The Westin Tysons Corner

This was easily one of the worst experiences my wife and I have had at a Marriott property and especially shocking for a Westin.

We chose the Westin Tysons Corner specifically for comfort and reliability ahead of an important business engagement. Instead, we were met with basic failures that should never happen at a hotel of this caliber.

Upon arrival, our bathroom was not properly cleaned. We found a dried contact lens stuck to the counter and hair in the shower. We cleaned it ourselves, assuming things would improve, but they didn’t.

The most serious issue was the lack of hot water. On the morning of my wife’s keynote presentation, there was no hot water in our room. An engineer had to “turn up the boiler,” which took about 15 minutes, causing her to run late for a major professional obligation. On our final morning, the same issue occurred again. At that point, we gave up, checked out without showering, and left the hotel. We were later told we would have needed to run the water for over 10 minutes just to get it warm enough to use. This was completely unacceptable.

Following the stay, I contacted hotel management and was offered 5,000 Marriott Bonvoy points as compensation. While those points were eventually deposited, they were nowhere near adequate given the cleanliness issues, repeated hot water failures, and the real impact this had on our schedule, comfort, and well‑being. I requested escalation for a more appropriate resolution (such as a free night or equivalent points), but communication stalled and no further remedy was offered.
What made this experience worse was not just the issues themselves, but how they were handled. The response felt dismissive, and the compensation offered did not reflect the severity or repeat nature of the problems.

This stay fell far below Westin standards. A hotel that markets itself around wellness and reliability should be able to provide a clean bathroom and consistent hot water. Unfortunately, this property failed on both counts.

I would not recommend this hotel, and we will not be returning. There are many better options in the area that actually deliver on what they promise.

Broom was great and clean

I like staying at this hotel in the Tysons. They have complimentary shuttle service to nearby restaurants and mall. I have stayed at most of the area hotels. What stands out the most with this hotel is the staff. Always greeted by name, the rooms are very clean. Fitness center always clean and plenty of machines. I highly recommend staying at the Westin as they always deliver.

Great staff, the rooms were very clean and up to par. The Bar was great, Ruben the bartender was outstanding. The fitness center one of the best I have seen.

Nil

Hotel was clean, bedding was comfortable, and hotel was quiet. Staff was friendly and helpful.

Absolutely EVERYTHING

The location and convenience of this facility are unfortunately the only redeeming qualities I could find in my stay. The staff was largely disinterested at best, the housekeeping was supposed to be every day and yet the inconsistencies left this a moot point, the restaurant/bar are priced far beyond the actual products they put out, and the cost for parking is frankly egregious considering all the rest listed above. A perfect symbol for the state of the hotel would be the rain shower head. A fantastic idea, but so portly executed that there was almost no water pressure, even with about half of the individual spigots too clogged for use.

I would have been willing to overlook all of this however if it wasn’t for the unimaginable and unforgivable disrespect I was shown mere minutes after checking out. Due to a last minute change of schedules outside of my hands I was forced to alter my departure plans. This resulted in me needing to pack and exit the hotel several hours before I was initially planning to do so. In my haste I managed to leave a hat which is incredibly precious to me. It holds so much sentiment and meaning, and though it is “just a hat” it is one of my most precious items. Or at least it was. After realizing I had failed to retrieve it the night before when it have fallen off my head while stretching in the chair in the room, I immediately called the front desk. I ended up speaking to the very employee who had just processed my checkout, Ryan.

At no point in the exchange did Ryan express a single iota of empathy or compassion for the situation. I explained numerous times that it wasn’t about the monetary cost of the hat, it was what the hat meant to me. The entire time I felt like the responses I was getting were bored or even annoyed. I pleaded with Ryan to alert the housekeeping team and told him exactly where the hat was located. Again, without the slightest sign that he cared in the least he brushed me off and told me to instead email a generic email address “so there would be a record”. I was confused as to why that mattered when I was simply asking him to alert the housekeeping staff of the situation, but did as he advised.

About an hour later I tried calling again to see if the hat had been retrieved. Ryan once again answered the phone, and this time he was audibly annoyed at my situation. He asked if I had sent an email, which of course I already had, then rushed me off the phone claiming he was far too busy to have this conversation. The email had been sent and so “there was a record of it” and apparently that was the extent of Ryan’s usefulness.

I went on with my day hoping that maybe I was reading the situation wrong. Maybe Ryan had done his due diligence and relayed the message and was simply exasperated by his day standing at a desk. But that evening, instead of being assuaged of my worries and told that they had managed to recover an item they had been told the exact location of, I received an email response from Syed, the Front Office Assistant Manager. The email once again showed no signs of understanding of the situation or any genuine human empathy. Instead, it was written like a high school student who was simply completing the assignment they were given with no real insight into why they were doing it.

So in conclusion, if you want to spend a great deal of money for the privilege of staying at a hotel which doesn’t even have the decency to assist you in recovering an incredibly meaningful item, then this hotel is a great choice. Enjoy the $27.50 breakfast buffet with terribly prepared eggs and meats. Enjoy the improperly functioning facilities which clearly no one cares about fixing. Really take in the joy of the privilege to pay $15 a day for parking in a city which requires you to have a car. Bask in the awe of 45 whole options on the television, or the unimaginable kindness of allowing you to log in to your own streaming services. Finally, take in the the staff and amenities which are a constant reminder that you don’t matter and hospitality has long ago departed these premises.

The cleaning and the restaurant staff are really great and helpful

Shift supervisor Cristina rude person nasty