09-28 • via Nuitee
J
joseph taachouche • solo_traveller • dz
10
Pros:

Good location and good service. especially from staff NHÂT MINH thanks sir 🙏

2025-08-15 • via Nuitee
L
Luchkin • extended_group • ru
10
Pros:

Да в общем то все! Чисто, приятный персонал, бассейн небольшой есть. Уборка качественная в номере, завтрак тоже неплохой)

2025-07-31 • via Nuitee
S
superdunc9 • Couples • gb
10
Great Holiday Experience.
Pros:

We had been told about this hotel, so decided to visit & look around the place before booking it. We were met by the General Manager who happily showed us all around the various types of rooms & facilities & made us feel very welcome.

The staff all wore uniforms so it was clearly visible which department they worked in, but irrespective of the department they were all very pleasant & courteous, with at least a basic understanding of English with a large percentage having a good standard of English.

This is a four star hotel but far better than five star hotels that we experienced elsewhere during our holidays.

We were really impressed with it that we have already booked directly with the hotel for our visit next Spring.

As previously stated about how impressed we were with the staff We would like to give a special mention to Mrs Lan Anh, Customer Care Staff.

2025-07-30 • via Tripadvisor
G
Getaway40805604209 • Solo travel
10
The staff were incredibly welcoming and attentive. They made sure we were comfortable and helped us choose the perfect
Pros:

The staff were incredibly welcoming and attentive. They made sure we were comfortable and helped us choose the perfect dishes. The menu offered a great variety of local and international cuisine, all beautifully presented.
What really stood out was the attention to detail and the high level of service. The staff: Huyen,Nga, Xuyen was friendly, professional, and always ready to assist.

2025-06-28 • via Tripadvisor
G
Global08731556125 • Friends getaway
8
Nice stay at hanoi
Pros:

The room was comfy , but cannot take away the slipper as momento. The breakfast was great especially for the pho ... good quality equal for the price

2025-06-26 • via Tripadvisor
V
Vacation36324368996 • Solo travel
10
Good
Pros:

I have stayed at this hotel many times, every time I have a business trip to Hanoi, I stay at Sen Grand Hotel
Quiet location, clean rooms and adequate facilities. The receptionist Nhat Minh was very friendly when I checked out. Thank you and see you again

2025-06-10 • via Tripadvisor
R
Rebecca • young couple • au
3
Average
Pros:

Was clean

Cons:

The shower was awful, wouldn’t stay up on the railing so you literally had to hold it to shower or if not it went spraying and flooded the floor. We asked to have it fixed and nothing was done.

Bed was average and location is a fair distance from anything

2025-05-19 • via Nuitee
H
harrytN8122EF • Couples
10
excellent stay
Pros:

i stayed at sem grand hotel and spa. i reallly enjoyed my time there. i received excellent customer service whilst i was there. clean and spacious room that exceeded my standards. i’m addition to this the amenities they had where great, including the wi-fi, meeting rooms for business calls. free breakfast and a good fitness section

2025-05-02 • via Tripadvisor
T
Thi • family with young children • vn
10
Exceptional
Pros:

Super Nice

2025-04-05 • via Nuitee
A
Andrew • young couple • th
9
Superb
2024-12-10 • via Nuitee